Kitchen Magic Complaints and reviews

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Industry: Home Construction and Repair
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  • 14 complaints
  • $15,000 claimed losses
  • $1,071 average
  • 5429 since Oct 27, 2008

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Kitchen Magic
Main address: 4243 Lonat Drive 18064 Nazareth PA
1-800-237-0799, ,
Kitchen Magic reviews, Kitchen Magic complaints, read Kitchen Magic reviews, find Kitchen Magic reviews, Kitchen Magic scam reports
  • 14 complaints
  • $15,000 claimed losses
  • $1,071 average
Had an experience with Kitchen Magic?
Submit review ›
14 reviews found
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  • Apr 09
  • Cabinet Refacing
  • 3

Kitchen fitted fine but .... the job could not be completed as the fitters did not have all the fittings. So we paid in full - big mistake! We were lead to believe that the remedial work would not be an issue. 3 appointments were made for fitters to come out - they turned up once with a damaged part and twice did not turn up at all. No apology, never a call back from anyone in authority,... Read more

Was this review helpful? 0 0

  • Feb 09
  • Congers, New York
  • Kitchen Cabinets
  • 58

As others describe, K. M. rep required H & W present. After presentation, he filled out contract, pointed to a 14-day clause and lied by assuring us we had 14 days to cancel the contract. He handed me a pen and pointed to where I was to sign. When I tried reading the clause myself, he interrupted, restated I had 14 days to cancel, and again pointed to the signature line. After 2 more... Read more

Was this review helpful? 2 0

  • Sep 28, 2013
  • Kitchen Cabinets Resurface
  • 1
  • 166

My husband reached out to Kitchen Magic and made an appointment with this company during his work hours. When the representative arrived, he quickly asked for my husband and when I told him that I was going to be making the decisions, he quickly dismissed me and told me he will come back when my husband was at home. When he returned the next day, my husband explained we wanted to resurface our... Read more

Was this review helpful? 4 6

  • Feb 22, 2013
  • 2
  • 316

Kitchen magic advised that they will not come to the estimate at my home because my husband had to be home. They then doubled back and said the homeowner had to be home when I advised that I am the homeowner and he is not. They insisted he be home and we ended with no appt. for me this is complete discrimination. The manager then tried to tell me they want the people who make the decisions home.... Read more

Was this review helpful? 6 5

  • Dec 23, 2012
  • Philadelphia, Pennsylvania
  • Refacing
  • 1
  • 568

I am a Master Cabinetmaker for over 40 years. I have seen their work first hand on several occasions. The work is poor, the materials are junk, and the homeowner doesn't know any better until it is too late. I have had to fix their mistakes, and correct things that were not done correctly in the first place. These people are nowhere close to being experts in cabinet work. Their "refacing" is done... Read more

Was this review helpful? 11 46

  • Dec 20, 2012
  • Shelton, Connecticut
  • 1
  • 413

Recently wished to engage Kitchen Magic as they had previously done nice counter work for us. We kept getting re-directed to someone's voice mail, who promised to return call w/in 3 days. In the interim we found a better alternative for our project. If there is a three-day call back wait, I am not sure I would be comfortable engaging this company. I am wondering what would happen if there... Read more

Was this review helpful? 7 2

  • Oct 06, 2012
  • Paramus, New Jersey
  • Kitchen Remodeling
  • 2
  • 656

Kitchen Magic re-faced my kitchen cabinets and applied a laminate over the counter-tops 10 years ago. Immediately the laminate began lifting, Magic was called, they came and told me that the glue was defective. They replaced the lifting laminate, and per contract no charge parts/labor. Good. I have had the identical problem...lifting laminates section by section. Here's the hitch: now I pay... Read more

Was this review helpful? 14 6

  • Aug 30, 2012
  • Newark, New Jersey
  • Refacing Cabinets
  • 620

My parents are using them... 1st they do not disclose that they contract the work out! My parents had no idea that someone else was coming, not someone from kitchen the end the first guy was nice, but he was ALONE! This was not a job for one man, but it is up to the contractor to add people because it is taken from their pay so to speak. In the end, work stopped for a day, which is... Read more

Was this review helpful? 5 30

  • Jul 12, 2012
  • Orlando, Florida
  • Cabinet Refacing
  • 4
  • 640

I had kitchen magic come in and they tried ripping me off.. they had a salesman come in and he quoted me 13,999 .. not a big kutchen by the way..right off the bat i said "that is a highprice ". He comes back and says how about 11,000.. so he dropped his price $3000.. in a matter of seconds.. can't i get brand new cabinet s installed for 1/2 that.. he says no way.. i got Refacing installed for... Read more

Was this review helpful? 12 19

  • Jun 03, 2012
  • London, England
  • Replacement Door And Worktop
  • 2
  • 407

At the end of August 2011 I answered a advert for replacement kitchen door worktop and sink. The next day a salesman called and showed us a door sample. As the sample door looked of good quality we decided to go ahead. In about 2 weeks they came to install the kitchen. The salesman said it would take about 2 men 2 days to do it. One man came. The doors he installed was of a very poor quality and... Read more

Was this review helpful? 13 13
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