• show-popup
 
 
Shares 0

BEWARE HUMANA WALMART PREFERRED PLAN

  • by   Jan 29, 2013
  • 2 comments
  • Review #: 380038
Company HUMANA
Product / Service Humana Medicare
Location Trenton, New Jersey
Category Health Insurance
Views 183
Monetary Loss
$100
 

On 12.17.12 I paid $37.99 for Erythrocin Stearate 250mg 30 tabs under Humana Walmart Preferred Plan at Rite Aid Pharmacy.On 1.18.13, I had to refill the prescription and was charged by the same Pharmacy $75.11.

The pharmacist called Humana and was told Humana increased the cost for the drug for the Walmart Preferred Plan. I called Humana 3 times and was on hold for 65 minutes. Customer service is a disaster and I was disconnected twice. There is no fax number or email to contact Humana, only a telephone number that is insufficient to handle the complaints.

I finally got a supervisor, Seth, who said Humana increased the out of pocket payment to me because the drug increased BUT HE COULD NOT PROVIDE ANY no documentation of the increase. I was told now I must pay more for drugs than before as Humana does not provide the discounts as before. Humana is deceptive and does not disclose the increases in out of pocket expenses to the consumer. I would not have renewed for 2013 If I knew Humana would not give a discount on drugs and now I have a huge increase in out of pocket expenses.

This issue is about Humana’s refusal to honor the discounted drug prices as before.I would never have renewed this drug plan if Humana disclosed its new pricing policy that I never was informed of. 304a175

 
  Comments (2) Hide comments
Comment review as anonymous or
Please keep the topic of messages relevant to the subject. Personal attacks will be deleted. No links or scripts.
CAPTCHA
 

Mar 21, 2013  from Billings, Montana
it is beyond me how humana stays in business. you should see how they treat the seniors. i am still fighting.
good luck
Reply to judster

Jan 30, 2013  from Naples, Florida
January 1st your insurance fiscal year changed. What you paid in 2012 is no longer valid. Drug prices fluctuate by the manufacturer and no pharmacy can control the price. Some will eat the cost of some to give you a break so that you will fill your more expensive ones there. But no pharmacy can afford to give away all their meds.

Many price changes have come down in the pharmacy and OTC department so far this year. Inflation sucks, and everyone feels it. If you had any other insurance you would feel the same increase, maybe not this particular drug, but on others.
Reply to LadyScot
 

Read next HUMANA complaint

No help from Humana

I signed up with Humana this year because it is the only Medicare advantage plan being offered in my...

Select Reason




 
Send Report Cancel

Thank you!

We will review your report
You were reading a complaint about HUMANA.
Filing a new complaint about
Report a bug