Harbor Freight Complaints and reviews

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  • 109 complaints
  • $18,063 claimed losses
  • $166 average
  • 9500 since Feb 28, 2008

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Harbor Freight
Main address: 3491 Mission Oaks Blvd. 93011-5034 Camarillo CA
1-800-444-3353, 1-888-866-5797, 1-800-905-5215, 1-805-445-4912, cs@harborfreight.com, tech@harborfreight.com
Harbor Freight reviews, Harbor Freight complaints, read Harbor Freight reviews, find Harbor Freight reviews, Harbor Freight scam reports
  • 109 complaints
  • $18,063 claimed losses
  • $166 average
Had an experience with Harbor Freight?
Submit review ›
109 reviews found
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Premium

  • Apr 14
  • Aluminum Air Tank
  • 1
  • 5

Purchased and aluminum air tank last winter to inflate lawn equipment tires in the spring. Tried to put air in it this weekend and found that the air manifold is defective, leaks and cant be repaired. Took it in for hopeful exchange but store manager was arrogant and cocky saying that exchanges have to be within 90 days. After explaining that I hadn't used it until just now, the manager said it... Read more

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  • Mar 01
  • El Paso, Texas
  • Defective Tool
  • 1
  • 20

My husband bought two Pittsburgh clamps, Item #68977 from our local Harbor Freight store. The clamps are made of plastic and have a tag on them saying, "Lifetime Warranty". The clamps are worthless. They are not strong enough to hold two pieces of wood together on a chair. After a few moments, the clamps fall to the floor. He did not have the receipt, but tried returning them to the store... Read more

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  • Feb 17
  • Orem, Utah
  • Defective Product
  • 10

I bought a product from this store 4 months ago. The product was not good. I wanted to return the product but I couldnt as I had lost the receipt. Last week I found the receipt and I took the defective product back to the store.I explained to the cashier and the manager about the problem I had with the product and the missing receipt. They were very curteoues, polite and gladly gave me store... Read more

Was this review helpful? 0 0

  • Feb 07
  • Indianapolis, Indiana
  • Extended Warranty
  • 14

Harbor Freight has an extended warranty which mean you have to go thru *** if they make a mistake. I purchased two items on the same receipt and two extended warranties. The clerk only, it appears, entered one on their system. The other item died, and after a week of being on the phone every day, still they can't figure out I have a warranty. I have sent them a copy of the receipt clearly showing... Read more

Was this review helpful? 1 0

  • Jan 29
  • Pleasant Hill, California
  • Returning Broken Tool
  • 22

I have purchased several tools from Harbor Freight store in Pleasant Hill California. EVERY time I buy something they try to sell you an extended service plan. At least on 3 separate occasions I was told I don't need to keep the receipt because all my info is in their computer. I tried returning a broken trim router which I have owned for about a year and bought as a back up for my CNC machine. I... Read more

Was this review helpful? 0 0

  • Jan 10
  • Fort Lauderdale, Florida
  • Online Ordering
  • 16

Harbor Freight advertises that it will ship most orders within 24 hours by Fedex for $6.99 but what they don't tell you is that Fedex picks the orders up from Harbor Freight and then sends it to the post office where it is delivered by regular postal mail in about 10 days. When you place your order you receive an email that tells you that your order has been received and you will get an email... Read more

Was this review helpful? 1 0

  • Jan 06
  • New Orleans, Louisiana
  • Lost Package
  • 14

I placed an order with Harbor Freight, long time customer, 6 days from ordering, it shipped. According to FedEx, 5 days traveling from TX to LA and still 'in transit' with no known delivery date, or explanation. Items were time sensitive - needed for current cold wave. Order will need to be purchased in am locally. Order no longer needed, nor wanted. Harbor Freight refuses to cancel order... Read more

Was this review helpful? 1 0

  • Dec 31, 2013
  • Rancho Cucamonga, California
  • Return Policy
  • 1
  • 23

I was told couldn't return an item without a receipt. After much searching and thinking the receipt was lost, I found it. First time around the manager suggested I would minimally be able to get store credit if I found the receipt. After I found the receipt and went back to Harbor Freight expecting at least a store credit, I was then told couldn't return because I was past 90 days. No... Read more

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  • Dec 30, 2013
  • Poor Customer Service
  • 28

I know this happened some time ago, but every time I use the drill Harbor Freight replaced on a recall, it bothers me. I spent the extra money on their best top of the line battery-powered drill only to get a recall a few months later about a possible fire hazard with the trigger. When I opened the box after following all their instructions to replace it, I found their BOTTOM of the line (least... Read more

Was this review helpful? 2 0

  • Dec 29, 2013
  • Toledo, Ohio
  • Rude Customer Service
  • 2
  • 30

I called your Toledo Ohio Store on Jackman Rd to ask about a return of a Christmas gift that my husbands friend got him I was told by the lady who answered the phone that I couldn't return the electric impact wrench my husband got because (at that time I didn't know we had the receipt) we didn't have the receipt I asked if we could exchange it for something else i was told NO we would have to... Read more

Was this review helpful? 1 0
 
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