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Testimonial

  • Feb 27
  • Health and Beauty
  • 6

We are both 84 years old. Two o’clock in the morning my husband called me, I was in the other room for my husband had a cold and I didn’t want to be subjected to it. At first I did not hear him but when he called again, I found he had fallen out of the bed and landed on both knees of which he has had replacements. I could not possibly get to him for I had just had reconstruction on a broken wrist... Read more

Testimonial

  • Feb 20
  • Health and Beauty
  • 1

My 96 year old mother fell outdoors at 1:30 in the evening. She was unable to get up. She pushed her necklace button, because she was outside she couldn’t her Life Alert’s response. They also phoned, also no response from her. They called the emergency number and then called me, her daughter. Everything worked as expected. When my husband and I got there about 10-15 minutes later the EMTs were... Read more

Testimonial

  • Feb 16
  • Health and Beauty
  • 1

My mom’s iron went very low that day she fell, we have told her several times to use her Life Alert button but she didn’t want to bother anyone (bless her heart) but the night she fell she got scared and said she kept hearing us kids tell her to push the button. The ambulance came alone with my brother and took her to the hospital. Life Alert saved my mom’s life and to that I’m thankful!! Mom is... Read more

Testimonial

  • Feb 27
  • Health and Beauty
  • 6

We are both 84 years old. Two o’clock in the morning my husband called me, I was in the other room for my husband had a cold and I didn’t want to be subjected to it. At first I did not hear him but when he called again, I found he had fallen out of the bed and landed on both knees of which he has had replacements. I could not possibly get to him for I had just had reconstruction on a broken wrist... Read more

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  • Feb 26
  • Health and Beauty
  • Roseburg, Oregon
  • Life Alert
  • 12
  • REVIEW RATING 4/5

Life Alert takes its role in saving lives very seriously. Unfortunately in the past, family members had cancelled this life saving service while their elderly loved ones still needed it; and it led to people not getting help in a timely manner. This appears to be the case. In order to protect our customers, Life Alert has a cancellation clause which states if the patient needs to go into a health... Read more

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Testimonial

  • Feb 20
  • Health and Beauty
  • 1

My 96 year old mother fell outdoors at 1:30 in the evening. She was unable to get up. She pushed her necklace button, because she was outside she couldn’t her Life Alert’s response. They also phoned, also no response from her. They called the emergency number and then called me, her daughter. Everything worked as expected. When my husband and I got there about 10-15 minutes later the EMTs were... Read more

Testimonial

  • Feb 16
  • Health and Beauty
  • 1

My mom’s iron went very low that day she fell, we have told her several times to use her Life Alert button but she didn’t want to bother anyone (bless her heart) but the night she fell she got scared and said she kept hearing us kids tell her to push the button. The ambulance came alone with my brother and took her to the hospital. Life Alert saved my mom’s life and to that I’m thankful!! Mom is... Read more

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Testimonial

  • Feb 13
  • Health and Beauty
  • 1

My mother did not feel well and could not get out of bed. She pressed her button and help was there very quickly. We have used her Life Alert system several times and has always exceeded expectations. Once before it detected carbon monoxide and saved my mom as well as all of us. It instructed my mom to get out of the house. Fireman later told us that without the detector picking it up we would... Read more

  • Feb 05
  • Health and Beauty
  • Philadelphia, Pennsylvania
  • Customer Service
  • 22
  • REVIEW RATING 4/5

Life Alert calls are recorded for quality assurance. We listened to several phone calls between the complainant and our representatives, and we could not find where our dispatcher used an inappropriate or a dismissive tone. However, we extended our apologizes to the complainant if he felt he was not taken care of to his satisfaction. Our mission at Life Alert is to not only get help to our... Read more

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Testimonial

  • Feb 04
  • Health and Beauty
  • 1

Didn’t think I needed to call but I’m very glad I did. I was weaker than I thought and they kept me from being scared. I was shaking and passed out which scared my daughter. [Life Alert] took over and I was very relived, they were polite and talked to me all the way to the hospital. Thanks also to the fire department. I was in the hospital and nursing home [for one month]. All I can say is [Life... Read more

Testimonial

  • Jan 30
  • Health and Beauty
  • 69

At 10am I was very dizzy, after retiring for the night I became violently ill retching without pause. My heart pounded in my chest and I gasped for breath. I was too dizzy to walk to the phone 8 feet away. Helpless and truly distraught, I realized I had food poisoning and needed help. I looked at my wrist Life Alert button and pressed it. A voice in an adjacent room asked, “what is your... Read more

Testimonial

  • Jan 27
  • Health and Beauty
  • 32

I was awakened at 3:45 am by a light in my living room and knocks on the door, then the light went out. I asked who was there and got no response - then pushed my Life Alert button, got up, locked my bedroom door, also went into and locked my bathroom door. I was able to communicate with an operator who stayed on the line the entire time until the police arrived. They had gone to the wrong house,... Read more

Resolved

  • Jan 23
  • Health and Beauty
  • Life Alert System
  • 1
  • 1
  • 65
  • REVIEW RATING 5/5

Life Alert is happy that the customer realized that our company did nothing wrong, and as stated in her response, everything is resolved. We were able to investigate this complaint due to all of our calls being automatically documented and recorded. We found that not only is Life Alert not at fault but our emergency logs show that our equipment had been working perfectly for five months until the... Read more

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