Greentree Servicing - Green Tree failed to pay my Insurance form my Escrow Account
My mortgage was sold from BOA to Green Tree in October, 2013. My account is current and up to date.
Green Tree did not pay my Homeowners Insurance or Wind coverage, one due 1/22/14 & one due 1/23/14. I only knew that an "intent to cancel" was coming by receiving notices from both of these vendors. I promptly sent both insurance companies a check, even overnighting one. I tried very unsuccessfully to discuss this with several customer service reps, who were very unhelpful giving me several "emergency fax numbers" to use to send my "intent to cancel" documents to.
The last Green Tree customer service rep was extremely rude to me, treating me like I was lying and even told me that Green Tree would not handle my issue immediately as it takes 10 business days for any response from them. Now I am out $1600 of my own money and Green Tree has my escrow money that I have already paid throughout the year. Even on today's date, 1/27/14, my insurance agent, who is following up on this for me, states no bank check has come from Green Tree to the vendors. I am constantly receiving advertisement in the mail from them asking if I want to refinance, or if I want "their insurance"-are you kidding me??
After starting to research Green Tree, my issue is common and a ruse because if your insurance company does not receive their payment, Green Tree will conveniently have an insurance policy attached for you-I don't know this yet, but I believe it could be at exorbitant prices.
Something is very fishyโ. My insurance agent (major insurer), who is trying to assist me, states that Green Tree is the worst company they have ever dealt with.
Location: Ormond Beach, Florida
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That is happening to me...My insurance company sent me a cancelation letter, I called my Green Tree rep, he said he sees that it did go out...they will get it. But when I look at my online Green Tree Statement, I don t see it...I only see Radian Ins which is the mortgage insurance company...not my Hurricane or Fire...hmm An I being actually lied to? :(