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Testimonial

  • Mar 30
  • Health and Beauty
  • Emergency Care
  • 17

Special thanks to the emergency operator who handled my call so efficiently. He was great at his job. Because of extreme abdominal pain, I had to use my emergency button to summon Life Alert. The very efficient emergency operator inquired what the problem was, and then summoned the 911 emergency line for aid. Within a very few minutes, four firemen arrived, checked my vitals, and arranged for the... Read more

Testimonial

  • Mar 26
  • Health and Beauty
  • Fire Alarm System
  • 23

I am the daughter; I received a call at approx. 12:30 am that my dad’s Life Alert was sending a message. It turned out to be the carbon monoxide alert. My father had partially closed the flue on the fire place, causing the smoke to fill the main living area. Fire/rescue was dispatched, and open the house to air it out. My father was asleep when they arrived in the back bedroom with the door... Read more

Testimonial

  • Mar 18
  • Health and Beauty
  • Medical Alert System
  • 18

I was talking with my friend as I walked up my slightly inclined walk to the house; suddenly I lost my balance, fell backwards and hit the back of my head on the street. I have a shunt in the back of my so I had my friend go in to talk with [Life Alert] (I wear it around my neck). Paramedics came and took my vital signs, got me sitting up and checked if I wanted to be taken to the ER. I didn’t... Read more

  • May 20
  • Home Security
  • Flemington, New Jersey
  • Medical Alert System
  • 6
  • REVIEW RATING 4/5

I've been researching medical alert devices for an elderly family member over the last two weeks and I feel compelled to write about my experiences with Life Alert. It should be apparent to anyone doing their homework on these companies that Life Alert works very hard to bury any complaints. The first twenty entries are fabricated comparison websites. On THIS site it's obvious that they submit... Read more

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  • May 18
  • Health and Beauty
  • Philadelphia, Pennsylvania
  • Life Alert System
  • 2
  • REVIEW RATING 4/5

For about the 3rd time, I heard tonight, 'cellular service not available.' as in the former incidents, I spent at least 10 minutes trying to get this resolved...this included several phone calls requiring me to answer various questions as well as my having to unplug my unit, turn off the unit, plug the unit back in, press my emergency pendant again...and respond to that call plus speak to an... Read more

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Life Alert's reply to:

  • May 17
  • Health and Beauty
  • Westminster, Maryland
  • Life Alert Monitoring System
  • 18
  • REVIEW RATING 5/5

Being the industry leader in personal protraction, Life Alert offers an array of protection packages that can be tailored to one’s life style; we cannot give prices until we know what a customer needs. Life Alert doesn’t cold call customers; so when someone needs us, they call us. Our representatives treat each inquiry as a call for help. Grateful customers call our reps daily or send in... Read more

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Life Alert's reply to:

  • May 07
  • Health and Beauty
  • Hardyston Township, New Jersey
  • Life Alert Monitoring System
  • 28
  • REVIEW RATING 4/5

It is unfortunate that the complainant is frustrated with a false alarm. We would hope that this experience would give peace of mind knowing that action was taken swiftly in the event that this was a real emergency. The faster help arrives can mean the difference between losing one’s home and belongings. We have been in contact with the complainant and have accommodated her needs. She... Read more

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Life Alert's reply to:

  • Apr 09
  • Health and Beauty
  • Minneapolis, Minnesota
  • Commercials
  • 14
  • REVIEW RATING 4/5

Thank you for your feedback, your comments have been sent to the appropriate department. Read more

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Testimonial

  • Mar 30
  • Health and Beauty
  • Emergency Care
  • 17

Special thanks to the emergency operator who handled my call so efficiently. He was great at his job. Because of extreme abdominal pain, I had to use my emergency button to summon Life Alert. The very efficient emergency operator inquired what the problem was, and then summoned the 911 emergency line for aid. Within a very few minutes, four firemen arrived, checked my vitals, and arranged for the... Read more

Testimonial

  • Mar 26
  • Health and Beauty
  • Fire Alarm System
  • 23

I am the daughter; I received a call at approx. 12:30 am that my dad’s Life Alert was sending a message. It turned out to be the carbon monoxide alert. My father had partially closed the flue on the fire place, causing the smoke to fill the main living area. Fire/rescue was dispatched, and open the house to air it out. My father was asleep when they arrived in the back bedroom with the door... Read more

Life Alert's reply to:

  • Mar 23
  • Home Security
  • Austin, Texas
  • Fire Alarm System
  • 38
  • REVIEW RATING 4/5

After speaking with complainant it seems that his main issue is that our sales offices always have to get a "Manager's Approval" about what he charges only to finally agreement to his price. He feels that getting authorization is demeaning and unprofessional for him to hear. We’re sorry he feels this way; however, it’s important that the sales offices verify financial payments first since that... Read more

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Life Alert's reply to:

  • Mar 19
  • Health and Beauty
  • Douglassville, Pennsylvania
  • Life Alert System
  • 76
  • REVIEW RATING 5/5

We are somewhat confused by this complaint. When the complainant ordered our life saving service we were told that it was urgent and had to quickly be shipped to her mother, yet she did not provide her mother’s address. Once our top of the line equipment was in transit, the complainant wanted to cancel the order. We accommodated the cancelled request, retrieved our equipment, and her account... Read more

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Testimonial

  • Mar 18
  • Health and Beauty
  • Medical Alert System
  • 18

I was talking with my friend as I walked up my slightly inclined walk to the house; suddenly I lost my balance, fell backwards and hit the back of my head on the street. I have a shunt in the back of my so I had my friend go in to talk with [Life Alert] (I wear it around my neck). Paramedics came and took my vital signs, got me sitting up and checked if I wanted to be taken to the ER. I didn’t... Read more

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