Life Alert Complaints and Reviews

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Life Alert
Main address: 16027 Ventura blvd Ste 400 91436-2747 Encino CA
1-800-920-3410, ,
  • 84 issues resolved
  • 86 testimonials
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Testimonial

  • 2 days ago
  • Health and Beauty
  • 1

Our mother most likely would have laid in the snow outside her house unable to get up for an undetermined amount of time had it not been for Life Alert. She had locked her keys inside the house and was trying to get the spare set. The Life Alert system was amazing in how efficiently they communicated with me at work and then sent help to my mother. At 86, and in questionable health, I don’t know... Read more

Testimonial

  • Jul 25
  • Health and Beauty
  • 2

“Life Alert saved my life!” Truly! I got up from bed to go to the bathroom even though I did not feel good. I collapsed and when I awoke I was lying outside the bathroom and I couldn’t move (I had broken my neck). So I reached for my Life Alert button and when I did I noticed blood on my hand I had split open my head on the ceramic tile. When the medics came they wrapped my head immediately- I... Read more

Testimonial

  • Jul 15
  • Health and Beauty
  • 1

On the morning of June 5, 2014, I awoke to chest pains. I wasn’t sure if I had gas or if something more serious was happening, but the pains continued, so I pressed the button on my pendant. Life Alert saw to it that paramedics were here almost immediately. I walked to the door and let them in, still not sure if what was happening was really serious. The paramedics examined me and loaded me into... Read more

Testimonial

  • 2 days ago
  • Health and Beauty
  • 1

Our mother most likely would have laid in the snow outside her house unable to get up for an undetermined amount of time had it not been for Life Alert. She had locked her keys inside the house and was trying to get the spare set. The Life Alert system was amazing in how efficiently they communicated with me at work and then sent help to my mother. At 86, and in questionable health, I don’t know... Read more

Testimonial

  • Jul 25
  • Health and Beauty
  • 2

“Life Alert saved my life!” Truly! I got up from bed to go to the bathroom even though I did not feel good. I collapsed and when I awoke I was lying outside the bathroom and I couldn’t move (I had broken my neck). So I reached for my Life Alert button and when I did I noticed blood on my hand I had split open my head on the ceramic tile. When the medics came they wrapped my head immediately- I... Read more

Testimonial

  • Jul 15
  • Health and Beauty
  • 1

On the morning of June 5, 2014, I awoke to chest pains. I wasn’t sure if I had gas or if something more serious was happening, but the pains continued, so I pressed the button on my pendant. Life Alert saw to it that paramedics were here almost immediately. I walked to the door and let them in, still not sure if what was happening was really serious. The paramedics examined me and loaded me into... Read more

  • Jul 14
  • Health and Beauty
  • Bethpage, New York
  • Service Cancellation
  • 20

We have located the customer’s account, and there are no records indicating that the subscriber called to cancel the account. The only calls we received were from a month ago in reference to changing the billing date and we assisted the customer and gave her options. Therefore, we find it suspicious that this complainant would unjustly attack us. Although we do not presume to know what our... Read more

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Testimonial

  • Jul 09
  • Health and Beauty
  • 1

Forgot to lock brake on wheelchair - fell- not hurt but unable to get up. Call to Life Alert answered quickly, man asked some questions and stayed on line with me until paramedics arrived and they checked me out and told him I was ok. He had previously called my son - so I told him I was fine. Paramedics got me up. A few minutes later Life Alert called back to be sure I was ok. I signed up with... Read more

Testimonial

  • Jul 03
  • Health and Beauty
  • 2

It was a beautiful day- the kind that fills me with energy and makes me want to do a million things all at once. I drove to the nursery and bought a lot of flowers. I was so busy and happy carrying the flowers from tailgate to the planting area – when all of a sudden I tripped and fell – head first on the cement driveway - (I was walking fast- so I fell fast- bad idea) no time to catch myself. I... Read more

  • Jun 26
  • Transportation and Delivery
  • Product Cancellation
  • 41

Life Alert takes its role in saving lives very seriously. Unfortunately in the past, family members had cancelled this life saving service while their elderly loved ones still needed it; and it led to people not getting help in a timely manner. In order to protect our customers, Life Alert has a cancellation clause which states if the patient needs to go into a health care facility or requires... Read more

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Testimonial

  • Jun 26
  • Health and Beauty
  • 18

Mother was getting ready to go to bed for the night and upon getting on her feet, she got a bad cramp in her ankle and she fell. She fell face first onto the floor and hit her head leaving a nasty bump on her forehead. Also because her skin is so thin- she had several places on both arms which were bleeding badly; resulting in the need to be transported to the hospital. Mother says she really... Read more

  • Jun 25
  • Health and Beauty
  • Life Alert System
  • 16

This complainant is not telling the truth, and the customer has been receiving the service. The customer ordered a premium protection package which included the emergency pendant and monitor, 911 Cell Phone, and two monitored smoke detectors. We sent a handyman to set everything up and test it. All the tests came back good. Then our emergency dispatch center performed another test and all came... Read more

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  • Jun 23
  • Health and Beauty
  • Phoenix, Arizona
  • Advertisment
  • 32

This is not a complaint but merely an opinion, and a questionable one at that. This person does not have any kind of viable damage nor did Life Alert damage her in any way. Although their opinion is not about the quality of Life Alert services or their experience of Life Alert services, we will gladly offer an explanation to our the commercial in reference. Whereas this person finds our... Read more

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