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Life Alert Complaints and Reviews

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Life Alert
Main address: 16027 Ventura blvd Ste 400 91436-2747 Encino CA
1-800-920-3410, ,
  • 87 issues resolved
  • 91 testimonials
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Testimonial

  • Aug 27
  • Health and Beauty
  • 8

I have Asthma and COPD. When I called Life Alert I couldn’t breathe. They talked to my son and told him the ambulance was on the way, and was very helpful in keeping my son calm by staying on the line with him until the medics got here and stabilized me. I would recommend Life Alert to all elderly people and disabled people to get it. Thanks so very much for taking care of me. S.A. Yakima, WA Read more

Testimonial

  • Aug 22
  • Health and Beauty
  • 48

July 9th, 2014, after walking back from picking up my morning newspaper, I stumbled and went face down on the slate leading to my front door. Two men who were power washing my house told me later that I had knocked myself out for a few minutes. When I realized what had happened, I tried sitting up and saw that my right hand was bleeding badly. I KNEW I needed help and pressed my Life Alert... Read more

Testimonial

  • Aug 15
  • Health and Beauty
  • 26

I was very dizzy and felt like my legs couldn’t hold me up when getting home in the garage. I held onto the car door handle and since the garage door was still open, I waited to catch someone walking by to help me into the house. A yard service personnel heard me and helped me into the house. Meanwhile I pushed the alert button and heard someone talking on the Life Alert machine. They couldn’t... Read more

Testimonial

  • Aug 27
  • Health and Beauty
  • 8

I have Asthma and COPD. When I called Life Alert I couldn’t breathe. They talked to my son and told him the ambulance was on the way, and was very helpful in keeping my son calm by staying on the line with him until the medics got here and stabilized me. I would recommend Life Alert to all elderly people and disabled people to get it. Thanks so very much for taking care of me. S.A. Yakima, WA Read more

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Testimonial

  • Aug 22
  • Health and Beauty
  • 48

July 9th, 2014, after walking back from picking up my morning newspaper, I stumbled and went face down on the slate leading to my front door. Two men who were power washing my house told me later that I had knocked myself out for a few minutes. When I realized what had happened, I tried sitting up and saw that my right hand was bleeding badly. I KNEW I needed help and pressed my Life Alert... Read more

     

  • Aug 21
  • Health and Beauty
  • Walnut Creek, California
  • Commercial
  • 33

Although this is not a bona fide complaint considering you were not harmed or damaged in any way with our services or products, still we’re sorry you feel this way. But what you see as disturbing is a realistic representation in which many elderly have told us how they felt, identified with, and have experienced. In our business, we consistently hear horror stories of how families... Read more

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  • Aug 18
  • Health and Beauty
  • Landline Service
  • 30

This customer has had Life Alert for 2 ½ years with no service problems. Three weeks ago, the landline, which is serviced by AT&T, suddenly stopped working. Telephone providers generally make updates to their services without notifying Life Alert or the customer. These updates can interfere with our life saving service, and it was AT&T’s responsibility to provide and install a splitter for the... Read more

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Testimonial

  • Aug 15
  • Health and Beauty
  • 26

I was very dizzy and felt like my legs couldn’t hold me up when getting home in the garage. I held onto the car door handle and since the garage door was still open, I waited to catch someone walking by to help me into the house. A yard service personnel heard me and helped me into the house. Meanwhile I pushed the alert button and heard someone talking on the Life Alert machine. They couldn’t... Read more

Testimonial

  • Aug 11
  • Health and Beauty
  • 8

I was in the bathroom, which is very tiny. I had lost my balance and fell twisting around and hit my left rib against the tub. I could not get up. I managed to get to the living room and pushed the Life Alert button. I could not tell if anything was broken but it hurt to breathe. The young lady that answered suggested she would call for help, I was confused and she suggested just let the... Read more

Testimonial

  • Aug 06
  • Health and Beauty
  • 10

6-11-14, I went to put mail in the box at 8:35 am. I then went out to the road to get my trash cart and recycle bin. I raised the lid on the cart to the bin inside, a puff of wind came by against the lid and I tried to hold it and it started rolling. I had to let go and lost my balance. I fell on the ground on my left side. I turned on my back and made sure my legs weren’t broken, and then I got... Read more

     

  • Jul 30
  • Health and Beauty
  • Disturbing Commercial
  • 2
  • 2
  • 26

Life Alert, as with any corporation, has no control over the volume of commercials. Television stations increase the volume so that people who get up from their chair/couch during the commercial, can still hear it. This is not a new concept and all commercials have the volume louder than the regular programing. Regarding the content of our commercial… In our business, we consistently hear... Read more

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Testimonial

  • Jul 30
  • Health and Beauty
  • Great Service
  • 25

Our mother most likely would have laid in the snow outside her house unable to get up for an undetermined amount of time had it not been for Life Alert. She had locked her keys inside the house and was trying to get the spare set. The Life Alert system was amazing in how efficiently they communicated with me at work and then sent help to my mother. At 86, and in questionable health, I don’t know... Read more

Testimonial

  • Jul 25
  • Health and Beauty
  • Life Alert System
  • 14

“Life Alert saved my life!” Truly! I got up from bed to go to the bathroom even though I did not feel good. I collapsed and when I awoke I was lying outside the bathroom and I couldn’t move (I had broken my neck). So I reached for my Life Alert button and when I did I noticed blood on my hand I had split open my head on the ceramic tile. When the medics came they wrapped my head immediately- I... Read more

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