Life Alert Complaints and reviews

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Industry: Health and Beauty
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  • 79 issues resolved
  • 65 testimonials
  • 19678 since Aug 18, 2012

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Life Alert
Main address: 16027 Ventura blvd Ste 400 91436-2747 Encino CA
1-800-920-3410, ,
Life Alert reviews, Life Alert complaints, read Life Alert reviews, find Life Alert reviews, Life Alert scam reports
  • 79 issues resolved
  • 65 testimonials
Had an experience with Life Alert?
Submit review ›

Testimonial

  • Mar 26
  • 8

I fell out in my wood working shop when I lost my balance, hit my left eye on the wood pile, and landed with one leg under the wood stove. I had just gotten a good fire going inside it to warm the shop up. Couldn’t get up myself, pushed the Life Alert button around my neck (I wear it always, ever since I got it) . My wife was in the house doing dishes when the unit started talking; she ran into... Read more

Testimonial

  • Mar 24
  • 7

My experience with Life Alert was awesome; hoping that I never had to use it, my time came. I had slipped and fell in my bedroom hitting my head on the knob of my night stand. I had my button on around my neck and pushed it. Life Alert was right there talking to me the whole time and really putting me at ease. They kept me informed as to where the EMTs were and when they were arriving at my... Read more

Testimonial

  • Mar 17
  • 7

My mother was very weak and disoriented when I arrived at her home. I knew she needed medical assistance immediately and she couldn’t help herself; and I knew I couldn’t get her to the doctor or hospital myself. Since she does have congestive heart failure, my first impulse was to call Life Alert. Life Alert answered immediately, asked me all the necessary questions, and had an ambulance was on... Read more

14 reviews found
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  • Sep 25, 2013
  • Billing
  • 6
  • 104

Life Alert’s cutting edge, technology advanced, equipment is expensive and is on loan to our subscribers for the duration that they need our service, as stated in our service agreement. Once our service is cancelled, we pay to have our equipment shipped back to us, and it is strongly suggested that we receive our equipment as soon as possible so that we can cancel the account and notify the... Read more

Was this review helpful? 2 0

  • Aug 01, 2013
  • Chicago, Illinois
  • Life Alert
  • 1
  • 108

We are sorry you feel that a direct seller did not treat you or your family correctly. Our direct sellers are trained to be respectful to all customers and their families. We would like to look into this further and take disciplinary action against the direct seller who spoke with you. Please contact us at wecare@lifealert.com so we can investigate this matter. Thank you, Life Alert. Read more

Was this review helpful? 4 1

  • Jun 03, 2013
  • Phone Calls
  • 2
  • 229

Life Alert does not cold call or telemarket. Unfortunately, the calls you are receiving are from medical alert imposters using robo-calls nationwide while claiming to be Life Alert. The recordings sound like a real person claiming that either “someone has purchased a Life Alert system for you,” or that “You qualify for a free Life Alert.” Other calls may say they are calling from a shipping... Read more

Was this review helpful? 4 5

  • May 31, 2013
  • Sterling Heights, Michigan
  • Installation
  • 1
  • 155

Life Alert does not cold call or telemarket. Unfortunately, the calls you are receiving are from medical alert imposters using robo-calls nationwide while claiming to be Life Alert. The recordings sound like a real person claiming that either “someone has purchased a Life Alert system for you,” or that “You qualify for a free Life Alert.” Other calls may say they are calling from a shipping... Read more

Was this review helpful? 1 0

  • May 21, 2013
  • Life Alert
  • 271

All these issues have been resolved many years ago. Read more

Was this review helpful? 1 1

  • May 17, 2013
  • Life Alert Monitoring System
  • 3
  • 194

Unfortunately, the calls you are receiving is a nationwide scam from medical alert imposters using automated (robo) calls claiming to be Life Alert. These are unauthorized, unsolicited, recorded calls that invite you to push the #1 number on your phone to connect to a live sales person. The recordings sound like a live person claiming that either “someone has purchase a Life Alert system for... Read more

Was this review helpful? 3 3

  • Jan 08, 2013
  • Houston, Texas
  • Life Alert Service
  • 1
  • 203

Life Alert takes its role I saving lives very seriously. Unfortunately in the past, family members had cancelled this life saving service while their elderly loved ones still needed it; and it led to people not getting help in a timely manner. In order to protect our customers, Life Alert has a cancellation clause which states if youth patient needs to go into a health care facility that all... Read more

Was this review helpful? 3 4

  • Dec 28, 2012
  • Westminster, Massachusetts
  • Life Alert Emergency System
  • 464

Our Tech Installers are not employees. They are independent contractors who own their own businesses in which we help support by procuring their services. Our installation payment is very fair and this is why we have independent contractors that provide their services to us for many years. Since the installers are independent contractors, they have to use their own equipment and pay for gas.... Read more

Was this review helpful? 7 14

  • Nov 07, 2012
  • Washington, Pennsylvania
  • Life Alert Service
  • 3
  • 756

Life Alert provides a three-tiered, fail-safe procedure that protects our customers from buyer’s remorse. Our contract is explained during the initial presentation process, and then it is confirmed by another individual from the verification department. It is confirmed yet again by our customer satisfaction team before the shipping the equipment. Lastly, the customer is given time to read... Read more

Was this review helpful? 10 0

  • Oct 19, 2012
  • New York City, New York
  • Medical Alert Authority
  • 604

We are the owners, creators and operators of Medical Alert Authority ("Medical Alert"), which was previously located at the website. We write to address a posting that was made on your website by a user simply identified as "glaalert@yahoo.com" ("glaalert") on or around August 13, 2012. In this post, glaalert discusses the lawsuit brought by Life Alert Emergency Response, Inc. ("Life Alert")... Read more

Was this review helpful? 4 4
 
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