Life Alert's reply to:

Life Alert - Refusal to Cancel a Contract

Life Alert reply

Unfortunately, this complainant misunderstood our verbal and written explanation. We do not need a doctor to cancel the system, but if their father goes into a nursing facility or requires 24-hour care, then we would need written confirmation of this. If the person who now lives with the father is his home health care provider, then simply have them fax us a confirmation of this - per the signed agreement.

Regrettably, there have been too many cases where children have cancelled their parents account without the parent’s knowledge or approval because the adult children thought their mother or father didn’t need the service and was wasting their money, only to have their parent suffer a life changing and even fatal emergency. Therefore, policies were put in place and stated in our written agreement to protect our customers.

We would be more than happy to assist this person in canceling their father’s account once appropriate paperwork is faxed to us.

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