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Life Alert Complaints and Reviews

Life Alert's reply to:

  • Mar 23
  • Home Security
  • Austin, Texas
  • Fire Alarm System
  • 49
  • REVIEW RATING 4/5

After speaking with complainant it seems that his main issue is that our sales offices always have to get a "Manager's Approval" about what he charges only to finally agreement to his price. He feels that getting authorization is demeaning and unprofessional for him to hear. We’re sorry he feels this way; however, it’s important that the sales offices verify financial payments first since that... Read more

Was this review helpful? 0 0
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Life Alert's reply to:

  • Aug 18, 2014
  • Health and Beauty
  • Landline Service
  • 85
  • REVIEW RATING 4/5

This customer has had Life Alert for 2 ½ years with no service problems. Three weeks ago, the landline, which is serviced by AT&T, suddenly stopped working. Telephone providers generally make updates to their services without notifying Life Alert or the customer. These updates can interfere with our life saving service, and it was AT&T’s responsibility to provide and install a splitter for the... Read more

Was this review helpful? 0 1

Life Alert's reply to:

  • Sep 25, 2013
  • Health and Beauty
  • Billing
  • 6
  • 6
  • 186
  • REVIEW RATING 5/5

Life Alert’s cutting edge, technology advanced, equipment is expensive and is on loan to our subscribers for the duration that they need our service, as stated in our service agreement. Once our service is cancelled, we pay to have our equipment shipped back to us, and it is strongly suggested that we receive our equipment as soon as possible so that we can cancel the account and notify the... Read more

Was this review helpful? 2 1

Life Alert's reply to:

  • Aug 01, 2013
  • Health and Beauty
  • Chicago, Illinois
  • Life Alert
  • 1
  • 1
  • 128
  • REVIEW RATING 4/5

We are sorry you feel that a direct seller did not treat you or your family correctly. Our direct sellers are trained to be respectful to all customers and their families. We would like to look into this further and take disciplinary action against the direct seller who spoke with you. Please contact us at wecare@lifealert.com so we can investigate this matter. Thank you, Life Alert. Read more

Was this review helpful? 4 1
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Life Alert's reply to:

  • Jun 03, 2013
  • Products
  • Phone Calls
  • 2
  • 2
  • 239
  • REVIEW RATING 4/5

Life Alert does not cold call or telemarket. Unfortunately, the calls you are receiving are from medical alert imposters using robo-calls nationwide while claiming to be Life Alert. The recordings sound like a real person claiming that either “someone has purchased a Life Alert system for you,” or that “You qualify for a free Life Alert.” Other calls may say they are calling from a shipping... Read more

Was this review helpful? 4 5

Life Alert's reply to:

  • May 31, 2013
  • Health and Beauty
  • Sterling Heights, Michigan
  • Play System Installation
  • 1
  • 1
  • 166
  • REVIEW RATING 4/5

Life Alert does not cold call or telemarket. Unfortunately, the calls you are receiving are from medical alert imposters using robo-calls nationwide while claiming to be Life Alert. The recordings sound like a real person claiming that either “someone has purchased a Life Alert system for you,” or that “You qualify for a free Life Alert.” Other calls may say they are calling from a shipping... Read more

Was this review helpful? 1 0

Life Alert's reply to:

  • May 21, 2013
  • Health and Beauty
  • Life Alert
  • 331
  • REVIEW RATING 5/5

All these issues have been resolved many years ago. Read more

Was this review helpful? 1 1

Life Alert's reply to:

  • May 17, 2013
  • Health and Beauty
  • Life Alert Monitoring System
  • 3
  • 3
  • 226
  • REVIEW RATING 4/5

Unfortunately, the calls you are receiving is a nationwide scam from medical alert imposters using automated (robo) calls claiming to be Life Alert. These are unauthorized, unsolicited, recorded calls that invite you to push the #1 number on your phone to connect to a live sales person. The recordings sound like a live person claiming that either “someone has purchase a Life Alert system for... Read more

Was this review helpful? 3 3

Life Alert's reply to:

  • Jan 08, 2013
  • Health and Beauty
  • Houston, Texas
  • Life Alert Service
  • 1
  • 1
  • 223
  • REVIEW RATING 3/5

Life Alert takes its role I saving lives very seriously. Unfortunately in the past, family members had cancelled this life saving service while their elderly loved ones still needed it; and it led to people not getting help in a timely manner. In order to protect our customers, Life Alert has a cancellation clause which states if youth patient needs to go into a health care facility that all... Read more

Was this review helpful? 3 5

Life Alert's reply to:

  • Dec 28, 2012
  • Health and Beauty
  • Westminster, Massachusetts
  • Life Alert Emergency System
  • 488
  • REVIEW RATING 4/5

Our Tech Installers are not employees. They are independent contractors who own their own businesses in which we help support by procuring their services. Our installation payment is very fair and this is why we have independent contractors that provide their services to us for many years. Since the installers are independent contractors, they have to use their own equipment and pay for gas.... Read more

Was this review helpful? 7 14
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