ad
 

Life Alert Complaints and Reviews

Had an experience with Life Alert?   Submit review ›
Life Alert
Main address: 16027 Ventura blvd Ste 400 91436-2747 Encino CA
1-800-920-3410, ,
  • 87 issues resolved
  • 96 testimonials
Had an experience with Life Alert?
Submit review › Submit review ›

Testimonial

  • Sep 29
  • Health and Beauty
  • 54

In the early morning I went to my kitchen to prepare frozen apple juice. I felt cold and weak and I shook the can to defrost the juice. Suddenly everything turned BLACK. I didn’t pass out completely but fell onto a chair. I thought, “I have to call someone fast,” and then I realized “just punch Life Alert!” Then I walked very slowly into my bedroom where I collapsed on my bed. The above is the... Read more

Testimonial

  • Sep 26
  • Health and Beauty
  • 12

My sister is blind- she backed up toward her wheelchair but missed the chair and went down on the floor. She had backed up because a delivery had been put in the house. This occurred after the delivery person closed the door. She pressed her [Life] Alert immediately and was contacted by a rep who placed the emergency call. The EMT checked her out and she was okay. Life Alert contacted me; I was... Read more

Testimonial

  • Sep 16
  • Health and Beauty
  • 7

I was at work when I got a call that my mom had fallen and a squad was on the way. When the squad showed up, my wonderful neighbor called to check in. Between both Life Alert and my neighbor I knew everything that was going on. I work an hour away from home so I cannot always get home as quickly as I would like. I’m glad everything went as smoothly as it did. I’m thankful for getting Life Alert... Read more

Testimonial

  • Sep 29
  • Health and Beauty
  • 54

In the early morning I went to my kitchen to prepare frozen apple juice. I felt cold and weak and I shook the can to defrost the juice. Suddenly everything turned BLACK. I didn’t pass out completely but fell onto a chair. I thought, “I have to call someone fast,” and then I realized “just punch Life Alert!” Then I walked very slowly into my bedroom where I collapsed on my bed. The above is the... Read more

ad

Testimonial

  • Sep 26
  • Health and Beauty
  • 12

My sister is blind- she backed up toward her wheelchair but missed the chair and went down on the floor. She had backed up because a delivery had been put in the house. This occurred after the delivery person closed the door. She pressed her [Life] Alert immediately and was contacted by a rep who placed the emergency call. The EMT checked her out and she was okay. Life Alert contacted me; I was... Read more

Testimonial

  • Sep 16
  • Health and Beauty
  • 7

I was at work when I got a call that my mom had fallen and a squad was on the way. When the squad showed up, my wonderful neighbor called to check in. Between both Life Alert and my neighbor I knew everything that was going on. I work an hour away from home so I cannot always get home as quickly as I would like. I’m glad everything went as smoothly as it did. I’m thankful for getting Life Alert... Read more

Testimonial

  • Sep 09
  • Health and Beauty
  • 6

I had an occasion on August 8 and August 10, 2014, to use my Life Alert system for the first times. I was being treated for a urinary tract infection and vertigo which caused me to fall over on my bed. I could not get up by myself. Life Alert’s response was immediate and very professional. Both times my responders stayed on the line with me until after the EMTs arrived, and until they had me... Read more

ad

Testimonial

  • Sep 03
  • Health and Beauty
  • 7

My mother in law fell and was unable to get herself up without assistance. She pressed her Life Alert bracelet and told the operator to call her son, my husband, to come help her. The operator stayed on-line with my mom-in-law until my husband arrived. Feeling that she needed to go to the hospital, my husband asked the operator to call 911 and she did. The operator then called me to let me know... Read more

Testimonial

  • Aug 27
  • Health and Beauty
  • 11

I have Asthma and COPD. When I called Life Alert I couldn’t breathe. They talked to my son and told him the ambulance was on the way, and was very helpful in keeping my son calm by staying on the line with him until the medics got here and stabilized me. I would recommend Life Alert to all elderly people and disabled people to get it. Thanks so very much for taking care of me. S.A. Yakima, WA Read more

Testimonial

  • Aug 22
  • Health and Beauty
  • 72

July 9th, 2014, after walking back from picking up my morning newspaper, I stumbled and went face down on the slate leading to my front door. Two men who were power washing my house told me later that I had knocked myself out for a few minutes. When I realized what had happened, I tried sitting up and saw that my right hand was bleeding badly. I KNEW I needed help and pressed my Life Alert... Read more

     

  • Aug 21
  • Health and Beauty
  • Walnut Creek, California
  • Commercial
  • 48

Although this is not a bona fide complaint considering you were not harmed or damaged in any way with our services or products, still we’re sorry you feel this way. But what you see as disturbing is a realistic representation in which many elderly have told us how they felt, identified with, and have experienced. In our business, we consistently hear horror stories of how families... Read more

Was this review helpful? 1 1

     

  • Aug 18
  • Health and Beauty
  • Landline Service
  • 48

This customer has had Life Alert for 2 ½ years with no service problems. Three weeks ago, the landline, which is serviced by AT&T, suddenly stopped working. Telephone providers generally make updates to their services without notifying Life Alert or the customer. These updates can interfere with our life saving service, and it was AT&T’s responsibility to provide and install a splitter for the... Read more

Was this review helpful? 0 1

Testimonial

  • Aug 15
  • Health and Beauty
  • 39

I was very dizzy and felt like my legs couldn’t hold me up when getting home in the garage. I held onto the car door handle and since the garage door was still open, I waited to catch someone walking by to help me into the house. A yard service personnel heard me and helped me into the house. Meanwhile I pushed the alert button and heard someone talking on the Life Alert machine. They couldn’t... Read more

ad
 
×
You are reading about Life Alert.
Filing a new complaint about
×