Gander Mountain Complaints and reviews

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  • 35 complaints
  • $27,738 claimed losses
  • $793 average
  • 2337 since Nov 24, 2009

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Gander Mountain
Main address: 5398 Martin Luther King, Jr. Highway 27834 Greenville NC
1-888-542-6337, , https://www.gandermountain.com/contact.shtml
Gander Mountain reviews, Gander Mountain complaints, read Gander Mountain reviews, find Gander Mountain reviews, Gander Mountain scam reports
  • 35 complaints
  • $27,738 claimed losses
  • $793 average
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35 reviews found
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  • Jan 27
  • Jacksonville, Florida
  • Firearms
  • 5

I purchased two firearms from Gander Mountain and the salesman added two proplan extended one year warranties with one free cleaning. I was not asked, didn't even know what proplan was on my receipt. I never take extended warranties, and I would never let anyone clean one of my guns. I bought two Sig Sauers, spent over 1300.00 and they had to rip me off for 60.00 more dollars. I've always gone to... Read more

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  • Jan 23
  • Freight Charge
  • 1
  • 13

Went online to but a 6'6" fishing rod and Gander Mountain wanted to charge an additional $10 freight charge. I thought, ok I will just order four and they can ship them together for the same price. WRONG. They wanted to add $40 for additional freight charges. What a ripoff. The total cost to ship should not be exponentially increased by the number of items I ordered. This makes me wonder why... Read more

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  • Jan 17
  • Compensation Claim
  • 2
  • 49

Gander mountain is not denying they destroyed my taxidermy displays they just won't return my calls ,e-mails or texts. They have offered me 10% of the actual worth of these pieces and that is very insulting to me.They were in perfect condition when I dropped them off as they requested. Now they are gone and they won't compensate me even though they admit to being liable.They just don't care. I... Read more

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  • Dec 18, 2013
  • Display Mounts
  • 15

>:(I put several mounts on display at Gander Mountain in Twinsburg Ohio and they have disappeared. They came to me looking for mounts to display in their store. A lg life size black bear(B&C), Bearcub and porcupine. Fisher with a small porpupine and 3 ducks. Gander HQ says they are not responcible for the lose and offered me an insulting amout in gift cards. They have since located(won't... Read more

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  • Dec 16, 2013
  • Store Manager
  • 7
  • 172

The store manager, Donald, is so intimidating when me and my wife go there. He yells, "Can I help you!!!!!!!!?" and has this look on his face that is uncomfortable. When I checked out at the front, I asked the cashier who is that guy. She says, "He's the manager, Donald." and she rolled her eyes. We talked a bit and she said he makes employees cry all the time when he yells at them. I love the... Read more

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  • Dec 08, 2013
  • Ramsey, Illinois
  • Product And Service
  • 4
  • 158

Purchased new pistol at Gander mountain, new S&W 9mm, semi. First firing gun jammed, I could not unjam, called store. Spoke with Bryan, Albany, GA. He stated ATF laws wouldn’t let them except returns. I am retired law enforcement, called ATF (DC) they stated that was a civil matter and it was more likely store policy not law. I called Gander Mountain customer service, made them aware that I... Read more

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  • Nov 30, 2013
  • Green Bay, Wisconsin
  • Gun Purchase
  • 32

I have purchased 4 new guns from Gander Mountain in the last 5 yrs. I purchased another gun today and Gander Mountain Appleton, Wi is by far light years ahead of their competition. Courteous, Friendly, Helpful. I came in to the store to look at a rifle advertised in the local newspaper. I was mistaken as it was an ad from Cabela's. The rifle was advertised at 199.00. The exact same rifle is... Read more

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  • Nov 15, 2013
  • New Hartford, New York
  • Customer Support
  • 2
  • 53

On 11/3/2014 I placed a Remington Enhances 1911 on layway. The gun was marked $849 under the price was an asterisk followed by "after Gander mail in rebate". 2 Days later I came in and paid for the gun, had it put on my permit and went back to pick it up. I asked what I had to do for the rebate, the clerk said there's no rebate on this gun. I explained what was on the tag when I purchased it. He... Read more

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  • Nov 13, 2013
  • Huntsville, Alabama
  • Exchange Policy
  • 35

I received a 6 qt. Lodge enameled Dutch oven, which was purchased at Gander Mountain, as a gift. The first time I used it, a little piece of porcelain popped out of the bottom of the pot. I'm thinking, no big deal, Lodge warrants their products. I go to Gander Mountain to exchange the pot. Naturally, I do not have the receipt. I was told that they could not authorize exchanges at the store and... Read more

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  • Nov 08, 2013
  • Palm Beach Gardens, Florida
  • 40

Went to my local Gender Mountain (Palm Beach Gardens) and bough a screen enclosure from bugs. Went camping with it one day and the screen enclosure wasn’t able to withstand 10mi wind. It was blown away twice and I had to take it down all together. Went to return the darn thing and they would not refund my money saying the tents are not returnable. Christina (zone manager) refused to help and said... Read more

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