Front Point Security Complaints and reviews

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Industry: Home Security
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  • 14 complaints
  • $140,994 claimed losses
  • $10,071 average
  • 10304 since Nov 01, 2011

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Front Point Security
Main address: 1568 Spring Hill Road, Suite 100 22102 McLean VA
(877) 602-5276, , WeCare@frontpointsecurity.com
Front Point Security reviews, Front Point Security complaints, read Front Point Security reviews, find Front Point Security reviews, Front Point Security scam reports
  • 14 complaints
  • $140,994 claimed losses
  • $10,071 average
Had an experience with Front Point Security?
Submit review ›
14 reviews found
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With Official Company Response

  • Feb 06
  • Prior Lake, Minnesota
  • Security Service
  • 2
  • 63

This is the first public expression of frustration with FrontPoint security. In addition to being charged for months @ over $42 dollars a month, for equipment sent to me that didn't work, empty promises from FrontPoint to remedy the initial problem (equipment arrival time), they now are insisting they need to keep charging my account monthly when I have had NO protection from them on my home. I... Read more

Was this review helpful? 3 2

With Official Company Response

  • Dec 21, 2013
  • Reston, Virginia
  • Multi Year Contract
  • 1
  • 234

I just felt I had to reply to all the complaints about fees for cancelling contracts. When you sign a multi year contract with FrontPoint you receive discounts upfront on your equipment. These discounts are a couple hundred dollars, but you are locked in for 3 years. That's the risk you take signing a contract like that. It's kind of common sense. I personally just had to cancel my system for a... Read more

Was this review helpful? 6 6

With Official Company Response

  • Dec 05, 2013
  • Security System
  • 1
  • 376

Terrible equipment. Our "mother board" has a buzzing sound so we have to turn the volume down low and probably wouldn't hear it if someone broke in. It Looks cheap and is embarrassing. Now we have to pay $515 to get out of contract. I do understand contracts so that is not what upsets me. I just hate being charged for ***. There monthly payment is high. I can tell that all of their reviews are... Read more

Was this review helpful? 4 4

With Official Company Response

  • Sep 23, 2013
  • Destin, Florida
  • Front Point Home Security Services
  • 11
  • 576

I was atracted to frontpoint home monitoring services due to the lower cost of the initial monitoring equipment. I believe that they gave me a panel with a market cost of $300.00, no hardwire installation. After a year my husband got a $35,000 pay cut and we were trying to lower our expenses. When I contacted Frontpoint and requested how much it will cost us to cancel our contract their response... Read more

Was this review helpful? 9 24

With Official Company Response

  • Sep 10, 2013
  • Alarm Service
  • 2
  • 813

Frontpoint is horrible the sensors keep falling off, and I just learned they buy their reviews from Yelp.com I tried to turn it, and they told me that my 30 days was up, but the rep told me that I can return it up to 60 days, and he will extend my trial period out. Complete garabe everything they have to offer, I can't believe I fell for this! Extremly upset. Not just because the equipment is... Read more

Was this review helpful? 3 19

With Official Company Response

  • Aug 21, 2013
  • Security System
  • 2
  • 771

Horrible it's the same equipment as protect america. What they do is pay for reviews. They conned me. They are overpriced, and they *** you into reviews. When you call them, all they will do is rant and rave about their reviews. You mention another company they will tell you they are the best security system, protect your family with us, we are the best. They are a mom and pop shop,... Read more

Was this review helpful? 6 19

With Official Company Response

  • Apr 11, 2013
  • Security System And Services
  • 3
  • 1024

Well, now I learn all your rankings are self made rating sites of bribes : ( Company is a joke. The door sensor has fallen off several times now (adhesive tape) Which has happened while at work. The city has charged 3 false alarm fees totaling $175 now. Since then I've stopped using it. I've seen tons of holes in the system being no one could actually come out and design it. They claim its... Read more

Was this review helpful? 11 74

  • Mar 06, 2013
  • King Of Prussia, Pennsylvania
  • Security System And Services
  • 6
  • 1072

XXXXXX, Your FrontPoint Security account is currently $23.59 past due. Unfortunately, the payment method we have on file is no longer allowing charges for your monthly monitoring service. Please call us at 877.602.5276 as soon as possible to make your payment and ensure your service is uninterrupted. Both properties are payed 6mo. (SIX MONTHS in ADVANCE), however; the collection threats... Read more

Was this review helpful? 9 36

  • Feb 07, 2013
  • Ponte Vedra Beach, Florida
  • Billing Issues
  • 663

FrontPoint Security - Billing Issues?You have been paid ahead for both accounts and this has not been recognized. Schwab has informed me that the checks do not get posted: thus the system - your system - generates an anomaly. In view of my better judgment and the e-mails that I have sent - I included 2 payments that move us to two complete monthly payments (cycles ahead) of what is necessary... Read more

Was this review helpful? 5 15

  • Nov 26, 2012
  • Rocky River, Ohio
  • Alarms
  • 933

I am following up with you in regards to our conversation last week. I also understand you have since had another false alarm. When our monitoring station tried to contact you at the phone numbers on file, they were forwarded to our customer support depertment. This is something that cannot happen, as you need to be contacted in the case of an alarm. We need to resolve all issues at hand as soon... Read more

Was this review helpful? 13 48
 
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