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New Generac 17kw generator complete failure -- bad product!

Company Generac
Product / Service Generator For Home
Location Middletown Township, New Jersey
Category Utility
Views 644
Monetary Loss

My 17kw generac [not capitalized -- they should not be respected] generator failed during Hurricane Sandy. The generator is fully maintained, oil and filter changed after 1st 8 hours of operation. The generator is less than a year old. The authorized generac service company made three visits. They could not fix it nor is generac people helping them. The field people get little or no support from the company. At this time the generac 17kw is still down and the authorized service people do not have a clue as to why [generac does not help]! I called generac directly and you can only reach phone reps that have no technical knowledge and you cannot talk with any technician or engineer. All they do is refer more authorized electricians -- all of which are shops without the generac expert. Authorized dealers/service companies only receive TWO days training with generac.

So, the bottom line, if anyone is considering purchasing a whole-house generator DO NOT RECOMMEND generac! I would recommend Kohler. I know of people who have Kohler's and new Kohler's do not go down!

Please pass along all this information -- do not buy generac.

Monmouth County, NJ 2dd0548

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Feb 12  from Wall Township, New Jersey
Im really sorry to hear about the problems you are having with your Generac generator. We are a local dealer located in Wall, NJ. We have a great team of Generac Techs and staff on hand that would be willing to help in anyway. Please let us help take care of any needs and problems that you may have.
Aggressive Power Systems
Mark Eiflander
(732) 681-2222
Reply to Anonymous

Jul 18, 2013 
I can fix you Generator over the phone.
Reply to MasterP

May 21, 2013 
15 year electrician here, 32 years old , if you can buy a 22 kw standby genset for 4-5 grand it's a piece of garbage . It's amazing, I install a 600 amp industrial backup generator , around 150,000$ , it never fails , someone buys a kit from loews depots for 3500$ it craps out. My advice, man up like the old days when there was no electricity, . Just kidding , buy solar, no wait , invest in wind farming, harness the power of the river of bs . You get what you pay for, don't cry when you cheap out, tears cost you too much.
Reply to Dave is right

Mar 04, 2013  from Thunder Bay, Ontario
Alerg, replace it? with what?? surely you would not want another one of their boat anchors! repalce it with cash would be the only answer! the old rule applies here people...you get what you pay for...if these things were remotely reputable for the cost they dump them at, real co's like kohler and onan or winco wouldnt be able to sell any product! hmmm think about it
Reply to dave

Jan 24, 2013  from Columbus, Ohio
Generac does provide tech support to it's certified dealers and if your technician couldn't figure out the problem its time to call someone else. We did our homework on companies when purchasing our generator and have been pleased with the Generac product and our service/install company. We have a friend who sells large industrial electrical jobs and his company sells Kohler. He has a Generac 20kw at his house.
Reply to cbus44

Jan 10, 2013  from Mountain View, California
I have to agree. I have a three year old Generac 17KW that has NEVER worked except to start up long enough to break. It has been broken 9 times in 3 years and the company does not feel this is a lemon. If this is not a lemon, then that means this is how they expect their products to work. That being said, DO NOT BUY A GENERAC!
Reply to Lori2

Dec 10, 2012 
As previously stated, my 17Kw Generac failed after three days [during Sandy Storm]. Finally, after my utility power was restored and after the fourth visit from a authorized Generac dealer, the generator was repaired. However, they could not explain why it failed [being almost new] and could not explain why it took them four visits and over 7 hours and four visits to fix it.

The main problem stills exisits: Generac owners are at the mercy of a very small dealer network -- who are very small companies [electricians] -- who are very busy during emergency/storms and get little or no support from Generac. The chances of getting service on your generac are two -- slim and none.

What failed: the brushes!
Why: they do not know!

But this I do know, the brushes were missed aligned. Although there is no adjustment for the brushes [they just bolt in w/ 2 screws], and after replacing them 2 prior times, they placed small washers on each screw [it appears a Generac tech finally told the dealer to try this] to move the brushes so they would contact the armature correctly. How is that for terrible/poor quality control! The question is: how many Generacs are out there with the same problem and how many more will fail next time they are needed. How long will my last next time?

This product and company cannot be trusted -- they should replace my generator.
Reply to alagenerac

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