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Testimonial

  • Nov 28
  • Health and Beauty
  • 47

I am 71 with a very bad back. Wife is 70 with MS, deteriorating foot bones, and is a PROUD NAVY VET! Wife was recuperating at home (max walking 10 steps at a time - to/from toilet). Since I cannot lift even light loads I had Life Alert installed about 2 days before the incident. Wife was returning from toilet and fell on her back returning to bed. I activated Life Alert; operator was operating... Read more

Testimonial

  • Nov 21
  • Health and Beauty
  • 11

I take a lot of medications some of which cause dizziness. I got dizzy and fell. I was not injured but couldn’t get up. There was no furniture close enough to lean on. I pushed my Life Alert button and got a response immediately. Every few seconds/minutes, he kept me posted on what was happening. Luckily, I fell right next to my Life Alert box. A few years ago before Life Alert I fell and was... Read more

Testimonial

  • Nov 18
  • Health and Beauty
  • 7

I fell in the bathtub. I tried everything to get out, but couldn’t get out. After several hours of trying to get out, I finally called Life Alert at 2:30 am. Life Alert responded immediately and told me, “Help is on the way.” Shortly, the fire department knocked on the back door and I called to them telling them where the keys to the back door were. They came in, pulled me out of the tub,... Read more

  • Aug 18
  • Health and Beauty
  • Landline Service
  • 65
  • REVIEW RATING 4/5

This customer has had Life Alert for 2 ½ years with no service problems. Three weeks ago, the landline, which is serviced by AT&T, suddenly stopped working. Telephone providers generally make updates to their services without notifying Life Alert or the customer. These updates can interfere with our life saving service, and it was AT&T’s responsibility to provide and install a splitter for the... Read more

Was this review helpful? 0 1
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  • Sep 25, 2013
  • Health and Beauty
  • Billing
  • 6
  • 6
  • 170
  • REVIEW RATING 5/5

Life Alert’s cutting edge, technology advanced, equipment is expensive and is on loan to our subscribers for the duration that they need our service, as stated in our service agreement. Once our service is cancelled, we pay to have our equipment shipped back to us, and it is strongly suggested that we receive our equipment as soon as possible so that we can cancel the account and notify the... Read more

Was this review helpful? 2 0

  • Aug 01, 2013
  • Health and Beauty
  • Chicago, Illinois
  • Life Alert
  • 1
  • 1
  • 122
  • REVIEW RATING 4/5

We are sorry you feel that a direct seller did not treat you or your family correctly. Our direct sellers are trained to be respectful to all customers and their families. We would like to look into this further and take disciplinary action against the direct seller who spoke with you. Please contact us at wecare@lifealert.com so we can investigate this matter. Thank you, Life Alert. Read more

Was this review helpful? 4 1

  • Jun 03, 2013
  • Products
  • Phone Calls
  • 2
  • 2
  • 237
  • REVIEW RATING 4/5

Life Alert does not cold call or telemarket. Unfortunately, the calls you are receiving are from medical alert imposters using robo-calls nationwide while claiming to be Life Alert. The recordings sound like a real person claiming that either “someone has purchased a Life Alert system for you,” or that “You qualify for a free Life Alert.” Other calls may say they are calling from a shipping... Read more

Was this review helpful? 4 5
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  • May 31, 2013
  • Health and Beauty
  • Sterling Heights, Michigan
  • Play System Installation
  • 1
  • 1
  • 164
  • REVIEW RATING 4/5

Life Alert does not cold call or telemarket. Unfortunately, the calls you are receiving are from medical alert imposters using robo-calls nationwide while claiming to be Life Alert. The recordings sound like a real person claiming that either “someone has purchased a Life Alert system for you,” or that “You qualify for a free Life Alert.” Other calls may say they are calling from a shipping... Read more

Was this review helpful? 1 0

  • May 21, 2013
  • Health and Beauty
  • Life Alert
  • 311
  • REVIEW RATING 5/5

All these issues have been resolved many years ago. Read more

Was this review helpful? 1 1

  • May 17, 2013
  • Health and Beauty
  • Life Alert Monitoring System
  • 3
  • 3
  • 217
  • REVIEW RATING 4/5

Unfortunately, the calls you are receiving is a nationwide scam from medical alert imposters using automated (robo) calls claiming to be Life Alert. These are unauthorized, unsolicited, recorded calls that invite you to push the #1 number on your phone to connect to a live sales person. The recordings sound like a live person claiming that either “someone has purchase a Life Alert system for... Read more

Was this review helpful? 3 3

  • Jan 08, 2013
  • Health and Beauty
  • Houston, Texas
  • Life Alert Service
  • 1
  • 1
  • 215
  • REVIEW RATING 4/5

Life Alert takes its role I saving lives very seriously. Unfortunately in the past, family members had cancelled this life saving service while their elderly loved ones still needed it; and it led to people not getting help in a timely manner. In order to protect our customers, Life Alert has a cancellation clause which states if youth patient needs to go into a health care facility that all... Read more

Was this review helpful? 3 5

  • Dec 28, 2012
  • Health and Beauty
  • Westminster, Massachusetts
  • Life Alert Emergency System
  • 481
  • REVIEW RATING 4/5

Our Tech Installers are not employees. They are independent contractors who own their own businesses in which we help support by procuring their services. Our installation payment is very fair and this is why we have independent contractors that provide their services to us for many years. Since the installers are independent contractors, they have to use their own equipment and pay for gas.... Read more

Was this review helpful? 7 14

  • Nov 07, 2012
  • Health and Beauty
  • Washington, Pennsylvania
  • Life Alert Service
  • 3
  • 3
  • 768
  • REVIEW RATING 5/5

Life Alert provides a three-tiered, fail-safe procedure that protects our customers from buyer’s remorse. Our contract is explained during the initial presentation process, and then it is confirmed by another individual from the verification department. It is confirmed yet again by our customer satisfaction team before the shipping the equipment. Lastly, the customer is given time to read... Read more

Was this review helpful? 10 0
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