Lowes Complaints and reviews

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  • 1,441 complaints
  • $612,114 claimed losses
  • $425 average
  • 157361 since Jul 06, 2007

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Lowes
Main address: P.O. Box 1111 28656 North Wilkesboro NC
1-800-445-6937, , customercare@lowes.com
Lowes reviews, Lowes complaints, read Lowes reviews, find Lowes reviews, Lowes scam reports
  • 1,441 complaints
  • $612,114 claimed losses
  • $425 average
Had an experience with Lowes?
Submit review ›
639 reviews found
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I saw the store manager (male) yell at a female employee loud enough for me to be shocked over someone yelling that loud in public.

  • Apr 03
  • Camden, New Jersey
  • Appliances Installation
  • 22

They were supposed to deliver a washer and dryer last saturday. They only showed up with the dryer. Re-scheduled for Sunday. Told me I needed a part for the install. They installed it on sunday without the part. (I didn't need it) Washer doesn't work correctly. Sounds like a 747. Scheduled a new washer to be delivered on Thursday. Message said they would be here at 4 PM. They showed up at... Read more

Was this review helpful? 1 1

  • Mar 29
  • Camdenton, Missouri
  • Employees
  • 1
  • 32

I went to Lowes in Enid Oklahoma to pickup a tool and was told Enid store had it. No they didnt and asked if I wanted to order it? I told them to forget it. But what really got me mad was waiting an hour to have someone help me. Shell,thats what her tag read,tried to help me but spent more tim. TWO hours latterI I walked out of the store empty handed but I did get her# but never called. Is this... Read more

Was this review helpful? 0 1

  • Mar 20
  • Chain Link Fence Installation
  • 42

An expensive lesson learned. Purchased a chain link fence to be installed by Lowes. They don't tell you that the contractor can SUB CONTRACT the work out, so once you pay for the materials and work, then Lowes is done with you, and good luck on getting through to anyone for help. The installers cut through an electric cable, and I had to pay for the repairs to be done. Only one person showed up... Read more

Was this review helpful? 0 0

  • Jan 18
  • Cedar Rapids, Iowa
  • Door Installation
  • 1
  • 55

I wanted to have the front entry door on my house replaced and rather than seek out contractors myself I decided to try out Lowes installation services where Lowes handles ordering the product and materials as well as hires and manages the contractors to do the work. Worst decision ever. I've never dealt with such incompetence before. So this 6 month long experience starts out with me at... Read more

Was this review helpful? 1 0

  • Jan 14
  • Charlotte, North Carolina
  • Lowes Customer Care
  • 1
  • 59

I called Lowes claims number 01/12/14 around 10:30am to report that my Samsung HE washer dumped 10 gallons of soapy water onto my floor instead of the drum barrel. Thankfully, I have their purchase protection plan and a technician would be able to come out. I set up an appointment window for that following tuesday, 01/14/14, since my husband had the day off and would be home. I was told that... Read more

Was this review helpful? 1 0

  • Jan 08
  • Cotati, California
  • Whirlpool Washer
  • 3
  • 60

After buying a new Cabrio washer and dryer, I called Lowes to get a service call because our clothes were not getting clean. The service guy said he gets the calls "all the time" but he cannot adjust the amount of water the machine will use, and it uses perhaps a gallon, no matter how full the machine is, and it is a LARGE capacity washer! Several calls to Lowes and to Whirlpool got me... Read more

Was this review helpful? 0 0

  • Dec 29, 2013
  • Teaneck, New Jersey
  • Very Long Wait
  • 1
  • 59

After spending $1200 at Lowes Rockaway. They made me wait 25 minutes for a propane tank. Not only were the employees nasty but no one was willing to help. Julia was the person in charge of propane and didn't want to go outside cause it was raining. This happened on 12-29-13. It's unfortunate that I even stepped foot in Lowes today I have to tell you I don't have any issue at Home Depot. I didn't... Read more

Was this review helpful? 0 0

  • Dec 14, 2013
  • Delivery Service
  • 3
  • 66

I bought my appliance on Black Friday over the phone with the website. No one warned that the installation cost was $60 more than Home Depot. Then they called and said that the installation service demanded $12 more for a fuel surcharge. The scheduling was to take place at a later phone call, but they were mostly unavailable to call me and impossible to phone (no phone number given out). They... Read more

Was this review helpful? 0 1

  • Dec 05, 2013
  • Blinds
  • 1
  • 59

Went to purchase blinds, first time at Lowes for such a purchase. Jessy Cannao helped me. 9/13/13 rec'd a Quote. Picked the blinds. Gave her the measurements I did and my brother who is a contractor. 35x82. Jessy stated custom order so need to send out their person. I disagreed until she said the $35 would go towards my purchase. Pd $35 and install came out and put one blind at a different width... Read more

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