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What Their Customers Are Saying
All testimonials are provided and verified by Life Alert. Verified testimonials on Pissed Consumer is a paid feature of the platform.

On June 26, 2016, my son who is 58 years old, a type 2 diabetic, suddenly collapsed, falling and hitting his head, resulting in a concussion and unconsciousness. I called Life Alert and 911 for help. Within minutes, the rescue team arrived and took him to the emergency room. Then he was admitted to the hospital for two days. He is now recovering at home. Thank you for [Life Alert’s] quick response, and concerns and notifying my daughter. Life... Read more

A sudden attack during the night left me unable to breathe. Living alone, and being 92 years of age, I was very frightened. Life Alert was the first thing I thought of for any help. After pushing my [Life Alert] pendant button, I received an immediate response. However, my concern was that I was in the bed and the response box is in the living room. However, [Life Alert] still heard me and advised me help was on the way. The police and... Read more

I received a call from Life Alert a few weeks ago at 10:00 pm telling me that the CO2 detector sounded an alarm in the house indicating that there was a problem. My first reaction was, “How can that be? The demand on the thermostat is lower than the warmth of the house?” I was thinking the only source of carbon monoxide would be the furnace. I began to look around. As soon as I walked into the pump room downstairs in this bi-level ranch house, I... Read more

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Life Alert 's reply to:

All of our calls are recorded for quality assurance. We had the opportunity to investigate this matter and review all of the recordings. When the complainant’s wife informed us that our customer was going into a senior living facility, we confirmed with her TWICE that there were emergency medical PENDANTS (not pull cords) at the facility. She confirmed this, TWICE. Unfortunately, the facility that our customer is going into does not have... Read more

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On June 26, 2016, my son who is 58 years old, a type 2 diabetic, suddenly collapsed, falling and hitting his head, resulting in a concussion and unconsciousness. I called Life Alert and 911 for help. Within minutes, the rescue team arrived and took him to the emergency room. Then he was admitted to the hospital for two days. He is now recovering at home. Thank you for [Life Alert’s] quick response, and concerns and notifying my daughter. Life... Read more

The representative the complainant spoke with works for a separate 3rd party call center that takes brochure orders only - and is not part of Life Alert Corporation. However, we have listened to the audio call and feel that the call center rep was unprofessional in his manner towards our customer. We have brought this to the attention of his manager and disciplinary action has been taken as they have a zero tolerance policy for this type of... Read more

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As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

A sudden attack during the night left me unable to breathe. Living alone, and being 92 years of age, I was very frightened. Life Alert was the first thing I thought of for any help. After pushing my [Life Alert] pendant button, I received an immediate response. However, my concern was that I was in the bed and the response box is in the living room. However, [Life Alert] still heard me and advised me help was on the way. The police and... Read more

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We believe this person is a customer of another medical alert company. Our contact information is on our equipment and paperwork, so we are easy to reach and are fully staffed to assist our customers. We also did not find this person in our database, and have attempted to contact her for more information to assist but they did not respond back. Read more

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The elderly are a protected class with government laws in place to prevent them from being taken advantage of, and Life Alert is under the strictest guidelines to ensure that our customer’s remain protected. Life Alert is in the business of saving lives and because of the seriousness of our business, all of our calls are recorded for quality assurance, and are automatically computerized and implemented into the customer’s file to ensure accuracy... Read more

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As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

I received a call from Life Alert a few weeks ago at 10:00 pm telling me that the CO2 detector sounded an alarm in the house indicating that there was a problem. My first reaction was, “How can that be? The demand on the thermostat is lower than the warmth of the house?” I was thinking the only source of carbon monoxide would be the furnace. I began to look around. As soon as I walked into the pump room downstairs in this bi-level ranch house, I... Read more

We are not sure why the complainant had challenges contacting us when our direct line to corporate is posted on all of the customer’s paper work, instructional booklet, and on most of our equipment. Moreover, the complainant can press the HELP button on our system to speak with a dispatcher who will give her any department contact information she needs. The account shows that she someone did talk to her on July 4th. Read more

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As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

[Life Alert] kept my house from disaster of a fire! Thank you. I had gone upstairs, leaving something boiling on the stove. Time passed—I also failed to answer the phone when I heard it ring. I was distracted; I was using my computer. The fireman appeared at my door to take care of the problem, assuming there could be a fire. I was grateful and embarrassed. I took the boiler off the stove, threw it away, and cleared the smoke! The firemen were... Read more

Life Alert makes it very easy to return the equipment after a cancellation - as we provide FREE UPS pickup and shipping, as well as FREE use of our cutting edge equipment. Our agreement with our customers states that Life Alert’s expensive equipment needs to be returned to us before an account is cancelled. To make this process as easy and cost effective as possible to our customers, we arrange for UPS to pick up the equipment at no cost to... Read more

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