Goodwill Complaints and reviews

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  • 100 complaints
  • $2,228 claimed losses
  • $22 average
  • 9251 since Feb 16, 2008

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Goodwill
Main address: 15810 Indianola Drive 20855 Rockville MD
(800) 741-0186, , contactus@goodwill.org
Goodwill reviews, Goodwill complaints, read Goodwill reviews, find Goodwill reviews, Goodwill scam reports
  • 100 complaints
  • $2,228 claimed losses
  • $22 average
Had an experience with Goodwill?
Submit review ›
100 reviews found
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  • Apr 13
  • Fort Worth, Texas
  • Rude Manager
  • 12
  • 33

I visited a store on Shiloh Rd. in Dallas 75228 and the manager was extremely rude telling me I had to leave because my child was crying. First of all I have been in this Goodwill many times to hear other children crying, hollering, etc. and nothing was said to them. If it is indeed "store policy", then why isn't enforced for everybody? I'm sorry if a baby crying gets on your nerves (no one else... Read more

Was this review helpful? 3 3

  • Mar 30
  • Phoenix, Arizona
  • Donation Pick Up
  • 16

Goodwill was scheduled a pick up a large donation of goods during the window of 7a to dusk. I received their email reminders and calls in advance of the date. I devoted my day to waiting at the pick up location, 20 miles from my home. I was there from 7a to 6.30p. Never called, never came. When I tried to contact them, my emails were returned as undeliverable although the email addresses are... Read more

Was this review helpful? 0 0

  • Mar 02
  • Tacoma, Wa
  • Phone Exchange
  • 6
  • 36

i bought a phone from the tacoma store on hosmer march 1st...i do understand that this merchandise is used...i brought it home and did not work so i returned to the store next day to exchange it...i was there when the doors opened. not only were they not prepared for the day..cashiers ready to work..counted their tills..also the manager i can only assume she was a manager cause she opened the... Read more

Was this review helpful? 1 0

  • Feb 25
  • Dallas, Texas
  • Rude Customers
  • 2
  • 53

As a Goodwill store manager I can't sit by here any longer and not put in my 2 cents.I never knew what to expect about working for Goodwill till I started Working for this company I have a degree in Business and have been in Retail for over 35 years, In all my years dealing with the public I never had to deal with the kind of people that shop in Goodwill. Now I'm not saying that all of you are... Read more

Was this review helpful? 4 0

  • Feb 08
  • Sarasota, Florida
  • School Reading Books
  • 2
  • 34

this really happened at the Goodwill Bookstore in Brandenton yesterday. Looking for books for my son's school reading when I heard a loud voice complaining about employee's who were late to work, Called one a name referring to ethnic heritage! I asked the cashier who the loud voice belong to and she said the manager.My husband is of forein heritage and I don't take to kindly to slurs! Very... Read more

Was this review helpful? 0 2

  • Feb 04
  • Phoenix, Arizona
  • Calculators
  • 2
  • 29

I recently visited a goodwill in Tucson Arizona. I purchased two calculators at $10 each which I thought was a good deal. Both calculators were missing the batteries. So I was hopeful I would put batteries in them and they would work. Both calculators had a sticker implying used appliance sold as is no guarantee or warranty. Needless to say neither one of them worked. The sticker should've... Read more

Was this review helpful? 0 1

  • Dec 20, 2013
  • Vhs Tapes
  • 2
  • 51

Monday, December 16, 2013 I was purchasing 2 VHS tapes and already had my money out to pay. The store color happens to be GREEN and that's what was on the tapes and she replied $2.00. I told her no, they have green tickets on them. I assure you, it's not about the money, but her attitude towards me not complying to her $2.00. I have been going to this Goodwill store for many, many years, but... Read more

Was this review helpful? 1 2

  • Dec 09, 2013
  • Palmdale, California
  • Used Funiture
  • 1
  • 53

It was around Halloween and this manager L...,, was sleeping on the used couch in her halloween costume in the middle of the room!! I said to the lady behind the counter, I think there is a transient sleeping in your store, are they alright? She said, oh that's our manager, she's been working a lot of hours so she's taking a nap. AWWWW , oh , okay well then I guess that's perfectly normal? I... Read more

Was this review helpful? 1 2

  • Nov 19, 2013
  • North Port, Florida
  • Unprofessional Service
  • 59

Went to the North Port, Florida, Goodwill on Tamiami Trail. Found 2 video game controllers. The original PlayStation controller had 2 price tags that read $1.99, the Game Cube controller had 2 price tags that read $2.99. A great deal, or so I thought. When I brought them to the cashier to pay for them, I was rudely informed that the price is $4.99 each. When I questioned the increase in price, I... Read more

Was this review helpful? 0 1

  • Nov 14, 2013
  • Los Angeles, California
  • Employees
  • 4
  • 92

Today I was in a good mood and decided to go shopping. After picking several items I head it towards the dressing room, where they were 2 latin workers cleaning up the dressing room. As I was waiting I notice the new black security at the door starring in my direction. The workers finish the job and I show them the 3 pieces that I was going to try on, leaving the other items by the door since... Read more

Was this review helpful? 0 0
 
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