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Life Alert Complaints and Reviews

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Life Alert
Main address: 16027 Ventura blvd Ste 400 91436-2747 Encino CA
1-800-920-3410, ,
  • 87 issues resolved
  • 86 testimonials
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Testimonial

  • Jul 30
  • Health and Beauty
  • Great Service
  • 18

Our mother most likely would have laid in the snow outside her house unable to get up for an undetermined amount of time had it not been for Life Alert. She had locked her keys inside the house and was trying to get the spare set. The Life Alert system was amazing in how efficiently they communicated with me at work and then sent help to my mother. At 86, and in questionable health, I don’t know... Read more

Testimonial

  • Jul 25
  • Health and Beauty
  • Life Alert System
  • 8

“Life Alert saved my life!” Truly! I got up from bed to go to the bathroom even though I did not feel good. I collapsed and when I awoke I was lying outside the bathroom and I couldn’t move (I had broken my neck). So I reached for my Life Alert button and when I did I noticed blood on my hand I had split open my head on the ceramic tile. When the medics came they wrapped my head immediately- I... Read more

Testimonial

  • Jul 15
  • Health and Beauty
  • Life Alert System
  • 13

On the morning of June 5, 2014, I awoke to chest pains. I wasn’t sure if I had gas or if something more serious was happening, but the pains continued, so I pressed the button on my pendant. Life Alert saw to it that paramedics were here almost immediately. I walked to the door and let them in, still not sure if what was happening was really serious. The paramedics examined me and loaded me into... Read more

  • Aug 18
  • Health and Beauty
  • Landline Service
  • 5

This customer has had Life Alert for 2 ½ years with no service problems. Three weeks ago, the landline, which is serviced by AT&T, suddenly stopped working. Telephone providers generally make updates to their services without notifying Life Alert or the customer. These updates can interfere with our life saving service, and it was AT&T’s responsibility to provide and install a splitter for the... Read more

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  • Sep 25, 2013
  • Health and Beauty
  • Billing
  • 6
  • 136

Life Alert’s cutting edge, technology advanced, equipment is expensive and is on loan to our subscribers for the duration that they need our service, as stated in our service agreement. Once our service is cancelled, we pay to have our equipment shipped back to us, and it is strongly suggested that we receive our equipment as soon as possible so that we can cancel the account and notify the... Read more

Was this review helpful? 2 0

  • Aug 01, 2013
  • Health and Beauty
  • Chicago, Illinois
  • Life Alert
  • 1
  • 119

We are sorry you feel that a direct seller did not treat you or your family correctly. Our direct sellers are trained to be respectful to all customers and their families. We would like to look into this further and take disciplinary action against the direct seller who spoke with you. Please contact us at wecare@lifealert.com so we can investigate this matter. Thank you, Life Alert. Read more

Was this review helpful? 4 1

  • Jun 03, 2013
  • Products
  • Phone Calls
  • 2
  • 236

Life Alert does not cold call or telemarket. Unfortunately, the calls you are receiving are from medical alert imposters using robo-calls nationwide while claiming to be Life Alert. The recordings sound like a real person claiming that either “someone has purchased a Life Alert system for you,” or that “You qualify for a free Life Alert.” Other calls may say they are calling from a shipping... Read more

Was this review helpful? 4 5
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  • May 31, 2013
  • Health and Beauty
  • Sterling Heights, Michigan
  • Play System Installation
  • 1
  • 162

Life Alert does not cold call or telemarket. Unfortunately, the calls you are receiving are from medical alert imposters using robo-calls nationwide while claiming to be Life Alert. The recordings sound like a real person claiming that either “someone has purchased a Life Alert system for you,” or that “You qualify for a free Life Alert.” Other calls may say they are calling from a shipping... Read more

Was this review helpful? 1 0

  • May 21, 2013
  • Health and Beauty
  • Life Alert
  • 293

All these issues have been resolved many years ago. Read more

Was this review helpful? 1 1

  • May 17, 2013
  • Health and Beauty
  • Life Alert Monitoring System
  • 3
  • 202

Unfortunately, the calls you are receiving is a nationwide scam from medical alert imposters using automated (robo) calls claiming to be Life Alert. These are unauthorized, unsolicited, recorded calls that invite you to push the #1 number on your phone to connect to a live sales person. The recordings sound like a live person claiming that either “someone has purchase a Life Alert system for... Read more

Was this review helpful? 3 3

  • Jan 08, 2013
  • Health and Beauty
  • Houston, Texas
  • Life Alert Service
  • 1
  • 211

Life Alert takes its role I saving lives very seriously. Unfortunately in the past, family members had cancelled this life saving service while their elderly loved ones still needed it; and it led to people not getting help in a timely manner. In order to protect our customers, Life Alert has a cancellation clause which states if youth patient needs to go into a health care facility that all... Read more

Was this review helpful? 3 4

  • Dec 28, 2012
  • Health and Beauty
  • Westminster, Massachusetts
  • Life Alert Emergency System
  • 473

Our Tech Installers are not employees. They are independent contractors who own their own businesses in which we help support by procuring their services. Our installation payment is very fair and this is why we have independent contractors that provide their services to us for many years. Since the installers are independent contractors, they have to use their own equipment and pay for gas.... Read more

Was this review helpful? 7 14

  • Nov 07, 2012
  • Health and Beauty
  • Washington, Pennsylvania
  • Life Alert Service
  • 3
  • 763

Life Alert provides a three-tiered, fail-safe procedure that protects our customers from buyer’s remorse. Our contract is explained during the initial presentation process, and then it is confirmed by another individual from the verification department. It is confirmed yet again by our customer satisfaction team before the shipping the equipment. Lastly, the customer is given time to read... Read more

Was this review helpful? 10 0
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