Holiday Inn Complaints and Reports

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  • 126 complaints
  • $37,820 claimed losses
  • $300 average
  • 4654 since Nov 05, 2007

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Holiday Inn
Main address: Three Ravinia Drive 30346 Atlanta Georgia
1 888 HOLIDAY 1 888 465 4329, , http://www.holidayinn.com/content/brand/hi/us/en/customercare/ccforms.html
Holiday Inn reviews, Holiday Inn complaints, read Holiday Inn reviews, find Holiday Inn reviews, Holiday Inn scam reports
  • 126 complaints
  • $37,820 claimed losses
  • $300 average
Had an experience with Holiday Inn?
Submit review ›
126 reviews found
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  • Apr 15, 2013
  • Ruidoso, New Mexico
  • 1
  • 57

I made reservation for dec 31, 2012, i call the motel to cancel my reservation due to my husband being sick. The hotel manager said she could not due to the time, i advised her not to cancel at that time. I called the main holiday inn central, and the clerk their advised me to keep from losing my money to reschedule so that is what i did. I reschedule for dec 2013 and i asked the clerk if i... Read more

Was this review helpful? 0 2

  • Mar 30, 2013
  • Columbus, Ohio
  • Holiday Inn Express
  • 77

I recently was planning a trip to Columbus, OH for the first time to visit OSU. On 3/18/13 I booked a room at this hotel for Saturday 3/23/13. On Friday 3/22/13, my plans changed and I was going to be in Detriot instead. I immediately contacted the hotel to cancel my reservation. Upon contacting, I was told that my reservation had a 96 hour cancel policy. I found this shocking since most hotels... Read more

Was this review helpful? 2 2

  • Mar 14, 2013
  • San Diego, California
  • Hotel Reservation Cancel
  • 35

I reserved a Holiday-inn room in the Grand Canyon's area on 03/13/13 for 1 night on 03/21/13. I used my United frequent miles award and an additional $40.76 to cover what my miles did not. I cancelled the same day and the United website stated that if the hotel's policy was to charge a fee, this will appear during the cancellation process. Well, the screen stated that there would be no fees;... Read more

Was this review helpful? 1 3

  • Mar 04, 2013
  • Harare, Harare
  • 1
  • 26

Do I have to pay breakfast separately. ?I booked from 2nd march to 8 march 2013 from United Kingdom, I allways stay holiday in included breakfast, but here I been told, I have to pay for breakfast 26 usd per person, I book room 1 for 2 person, could you speak to reseption today, other wise i ll go to another hotel many thanks, regards, Mr. HASSAN NUR also iam trying to send complain last two... Read more

Was this review helpful? 0 1

  • Feb 25, 2013
  • 20

Was in san antonio for ten days all this time i could not go swimmingCause the pool never opened once all the tome we were there and that was not right at all my son hates to go any where if he cant swim i will never stay there again tell any one you know that stays at hotels not to go there it is in a bad hood no way will i stay there so save you some money and time and go where you get your... Read more

Was this review helpful? 0 3

  • Feb 12, 2013
  • 2
  • 34

I attempted to block a group of rooms for an upcoming family reunion in July. I spoke with the sales/marketing rep in person at the hotel. She was very pleasant and told me she would email me a contract within a day or two. After a week of phone calls and two trips back to the hotel, still no contract. She said they were busy. Well I just thought a week of waiting was long enough, so I contacted... Read more

Was this review helpful? 3 2

  • Jan 23, 2013
  • Roswell, Georgia
  • Poor Business Practice
  • 62

I stayed for one day on January 15 at the Holiday Inn in Roswell, Georgia. I contacted the hotel regarding the double charge for the same room. It took 3 phone calls to eventually found their mistake and I was told that the business office will e-mail me "right away" the refund. Next day, I called again and the business office person (Jessica?) was rude and confrontational. Eventually a refund... Read more

Was this review helpful? 1 2

  • Jan 11, 2013
  • Columbus, Georgia
  • Hotel Service
  • 54

I stayed at this holiday inn for 5 nights during a business trip from January 6th to January11th. First of all the room was only cleaned once during my stay When I got home I discovered why. My very valuble medication was stolen. I even tipped this *** Fukien theft as was leaving. Do not stay at this holiday inn on Manchester Expressway in Columbus Georgia. I can thank of any other words... Read more

Was this review helpful? 1 2

  • Jan 11, 2013
  • 1
  • 139

Having used the hotel before both privately and as corporate bookings I recently took advantage of discounts on the 2013 offers for my birthday celebration. A Pre Pay and Non refundable deal which under most circumstances I accept. Unfortunately I fell ill two days before and wanted to delay the stay by two weeks due to another commitment in between . It seems that non of the departments -... Read more

Was this review helpful? 0 2

  • Dec 26, 2012
  • Granbury, Texas
  • Timeshare Opportunity
  • 83

While making a reservation, I was asked if I would be interested in a special promotion. I made the mistake and thought since this was a Holiday Inn hotel i was making a reservation with, that the promotion might be reputable/honest/ worth pursuing. NEVER AGAIN will I stay at any Holiday Inn or affiliated. I was offered a 4 day/3 night stay at one of four resorts and if we attended the... Read more

Was this review helpful? 0 1
 
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