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Lowes Carpet Scam

  • by   Mar 06, 2010
  • 39 comments
  • Review #: 173710
Company Lowes
Product / Service Carpet Install
Location Norfolk, Virginia
Category Installers
Views 2361
 

Advertisement said $98 whole house install.After we paid $32 for them to come out to do a square footage estimate, thew insisted that we buy there pad.

We already had new pad (less then 1 year old. Steps cost extra, plus carpet removal (which we had already removed). total for labor only would be $1900 dollars.

We got them to remove the charge for carpet removal however they still want to charge $1300 for a $98 whole house install.The carpet person at this Fredricksburg VA store eventually hung up on me after I told him I don't care how his numbers add up that was his problem in my math $98 never =1300+ dollars. 2ee17fd

 
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Aug 25, 2013 
Lowes carpet scam in NY. Forget all the little charges that add up like moving furniture they can charge hundreds of dollars for. But the real scam is they over estimate the yardage. My Medford Lowes in NY contracted Gemini Florring to come measure. They said I needed 79 yards. I thought this was excessive so asked for a remeasure from another company they use named Penco came. They gave me yardage of 71 yards. Both companues working for Lowes charged differnet prices for moving furniture and carpet removal. Penco was much higher fees although lower yardage. I went to a reliable carpet place in Farmindale and they said 62 yards. I gave them the job and it was done a lot cheaper too. Never again LOwes for carpet!
Reply to Lowes scam

Jul 17, 2013  from Englewood, Colorado
Ok folks just run off lowe's carpet people and there dirty scam they are doing to everyone. 24x24 cabin 1340.00 LOL they got 35.00 for show up fee. Called measuring for install. Turn Lowe's into a chinese laundry. No more from me. Go to a mom and pop place and save money and gives work to good people. Not scammers
Reply to Lowe's-No go

Feb 24, 2013 
The problem with most consumers when it comes to flooring purchases is that they dont understand how it is sold from the manufacturer or how it is installed. For instance carpet is "sold" by the sq foot but comes from the manufacturer usually in either 12 or 15 feet widths. Padding typically comes in a 6 feet width. So if you have a 10x10 room you want to carpet then you will have to buy 10 feet of carpet that will come to 120 square feet. So if it is 1.00 per sq foot then you pay 120.00 not the 100.00 that you think you should pay. Then for the pad you would end up purchasing 20 feet of pad which comes out to 120 square feet as well. Now on to the $97.00 Basic Install from Lowe's. That price is for install of carpet and pad with no other labor involved. If you have done the pre-work like moving the furniture, removing the old carpet and the old pad then great for you because you qualify for the basic labor. Now if dont want to do work whats so ever then there will be extra charges involved. Also on pad being required that is stipulated by the carpet manufacturers. If you read the brochure about your carpet warranty it will tell you that. I cant stand un-informed consumers and then what to rant on about a business being scammers. The last time I checked a business was in business to make money. It sounds like to me that the associates did not have all the training they needed. Which is not their fault but that of the upper management.
Reply to Anonymous

Oct 21, 2013 
Your comment is incorrect. The Lowes and the Home Depot flooring scam is alive and real in every city everywhere. They use an independent measuring service that normally bumps up the yardage figures because if they mess up and short the job then its on them and they have to pay for the mistake. Also, NO carpet warranty that I have read in my 25 years of handling flooring claims states that you have to purchase new pad under your new carpet for the warranty. Most all carpet manufacturers recommend a 7/16", 6 lb density padding under the carpet. It also recommends hot water extraction cleaning every 12 to 18 months. Anyway, the purpose of this entire post was to let consumers know of the Labor Scam that Lowes and Home Depot are running for FREE, $39 or $99 labor. This is highly misleading as most comments are touching on this exact issue. These giant box stores also force you to replace your pad so you are forced to BUY there overpriced padding. If consumers do there homework with their local flooring experts then they will most likely get a better job done with the exact same products. All this without any gimmicks or tricky promotion ads that aren't really what they are cut out to be when looking at the estimate. Consumers simply need to take that estimate to a professional full service flooring dealer and the consumer will save much more money compared to the $35 estimate fee that they have to pay to the Box stores. I also can't stand uninformed people that... Show more
Reply to carpetexpert100

Nov 20, 2012  from Seattle, Washington
Just had Lowes install 780 sq ft of carpet/pad in our home. Paid 97 for basic install, plus extra for a couple of add-ons: 400 total install price. More than fair--good quality installation. Installer quite accommodating; at our request laid carpet around door jambs 'tight' so as not to come loose and butt up snug against the door frame. Had to ask for this; they were pleased to honor request. But, BUYER BEWARE! If you ask you shall receive--maybe with extra fees. Our installer did these pro tricks without additional charges. At job sign off time went around and checked each door jamb and all wall borders--all good with a little tweeking. Thought we so thorough, but...found that the bedroom walk-in closet did not match the color in the bedroom! (Weird) The install dept at the purchasing Lowes store said she would help, she ordered another piece of carpet for the closet, same color as the adjacent bedroom. It will be swapped out next week. Lowes does stand behind their work and products. We are doing a whole-house remodel and have gained a lot of experience in the process. Most important to keep in mind: every single projects has multiple problems. Just be prepared to deal with anything that could happen. The Lowes Corp and its website have many problems as retailers go; we have experienced them. But the carpet was a breeze and it is beautiful, and well installed. Thank you
Reply to Havenone

Sep 26, 2012 
As for all of you who wanted to actually beat the salesmanager up, shame on you.
If you would not just read the BIG letters you actually have to read the FINE print, wow would have figured if you own a house you would have learned that by now. So again shame on you for being disgruntled I enjoy all of the salespeople they help you when you ask and dont treat you like your ***. As for myself I too am looking for carpet but luckly I have a daughter who wants to rip it up that means I've got to scrub underneath because whoever laid the carpet was ignorant and tarred it looks like it anyway. But we rent are house and told our landlord there was a leak down there and im sorry but that will be there issue to tend to im just fixing the carpet. Ive put tiles in by myself this will be no different. So please when you see a sales price read the fine print. Ps i like home depot too. :zzz
Reply to I Love Lowes

Sep 21, 2012 
I do not have but a few word's to state.Forget LOWES and GO WITH HOME DEPOT.You will get served well and YOU will not go broke in the process.IT'S so simple.
Reply to hollins1

Sep 21, 2012 
I ordered carpet from Lowes 10 days ago. They had a sign for guaranteed 10 day installation. Now I call today, find out my carpet is not in, no more trucks this week. Won't be installed til mid October. Every person gives me a different story. What a crock.
Reply to Jipped

Aug 15, 2012 
Wow i know Where not to go for carpet now lol
Reply to dnb

Feb 09, 2012 
As a Lowe's employee and manager of several departments, one of them being Flooring, I would like the time to explain how the "scam" works... In our area, Lowe's charges $97 for the Whole House Basic Carpet Installation. This promo is for residential tackstrip-installed carpet. Basic installation includes installer delivery of new materials, installing new carpet & new pad, supplying & installing all transition metals, replacing tackstrip has needed, seaming, and final clean up of the job site, including vacuuming 1 time. Basic installation does not include moving furniture, any work on stairs, taking up & hauling away existing carpet & pad, and installing new tackstrip (for instances where there is no tackstrip). All of these services can be purchased for additional fees. In our area, we charge $.21 per sqft. to take up & haul away existing carpet, $.10 per sqft. to move normal household furniture (large, bulky, or excessive furniture is more), and $.25 per lft. to supply & install new tackstrip (ex. carpeting over hardwood flooring). Stair labor varies by stair type. Basic labor for non-residential tackstrip-installed carpet is $.56 per sqft. & glue-down carpet is $.57 per sqft. If you had 1000 sqft. of carpet & pad to be installed, no stairs, no furniture to be moved, and no existing carpet & pad to be taken up & hauled away, regular retail would be $560.00 for labor. With our promo, you would only pay $97 for labor (a $463 savings). We still pay our installers normal... Show more
Reply to Andrew Ferrell

Feb 21, 2013  from Lititz, Pennsylvania
I know this is old.. But thought I would put my .02 in. You don't lose at all.. There is a 40% mark up on all carpet. And cost for basic Pad is .12 a sq ft. Your charging I believe .59 or .69 a sq ft. So to me it sounds like a win. You make your money to pay the installer just off the pad alone!! Carpet is your income. The installers carry all the insurance this is why they use qualified contractors. Lowes has no liability. Its very smart but you don't need to claim that your doing a service for customers. Your still a profitable business.
Reply to Beentheredonethat

Dec 22, 2011 
@John q citizen- I did not think areyouserious was being an ***, as you suggested. I appreciated knowing the truth from a professional, as well as the facts! Also, how dare you assume, someone that you do not know, is not intellegent and how do you know that that person didn't attend college.? So what if he/she didn't, it is none of YOUR business!! Besides, many successful people, including the founder of Apple, didn't attend college. It sounds like he knows a lot about the business he is in! Unlike yourself, who appears to have a talent in "trying to look smart when you are NOT!". He was trying to be nice and give good advice, Duh? Who's the *** one here??
Reply to who knew

Dec 18, 2011 
Would you spend 2-3 days installing carpet for $97? So why are you people acting so surprised that Lowe's is doing all these "SCAM" things to milk more money out you? It's just an advertising gimmick, no more, no less. You still pay full price for labor, it's just tacked in carpet, pad and little extra charges.
Reply to CRPT guy

Apr 16, 2013  from Charlotte, North Carolina
It is true,I had about 1500 sq ft of carpet laid less than 1 day.They pulled everything up hauled it out.laid the new paid( I upgraded),carpet,and $160 extra for steps...Paid less than $2800. PS house was empty no furniture...no complaints

Reply to Lee

Apr 16, 2013  from Charlotte, North Carolina
Every carpet install contract is pre written KNOW what YOU want exactly...Talk to the sales man.Pay the $30 measurement fee.You will not have any surprises...Simple..you want new metal carpet hold downs ,transitions,what ever ,communicate this with the salesman and the estimator/installer.You will get a install complete price,yes steps are about $10 a step (1 each) extra in labor. :)
Reply to Lee

Apr 16, 2013  from Charlotte, North Carolina
Tight wad people complain and bark the most on complaining sites. These people are not your Servants :grin
Reply to Lee

Dec 16, 2011 
Forget about the big boxes...they are trying to rope you in to something that they are trying to do smoke and mirrors on.
1. At any other store, a reputable installer will have a one year workmanship warranty. In our store, if the installer does not honor this, they don't work.
2. You will always get better work from an independent contractor, at least at our store. If they want to work tomorrow, they have to take care of the customer today. Otherwise, there is a wastebasket under our counter that has seen more than one installer go by the wayside.
3. Carpet is ALWAYS sold by the sq. ft. or sq. yd. Lineal feet is for lumber yards.
4. At a real flooring store, we will not be working in lawn and garden tomorrow...guaranteed.
5. At a regular flooring store, nine times out of ten you will have folks that know what is going on...this is our wheelhouse. If we don't know the answer, we have the resources to get you your information.
Nothing is free. The $97 installation came about when people got wise to the "free pad" scam. Again, NOTHING IS FREE. It is added somewhere.
At a regular flooring store, estimates are free...not $52 to be taken off your bill if you buy. Free.
6. Our installers will tell you exactly how much the install will be, what it will be extra to move furniture, etc. Nothing is hidden.
You get the picture. Go to the folks who know and shoot straight. If you have to have fine print, here's your sign...
Reply to A True Carpet Salesman

Dec 08, 2011 
To mr. areyouserious,
You are quite the a__hole aren't you. You obviously hate your job by the way you responded to someone else here. If you hate your job so much, why don't you go back to school and get an education so you understand the real world and then maybe you can be lawyer and take that attitude to court with you and screw everyone who comes along. What a *** you are. the man just had a question and a complaint!! if lowes has a problem then they should work it out and creeps like you should stay the *** out of it. its not your business
Reply to john q citizen

Nov 12, 2011 
Lowe's charges $51 dollars for a free estimate...
And if you don't agree with the over price. They will not refund you the money.
Reply to Miguel Jacome

Oct 24, 2011 
what makes you think an installer shouldnt get paid for the material that he handles? and what makes you think you shouldnt pay for the amount that HAS to be ordered since its the amount the carpet mills only offer?i guess in your own little world the carpet mills and all involved in the flooring process shouyld do things your way and not the way its been done for years. so you have a 10 x 10 room and dont wanna pay for a 12 x 10 peice of rug .well guess what thats how it works anywhere you would go from lowes to the mom and pop store.and as for labor on that so called extra 20 sq ft well the install has to handle it by carrying it cutting it down to size. but i guess that extra 20 sq ft will break your wallet huh? dont be so ignorant to what the industry standards are in the fact that some materials only come in certain sizes and wake up and realize that the world isnt gonna change for you!im an installer myself and it *** me off to see such ignorance from people complaing about dumb things like i had to pay for a 12 x 10 when my room is only 10 x 10 .REALLY? are you serious? get over yourself already!its bad enough that on a daily basis we have to deal with peoples filth and their pets *** and lets not forget the people that thought we should move their dirty laundry simply because they are to *** and think i thought that was included in the price of moving normal furniture! but go ahead and get the mills and installers to not gharge you for a 12 x 10 because your room is... Show more
Reply to areyouserious
 

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