JJsHouse Phone Numbers and Emails

Customer Service:

  • +8 528 199 0571
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JJsHouse Emails:

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How to Contact JJsHouse Customer Service?

How to Contact JJsHouse Customer Service?

Where Is the JJshouse Located?

JJsHouse boasts of customers all across the world. While many customers place their orders online, some customers can visit the company's UK address, browse through the dress in person, and place an order. The JJsHouse location is Readmob Limited, 69 Aberdeen Avenue Cambridge, Cambridgeshire CB2 8DL, United Kingdom. Customers can visit the store during store hours to get the seamless experience the company and store representatives offer.

What Is the JJshouse Phone Number?

The leading global online retailer needs a JJsHouse phone number for customers to dial. However, to assist customers with their inquiries about their wedding, prom, party, or other special occasion dresses, the company has published a customer care email address that customers can contact and make inquiries about. The JJsHouse customer service email address is service@jjshouse.com. In addition, JJsHouse ensures prompt delivery to reduce the hassle for customers trying to reach out to the customer care team. There is also another email address that is specific to copyright infringement inquiries, which is ip@jjshouse.com. Moreover, the experienced customer service professionals are ready round-the-clock to assist customers via live chat or a fast response ticket system.

What Are the JJshouse Customer Service Hours Of Operation?

For any dress, design, or material concerns or doubts, customers can contact the JJsHouse customer service team at any hour of the day. In addition to browsing the information provided on the company's official website, the JJsHouse service team is available 24 hours, seven days a week, to clear any doubts customers might have. For swift response, it's best to initiate a live chat with customer service and get the answer or remove your doubt. Head to the official website to start the live chat and click the chat icon. Customers can also scroll down to the bottom of the page and click on Chat Now. This connects you directly to the chatbot, with whom you can request to speak to a professional agent.

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Contact Information

JJsHouse Website:

JJsHouse Help Center:

Corporate Office Address:

Readmob Limited
69 Aberdeen Avenue
Cambridge, Cambridgeshire CB2 8DL
United Kingdom

JJsHouse Customer Service Reviews

1.4 / 5
Bad
Annie C Ylu
I didn't receive my dress ordered
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I didn't receive my dress,
I will never again order nothing
Order number 402920****
Order date 8/2023
Poor customer service poor communications

Read full review
Mary A Fvl
No refund from returning a poor quality item. No way to speak to a live Customer service Egypt
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

This is without a doubt the worst customer service Ive ever experienced from my company. No way to speak to a live agent.

My item was returned due to poor quality and even had verification of them receiving my item. Still no refund. Not much luck from the credit card company which I used to purchase the item either. They keep wanting me to provide them more information while going through dispute.

Its been close to a year now and no refund. And no way to speak again to someone live to handle a refund which I am entitled to and long overdue.

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How Good is JJsHouse's Customer Service?

Rena G Oer
Rena G Oer
Feels Disappointed | Jan 25, 2024

I ordered my dress it was delivered, I haven't been able to get them to answer me back about my wrap!

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Benedicto Lmm
Benedicto Lmm
Feels Neutral | Dec 20, 2023

Very pleased with the follow through as well as the little time it took to get the answers I needed

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Cristal Hbz
Cristal Hbz
Feels Disappointed | Nov 06, 2023

I wanted to TALK to someone. Not chat through a text or questionnaire. It was very frustrating!!

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Debbie R Yqs
Debbie R Yqs
Feels Disappointed | Nov 04, 2023

Dress beautiful and arrive in gd time But clothes run very small. So like an 8 is actually a 4 so need to order bigger and trying to get ahold of them WOW impossible

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Alfreda D Mpp
Alfreda D Mpp
Feels Satisfied | Aug 08, 2023

My issue hasn't been totally resolved, but I did receive a response. I'm just trying to get a return label to return an item I purchased. I do like JJs but they are really hard to contact

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Margaret S Jal
Margaret S Jal
Feels Disappointed | Jun 27, 2023

No very good… no phone number to call or address.

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Summary of JJsHouse Customer Service Calls

5.3K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call JJsHouse?

Return/ Replace Question:

  • “Returning a dress”
  • “I need to return an item and would like to speak to someone”
  • “Return information”

Shipping and Delivery Question:

  • “I want to know how long is shipping”
  • “Order not received”
  • “I did not receive a dress that I ordered. My name is Dorothy small”

Request for Information Question:

  • “How too keep one of the Try on Dresses”
  • “Inquiry about wedding dress”
  • “Need to know where my order is”

Refund Question:

  • “Refund needed”
  • “Refund needed ~ returned dress”
  • “Refund”

Activation/ Cancellation Question:

  • “Need to cancel dress that was ordered”
  • “Cancel order”
  • “Need to cancel one of my orders”

Product/ Service Question:

  • “Want to buy a wedding dress wants to know if i can come over for the fitting”
  • “I cant make my order work”
  • “Want to jnow the differenc between buying dresses and try on a home”

Payments and Charges Question:

  • “Trying to make a payment on my order”
  • “Discount for a large order”
  • “Bil charges”

Cards Question:

  • “New credit card to pay”
  • “My credit card was billed and I never approved the order”
  • “I need to put another card number”

Website/ Application Question:

  • “Translation to English on website.”
  • “Website is not allowing me to see dresses in different colors”
  • “Website will not except payment”

Staff Question:

  • “Poor service”
  • “I need to speak to costumer service”
  • “Dress issue I don't know with this terms of service check off box means but I am going to clarify I Do not know what the term means pissed customer I am not a *** customer I just wanna resolve an issue”

Account Question:

  • “Forgot code entry”
  • “Cant log into account to make return”
  • “Taking money out of account”

Other Question:

  • “Received email regarding issue w/ my order”
  • “Order issues”
  • “To place an order”

About

Related Companies

JJsHouse UK, JJsHouse Australia

Summary

JJsHouse is an online retailer of dresses, including wedding, special occasion and prom dresses, as well as shoes and accessories at wholesale prices. Gowns are distributed into categories enabled with filters for easier search by criteria color, style, fabric, etc.. The permanent Sale category features items with up to 70 off. JJsHouse has developed dress size chart of its own, which differs from that of the UK or the USA, and offers fabric swatches of 28 colors. Launched in 2007, JJsHouse has become a global shopping platform, available in twelve languages and matching currencies, offering shipping services worldwide. JJ House address is mentioned in the Contact Us section of the official website. Payment options include PayPal, Western Union, wire transfer and a number of credit cards. JJsHouse return policy includes refund for any damaged, defective, or mis-shipped items.

JJsHouse reviews and complaints

JJsHouse is ranked 12 out of 130 in Weddings category

Area Served

USA, Worldwide, UK, Canada, Asia, Australia, Europe

Payment Methods

VISAPayPalMasterCardDiscoverAmerican Express

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