Contact Franklin American Mortgage Customer Service
Franklin American Mortgage Phone Numbers and Emails
Toll-Free Number:
-
(800) 295-1020
Customer Service:
-
(866) 326-2677 ext 1985Correspondent Lending
-
(615) 778-1000Franklin Regional Operations Center
-
(888) 514-2300Refinancing
Franklin American Mortgage Emails:
Accounting/ Billing
Payment Servicing
Complaints/ Feedback
Contact Information
Franklin American Mortgage Website:
Franklin American Mortgage Help Center:
Corporate Office Address:
Franklin American Mortgage Company, Inc.
6100 Tower Circle, Ste 600
Franklin,
Tennessee
37067
United States
Other Info (opening hours):
Support Hours:
Monday - Friday: 8:00am - 5:00pm (CT)
Other Location:
Texas Regional Operations Center
5221 N. O'Connor Blvd., Ste 900
Irving, TX 75039
Summary of Franklin American Mortgage Customer Service Calls
144
TOTAL
CALLS
CALLS
02:47
AVG CALL
DURATION
DURATION
27%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Franklin American Mortgage?
Payments and Charges Question:
- “Trying to make my payment please”
- “Payment”
- “Bill”
Product/ Service Question:
- “Says loan has been moved to other provider”
- “Insurance claim”
- “Pay loans payment”
Request for Information Question:
- “Tech support”
- “How to file for taxes”
Account Question:
- “Escrow account”
Employment Question:
- “1098 tax form for my house”
- “Payoff statement”
Refund Question:
- “Tax refund”
Other Question:
- “Appraisal update”
- “You”
- “Pay mortgage”
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Franklin American Mortgage