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After purchasing a item on line I find they sent the wrong size, even though the order states the correct item & size....I did not want to spend more shipping charges to send the item back so I took it to the local store and returned it....I paid for the item with a debit card...They credited the item back to my debit card...The problem is, I have to wait 3 to 5 business days for the credit to hit my bank. its not my bank, it is JC Penny holding the money before issuing refund..

Thats not right. When you buy a item on line it debits your account right away...your refund should be in within 1 business day...Will not shop at Penny's again..

Location: Rockledge, Florida

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Aishwarya Bqp

I'VE BEEN WAITING FOR MINE SINCE 12/3/20 RETURNED JEWELRY TO THE STORE I ORDERED ON LINE/THEY SAY CALL THEM MAKE SURE TO HAVE THEM MAIL A REFUND OTHERWISE THE CREDIT WILL SIT OUT THERE MONTHS/CALLED 12/4/20 STILL NO REFUND AS OF TODAY!!!!!!

Guest

I will never purchase fron penny's again. I never received my items. Now waiting forever yo get my refund

Guest

wow reading some of these messages from customers.I better recieve my refund or i will go to the store i returned it to and we will have a problem.Come on JC Pennys what is wrong with your service to your customers?No wonder you are going down in your stores.Thats incredible that target and any other stores can return your money within minutes and your stores takes weeks to return peoples money.Frig that i will never shop at another JC Penny store again.Way to go Pennys Losing customers isnt the way to keep a buisiness going strong.RETURN PEOPLES MONEY IMMEDIATLY!!!!!!

Guest

I just returned a gown that i ordered for a wedding.When i recieved it it smelled musty like the gown had gotten wet and dried.I went to our local JC Penny store for a refund and was put back on my debit card. Why does it take so long for them to put it back on your card when you make the purchase it immediatly taken off your card should be the same way when returning an item made with a debit.No wonder JC Pennys is going out of buissiness Thats terrible customer service.Any other store returns the money right away to your card.Complete ***

Guest

Same issue returned item yesterday they said 1 week to see refund to debit card!

Guest

That is good to know since I just returned a smart watch to them.

Guest

I return something the same day like 5 min after I purchased it and now its been like 6 days and still no money back to my debit card

Guest
reply icon Replying to comment of Guest-1574078

I returned an item on April 23, 2019, after making a purchase with my debit card. As of May 5, 2019, I have yet to receive my refund.

Guest
reply icon Replying to comment of Guest-1682836

Have you received it yet?

Guest

Today is the 15th day Iโ€™ve been waiting on my debit card to be refunded the amount of the return. They say itโ€™s my bank but thatโ€™s not true. This is bs I canโ€™t purchase something and wait 15+ days to pay without being charged, so how can they hold my money this long?

Guest

What country am I in ? thats right they push any button to get out of a transaction if they don't know what they are doing.

I returned a item and nothing showing on my banking account. Now I have to drive over to jc penny's because they don't understand what I am talking about how easy could this be Im done with these stores Like I said what country am I in

Guest

I find this extremely Annoying and inconsistent! They withdraw the amount immediately when you make a purchase but it takes them days to refund you back your money!

I hate the way they work! JCP needs to change this ASA!

Guest

I am curious why they are not crediting my card yet. I returned 4 days ago

Guest

I came here to read reviews on how long it takes ppl to get money returned from a JCP purchase, because my return transaction on a debit is taking a while. Looks like it's NOT just me, outta luck wit that for some time I see smh.

JCP, we are done son! Never again.

Guest

I agree! I took a coat back to Penney's in Kansas City, and 4 days later still have not been credited on my card.

That same day, I returned a hair styling device back to Target which is right across the street from the Penney's. So I was at Target about 15 minutes after leaving Penney's. The refund from Target hit my bank account before I even walked out of the Target store!!!

So it is PENNEY's that is holding onto your money! I will not shop there again!

Guest
reply icon Replying to comment of Guest-1453065

I am having the same experience. Both Penney and Best Buy do this. Completely ridiculous!

Sharanda Poq
reply icon Replying to comment of Guest-1453065

Same thing happened with me! Itโ€™s already been two days. Thatโ€™s very ridicules to have to wait for you own money back!

Guest

Happened to me too, Omaha, NE. I will never shop there again!! Iโ€™m livid!!

Guest

I agree same here in Michigan

Guest

Do not use your debit or credit card to purchase anything from JCP. If u have to take it back for some unknown reason for a refund it will take a long time to receive a refund.

As big as JCP is you would think that you would receive your money back within a few days.It's ridiculous. I shop @ Ross, bought items there before on my debit card but had to return a few things. It only took 5-10 minutes to receive my money back on my card. JCP sucks!

They wonder why their sales are declining.

Doing a customer like this is why. I will never step foot in another JCP as long as their around.

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