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While traveling in the Baltic on the MS Eurodam, I awoke to find my wallet not where I left it the previous night. Upon though search of the cabin, I notified the front office of the missing wallet, I was advised it may have been turned in at the front desk just minutes prior to my call. Upon inspection it was returned to me missing the $1800 cash, the cruise line policy is to search my cabin for the lost items. I again told them the money was in my wallet which was found at front office. This total waste of time and lack of responsibility on cruise line, suggest the incompetence of management aboard the ships and at home office in Seattle. When I complained to the Seattle office about negligent security and lack of follow up, I was advise to contact my insurance company.

Never feel safe aboard any Holland America Line ship which is wholly owned by Carnival Corporation.

This was the final incident in an otherwise horrible cruise, poor food quality, lack of detail to presentation, poor service in Speciality restaurant. Very, very poor selection of entertainment during the entire 12 fiasco.

The new motto for Holland America, tradition of indifference. The high incidence of multiple security complaints and lack of concern for the guests suggests, no one should travel on any Holland America ship, unless you are armed.

Location: Seattle, Washington

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Guest

Holland America has a safe in every room. You should have used it like we have on our many cruises with them.

I find it hard to believe someone entered you room while you were sleeping and took your wallet.

Perhaps you had too much to drink and left it somewhere.

Holland America or any Hotel Chain is not responsible for your carelessness. I find the story very suspicious and the entire story is not being told by you.

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