General RV Complaints and reviews

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  • 29 complaints
  • $101,153 claimed losses
  • $3,488 average
  • 5950 since Jun 13, 2011

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General RV
Main address: 48500 12 Mile Rd. 48393 Wixom MI
888-247-5607, , http://www.generalrv.com/contact-us.aspx
General RV reviews, General RV complaints, read General RV reviews, find General RV reviews, General RV scam reports
  • 29 complaints
  • $101,153 claimed losses
  • $3,488 average
Had an experience with General RV?
Submit review ›
29 reviews found
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  • 2 days ago
  • Used Rv
  • 3

Don't believe a word these people tell you, they are liars! Bought a used rv from them and was told everything worked in it, then when we did a walk through, which we paid for, found out the radio didn't work, had to order a new one. The refrigerator didn't work, had to take it back the next day and order parts for it. Also found out the previous owner never took care of it in winter and they... Read more

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  • Apr 14
  • Cleveland, Ohio
  • Generator Replace
  • 5

I purchased a used Rialta two weeks ago and left with the promise that they would repair or replace the generator that they removed . I have had no response from the service department or the salesman after several attempts. I need to have this resolved quickly. North Canton store Mark Hoover salesperson.The Rialta was checked out for$850 .If they cannot repair/replace it I want a settlement of... Read more

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  • Nov 15, 2013
  • Wixom, Michigan
  • Bad Technical Issue
  • 38

Would not buy a roll of toilet paper from these people. Paid 60K+ for a Big Horn. This was my first 5th wheel and after a couple months we would hear a clunking sound every time we stopped or started. By that time it was winter and didn't take it out again. In the spring took the unit back to General for carpet replacement that had frayed due to hitting the island from the slide. Also showed them... Read more

Was this review helpful? 2 1

  • Sep 18, 2013
  • Birch Run, Michigan
  • Misleading Information
  • 1
  • 70

Last year I recived a flyer in the mail for winter rising my motorhome no appt. needed. I got there and was told I had to have an appt. only 120 miles wasted. this year I called them to get my generator repaired it was a month later before I could get it in. ok. got there only to be told they didn't work on onan even though I was asked what brand it was at the time I made the appt. was made. They... Read more

Was this review helpful? 2 0

  • Sep 12, 2013
  • Travel Trailer
  • 99

I entered the below complaint on the BBB website under 'Problems with Product/Service' for General RV Draper, Ut. Its dated 6/13/2013 and is still there as of 9/12/2013. THE SETTLEMENT WE WERE OFFERED NEVER MATERIALIZED. So at the end of Aug, one of the stabilizer jacks broke because a weld failed (Replacement approx. $100). I was reminded of the non-existent settlement and entered another... Read more

Was this review helpful? 1 0

  • Aug 27, 2013
  • 5Th Wheel Trailer
  • 1
  • 125

We were very excited to buy our 5th wheel. We spent several weeks looking for the right one. We found it at General Rv in Draper Utah. When all was said and done we paid 18,000 for the 5th wheel with a 750.00 down payment. T.J was the guy that did the loan. He forgot to take the money for the down payment that day. When he called us a week later for it had we known then what we know now we never... Read more

Was this review helpful? 2 0

  • Aug 22, 2013
  • General Rv Birch Run
  • 8
  • 139

Very rude dealership - they wouldn't let us look on the lot by ourselves, made us sit down in salesman office & then he would only show us 3 campers - they were very pushy the entire time & tried to force us to buy something that was totally different than what we asked for - I asked to look on my own because I didn't want to be pressured & wanted to grab a salesman when I found the... Read more

Was this review helpful? 3 3

  • Aug 21, 2013
  • Draper, Utah
  • Customer Service Furnace
  • 113

We traded a camper in on a used toy hauler at General RV in Draper UT. while we were in the process of purchasing the new unit the staff was all very helpful on everything we had questions about then immediately after we signed papers service went to ***, the trailer we purchased was missing a few things that I was promised to get I am still waiting on these items and its been over a month and... Read more

Was this review helpful? 0 0

  • Aug 13, 2013
  • Brake Controller Install
  • 1
  • 117

"Customers are #1"? If you're planning on using General RV, better grab a number because you will be more like #100 with them! I've never encountered such degrading customer service. Beware when using their service department for parts, installs, and repairs!! General RV installed a brake controller, which they insisted was required by law, on my 2008 Jeep Liberty. The RV does not meet the... Read more

Was this review helpful? 1 0

  • Aug 05, 2013
  • Brakes
  • 5
  • 123

Our year warranty was almost up and we wanted to get the toilet valve looked at since it was leaking and the water pump was running occasionally thru the night and wanted it fixed before it became a severe issue. The other work we wanted done were to have awnings installed above the slide outs. These were looked at and done in a week, awesome turn around. On pick-up the device rep informed us... Read more

Was this review helpful? 1 0
 
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