Guardsman Complaints and reviews

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  • 229 complaints
  • $140,981 claimed losses
  • $616 average
  • 11704 since May 23, 2008

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Guardsman
Main address: PO Box 1461 55440-1461 Minneapolis MN
800-253-3957, , guardsmanproducts@valspar.com
Guardsman reviews, Guardsman complaints, read Guardsman reviews, find Guardsman reviews, Guardsman scam reports
  • 229 complaints
  • $140,981 claimed losses
  • $616 average
Had an experience with Guardsman?
Submit review ›
229 reviews found
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  • 2 days ago
  • Furniture Protection Plan
  • 5

very disatisfy with the way you handle claims. customer have to go to a long process to get a resolution of the claim. once the resolution is completed, Guardsman find a way to justify the claim and not assist customer. based on the protection plan it clearly stated that rip and frame are cover under gurantee. this is not the case. Your customer service representative are trained to give excuse... Read more

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  • Apr 08
  • Valencia, California
  • Customer Service
  • 12

I am hiring an attorney for a class action lawsuit against Valspar, who own Guardsman. Please contact me at tcbdog@hotmail.com. Give a little info and a phone number or email where can be reached. It will probably be in the millions. Guardsman doesn't seem to understand what they are about to get into. Valspar is going to be the ones hurt worst. A lot of complaints are from union household and we... Read more

Was this review helpful? 0 0

  • Apr 08
  • Darien, Connecticut
  • Furniture Repair Replacement Plan
  • 8

Our claim for repair of a burn in the fabric cushion was denied because they said the damage to our 1 year old sofa was caused by a "natural" act, fire (or flood). At the same time, burns are very clearly covered under our "policy", which I now realize is a joke. We did not experience a "fire", we had a 'burn' in the fabric, which is covered. I could not get the customer service rep to explain... Read more

Was this review helpful? 0 1

  • Apr 02
  • San Jose, California
  • Guardsman Warranty
  • 18

I purchased our sofa from Ashley Furniture 3 yrs ago. The guardsman warranty was sold to me at the time of purchase. We contacted guardsman for an abrasion on the piece. After a very rude visit from a technician, as well as many phone conversations with guardsman, I was told the damage would not be covered under the warranty. Reason being was the damage was not caused by my 3yr old daughter,... Read more

Was this review helpful? 0 0

  • Apr 02
  • Taylor, Michigan
  • Extended Warranty
  • 12

I purchased a reclining leather furniture set from Gardner White furniture. I purchased the extended warranty because I was told that if any repair issues or damage came about I would be covered because the warranty would clean, repair or replace the furniture. 3 years later it has started to peel. I contacted Guardsman, my claim was rejected because I couldn't give a specific reason for why the... Read more

Was this review helpful? 1 0

  • Mar 21
  • Pinellas Park, Florida
  • Guardsman Elite Furniture Protection Plan
  • 1
  • 13

Like everyone listed on here, I bought a protection plan from Guardsman. I was told it would cover anything that could go wrong. The fabric peeled off the top layer of what was supposed to be leather. I was sold this based on it covered anything. But they use specific language to narrow down their exposure to almost nothing. Then they will delay and lie in case you get past their wording.... Read more

Was this review helpful? 1 0

  • Feb 17
  • Phoenix, Arizona
  • Guardsman Protection
  • 2
  • 17

In September 2013 I developed a severe rash and began to experience extreme fatigue. I sought medical help. After many costly tests and multiple doctors' visits it has been determined that the cause of these health problems is the Guardsman protection product that had been applied to the upholstered pieces of furniture. (6 chairs and 1 sofa) I have been advised to contact your company directly... Read more

Was this review helpful? 1 0

  • Feb 03
  • Wood Furniture
  • 1
  • 25

Stain on wood furniture which is very small, quarter size and clearly is very fixable but somehow this particular stain is not covered! Although it states liquid stains are covered in the warranty we were given and also stated on their company website,(last I checked stains are usually made by a liquid), but this one is conveniently not covered! Service rep, Lisa, who seems to have a routine... Read more

Was this review helpful? 2 0

  • Jan 10
  • Winter Haven, Florida
  • Furniture Protection Plan
  • 21

In feb. 2010 i purchased a living room set from ashleys furniture store and added the Guardsman protection plan that seemed like good offer at the time for $150. Well i later received a copy of what the protection plan covered and didn't cover and it apparently not for stains or let me put how they put "accumulated stains". First of all if im paying $150 i would expect to get the service i paid... Read more

Was this review helpful? 2 0

  • Dec 31, 2013
  • Randolph, New Jersey
  • Leather Sofa
  • 3
  • 56

I bought a sofa and love seat from bobs, always had a good experience. It's about 2 years old and it's peeling and bubbling on the cushions. Called guardsman the first time and got nowhere the rep told me it was a defect, and I had to call the manufacturer . I called the store where I purchased it from and explained the situation to them where they proceeded to basically tell me guardsmen was... Read more

Was this review helpful? 4 0
 
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