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Testimonial

  • Mar 30
  • Health and Beauty
  • 2

Special thanks to the emergency operator who handled my call so efficiently. He was great at his job. Because of extreme abdominal pain, I had to use my emergency button to summon Life Alert. The very efficient emergency operator inquired what the problem was, and then summoned the 911 emergency line for aid. Within a very few minutes, four firemen arrived, checked my vitals, and arranged for the... Read more

Testimonial

  • Mar 26
  • Health and Beauty
  • 6

I am the daughter; I received a call at approx. 12:30 am that my dad’s Life Alert was sending a message. It turned out to be the carbon monoxide alert. My father had partially closed the flue on the fire place, causing the smoke to fill the main living area. Fire/rescue was dispatched, and open the house to air it out. My father was asleep when they arrived in the back bedroom with the door... Read more

Testimonial

  • Mar 18
  • Health and Beauty
  • 6

I was talking with my friend as I walked up my slightly inclined walk to the house; suddenly I lost my balance, fell backwards and hit the back of my head on the street. I have a shunt in the back of my so I had my friend go in to talk with [Life Alert] (I wear it around my neck). Paramedics came and took my vital signs, got me sitting up and checked if I wanted to be taken to the ER. I didn’t... Read more

Life Alert's reply to:

  • Apr 09
  • Health and Beauty
  • Minneapolis, Minnesota
  • Commercials
  • 3
  • REVIEW RATING 4/5

Thank you for your feedback, your comments have been sent to the appropriate department. Read more

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Testimonial

  • Mar 30
  • Health and Beauty
  • 2

Special thanks to the emergency operator who handled my call so efficiently. He was great at his job. Because of extreme abdominal pain, I had to use my emergency button to summon Life Alert. The very efficient emergency operator inquired what the problem was, and then summoned the 911 emergency line for aid. Within a very few minutes, four firemen arrived, checked my vitals, and arranged for the... Read more

Testimonial

  • Mar 26
  • Health and Beauty
  • 6

I am the daughter; I received a call at approx. 12:30 am that my dad’s Life Alert was sending a message. It turned out to be the carbon monoxide alert. My father had partially closed the flue on the fire place, causing the smoke to fill the main living area. Fire/rescue was dispatched, and open the house to air it out. My father was asleep when they arrived in the back bedroom with the door... Read more

Life Alert's reply to:

  • Mar 23
  • Home Security
  • Austin, Texas
  • Fire Alarm System
  • 20
  • REVIEW RATING 4/5

After speaking with complainant it seems that his main issue is that our sales offices always have to get a "Manager's Approval" about what he charges only to finally agreement to his price. He feels that getting authorization is demeaning and unprofessional for him to hear. We’re sorry he feels this way; however, it’s important that the sales offices verify financial payments first since that... Read more

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Life Alert's reply to:

  • Mar 19
  • Health and Beauty
  • Douglassville, Pennsylvania
  • Life Alert System
  • 34
  • REVIEW RATING 5/5

We are somewhat confused by this complaint. When the complainant ordered our life saving service we were told that it was urgent and had to quickly be shipped to her mother, yet she did not provide her mother’s address. Once our top of the line equipment was in transit, the complainant wanted to cancel the order. We accommodated the cancelled request, retrieved our equipment, and her account... Read more

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Testimonial

  • Mar 18
  • Health and Beauty
  • 6

I was talking with my friend as I walked up my slightly inclined walk to the house; suddenly I lost my balance, fell backwards and hit the back of my head on the street. I have a shunt in the back of my so I had my friend go in to talk with [Life Alert] (I wear it around my neck). Paramedics came and took my vital signs, got me sitting up and checked if I wanted to be taken to the ER. I didn’t... Read more

Testimonial

  • Mar 12
  • Health and Beauty
  • 1

On Saturday Feb 7, 2015, I was returning my electric roaster to my back shed of my house. I stepped down 1 step and fell hitting my head on the roaster, I was dazed. When I tried to push myself up my right arm hurt so much I knew I couldn’t get up by myself. I also knew that it would be 3 hours before my husband would be there to find me. I knew I had to push my Life Alert pendant; the operator... Read more

Testimonial

  • Mar 04
  • Health and Beauty
  • 3

My husband was sick with a UTI and very weak. He collapsed and between the two of us he went down easy but I was unable to get him up. I signaled Life Alert. The medics were here quickly and most helpful. The Life Alert staff was very good passing the word to our children on our call list. They informed them of exactly what happened and that my husband had elected not to go to the hospital and it... Read more

Life Alert's reply to:

  • Mar 03
  • Home Security
  • Eureka, California
  • Medical Alert System
  • 59
  • REVIEW RATING 4/5

Although we can appreciate the complainant’s frustration, unfortunately it is misdirected at Life Alert. The complainant’s mother signed an agreement that explained that Life Alert will cancel the agreement if the user (in this case complainant’s mother) “enters into a skilled nursing facility or has 24 hour in-home professional care…” The complainant’s mother moved into an assisted living... Read more

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Testimonial

  • Feb 27
  • Health and Beauty
  • 103

We are both 84 years old. Two o’clock in the morning my husband called me, I was in the other room for my husband had a cold and I didn’t want to be subjected to it. At first I did not hear him but when he called again, I found he had fallen out of the bed and landed on both knees of which he has had replacements. I could not possibly get to him for I had just had reconstruction on a broken wrist... Read more

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