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Life Alert Complaints and Reviews

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Life Alert
Main address: 16027 Ventura blvd Ste 400 91436-2747 Encino CA
1-800-920-3410, ,
  • 87 issues resolved
  • 86 testimonials
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Testimonial

  • Jul 30
  • Health and Beauty
  • Great Service
  • 19

Our mother most likely would have laid in the snow outside her house unable to get up for an undetermined amount of time had it not been for Life Alert. She had locked her keys inside the house and was trying to get the spare set. The Life Alert system was amazing in how efficiently they communicated with me at work and then sent help to my mother. At 86, and in questionable health, I don’t know... Read more

Testimonial

  • Jul 25
  • Health and Beauty
  • Life Alert System
  • 9

“Life Alert saved my life!” Truly! I got up from bed to go to the bathroom even though I did not feel good. I collapsed and when I awoke I was lying outside the bathroom and I couldn’t move (I had broken my neck). So I reached for my Life Alert button and when I did I noticed blood on my hand I had split open my head on the ceramic tile. When the medics came they wrapped my head immediately- I... Read more

Testimonial

  • Jul 15
  • Health and Beauty
  • Life Alert System
  • 16

On the morning of June 5, 2014, I awoke to chest pains. I wasn’t sure if I had gas or if something more serious was happening, but the pains continued, so I pressed the button on my pendant. Life Alert saw to it that paramedics were here almost immediately. I walked to the door and let them in, still not sure if what was happening was really serious. The paramedics examined me and loaded me into... Read more

  • Aug 21
  • Health and Beauty
  • Walnut Creek, California
  • Commercial
  • 13

Although this is not a bona fide complaint considering you were not harmed or damaged in any way with our services or products, still we’re sorry you feel this way. But what you see as disturbing is a realistic representation in which many elderly have told us how they felt, identified with, and have experienced. In our business, we consistently hear horror stories of how families... Read more

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  • Aug 18
  • Health and Beauty
  • Landline Service
  • 9

This customer has had Life Alert for 2 ½ years with no service problems. Three weeks ago, the landline, which is serviced by AT&T, suddenly stopped working. Telephone providers generally make updates to their services without notifying Life Alert or the customer. These updates can interfere with our life saving service, and it was AT&T’s responsibility to provide and install a splitter for the... Read more

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  • Jul 30
  • Health and Beauty
  • Disturbing Commercial
  • 2
  • 2
  • 19

Life Alert, as with any corporation, has no control over the volume of commercials. Television stations increase the volume so that people who get up from their chair/couch during the commercial, can still hear it. This is not a new concept and all commercials have the volume louder than the regular programing. Regarding the content of our commercial… In our business, we consistently hear... Read more

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Testimonial

  • Jul 30
  • Health and Beauty
  • Great Service
  • 19

Our mother most likely would have laid in the snow outside her house unable to get up for an undetermined amount of time had it not been for Life Alert. She had locked her keys inside the house and was trying to get the spare set. The Life Alert system was amazing in how efficiently they communicated with me at work and then sent help to my mother. At 86, and in questionable health, I don’t know... Read more

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Testimonial

  • Jul 25
  • Health and Beauty
  • Life Alert System
  • 9

“Life Alert saved my life!” Truly! I got up from bed to go to the bathroom even though I did not feel good. I collapsed and when I awoke I was lying outside the bathroom and I couldn’t move (I had broken my neck). So I reached for my Life Alert button and when I did I noticed blood on my hand I had split open my head on the ceramic tile. When the medics came they wrapped my head immediately- I... Read more

Testimonial

  • Jul 15
  • Health and Beauty
  • Life Alert System
  • 16

On the morning of June 5, 2014, I awoke to chest pains. I wasn’t sure if I had gas or if something more serious was happening, but the pains continued, so I pressed the button on my pendant. Life Alert saw to it that paramedics were here almost immediately. I walked to the door and let them in, still not sure if what was happening was really serious. The paramedics examined me and loaded me into... Read more

  • Jul 14
  • Health and Beauty
  • Bethpage, New York
  • Service Cancellation
  • 42

We have located the customer’s account, and there are no records indicating that the subscriber called to cancel the account. The only calls we received were from a month ago in reference to changing the billing date and we assisted the customer and gave her options. Therefore, we find it suspicious that this complainant would unjustly attack us. Although we do not presume to know what our... Read more

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Testimonial

  • Jul 09
  • Health and Beauty
  • Life Alert System
  • 2

Forgot to lock brake on wheelchair - fell- not hurt but unable to get up. Call to Life Alert answered quickly, man asked some questions and stayed on line with me until paramedics arrived and they checked me out and told him I was ok. He had previously called my son - so I told him I was fine. Paramedics got me up. A few minutes later Life Alert called back to be sure I was ok. I signed up with... Read more

Testimonial

  • Jul 03
  • Health and Beauty
  • Life Alert System
  • 6

It was a beautiful day- the kind that fills me with energy and makes me want to do a million things all at once. I drove to the nursery and bought a lot of flowers. I was so busy and happy carrying the flowers from tailgate to the planting area – when all of a sudden I tripped and fell – head first on the cement driveway - (I was walking fast- so I fell fast- bad idea) no time to catch myself. I... Read more

  • Jun 26
  • Transportation and Delivery
  • Product Cancellation
  • 98

Life Alert takes its role in saving lives very seriously. Unfortunately in the past, family members had cancelled this life saving service while their elderly loved ones still needed it; and it led to people not getting help in a timely manner. In order to protect our customers, Life Alert has a cancellation clause which states if the patient needs to go into a health care facility or requires... Read more

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