Holiday Systems International Complaints and Reviews

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Testimonial

  • Oct 22, 2014
  • Travel Agencies
  • 7

First of all, I want to thank HSI for the expert tutelage in finding the perfect hotels to accommodate me during a trying time. Although the notice was short, each agent listened carefully to my unique situation. I appreciate that. The patience and professionalism demonstrated is unmatched. They’re personable, they don't give up and they made it possible for me to enjoy an excellent, last... Read more

Testimonial

  • Sep 03, 2014
  • Travel Agencies
  • 1

It was a great experience. It is great working with HSI. Their costs are less, their service is great and their people work to get us what we want. - William & Sherlene, Chandler, AZ Read more

Testimonial

  • Jul 15, 2014
  • Travel Agencies
  • 1

My husband and I have been members for several years and every time we have called or needed assistance the HSI Staff has provided excellent service. They truly understand what excellent customer service is and how to provide it time after time! Keep up the fantastic work! - Zackery, Missouri City, TX Read more

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Testimonial

  • Oct 22, 2014
  • Travel Agencies
  • 7

First of all, I want to thank HSI for the expert tutelage in finding the perfect hotels to accommodate me during a trying time. Although the notice was short, each agent listened carefully to my unique situation. I appreciate that. The patience and professionalism demonstrated is unmatched. They’re personable, they don't give up and they made it possible for me to enjoy an excellent, last... Read more

Testimonial

  • Sep 03, 2014
  • Travel Agencies
  • 1

It was a great experience. It is great working with HSI. Their costs are less, their service is great and their people work to get us what we want. - William & Sherlene, Chandler, AZ Read more

Testimonial

  • Jul 15, 2014
  • Travel Agencies
  • 1

My husband and I have been members for several years and every time we have called or needed assistance the HSI Staff has provided excellent service. They truly understand what excellent customer service is and how to provide it time after time! Keep up the fantastic work! - Zackery, Missouri City, TX Read more

Holiday Systems International's reply to:

  • Mar 22, 2014
  • Travel Agencies
  • Membership
  • 310
  • REVIEW RATING 5/5

Holiday Systems International (HSI) is dedicated to delivering outstanding service and value. We are very concerned when we get a complaint from one of our Resorts, NOT our member, regarding a guest issue. In this case, the basis of the Resort’s complaint concerned: 1. Threatened physical harm to their security guard, who you allegedly pursued in an aggressive manner through the parking area. ... Read more

Was this review helpful? 3 1

  • Feb 24, 2014
  • Hotels and Resorts
  • Positive Experience
  • 141
  • REVIEW RATING 3/5

A number of years back I did have a complaint about HSI but they got right on it and resolved it. An officer (Neil) called me and stayed in contact over the next year to be certain that we were taken care of. We have booked many events with them and though they may not have the inventory of an RCI or an Interval International they work hard to fill what you ask for given a reasonable amount of... Read more

Was this review helpful? 0 3

  • Dec 04, 2013
  • Travel Agencies
  • Hendersonville, North Carolina
  • Positive Experience
  • 114
  • REVIEW RATING 4/5

First of all I would say that my experience with HSI has been excellent. I only used it a few times but each time I needed it the services i was given was excellent. Keep up the good work HSI...I'll keep using you as long as you keep saving me money... In-fact your product and services are so good that is my reason for purchasing the Buena Vista Time Share in Puerto Vallarta Mexico. I'm... Read more

Was this review helpful? 1 1

Holiday Systems International's reply to:

  • Dec 04, 2013
  • Travel Agencies
  • Timeshare
  • 113
  • REVIEW RATING 4/5

Holiday Systems International (HSI) is dedicated to delivering outstanding service and value. We are very concerned to read of your experience with your third-party purchase. Please understand, the marketing entity that enrolled you into the HSI program is a separate entity from HSI and HSI has no employees working at any sales locations. All marketing entities operate under specific... Read more

Was this review helpful? 0 1

Holiday Systems International's reply to:

  • Feb 02, 2013
  • Travel Agencies
  • Cash Exchange Program
  • 260
  • REVIEW RATING 5/5

Holiday Systems International (HSI) is dedicated to delivering outstanding service and value. We are very concerned to read of your dissatisfaction and we encourage all of our members to please contact us directly so we can satisfy any concerns. Our records indicate that we did receive your paperwork in August. As you correctly state, the Cash Exchange program is an extremely popular program... Read more

Was this review helpful? 1 0

  • Jul 31, 2012
  • Travel Agencies
  • Seattle, Washington
  • Staff
  • 243
  • REVIEW RATING 2/5

This company is run by a president that yells and curses at his employees, is so disfunctional that he has bullet proof glass in his office for fear that either a former employee or customer will come after him. Worst place in the world to work and this whole company is a scam...you can find much better deals on the internet and not have to deal with this nut job! Weekly evening management... Read more

Was this review helpful? 2 4

Holiday Systems International's reply to:

  • Mar 28, 2012
  • Travel Agencies
  • Holiday Package
  • 521
  • REVIEW RATING 5/5

Holiday Systems International (HSI) is dedicated to delivering outstanding service and value. We are very concerned to read of your dissatisfaction and we encourage you to please contact us directly so we can satisfy your concerns. However it is simply not possible to beat HSI rates on hotels. Occasionally, a customer will believe they have found a better price, but in reality the price they... Read more

Was this review helpful? 7 0

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