Life Alert Complaints and Reviews

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Life Alert
Main address: 16027 Ventura blvd Ste 400 91436-2747 Encino CA
1-800-920-3410, ,
  • 84 issues resolved
  • 81 testimonials
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Testimonial

  • Jun 26
  • Health and Beauty
  • 14

Mother was getting ready to go to bed for the night and upon getting on her feet, she got a bad cramp in her ankle and she fell. She fell face first onto the floor and hit her head leaving a nasty bump on her forehead. Also because her skin is so thin- she had several places on both arms which were bleeding badly; resulting in the need to be transported to the hospital. Mother says she really... Read more

Testimonial

  • Jun 19
  • Health and Beauty
  • 6

My mother had Life Alert for the past 5-6 years. She had to use it 4 or 5 times. The response time was spectacular! She lived behind my home in her mobile home; however, I was not always at home. The peace of mind that her Life Alert provided my mom as well as myself was priceless! You will never know how much Life Alert meant to our entire family. Thank you, Life Alert! R.C. Tifton, GA Read more

Testimonial

  • Jun 17
  • Health and Beauty
  • 6

Thank you, Life Alert! On Saturday evening (May 3rd) I decided to have a cup of soup. My saltine box was on the top shelf in the kitchen. I got my little stool – reached for the saltines - lost my balance getting off the stool and landed across the kitchen floor and bandaged into the bottom of stove - causing a bad fracture to my right shoulder. I pushed the button - right away got Life Alert –... Read more

  • Jul 14
  • Health and Beauty
  • Bethpage, New York
  • Service Cancellation
  • 13

We have located the customer’s account, and there are no records indicating that the subscriber called to cancel the account. The only calls we received were from a month ago in reference to changing the billing date and we assisted the customer and gave her options. Therefore, we find it suspicious that this complainant would unjustly attack us. Although we do not presume to know what our... Read more

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  • Jun 26
  • Transportation and Delivery
  • Product Cancellation
  • 36

Life Alert takes its role in saving lives very seriously. Unfortunately in the past, family members had cancelled this life saving service while their elderly loved ones still needed it; and it led to people not getting help in a timely manner. In order to protect our customers, Life Alert has a cancellation clause which states if the patient needs to go into a health care facility or requires... Read more

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Testimonial

  • Jun 26
  • Health and Beauty
  • 14

Mother was getting ready to go to bed for the night and upon getting on her feet, she got a bad cramp in her ankle and she fell. She fell face first onto the floor and hit her head leaving a nasty bump on her forehead. Also because her skin is so thin- she had several places on both arms which were bleeding badly; resulting in the need to be transported to the hospital. Mother says she really... Read more

  • Jun 25
  • Health and Beauty
  • Life Alert System
  • 14

This complainant is not telling the truth, and the customer has been receiving the service. The customer ordered a premium protection package which included the emergency pendant and monitor, 911 Cell Phone, and two monitored smoke detectors. We sent a handyman to set everything up and test it. All the tests came back good. Then our emergency dispatch center performed another test and all came... Read more

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  • Jun 23
  • Health and Beauty
  • Phoenix, Arizona
  • Advertisment
  • 26

This is not a complaint but merely an opinion, and a questionable one at that. This person does not have any kind of viable damage nor did Life Alert damage her in any way. Although their opinion is not about the quality of Life Alert services or their experience of Life Alert services, we will gladly offer an explanation to our the commercial in reference. Whereas this person finds our... Read more

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Testimonial

  • Jun 19
  • Health and Beauty
  • 6

My mother had Life Alert for the past 5-6 years. She had to use it 4 or 5 times. The response time was spectacular! She lived behind my home in her mobile home; however, I was not always at home. The peace of mind that her Life Alert provided my mom as well as myself was priceless! You will never know how much Life Alert meant to our entire family. Thank you, Life Alert! R.C. Tifton, GA Read more

Testimonial

  • Jun 17
  • Health and Beauty
  • 6

Thank you, Life Alert! On Saturday evening (May 3rd) I decided to have a cup of soup. My saltine box was on the top shelf in the kitchen. I got my little stool – reached for the saltines - lost my balance getting off the stool and landed across the kitchen floor and bandaged into the bottom of stove - causing a bad fracture to my right shoulder. I pushed the button - right away got Life Alert –... Read more

  • Jun 16
  • Professional Services
  • Incorrect Package
  • 29

The Independent Representative handling this account went over every aspect of this sale directly with the complainant. He particularly remembers the complainant as she was very thorough in making him go over every scenario regarding the different protection packages Life Alert offers. In addition, as a fail-safe procedure, Life Alert has a three tiered confirmation process designed to protect... Read more

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Testimonial

  • Jun 10
  • Health and Beauty
  • 8

I left my 91 year old sister, on Tuesday April 22nd about 7p.m. - she seemed fine at that time. I was to see her again the next day about 2p.m. I went home for the remainder of the evening and was getting ready for bed- when Life Alert called and told my wife my sister had fallen and could not get up. I left immediately and hurriedly drove the 6 miles to her home. EMS was there and starting to... Read more

Testimonial

  • Jun 02
  • Health and Beauty
  • 10

At 1:15 am, on Tuesday, March 4th 2014 I was lying in my bed watching television. All of a sudden something hit me in my chest like the force of a bowling ball. The force was so strong it literally threw me from the head of my bed to the foot of my bed. It hit me a second time and I knew it was time for me to call Life Alert before calling my daughter. Life Alert responded quickly and timely. I... Read more

 
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