Guardsman

I purchased a washer from Wayfair on 10/16/2020 with a 3 year protection plan that should start AFTER the 1 year manufacturers warranty expires per Guardsman service contract terms and conditions (see attached).

Under Effective Date of Coverage of Guardsman protection plan it states; Coverage for a failure resulting from a mechanical or electrical breakdown, as referenced within the definition of failure above begins upon expiration of the shortest portion of the manufacturers original parts and /or labor warranty and continues for the remainder of your term..

I have also attached Hotpoints manufacturers warranty which shows Labor and Parts warranty 1-year entire appliance.

When I called to inquire about my warranty on Tuesday March 5th, a Representative stated that I only had a 2 year warranty and that I needed to send a copy of my invoice showing the purchase of a 3 year warranty. I sent an e-mail with a copy of my 3 year warranty invoice from Wayfair.

I then called back and spoke to a second representative that told me that my 3 year warranty from Guardsman included the 1 year manufacturers warranty plus 2 years protection plan which did not make sense considering that I paid for a 3 year plan with guardsman not a 2 year plan plus a manufacturers warranty. If that were the case that means Guardsman charged me for a 1 year manufacturers warranty which I already had through the manufacturer (Hotpoint).

Submitted a claim for a scratch on a very expensive table purchased from Haverty's Furniture in Port Richey, Florida. The claim was rejected because we checked a box that said it was a discoloration instead of scratch.

We called Guardsman and spoke with a representative named Tracy. We explained the claim rejection and that we accidentally checked the wrong box and the photos submitted clearly show a scratch and not a discoloration. We asked if we were able to resubmit the claim with the proper issue box checked. She said no, you can not submit the same claim, we told her it would be resubmitted with the same photos and the correct box stating it was a scratch.

Again she said it would've rejected. When we asked why she became combative. We asked to speak with someone else, a superior and she hung up on us. Guardsman is s scam and like most " Extended Warranty" scams good luck getting something done once they have your money.

What a waste of $350. I would give zero stars if I could.

I submitted a claim and called the next day to verify that all my documents were received. At that time I was told that they had all my documents and that they were extremely busy but that someone would be contacting me.

No one ever called and when I called the next month all of a sudden my claim was missing my receipt that was in the original documents. I was told to resend the receipt so I did and asked for them to confirm receipt which they never did. So I call again and I get this guy in the claims department who is extremely rude and tells me that my claim was denied because the receipt wasnt submitted on time.

No one ever called me, no one ever emailed me and now claim is denied oh and all of a sudden an hour later I get a reject letter, what kind of company is this, one who takes your money? Funny thing is, they are the ones who sent me the warranty documents because i purchased it, geez how did they know I purchased it if they dont have a receipt?

I purchased this warranty to protect myself and my furniture.I ourchased a lazy boy rocker recliner and the metal bars on the base the welds snapped. I filed a claim, they did send someone out and I received an email saying I would be contacted within 45 days, it has now been 90 days and nothing.

I go online to check the status nothing there either. I have been trying to call but have been placed on hold for over 2 hours on Monday with still no answer. I called first thing in the morning on Tuesday because they are only available on those two days.

I have now been on hold again for over an hour.

There's no email contact. I filed another claim hoping I can get a ressponse through the new claim.

My interaction with Haverty and Guardman insurance has been profoundly disappointing. Firstly, the services were not provided in a timely manner, and to exacerbate the situation, the desired product is still unavailable.

Despite raising a ticket back in October, there has been no resolution to address these issues.

Attempting to reach Guardman's claim customer care has proven futile, as calls to the provided number, 800285****, go unanswered. This lack of responsiveness adds another layer of frustration to an already unsatisfactory experience.

Moreover, the product's quality is subpar despite a considerable expenditure of over $4000 for my comfort. The customer care service has been notably unhelpful and, regrettably, rude towards customers.

The prolonged lack of a suitable sofa has resulted in backaches, further emphasizing the impact of this ordeal on my daily life. Despite the inconveniences faced, neither company seems willing to offer a resolution.

Requests for store credit or an alternative replacement have been met with resistance.

In summary, the combined issues with service delays, product unavailability, unresponsive customer care, and subpar product quality have resulted in a highly unsatisfactory experience. The prolonged ordeal and lack of resolution continue to be a source of frustration and inconvenience.

Over the last 4 yrs I have purchased 7 of their protection plans for many pcs of furniture from the same nationwide retailer. My trusted salesperson suggested the P Plan and said if there was an issue that arose they would repair, clean or replace.

Easy peazy! Small price to pay for peace of mind compared to how much had been spent on the furn.

After about 4 yrs from first purchase, my dog w/dirty paws jumped on a white sofa and also ripped a very small woven thread w/his toenail. This happened mid Sept and a claim was submitted at the time to have the sofa cleaned and the thread repaired. It is now Dec and the sofa is still not cleaned nor is the thread repaired.

IMO based on my experience they have NO cust svc standards, no established policies on processing claims or they just randomly make things up to further stall and avoid processing a claim.

I feel as though their strategic plan is to make it so difficult, time consuming and frustrating to get through the claims process that you eventually give up and they have averted another claim.

At this point I did give up and will have the sofa cleaned myself. The retailer and salesperson has also lost a loyal customer permanently bc they chose to align themselves w/this type of company.

DOI purchased this warranty from Havertys. We bought a sofa and love seat and ottoman.

Love the furniture, but when I turned in a stain it has taken forever to get resolved. I called Guardsman and after an hour and 20min waiti had a very rude employee. I was just asking when my new cushion cover would be in and she told me 4-12 weeks, contact Havertys, and I could only use it once in the entire 5 yrs on that cushion. I was then asking would that pertain to trying to get another stain out and she hung up on me.

I called Havertys and complained they misrepresented the warrantee by saying everything is covered for 5 yrs..

someone was suppose to call me back and as of today no one has done so. I do not recommend this warranty to anyone!!