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iYogi complaint

Company iYogi
Product / Service Service Contract
Location Kitchener, Ontario
Category Computers
Views 634
 

I ordered virus software for a new computer from a reputable company that I've dealt with for years. I had been billed twice and needed some help getting the license opened. When I called the support number I was put on to iYogi technicians. That's when hours of fun began!

They insisted they couldn't help me unless I took out a $169 service contract for one year and let them take control of my computer. I reluctantly did. I was hours on the phone with the technician, watching the little chat screen while they had remote control. He showed me all the "Trojans and worms and viruses" I had and said I'd need to let them have control of the computer once a month and they'd clean it up for me. When we were finished, things seemed to be set. They loaded iYogi software on my computer.
Two days later my computer showed that the license had expired so I phoned their tech support number again. Once again a technician took control. When the technician asked, "Is this the computer that you use for banking?" and I told him it wasn't, he replied, "Then, I'll need to take control of that computer also." I immediately cut off communication. I took my computer to a local I.T. person who removed all the suspicious iYogi software. I've changed passwords and I'm in the process of trying to get a refund for the service contract which I was coerced into.
The virus protection company has been a great help and they are appalled at the service.
Here's some advice: Don't deal with iYogi and if you ever have to give remote access of your computer to anyone take little screen prints of the chats and get the names 2e9cfaf

 
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Oct 25, 2013  from Walla Walla, Washington
iYogi Art - Your canned response is a lot of ***. I spent over a year going back and forth with your "tech" guys. Each time I was told the problem would be "fixed" and never happened again. And it happened over and over and over. You sold me software to fix the problem and it did not. Rip Off. Each tech attempted a DIFFERENT solution. IYogi was on my computer more then I was attempting to fix the problems they caused! Then of all the BS that I could get from iYogi I was told to buy a new computer and blamed my Dell Laptop for the problems. I finally took my computer to a REAL computer store and had iYogi's software and their *** removed. Since I did this I have not had ONE problem. I tried to file a complaint with the BBB but you guys are off shore and I was not able to make that step. Horrible Horrible RIP OFF!!!
Reply to Pisses as Hell

Oct 29, 2013 
Dear User,

We apologize for any inconvenience caused. Please detail us about the incident you have reported by sending us an email on iYogicare@iyogi.com . We can assure you that this will be looked into and actioned upon.

We will be looking forward to your email.

Thank you

Regards
Active Response Team
iYogi
Reply to iYogi ART

Nov 02, 2013 
I think I am going to do the same thing. I thought I was being hooked up to HP and after I had been on the phone for a long time and after being pressured into purchasing tech support I found out it was iYogi and I still do not know whether they are with HP or not.
Reply to Anonymous

Nov 04, 2013 
Dear username Anonymous,

iYogi is an independent remote tech support provider. We are not affiliated with any brand or organization. We make this point very clear to the customers calling us and the same is also being mentioned on all of our websites, customer touch points. We possess a BBB rating of A and serve more than three million customers.

If you need any help regarding your HP product please email us your details on iYogicare@iyogi.com and we will have one of our experts call you and get it fixed.

Thanks

Regards
Active Response Team
iYogi
Reply to iYogi ART

Jul 11, 2013  from Asheville, North Carolina
They fix my compute and they send my a route I didn't need I told them I didn't need a route. They said that in the price for fixing the compute. My compute not even fix.
Reply to jim

Jul 12, 2013 
Dear Jim,

We are sorry for any inconvenience caused to you. We are ready to help you with the computer problem you are facing. We can have an expert technician call you and fix it permanently. So,request you to send us your iYogi details on iYogicare@iyogi.com so that the needful can be done.

Thank You

Regards
Active Response Team
iYogi
Reply to iYogi ART

May 30, 2013 
I had a great experience with 10dollarssupport.com they fixed my computer and also router and surprisingly they don't charge more than $9.99 per incident. Great tech help.
Reply to synthia

Dec 18, 2012 
Dear username "Tired",

Kindly send your subscription details at iYogicare@iyogi.com and we will look into your comaplaint. We regret that your experience with us was not satisfactory.

Regards,
iYogi Customer Service
Reply to iYogi ART

Dec 07, 2012 
I had trouble with Mcafee, not getting rid of virus, the web site though att. used Mcafee, so I was haveing trouble, att said Iyogi was a step up. well I tryed them, for a year, found they did not do any better, and they wanted more information personal I did not give them. after a year I called and stopped the service., that was a two year ago, and they still call me up. you have to watch one number they use, if you call them back, is to rejoin them, automatic when I called att, I was told they did not have anything to do with them, so what is right
Reply to tired

Nov 18, 2012 
I contacted Dell for CS and they proceded to transfer me to the other side of the planet to iyogi. I was *** enough to think that since dell recommmended them, they must be okay. They took remote control of my DT and did their thing. Three hundred dollars later we were "good to go". Now that the subscription with them is closed, they are calling nonstop to either renew with them or to pay a past debt (which does not exist). This company is major trouble. Not only do they take over your computer without your permission, they got my yahoo password and accessed my account. Yahoo informed me of this. What else have they gotten in to? My computer has never been the same as before I signed on with their scam. Now, I can't find a way to remove their software. I have to change passwords and longin names constantly to try to get around their intrusions :(

NEVER trust iYogi no matter how big your issue is you want solved. They will only make it worse!
Reply to fellforiyogisbs

Dec 07, 2012 
take your computer to a repair shop a good one, or click on restore, or some computers have where you can go back to a time before you had Iyogi. also if you do restore make sure you have back up cds.
Reply to tired

Nov 16, 2012 
Had a problem with a Netgear router, and when I dialed their tech support was connected to iYogi. They insisted on taking remote control of my desktop machine, which eventually fixed the problem (tho the problem was with my laptop, and tho they would not explain what caused it in the first place). This was a *** mistake on my part - don't ever do this! Also I stupidly let them sell me McAfee AV for $80 and "clean" my system (no charge far as I know), but the worst was to come as now the desktop would only run in safe mode, and all my bookmarks and passwords were gone. All this took hours of my time. I responded by going offline so they couldn't mess with me any more, did a system restore to the previous day (which brought me out of safe mode and restored passwords), and did a bookmark restore from inside Firefox. Short story, these guys turned a small problem with setting up a router into a major, hours-long, nerve-wracking headache. My advice would be to stay away from iYogi and any company that uses them, such as Netgear.
Reply to another iyogi victim

May 23, 2013 
IYOGI Is a Official Support partner for Netgear. All the In-Warranty customers of Netgear Products are supported by IYOGI. And they are partners with the Mcafee as well.
Reply to lilo

Nov 16, 2012 
(Subject: My wireless Netgear router (model: N300(WNR2000v3))was not working: Netgear's tech. support company "iYogi" told me 9% of my registry files were corrupt and to buy $50-$150 service from "iYogi"(also known as: Netgear Tech. Support))

My Netgear wireless router (Netgear model: N300 (WNR2000v3) Wi-Fi wireless router) stopped working properly with no access to the Internet for my laptop (There was an "i" (exclamation point) small "yellow" triangle over the Wi-Fi signal strength indicator at the lower right corner of my computer screen.). I only bought the router about 3 months ago, 08/25/2012. Netgear tech. support is really "iYogi tech. support". After OVER 3 hours on the phone, the tech. support person, Abdullah, had me change the "DNS servers'" settings for the router, and it now, the next day Thursday 11/15/2012, works fine, "so far".



The "iYogi tech. support" person, Abdullah, said, after taking control of my computer during the process of fixing my problem, that I had 9% of my computer registry files corrupted and that I needed to have a computer system "optimization" done, so I wouldn't have the same problem with the router, and OTHER problems with my computer, in the future. The service would cost me $150 with 1 year tech. support 24/7 from "iYogi" (Netgear's tech. support company), or $50 to do it once. There was a LOT, a LOT, of pressure to pay then and not wait a day or longer so I could think about it. (My
... Show more
Reply to CCEntertain2M

May 23, 2013 
Well computer optimization is nothing but cleaning up junk files which accumulate on the hard drive during the usage of the internet and also in extreme cases some of the invalid registry entries may shut your system down. Its not that you should always pay for computer optimization. You can get your computer cleaned and optimized depending upon the need of performance you can download free tools like C-cleaner to get that done for you.
Reply to nick

Jul 26, 2013  from Wichita, Kansas
comment towards ccleaner is a joke...all it does is give you false numbers so you will call their tech support company
Reply to the man

Jul 27, 2013 
Dear The Man,

If you have any feedback about us or our services. Please write back to us on iYogicare@iyogi.com.

Thanks

Regards
Active Response Team
iYogi

Oct 11, 2012 
I was a PC tech contracted at iYogi (using a 3rd party web site) and I will completely agree with all the statements here. Please, do not use there services. I was called to site where a lady notebook computer had a white screen, I informed her she will need to buy a new LCD for it and she replied its still under warranty(it's only two months old). I was like, why am I here then, just have the OEM fix the thing for free... iYogi charged the lady $300.00 to have some guy come over and say "hey lady, you know you can have this fixed for free, right?"
BUT that's not what upsets me here. iYogi told the lady they ARE with HP and DON'T send the computer in for repair BECAUSE it could take 3-4 weeks to get it back.
They basically stole her money knowing that the system was under a manufacturer warranty.
I apologized to the lady and gave her my business card(not ethical business you say) and left her residents very disgusted at the events that happened. In fact, here we are, the next day and I still feel badly for the lady. I have not decided what my next move is, I would like to sue and bring down iYogi because what they did was wrong. I would also like to apologize to anyone who has been scammed by these people. It's just not right.
Reply to HonestPCTech

Nov 02, 2013 
That is what happened to me. I wanted to get HP support for my HP printer and I thought I was talking to an HP tech support but it took me to an iYogi tech support where they somehow talked me into purchasing a year of tech support which I did not really need. I still had free support for a year. But they said they would take care of the computer because who would I get to help me. They even tried to talk me into more money than the $179 I had already spent. It was super pressure sales. The year was up this past June and they tried to talk me into another year of tech support but I kept saying no and somehow they talked me into the Mcafee for one more year. That year is good through June of 2014 but they are starting to call me trying to get me to let them do a tune-up on my computer. I will be so thankful to have them gone. I would be willing to give up my time left to get them out of my computer. After reading some of the comments I am starting to worry that they have charged me for another year without my ok. I will be checking with my bank on this.
Reply to bornjustintime
 

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