Light In The Box Complaints and reviews

Light In The Box reviews, Light In The Box complaints, read Light In The Box reviews, find Light In The Box reviews, Light In The Box scam reports
Incorrect company
description?
Suggest changes
Industry: Online Shopping
Light In The Box social reviews and reports. Join community by posting your own comments or complaints.
  • 170 complaints
  • $24,645 claimed losses
  • $145 average
  • 16796 since Feb 16, 2009

Please try to contact   Light In The Box Customer Service  directly prior to posting any complaints on this site.

Had an experience with Light In The Box?  Submit review ›
Light In The Box
Main address: 7/F., China Insurance Group Building, Hong Kong, Сhina
, ,
Light In The Box reviews, Light In The Box complaints, read Light In The Box reviews, find Light In The Box reviews, Light In The Box scam reports
  • 170 complaints
  • $24,645 claimed losses
  • $145 average
Had an experience with Light In The Box?
Submit review ›
170 reviews found
Show first:

  • Mar 28
  • Double Charge
  • 2
  • 11

Brenda: Hi Krista Brenda: This is Brenda from presales department.Glad to talk with you! How may I help you today? krista: Why have my '24 hour ship' items not been shipped and it's been 7 days??? Brenda: Hi Krista Brenda: Glad to help you! Brenda: Thank you for your shopping here! Brenda: so sorry for the long time waiting Brenda: In your case, you need to contact the customer service(which is... Read more

Was this review helpful? 0 0

  • Mar 17
  • New York City, New York
  • Low Quality Dress
  • 1
  • 21

I ordered 2 dresses from LITB paid almost $500. Site charged postage as well. Now DHL is after me for $60. In custom fees. (B.t.w. DHL puts u in collections) Further, one of the dresses started to fall apart when I tried it on. I had read their return policy and was not going to put my self through restocking fees and all that other mess. Many times they'll say they never received the returned... Read more

Was this review helpful? 0 0

  • Feb 23
  • Elmhurst, Illinois
  • Dress
  • 2
  • 22

This company is a joke. I can only assume they make their money by sending people cheap *** and them refusing to refund them there whole amount. I had my bridesmaids order their dresses from here, it was listed as a dress that cost over $200 but was on sale for $85. The first girl that got her dress had me come over to look at it and it looked SO CHEAP! It barely looked like a $10 dress much less... Read more

Was this review helpful? 0 0

  • Feb 15
  • Denver, Colorado
  • Wedding Dress
  • 2
  • 38

I ordered a wedding dress on Jan 22nd with custom sizing. The order details said shipping would be Feb 17th, but last night (14th) I received a message that my custom size numbers were "wrong" and they could not make the dress until I gave them the correct size. Absolute ***! The messages from customer service are convoluted and filled with sugary apologies, yet they don't answer questions or... Read more

Was this review helpful? 0 0

  • Jan 30
  • Sydney, New South Wales
  • Double Din Head Unit
  • 2
  • 34

I'm extremely disappointed with my experience with this seller. I purchased a head unit from their eBay Australia site, originally excited to receive it and install the unit. I received the package excluding many of the accessories mentioned in the item description. - no remote - no av cables - no remote control - no faceplate I contacted the seller and he offered a small refund, which I did not... Read more

Was this review helpful? 1 0

  • Dec 27, 2013
  • Springfield, Massachusetts
  • Coat
  • 1
  • 28

I received the coat that I ordered. The quality and construction seemed to be very good, unfortunatly the sizeing was way off. The label said large, but when I measured it against several other coats that I have it was 8 inches smaller around the chest and 3 inches shorter in the arm length. I could not even get the coat on. They want me to return the coat and reorder it again. So now I lose the... Read more

Was this review helpful? 1 0

  • Dec 25, 2013
  • Customer Service
  • 1
  • 53

First: the quality of clothes is poor. Second: they claim 15% inventory costs when you send items back without mentioning this on their site. Third: you need a number to send your items back within seven days, but don't expect to get that number. I got it after asking for it three times. Fourth: if you send an order back, you do not get your money back. I send my order back with registered... Read more

Was this review helpful? 0 0

  • Dec 24, 2013
  • Orlando, Florida
  • Return Policy
  • 2
  • 25

i had return the pair of shoes and never get refund but got a bill from DHL for $ 32.72 shipping fee,I already paid for the shipping fee and return item suppose $7.20 .This company is a scam ,don't buy anything from them.the quality is bad and the size not accurate at all,never reach customer care ,live chat never work,I was so upset that I can't even get a chance to talk w a live person for my... Read more

Was this review helpful? 1 0

  • Dec 23, 2013
  • Wedding Dress
  • 1
  • 26

Lightinthebox enjoy bad reputation. These chinese online shop make copies. A friend warned me to buy dress from Chinese online shop. But I just did not listen to her and took a shot. Well, apparently it was my fault that i shouldn't have choosen this website for my bridesmaid dress at the first time. I purchased a bridesmaid dress from this website, but the quality was very disappointing. It got... Read more

Was this review helpful? 0 0

  • Dec 19, 2013
  • Athens, Attiki
  • Clothes Shoes
  • 2
  • 33

Several clothing items i ordered were of low quality and two of them were also defective . Of course you can return them , but as the cost of the shipping is going to be on you , many times is useless to send the order back . Also sizes are a pain . I ordered XL and it was too small . Then i ordered XXL and it was big . Customer service is good but if you are looking for clothing , my experience... Read more

Was this review helpful? 1 0
 
×
You are reading about Light In The Box.
Filing a new complaint about
×