Just Answer Complaints and reviews

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  • 53 complaints
  • $8,458 claimed losses
  • $160 average
  • 4581 since Feb 10, 2010

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Just Answer
Main address: P.O. Box 29045 94129 San Francisco CA
US/Canada (1-888-862-9212), Australia (1800-679-634), New Zealand (0800-452-621), UK (0808-189-0970), (415) 480-2121, http://ww2.justanswer.com/customer-support
Just Answer reviews, Just Answer complaints, read Just Answer reviews, find Just Answer reviews, Just Answer scam reports
  • 53 complaints
  • $8,458 claimed losses
  • $160 average
Had an experience with Just Answer?
Submit review ›
53 reviews found
Show first:

  • Apr 03
  • New York City, New York
  • Satisfaction Guarantee
  • 1
  • 7

this company is *** and their 100% satisfaction guarantee is ***. they charged me even though i was 100% UNSATISFIED. Now i'm finding it impossible to contact them about it WITHOUT GIVING THEM MY CC AGAIN!!!! shut them down! for some reason i have to write more words to finish this so llalalalalalalalala ala ala la la l l l ll l l l l l lkjcx x x x x xx xx x x x x x x x x x x x x x xx x... Read more

Was this review helpful? 0 0

  • Jan 08
  • Refund Problems
  • 7

We asked for help in November 2011 on one issue regarding a visa for a colleague, the answer was what we already knew but paid anyway They then took payments for a further 2 years from my card without my knowledge (goes to our accounts department and nobody aked me what it was until just before Christmas 2013 what this was for) I called the credit card company they put me through to Just Answer... Read more

Was this review helpful? 1 0

  • Aug 13, 2013
  • Advice
  • 1
  • 26

DO NOT use this site it's a *** PLUS they will steal from you once they have your card/bank details. I watched as their mod changed her name – logged off as mod, logged on as ‘expert’ – she forgot to alter her status from ‘mod’ to ‘expert’ silly cow, plus the timing was pretty obvious anyway. Plus the ‘expert’ made the same spelling mistakes she did. Plus I was asking a question about my car... Read more

Was this review helpful? 1 0

  • Aug 05, 2013
  • Chicago, Illinois
  • Charging
  • 1
  • 24

On July 29,2013 I asked a question about wrongful termination. I was charged $34.00 for this service. The "answer" I got was a joke. Today August 5, 2013 my account was hit for another $34.00. There is no way to contact these people to find out how to stop this charge from going on for the rest of my life. Everyone should exercise great caution when dealing with this outfit. They are not honest... Read more

Was this review helpful? 1 0

  • Jul 29, 2013
  • Melbourne, Victoria
  • Auto Diagnostic
  • 1
  • 18

On 28th June 2013 I asked an auto diagnostic question regarding my SAAB 93 For an in depth reply I was asked to supply my credit card details. My July statement indicates that you charged TWO fees of totaling $66 ( Your No. 1800679634)one of $33 for "Mechanics" on the 28th June and one of $33 for "Membership" on 5th July 2013. As I have received no response from your system I am wondering what... Read more

Was this review helpful? 0 0

  • Jul 29, 2013
  • Dublin, Dublin
  • Visa
  • 1
  • 20

i HAD A QUERY HOW TO GET RID OF A RED LEG AFTER CELLULITIS. WHEN I SUBMITTED MY E MAIL ADDRESS, I WAS TOLD IT WAS IN RESPECT OF ANOTHER CUSTOMER. IT IS ONLY E-MAIL I HAVE. THIS IS A SERIOUS SITUATION. I SHOULD NEVER HAVE LOOKED TO GET AN ANSWER ON THE NET. I NEVER AGAIN WILL TRUST JUST ANSWER. I HOPE THIS E-MAIL IS GOING TO JUST ANSWER AND I CAN GET AN ANSWER TO MY PROBLEM. IT IS INDEED SAD... Read more

Was this review helpful? 0 0

  • May 18, 2013
  • Just A Bill I Paid
  • 2
  • 22

My question was: I have a Pioneer PDP R06FE 42" Plasma HD TV. When I first bought it in 2008, it worked beautifully on HD (via an HDMI cable) then in 2010, I got a message saying that it "does not support HDMI" and I had to reconnect via a SCART lead and therefore am unable to receive HD. We have tried changing the frame rate between 720 and 1080 on both Sky and Pioneer control panel but we... Read more

Was this review helpful? 0 0

  • Apr 29, 2013
  • 5
  • 46

There are three imposters on the site claiming to be lawyers. Eli , fivestarlaw, and info law. You can find their pictures as stock photos and so these three people are clearly not lawyers but fraudsters. http://www.fotosearch.com/photos-images/generous.html#comp.asp?recid=5204853&xtra=... Read more

Was this review helpful? 3 0

  • Apr 14, 2013
  • Rv Maintenance
  • 3
  • 68
Just Answer - Fake experts using fake pictures like Nigerians!

Simply do a Google search for "JustAnswer is a scam" and you will find thousands of examples of people who have been victimized by this sort of scam and posted about it online,all telling similar stories. To determine if JustAnswer.com Pearl.com is a scam,conduct a "reverse image search" (tineye)on the pictures JustAnswer.com aka Pearl.com sends you as representing whom you are corresponding.... Read more

Was this review helpful? 4 5

  • Apr 10, 2013
  • Rv Maintenance
  • 1
  • 44

I submitted a maintenance question about my RV and paid $18. According to JustAnswer, they answer questions quickly and showed that there were 4 RV mechanics online at that time to answer. Here it is just shy of 24 hours later, the web site still shows there are 4 RV mechanics online to answer questions but evidently "quickly" is not part of their vocabulary. My questions were simple and should... Read more

Was this review helpful? 2 1
 
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