Heat Surge Complaints and reviews

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  • 13 complaints
  • $2,578 claimed losses
  • $198 average
  • 834 since Mar 04, 2010

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Heat Surge
Main address: 3939 Everhard Rd. NW 44709 Canton Ohio
1-800-924-7964, , custserv@heatsurge.com
Heat Surge reviews, Heat Surge complaints, read Heat Surge reviews, find Heat Surge reviews, Heat Surge scam reports
  • 13 complaints
  • $2,578 claimed losses
  • $198 average
Had an experience with Heat Surge?
Submit review ›
13 reviews found
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  • Jan 17
  • Denver, Colorado
  • Heater Unit
  • 7

Heat Surge produces defective products. My mini-unit, for which I was charged $168, worked for exactly 2 weeks before it stopped putting out heat. Trying to return it for a credit has been a LIVING NIGHTMARE. They have repeatedly lied about sending out the UPS airbill that I need to attach to the return box. It has been six weeks of *** trying to get rid of this piece of junk and receive a... Read more

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  • Jan 06
  • Uniontown, Ohio
  • Heat Surge
  • 12

I bought a heat surge about one an half years ago.I live close to the store in Canton Ohio.After I got the heater it really put out the heat but a month later it quit so I called the store and pack it up took it back.they were very nice about it and gave me another. It worked for about 3 months by then winter was over.The following winter I got it out and it didn't work.i took it back they... Read more

Was this review helpful? 0 0

  • Dec 27, 2013
  • Salt Lake City, Utah
  • Customer Assistance
  • 19

I love heat surge fireplaces I have had mine for two years, this year I wanted to order a mini glo for my mother and myself for christmas I had received a coupon Dec 20 for a price of 149.00 expiring on the 21st of Dec. It stated I could make two monthly payments. However the first person I ordered with said she could not make it in two monthly payments but she would try. I told her to only... Read more

Was this review helpful? 0 1

  • Dec 14, 2013
  • Eaton, Ohio
  • Heater
  • 1
  • 18

With in two weeks of receiving my heat surge heater, started having problem when fan came on heater would soon shut off. Paper work doesn't have number to call for complaints, all I get on the internet is advertising wanting me to buy something else. Read a lot of negative comment on line, but thought heat surge couldn't be as bad as most of the comments was I ever wrong. I have two electric... Read more

Was this review helpful? 1 0

  • Nov 05, 2013
  • Pittsburgh, Pennsylvania
  • Heater
  • 42

I ordered two of these heaters. When I opened them up, I found them to be extremely low quality. The heat produced is minimal, so I decided to return them. The packing slip says to contact the company. I called the number given, and I spent 42 minutes on hold. Then I went to the web site. I gives a pop up that tells you to return items to the address below, but there is no address. Then I had... Read more

Was this review helpful? 1 0

  • Oct 29, 2013
  • Fireplace
  • 93

Disgusted with Heat Surge from Canton Ohio. Worst service (as in NO service) ever! Complaint from Canada. My parents 'Amish' Roll 'n Glow fireplace has broken twice. Customer service representative suggested I drive around my city asking businesses to call them in Canton Ohio and they could possibly authorize said local business to become a Heat Surge service center. Heat Surge in Canton, Ohio... Read more

Was this review helpful? 3 0

  • Oct 01, 2013
  • Heat Surge Heaters
  • 1
  • 68

I have replaced 3 heaters. returns with this company.they have the worst customer service i have ever tried.I called and waited a hour and nobody answer the ph.I hung up and i called back again today and it took 45 minutes before someone answer.Then she in formed me that they don't pay shipping on returns any more and my unit is still under warrenty and they want me to pay shipping on this... Read more

Was this review helpful? 1 0

  • Jun 18, 2013
  • North Canton, Ohio
  • Mv 2 Mini Mate Dark Oak Heaters
  • 79

I purchased 2 MV.2 Mini Mate Dark Oak 2012-2013 Heaters. I received them within days and very please with the shipping. I used my bank card as payment and the cost was charged to me on 4/1/2013. I opened only one unit and plugged it in. There was no defect that I am aware of however, I was not pleased with the item purchased. It was not what I was expecting. I called Heat Surge and customer... Read more

Was this review helpful? 1 0

  • Jun 17, 2013
  • Boston, Massachusetts
  • Media Center
  • 64

ordered the media center which came in two boxes, when opened the pieces did not fit properly and the heater wasn't working properly. had to ship both pieces back which was an inconvenience and cost close to $100.00. the company refused to reimburse any of the shipping cost because the media center was advertised as free shipping I would have kept the media center if it was working and fit... Read more

Was this review helpful? 1 0

  • Mar 09, 2013
  • 96

I ordered a black HEAT SURGE Roll n Glow EV-2 from www.heatsurgediscount.com. The total price advertised was $358.20 in a BIG HIGHLIGTED CIRCLE. Also in this web site , below this price, it also said: 1.Order Now and get Free remote. 2. Free choice of Finish. (They showed 4 finishes to choose from: black, Light Oak, Dark Oak and Cherry). I chose black. 3. Free AYR Filter. 4. Free shipping. I had... Read more

Was this review helpful? 3 0
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