Hydroderm Complaints and reviews

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Industry: Cosmetics and Toiletries
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  • 63 complaints
  • $1,998 claimed losses
  • $32 average
  • 1754 since Jan 30, 2008

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Main address: 15820 Euclid Avenue 91708 Chino CA
888-460-5888, , info@hydroderm.com
Hydroderm reviews, Hydroderm complaints, read Hydroderm reviews, find Hydroderm reviews, Hydroderm scam reports
  • 63 complaints
  • $1,998 claimed losses
  • $32 average
Had an experience with Hydroderm?
Submit review ›
63 reviews found
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  • 2 days ago
  • Free Trial Refund
  • 4

Hydroderm, I ordered it as a trial. The terms said, call within 30 days of order and ask for a return authorization number. Return within 10 days for a full refund less shipping. When I called and asked for a refund and to return the item, i was told it was only a 14 day trial. I had already been charged for the item. They can give a 25% refund. As I did not have the paper in front of me i... Read more

Was this review helpful? 1 0

  • Mar 23
  • Aurora, Colorado
  • Hydroderm Face And Eye Serum
  • 8

I had no wrinkles on my face or under my eyes. I was using this product as a preventative. I called the company twice after receiving it, telling them it was creating puffiness and wrinkles under my eyes. They kept insisting that I use it for a full two weeks before I see improvement, but the puffiness and lines just got worse. These people have no integrity. They should not require that I pay to... Read more

Was this review helpful? 0 0

  • Feb 10
  • Free Trial
  • 2
  • 13

You must pay to receive the product and pay to return it. There is no such thing as a free trial if you must return the item before you are charged either half or full price, so that your credit card will not be charged. They do not state any of the above in there advertisement, and talk over you when you try to state the obvious. I have no plan to use the product now or ever in the future... Read more

Was this review helpful? 2 0

  • Jan 31
  • Saint Paul, Minnesota
  • Rude Customer Service
  • 13

Hi, i ordered the sample for just shipping of 4.99 and the next thing I check my account and they charged me 89.oo when I called them this guy was very rude to me on the phone, i looked at the ad it does not say anything about the 89.oo charge this is crappy.Do they really want people to buy this product then maybe they should not scam people and make then feel they *** and not have rude poeple... Read more

Was this review helpful? 3 0

  • Apr 19, 2013
  • Saint Louis, Missouri
  • 2
  • 34

Hydroderm's $4.95 trial offer is not what it seems to be. If you are not satisfied, you must return the product, of course, you have to pay the postage. I had an skin irritation and could not use more than a few days of the product. No where in the terms/conditions or 30 day guarantee statement on the email order do they state the the product has to be returned or you will be charged. I... Read more

Was this review helpful? 6 0

  • Apr 19, 2013
  • Boulder, Colorado
  • Hydroderm Face Serum
  • 2
  • 47

Have tried to cancel my order of Hydroderm. No response. They still keep sending it and I want to stop the order. Major scam in my opinion. Its a pity that celebrities endorse this product without actually knowing how hard it is for consumers to do business with them. I have read the complaints and mine is hardly the only one. Wish I had read them before I ordered the product the first time!... Read more

Was this review helpful? 2 0

  • Mar 09, 2013
  • Floyd, Virginia
  • Hydroderm Face Serum
  • 49

A inmercial on TV advertising product sample. Free, except for shipping which was 4.95 for two 1-2oz bottles of cream. I did receive the samples and then they debited my bank acct. for 79.95. I called the number on the charge, on March 9th, 2012, spoke to "Desmond" who told me I had to return the sample bottles in order to get a refund. I do not receive nor did I ask for the product for 79.95.... Read more

Was this review helpful? 4 1

  • Sep 23, 2011
  • Englewood, Colorado
  • Hydroderm
  • 64

While I actually was pleased with the results I received from using Hydroderm, I was NOT happy when they shipped me an EMPTY box. I called and called and called, it seems their answering system would place you on hold and by the time you reached third or next in line it would disconnect you. Now I like to give people the benefit of the doubt so I kept trying and after two weeks managed to talk to... Read more

Was this review helpful? 3 4

  • Jan 04, 2011
  • Chicago, Illinois
  • 79

years ago I ordered Hydroderm as a trial, only to find out that I was getting the stuff on a regular basis. I tried it and it left swollen areas on my face. I worked for weeks on end to cancel the darn product.I went online and sat on the phone forever and finally got rid of them. Well tonight I decided to check out wrinkle creams and remembered my old Hydroderm somewhere in the bathroom... Read more

Was this review helpful? 4 4

  • Nov 17, 2009
  • Doylestown, Pennsylvania
  • Hydroderm Original Wrinkle Reducer
  • 53

I was receiving Hydroderm products every 3 months, they were charging $69.00. I wanted to cancel and they disappeared for several months. I was searching for them again since I received another package. I finally found them with all new phone numbers. When I wanted to cancel they said the price wo9uold be reduced to $24.95 so I continued. The next two shippments had problems, one was rancid and... Read more

Was this review helpful? 1 0
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