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Testimonial

  • Jun 30
  • Health and Beauty
  • Life Alert Service
  • 19

My mother was having Vertigo and dizziness. After personally checking her BS and BP, her BP was confirmed as being over 200. Life Alert responded right away and had an ambulance at our home within 5 minutes. The Life Alert rep remained on the phone until EMS had completed their evaluation. Life Alert representatives are always thorough when we call them. Thumbs up and thank you! M.C. Florence, SC Read more

Testimonial

  • Jun 24
  • Health and Beauty
  • Life Alert Service
  • 7

Mom pressed her button for help - the representative helped her call her daughters and we came to her home. After a discussion with rep - an ambulance transported her to the hospital. Your representative stayed with us until ambulance arrived. We were very impressed, and [mom] also, with Life Alert. G.D. Walker, MI Read more

Testimonial

  • Jun 16
  • Health and Beauty
  • Life Alert Service
  • 9

I take a blood thinner. 4 a.m. Sunday 4/26/15, my nose started bleeding profusely. My husband and I were franticly trying to stop it. In desperation he pushed my [Life Alert] necklace and very soon the phone rang and help was on the way. We live rurally and prayed they could find us - they did! An ambulance took me to the hospital ER to fix me up. You are lifesavers! Thank you, thank you. My... Read more

Life Alert's reply to:

  • Jul 20
  • Home Security
  • Cedar Falls, Iowa
  • Life Alert Service
  • 4
  • REVIEW RATING 4/5

All of our calls are recorded for quality assurance. We investigated this complaint and found our personnel remained calm, polite and professional while this customer became increasingly upset. With each call, the Life Alert personal tried to help her but the complainant quickly becomes angry thus not allowing anyone to talk or try to assist her. One of our reps had no choice but to disconnect... Read more

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Life Alert's reply to:

  • Jul 08
  • Health and Beauty
  • Los Angeles, California
  • Life Alert Service
  • 25
  • REVIEW RATING 5/5

Life Alert provides a three-tiered, fail-safe procedure that protects our customers from buyer’s remorse. Our contract is explained during the initial presentation process, and then it is confirmed by another individual from the verification department. It is confirmed yet again by our customer satisfaction team before shipping the equipment. Lastly, the customer is given time to read through... Read more

Was this review helpful? 0 0

Testimonial

  • Jun 30
  • Health and Beauty
  • Life Alert Service
  • 19

My mother was having Vertigo and dizziness. After personally checking her BS and BP, her BP was confirmed as being over 200. Life Alert responded right away and had an ambulance at our home within 5 minutes. The Life Alert rep remained on the phone until EMS had completed their evaluation. Life Alert representatives are always thorough when we call them. Thumbs up and thank you! M.C. Florence, SC Read more

Testimonial

  • Jun 24
  • Health and Beauty
  • Life Alert Service
  • 7

Mom pressed her button for help - the representative helped her call her daughters and we came to her home. After a discussion with rep - an ambulance transported her to the hospital. Your representative stayed with us until ambulance arrived. We were very impressed, and [mom] also, with Life Alert. G.D. Walker, MI Read more

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Testimonial

  • Jun 16
  • Health and Beauty
  • Life Alert Service
  • 9

I take a blood thinner. 4 a.m. Sunday 4/26/15, my nose started bleeding profusely. My husband and I were franticly trying to stop it. In desperation he pushed my [Life Alert] necklace and very soon the phone rang and help was on the way. We live rurally and prayed they could find us - they did! An ambulance took me to the hospital ER to fix me up. You are lifesavers! Thank you, thank you. My... Read more

Testimonial

  • Jun 11
  • Health and Beauty
  • Life Alert Service
  • 7

April 7, about 7:30 pm, I tripped and fell against my computer desk cutting my right arm on the sharp edge. I landed on the floor, bleeding profusely. I pressed my Life Alert and prayed - heard an operator come on - couldn’t hear her words because the box is in the living room and I was in the bedroom. I started yelling, “Help! I’m bleeding on the floor in the front bedroom,” because I had tested... Read more

My mother waited 3 days for them to pick up ups envelope then they never came I ended up mailing it myself !!! Now I am out 30 dollars!!!! Don't use them !!!! Complete rip off Add comment

Life Alert's reply to:

  • Jun 03
  • Health and Beauty
  • Pittsburgh, Pennsylvania
  • Call Center
  • 29
  • REVIEW RATING 5/5

We have searched our database and have not been able to locate this account. We have asked the complainant to contact us so we can investigate this matter, and they have not. So we feel that they may be referring a different company, as our policy does not allow to disclose any private or personal information to a non-subscriber. Read more

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Testimonial

  • Jun 03
  • Health and Beauty
  • Life Alert Service
  • 5

Mom tripped over a floor rug. My son-in-law hit the [Life Alert] button and connected to your technician that did a great job making sure my mom had the medical help she was in need of. Thank you all and we will be your customers, I hope, for many years. I did get alerted by you all, and sorry I didn’t return the call back; my daughter gave me the news 1st and I went enroot to the hospital.... Read more

Testimonial

  • May 29
  • Health and Beauty
  • Life Alert Service
  • 30

I slid off the bed on to the floor. I pushed the button and the operator came on, he asked if I needed assistance and if I was hurt. I was not hurt but I could not get up. He called the numbers my daughter had given you when we signed up. He kept calling me to make sure I was ok till the police came. Than after everything was over in about 30 minutes he called our home, my daughter said I was ok... Read more

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