Heat Surge - "Service" rep asked for a death certificate!
Disgusted with Heat Surge from Canton Ohio. Worst service (as in NO service) ever!
Complaint from Canada.
My parents 'Amish' Roll 'n Glow fireplace has broken twice. Customer service representative suggested I drive around my city asking businesses to call them in Canton Ohio and they could possibly authorize said local business to become a Heat Surge service center. Heat Surge in Canton, Ohio won't repair anything not under warranty. The woman on the phone had the audacity to ask for a copy of my father's death certificate and power of attorney to prove I had authority to speak to her on the phone about the fireplace.
Absolutely disgusting!
Do NOT buy this product....fireplace breaks often...customer service was dismissive and rude (she hung up on me). Worst business you can deal with.
Monetary Loss: $500.
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