Franklin American Mortgage Phone Numbers and Emails

Toll-Free Number:

  • (800) 295-1020
Send Message

Customer Service:

  • (866) 326-2677 ext 1985
    Correspondent Lending
  • (615) 778-1000
    Franklin Regional Operations Center
  • (888) 514-2300
    Refinancing
  • (877) 883-1073
    Servicing Department
  • (877) 496-1900
    Texas Regional Operations Center
  • (214) 496-1900
    Texas Regional Operations Center

Accounting/ Billing:

  • (800) 234-6002
    Payment or Account Information
  • (866) 510-8930
    Payment Servicing

Legal:

  • (888) 999-1927
    CCPA Inquiries
  • (800) 922-9999

Technical Support:

  • (877) 562-6118
    Wholesale Technical Support

Franklin American Mortgage Emails:

Accounting/ Billing
Payment Servicing
Complaints/ Feedback
Is this your business?
More phone numbers and emails Less phone numbers and emails
PissedConsumer Club

Contact Information

Franklin American Mortgage Website:

Franklin American Mortgage Help Center:

Corporate Office Address:

Franklin American Mortgage Company, Inc.
6100 Tower Circle, Ste 600
Franklin, Tennessee 37067
United States

Other Info (opening hours):

Support Hours:

Monday - Friday: 8:00am - 5:00pm (CT)


Other Location:

Texas Regional Operations Center

5221 N. O'Connor Blvd., Ste 900

Irving, TX 75039

More contact details

Franklin American Mortgage Rating Based on 35 Reviews

Rating details

1.4
more details
Customer service
Product or Service Quality
Reliability
Website

Rating stats

Rating trend

Summary of Franklin American Mortgage Customer Service Calls

144 TOTAL
CALLS
02:47 AVG CALL
DURATION
27% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Franklin American Mortgage?

Payments and Charges Question:

  • “Trying to make my payment please”
  • “Payment”
  • “Bill”

Product/ Service Question:

  • “Says loan has been moved to other provider”
  • “Insurance claim”
  • “Pay loans payment”

Request for Information Question:

  • “Tech support”
  • “How to file for taxes”

Account Question:

  • “Escrow account”

Employment Question:

  • “1098 tax form for my house”
  • “Payoff statement”

Refund Question:

  • “Tax refund”

Other Question:

  • “Appraisal update”
  • “You”
  • “Pay mortgage”

Compare Franklin American Mortgage To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Cenlar image
646 reviews
1.3
Pennymac image
658 reviews
1.5
Vanderbilt Mortgage image
411 reviews
1.4
Write a review
Do you have something to say about Franklin American Mortgage? What happened? What can we help you with?
Submit review Don't show this popup