Life Alert Complaints and Reviews

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Life Alert
Main address: 16027 Ventura blvd Ste 400 91436-2747 Encino CA
1-800-920-3410, ,
  • 84 issues resolved
  • 80 testimonials
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Testimonial

  • Jun 26
  • Health and Beauty
  • 6

Mother was getting ready to go to bed for the night and upon getting on her feet, she got a bad cramp in her ankle and she fell. She fell face first onto the floor and hit her head leaving a nasty bump on her forehead. Also because her skin is so thin- she had several places on both arms which were bleeding badly; resulting in the need to be transported to the hospital. Mother says she really... Read more

Testimonial

  • Jun 19
  • Health and Beauty
  • 5

My mother had Life Alert for the past 5-6 years. She had to use it 4 or 5 times. The response time was spectacular! She lived behind my home in her mobile home; however, I was not always at home. The peace of mind that her Life Alert provided my mom as well as myself was priceless! You will never know how much Life Alert meant to our entire family. Thank you, Life Alert! R.C. Tifton, GA Read more

Testimonial

  • Jun 17
  • Health and Beauty
  • 3

Thank you, Life Alert! On Saturday evening (May 3rd) I decided to have a cup of soup. My saltine box was on the top shelf in the kitchen. I got my little stool – reached for the saltines - lost my balance getting off the stool and landed across the kitchen floor and bandaged into the bottom of stove - causing a bad fracture to my right shoulder. I pushed the button - right away got Life Alert –... Read more

  • Sep 25, 2013
  • Health and Beauty
  • Billing
  • 6
  • 118

Life Alert’s cutting edge, technology advanced, equipment is expensive and is on loan to our subscribers for the duration that they need our service, as stated in our service agreement. Once our service is cancelled, we pay to have our equipment shipped back to us, and it is strongly suggested that we receive our equipment as soon as possible so that we can cancel the account and notify the... Read more

Was this review helpful? 2 0

  • Aug 01, 2013
  • Health and Beauty
  • Chicago, Illinois
  • Life Alert
  • 1
  • 116

We are sorry you feel that a direct seller did not treat you or your family correctly. Our direct sellers are trained to be respectful to all customers and their families. We would like to look into this further and take disciplinary action against the direct seller who spoke with you. Please contact us at wecare@lifealert.com so we can investigate this matter. Thank you, Life Alert. Read more

Was this review helpful? 4 1

  • Jun 03, 2013
  • Products
  • Phone Calls
  • 2
  • 234

Life Alert does not cold call or telemarket. Unfortunately, the calls you are receiving are from medical alert imposters using robo-calls nationwide while claiming to be Life Alert. The recordings sound like a real person claiming that either “someone has purchased a Life Alert system for you,” or that “You qualify for a free Life Alert.” Other calls may say they are calling from a shipping... Read more

Was this review helpful? 4 5

  • May 31, 2013
  • Health and Beauty
  • Sterling Heights, Michigan
  • Play System Installation
  • 1
  • 160

Life Alert does not cold call or telemarket. Unfortunately, the calls you are receiving are from medical alert imposters using robo-calls nationwide while claiming to be Life Alert. The recordings sound like a real person claiming that either “someone has purchased a Life Alert system for you,” or that “You qualify for a free Life Alert.” Other calls may say they are calling from a shipping... Read more

Was this review helpful? 1 0

  • May 21, 2013
  • Health and Beauty
  • Life Alert
  • 279

All these issues have been resolved many years ago. Read more

Was this review helpful? 1 1

  • May 17, 2013
  • Health and Beauty
  • Life Alert Monitoring System
  • 3
  • 200

Unfortunately, the calls you are receiving is a nationwide scam from medical alert imposters using automated (robo) calls claiming to be Life Alert. These are unauthorized, unsolicited, recorded calls that invite you to push the #1 number on your phone to connect to a live sales person. The recordings sound like a live person claiming that either “someone has purchase a Life Alert system for... Read more

Was this review helpful? 3 3

  • Jan 08, 2013
  • Health and Beauty
  • Houston, Texas
  • Life Alert Service
  • 1
  • 209

Life Alert takes its role I saving lives very seriously. Unfortunately in the past, family members had cancelled this life saving service while their elderly loved ones still needed it; and it led to people not getting help in a timely manner. In order to protect our customers, Life Alert has a cancellation clause which states if youth patient needs to go into a health care facility that all... Read more

Was this review helpful? 3 4

  • Dec 28, 2012
  • Health and Beauty
  • Westminster, Massachusetts
  • Life Alert Emergency System
  • 470

Our Tech Installers are not employees. They are independent contractors who own their own businesses in which we help support by procuring their services. Our installation payment is very fair and this is why we have independent contractors that provide their services to us for many years. Since the installers are independent contractors, they have to use their own equipment and pay for gas.... Read more

Was this review helpful? 7 14

  • Nov 07, 2012
  • Health and Beauty
  • Washington, Pennsylvania
  • Life Alert Service
  • 3
  • 760

Life Alert provides a three-tiered, fail-safe procedure that protects our customers from buyer’s remorse. Our contract is explained during the initial presentation process, and then it is confirmed by another individual from the verification department. It is confirmed yet again by our customer satisfaction team before the shipping the equipment. Lastly, the customer is given time to read... Read more

Was this review helpful? 10 0

  • Oct 19, 2012
  • Health and Beauty
  • New York City, New York
  • Medical Alert Authority
  • 613

We are the owners, creators and operators of Medical Alert Authority ("Medical Alert"), which was previously located at the website. We write to address a posting that was made on your website by a user simply identified as "glaalert@yahoo.com" ("glaalert") on or around August 13, 2012. In this post, glaalert discusses the lawsuit brought by Life Alert Emergency Response, Inc. ("Life Alert")... Read more

Was this review helpful? 4 4
 
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