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Life Alert Complaints and Reviews

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Life Alert
Main address: 16027 Ventura blvd Ste 400 91436-2747 Encino CA
1-800-920-3410, ,
  • 0 company responses
  • 101 testimonials
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Testimonial

  • Oct 28
  • Health and Beauty
  • 39

I am physically handicapped on a walker. I fell and called Life Alert. They called me immediately and I told them [who] had the key to my condo. They called the nursing home and they were here when the EMTs got here. Life Alert also called both my sisters and they were here ASAP! Then Life Alert called later that evening to see if I was alright. They even called my one sister back to make sure... Read more

Testimonial

  • Oct 24
  • Health and Beauty
  • 14

I was awakened in the middle of the night by my mother stating she was having difficulty breathing. I tried to assist her but soon realized she would need medical assistance. I pushed the HELP button on the system and almost immediately someone from Life Alert responded. They took over for me, called for assistance and stayed on the line until they came. They offered to speak to the paramedics.... Read more

Testimonial

  • Oct 20
  • Health and Beauty
  • 10

On about 3am on Sept 11, 2014, I was awakened by a phone call from Life Alert. My sister had fallen. I drove within minutes to my sister’s residence to find medics and ambulance waiting. While paramedics attended my sister, I received another call from Life Alert to assure me necessary attention was present. My sister was hospitalized and is promptly in rehab. I received 2 follow up calls later... Read more

     

  • Aug 18
  • Health and Beauty
  • Landline Service
  • 56

This customer has had Life Alert for 2 ½ years with no service problems. Three weeks ago, the landline, which is serviced by AT&T, suddenly stopped working. Telephone providers generally make updates to their services without notifying Life Alert or the customer. These updates can interfere with our life saving service, and it was AT&T’s responsibility to provide and install a splitter for the... Read more

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  • Sep 25, 2013
  • Health and Beauty
  • Billing
  • 6
  • 6
  • 162

Life Alert’s cutting edge, technology advanced, equipment is expensive and is on loan to our subscribers for the duration that they need our service, as stated in our service agreement. Once our service is cancelled, we pay to have our equipment shipped back to us, and it is strongly suggested that we receive our equipment as soon as possible so that we can cancel the account and notify the... Read more

Was this review helpful? 2 0

     

  • Aug 01, 2013
  • Health and Beauty
  • Chicago, Illinois
  • Life Alert
  • 1
  • 1
  • 120

We are sorry you feel that a direct seller did not treat you or your family correctly. Our direct sellers are trained to be respectful to all customers and their families. We would like to look into this further and take disciplinary action against the direct seller who spoke with you. Please contact us at wecare@lifealert.com so we can investigate this matter. Thank you, Life Alert. Read more

Was this review helpful? 4 1

     

  • Jun 03, 2013
  • Products
  • Phone Calls
  • 2
  • 2
  • 236

Life Alert does not cold call or telemarket. Unfortunately, the calls you are receiving are from medical alert imposters using robo-calls nationwide while claiming to be Life Alert. The recordings sound like a real person claiming that either “someone has purchased a Life Alert system for you,” or that “You qualify for a free Life Alert.” Other calls may say they are calling from a shipping... Read more

Was this review helpful? 4 5
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  • May 31, 2013
  • Health and Beauty
  • Sterling Heights, Michigan
  • Play System Installation
  • 1
  • 1
  • 162

Life Alert does not cold call or telemarket. Unfortunately, the calls you are receiving are from medical alert imposters using robo-calls nationwide while claiming to be Life Alert. The recordings sound like a real person claiming that either “someone has purchased a Life Alert system for you,” or that “You qualify for a free Life Alert.” Other calls may say they are calling from a shipping... Read more

Was this review helpful? 1 0

     

  • May 21, 2013
  • Health and Beauty
  • Life Alert
  • 303

All these issues have been resolved many years ago. Read more

Was this review helpful? 1 1

     

  • May 17, 2013
  • Health and Beauty
  • Life Alert Monitoring System
  • 3
  • 3
  • 214

Unfortunately, the calls you are receiving is a nationwide scam from medical alert imposters using automated (robo) calls claiming to be Life Alert. These are unauthorized, unsolicited, recorded calls that invite you to push the #1 number on your phone to connect to a live sales person. The recordings sound like a live person claiming that either “someone has purchase a Life Alert system for... Read more

Was this review helpful? 3 3

     

  • Jan 08, 2013
  • Health and Beauty
  • Houston, Texas
  • Life Alert Service
  • 1
  • 1
  • 214

Life Alert takes its role I saving lives very seriously. Unfortunately in the past, family members had cancelled this life saving service while their elderly loved ones still needed it; and it led to people not getting help in a timely manner. In order to protect our customers, Life Alert has a cancellation clause which states if youth patient needs to go into a health care facility that all... Read more

Was this review helpful? 3 5

     

  • Dec 28, 2012
  • Health and Beauty
  • Westminster, Massachusetts
  • Life Alert Emergency System
  • 480

Our Tech Installers are not employees. They are independent contractors who own their own businesses in which we help support by procuring their services. Our installation payment is very fair and this is why we have independent contractors that provide their services to us for many years. Since the installers are independent contractors, they have to use their own equipment and pay for gas.... Read more

Was this review helpful? 7 14

     

  • Nov 07, 2012
  • Health and Beauty
  • Washington, Pennsylvania
  • Life Alert Service
  • 3
  • 3
  • 764

Life Alert provides a three-tiered, fail-safe procedure that protects our customers from buyer’s remorse. Our contract is explained during the initial presentation process, and then it is confirmed by another individual from the verification department. It is confirmed yet again by our customer satisfaction team before the shipping the equipment. Lastly, the customer is given time to read... Read more

Was this review helpful? 10 0
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