Lane Furniture Complaints and reviews

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  • 177 complaints
  • $112,729 claimed losses
  • $637 average
  • 12202 since Jan 10, 2008

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Lane Furniture
Main address: PO Box 1627 Hwy 145 South 38802 Tupelo MS
, , http://www.lanefurniture.com/Contact-Us.aspx
Lane Furniture reviews, Lane Furniture complaints, read Lane Furniture reviews, find Lane Furniture reviews, Lane Furniture scam reports
  • 177 complaints
  • $112,729 claimed losses
  • $637 average
Had an experience with Lane Furniture?
Submit review ›
177 reviews found
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  • Feb 25
  • Camden, New Jersey
  • Home Theater Seating
  • 12

On September 5, 2012, we ordered a set of 4 Lane 222 End Zone Home Theater seats from HT Market. Our PO was 197724. The order was delivered in November. Within a few weeks, we noticed that the foam had collapsed on one of the chairs. We reported this to Lane and were told that, for the first year, the dealer we purchased our furniture from was responsible for the warranty. We immediately... Read more

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  • Feb 17
  • Willoughby, Ohio
  • Rocker Recliner
  • 7

My Lane Sebring rocker recliner was delivered in Jan, 2009. In Jan, 2014 the wooden cross piece that the front of the seat springs attach to broke away from the frame and the seat dropped down about 2 inches. Exam of the cross piece showed that the glue joint at one end failed. (The wooden side frames would have to eventually spread about 1 ½ inches to allow the cross piece to disengage from... Read more

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  • Jan 18
  • Becker, Minnesota
  • Loveseat Recliner
  • 16

Purchased a Lane loveseat (double reclining) along with a Lane sofa (double reclining) from Becker Furniture World, Becker MN back in 2008. No kid household. Had problem a week after it was delivered by the reclining mechanism dropping black dirty residue over the top of carpet under loveseat, ruining carpet as stain is permanent. Store sent out their repair guy and he fixed the mechanism,... Read more

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  • Jan 16
  • Olive Branch, Mississippi
  • Fabric Stanton Collection
  • 17

Purchased the fabric Stanton collection in 2012. Within the first year we had the inner cushion and then the whole cushion replaced on our chair and a half. There aren't enough springs in the cushion, they seperate and the cushion looks horrible. The piping broke and started coming through the fabric....the new cushion is now less than a year old and looks just as bad....the seam on the couch... Read more

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  • Jan 07
  • New Orleans, Louisiana
  • Loveseat Recliner
  • 17

Ordered Lane Summerlin Sofa and Loveseat with power reclining, after many months of research and sitting in many sofas. After over 3 months of waiting we received the furniture and can't sit in either piece. The back of the sofa/loveseat is slanted back so much that you can't sit comfortably you actually look at the ceiling. We have had many people come to our house and just had them sit on... Read more

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  • Dec 24, 2013
  • Buford, Georgia
  • Recliner
  • 34

Upon my 6 year old recliner breaking some of the mechanism underneath I googled them and then called customer service. With a few model & serial numbers they were able to determine which recliner I had. They then told me it was lifetime warrantied and they would send me a whole new undercarriage if I thought I could change it out. They sent me new mechanisms for both sides and indeed I... Read more

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  • Dec 17, 2013
  • St. George, Utah
  • Furniture Recliner
  • 17

On Sept 2' 2013' I purchased a Lane recliner for Designer Furniture Gallery in St. George, Iowa. I picked out a fabric for the recliner and was told 4 to 6 weeks delivery. It has now been 3 and one half months and am still waiting for the chair. I have been repeatedly told it was ordered but have not gotten any chair. One of the excuses was they had to order the fabric. I could have weaved... Read more

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  • Dec 06, 2013
  • Manassas, Virginia
  • Furniture Warranty
  • 1
  • 44

In 2007 I purchased a $900 Lane Comfort King "Big Man's" recliner, built for (and even advertised by) a football player sized man. Supposedly the frame is heavier gauge and all the other parts are beefed up - but truth be known, it's just a wider and slightly taller piece of junk. Since I purchased this recliner: 1) it has had the mechanism replaced three times, about once every 2-3 years 2)... Read more

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  • Oct 01, 2013
  • Wright, Florida
  • Sectional Couch
  • 45

The repair man has came twice so far and replaced the cable twice and he told me that the arm was loose and that was why the cable was breaking he then ordered some parts and said that he was going to have the sofa picked up and took to his shop and fix it there properly they kept it for 2 weeks and brought it back it has been here 1 week as of Monday 9/30/13. I moved it to a different part of... Read more

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  • Sep 21, 2013
  • Chicago, Illinois
  • Leather Recliner
  • 3
  • 69

This chair was allegedly warrantied for five years against defective parts or manufacture. A single bolt which supported the right side of the mechanism sheared after one year and Lane refused to honor the warranty. They said that it applied to another model in spite of including this warranty with the shipment. In a local hardware department I found a compatible bolt for 16 cents. However, it... Read more

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