KMart Complaints and reviews

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  • 380 complaints
  • $24,009 claimed losses
  • $63 average
  • 53220 since Apr 10, 2007

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KMart
Main address: 3333 Beverly Road 60179 Hoffman Estates IL
1-866-KMART-4U (1-866-562-7848), , help@customerservice.kmart.com
KMart reviews, KMart complaints, read KMart reviews, find KMart reviews, KMart scam reports
  • 380 complaints
  • $24,009 claimed losses
  • $63 average
Had an experience with KMart?
Submit review ›
380 reviews found
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  • 1 day ago
  • Chicago, Illinois
  • Wrong Color Sofa
  • 6

I placed another order with them online because i obviously didnt learn my lesson the first time. They delievered the wrong color sofa and i am still waiting for them to pick it up! Its been 4 days the thing is huge and in the living room taking up space. I called and both times they offered no real help and said i would have to place the order over because they wont exchange and give me what i... Read more

Was this review helpful? 0 0

  • Feb 22
  • Reynoldsburg, Oh
  • Bad Customer Service
  • 3
  • 24

I attempted to purchase a tv using Kmart.com's online layaway services three times (11/29/13, 1/11/14 & 2/1/14). All three transactions resulted in Kmart cancelling the transactions for made up reasons that none of their reps could explain. After faithfully making payments, abiding by the contract details & expecting to receive my tvs (for two tvs), I received two e-mails that said the... Read more

Was this review helpful? 0 0

  • Feb 19
  • Sacramento, California
  • Refund Policy
  • 8
  • 70

Today I went into the KMart in Placerville, CA to return some jeans that I bought. I did not have my receipt, but the jeans still had the store tags on them and the price. KMart would not refund my money and would only give me one cent for the jeans. The woman told me that their system could only refund one cent and she couldn't change anything. I've been shopping at this store for over 30... Read more

Was this review helpful? 1 3

  • Feb 05
  • Lake City, Iowa
  • Led Christmas Tree
  • 33

I purchased a LED Christmas tree and some ornaments in December. They charged my credit card, it came. The tree doesn't light at the bottom. At the end of January, I check my bank account, and surprise! Kmart charged me $10.56! I called Customer Service who knows how many times, and they keep telling me that they charged the wrong price. THEY charged the wrong price! Who ever does that? I know... Read more

Was this review helpful? 2 0

  • Feb 03
  • Cleveland, Ohio
  • Horrible Customer Service
  • 5
  • 51

This is got to be the only place that hires incoherent and idiots as "managers" and "store managers" they lie to you and they are filthy. Specially the one in Lorain/Amherst Ohio. I will never go back here ever again, no matter the circumstances. They don't even know whats going on in their company & i waited over an hour for something and they denied me it. I cannot believe Kmart hires these... Read more

Was this review helpful? 0 2

  • Jan 30
  • Fort Worth, Texas
  • Employee
  • 5
  • 61

YEAH I WAS RIPPED OFF BY XAVIER GALVAN AT KMART IN FT WORTH TEXAS HE WAS WORKING THERE AND STEALING BY SHIPPING THE BOXES OF TOYS TO HIS HOUSE BY PLACING A UPS SHIPPING LABEL ON THE BOX DIRECTLY OFF THE TRUCK AND ADRESSING IT TO HIS HOME ADRESS. HE WAS ALSO SCREWING THE GIRL WHO WORKED IN LAYAWAY WHILE HIS FIANCE WASNT THERE. POOR GIRL. I HEARD THE COPS ARE LOOKING FOR HIS RELATIVE FOR STEALING... Read more

Was this review helpful? 0 1

  • Jan 27
  • Annandale, Virginia
  • Rude Cashier
  • 3
  • 59

I got into the line with 2 small items in my hand and the cashier in the next checkout very rudely told me that both of first two lanes are closed. So, I went to the third register. Same cashier said to the associate working at that checkout, "you are closing the register too, right". That cashier was indirectly telling me to get out of the line and neither of the other cashiers responded by... Read more

Was this review helpful? 0 1

  • Jan 07
  • Livonia, Michigan
  • Bad Customer Service
  • 2
  • 55

I placed an order online for one item on November 20th. A week later I received an email that my order was cancelled due to a processing error on their part. I was still charged for this item. I have spoken with customer service 5 times and have sent numerous emails. Every time, I am told that my issue will be resolved in 3-5 business days. Still no refund a month and a half later! I've given up... Read more

Was this review helpful? 0 0

  • Jan 04
  • Capitol Heights, Maryland
  • Checkout Lines
  • 14
  • 108

The kmart located in Clinton, Maryland never has enough checkout lines available. Went to the store Friday , January 3, 2014 and waited 30 minutes in one line. Only one line open and the store had several workers walking around doing nothing. They told us that another cashier was on her way in to work. I asked to speak to the manager and was told that she was in the back unloading a truck. ... Read more

Was this review helpful? 0 0

  • Jan 03
  • Chico, California
  • Bad Customer Service
  • 3
  • 55

bought an rca t/v on lease and terms were not fully explained to us, after findind the terms we took the set back to the chicho store #3086, the store manage Kevin Duffy was rude and of absolutely no help in returning this set, it took over 3 hours to to return in which time Kevin Duffy was no where around to help, it shouldnt have taken over 10 minutes, thats all walmart needs to have this... Read more

Was this review helpful? 0 1
 
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