Home Instead Complaints and reviews

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Industry: Hospitals, Clinics and Medical Centers, Doctors
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  • 13 complaints
  • $1,553 claimed losses
  • $119 average
  • 1174 since Sep 25, 2007

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Home Instead
Main address: 13323 California St. 68154 Omaha NE
888-484-5759, 402-498-5757, http://www.homeinstead.com/contact-us/Pages/Contact-Us.aspx
Home Instead reviews, Home Instead complaints, read Home Instead reviews, find Home Instead reviews, Home Instead scam reports
  • 13 complaints
  • $1,553 claimed losses
  • $119 average
Had an experience with Home Instead?
Submit review ›
13 reviews found
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  • Dec 30, 2013
  • Norwell, Massachusetts
  • Homecare
  • 4

HIRED IN JULY GREAT AT FIRST BUT THEN NO SHOWS. THE CARETAKER ALWAYS ON HER CELL PHONE. SHE WAS SUPPOSED TO PROVIDE A SERVICE AND NOT LEAVE MY ELDERLY MOTHER ALONE BUT DID MANY TIMES. WORKING 3 HOURS PER DAY BUT CHARGES US FOR MORE AND THE CARETAKER SAID SHE ALWAYS HAD TO LEAVE BY 1 P.M. BUT CHARGED FOR EXTRA HOURS. NO COMMUNICATION AT ALL WITH PERSON RUNNING THE COMPANY. LEFT US IN A HUGE BIND... Read more

Was this review helpful? 1 0

  • Nov 29, 2013
  • Kansas City, Missouri
  • Employees Treatment
  • 16

This company is one of the worse companies I have ever worked for. They start off with all this training and personnel and personal service. They tell you they have all the work you can handle but you never get call. They are overbearing to you with punishments and blame you for not complying to their rules or taking jobs you never get called on. They tell you about these jobs they can send you... Read more

Was this review helpful? 1 1

  • Jul 11, 2013
  • Corpus Christi, Texas
  • Senior Care Services
  • 24

I have been a customer for 2 + years, in the last 6 months invoices were not sent,payments were not applied, and when I asked to see the ledger for my fathers account I was told by the owner "that every thing was recorded in the ledger, and that I was not to bother the office staff with trivial issues" this was after finally receiving statements after 6 weeks of overpayment and the books not... Read more

Was this review helpful? 2 0

  • Jun 04, 2013
  • Mt. Vernon, Washington
  • Employment
  • 4
  • 50

I wouldn't work for them ever again even if you paid me a ton of money. Their caregivers are treated like ***, it's all about the buck for them not about the quality. You are a caregiver that is being physically or emotionally abused by a client do they move you as they claim they will? Nope you get told to suck it up there is nothing you can do. On the job injury? bullied into continue work.... Read more

Was this review helpful? 4 5

  • Feb 12, 2013
  • Eugene, Oregon
  • Home Instead Senior Care
  • 1
  • 48

Both clients I hired on to provide care to at Good Neighbor Care, Eugene, Or, died withing 2 weeks of my absence, due to mostly me not being there to monitor and provide their assist. When I formed a complaint to the Ombudsman, their group home lied, grouped together, saying I was not correct in claiming a lack of quality care existed. I was subsequently fired with a high level of drama... Read more

Was this review helpful? 2 4

  • Feb 04, 2013
  • Trainees Treated With Disrespect And Uses Thier Mo
  • 59

I trained for a week at the Salesbury location in North Carolina and I was dismissed on the final day of training due to my child getting ill. I was told I could not make that day up. I traveled 1 hour there and 1 hour back.It took a lot of gas money to do this when there was a Concord location 10 minutes away from me. being let go was hard on me to accept because it was the last day of training... Read more

Was this review helpful? 3 0

  • Oct 22, 2012
  • Murrysville, Pennsylvania
  • 91

Very unprofessional..the franchise owner was cruel and threatened me..I will never work for them again..scary ...I feel so sorry for the elderly..who can you trust??? I have been on the phone all day trying to get someone to be responsible for the companies actions..no one has returns my calls..FORGET HOME INSTEAD ...THEY SUCK....JEANNETTE PENNSYLVANIA..HE IS AN ***..WHAT MORE CAN? YOU WANT 100... Read more

Was this review helpful? 5 2

  • Aug 13, 2012
  • Seattle, Washington
  • 2
  • 151

They have a continued pattern of cover up and neglect among there caregivers. People are left in wet and soiled diapers, stealing property, given meds directly in mouth, (not permited) unless a reg. nurse or dr. almost always neglect - sleeping and not feeding client. You can't work for them and let them know what you see as a caregiver ( other caregivers neglect and abuse of seniors) . ... Read more

Was this review helpful? 14 16

  • Feb 12, 2012
  • Las Cruces, New Mexico
  • Senior Care Services
  • 2
  • 41

As a senior care service this particular franchised agency is one of the shoddiest. The owners are rude and tend not to be helpful, and they have a huge employee turnover in their own office! They take advantage of caregivers, paying them very low wages and making extreme, excessive demands of them. At least one of their office staff was discovered to have a criminal record of sexual assault... Read more

Was this review helpful? 4 0

  • Nov 09, 2011
  • Norwalk, Connecticut
  • Home Instead Owner
  • 3
  • 106

Unprofessional, not nice, bitchy and condescending! That sums up the owner to this place. I stop in to ask a few questions about there service and she speaks to people with a snotty, I don't have time for you attitude! I would never use this company for anything! If this how she actshas your business I could only imagine how bad she would be after! She was snotty with a smile and thank you!... Read more

Was this review helpful? 9 0
 
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