Franklin American Mortgage Complaints and reviews

Franklin American Mortgage reviews, Franklin American Mortgage complaints, read Franklin American Mortgage reviews, find Franklin American Mortgage reviews, Franklin American Mortgage scam reports
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  • 11 complaints
  • $87,170 claimed losses
  • $7,925 average
  • 1401 since Mar 21, 2008

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Franklin American Mortgage
Main address: 501 Corporate Centre Dr. Suite 400 37067 Franklin TN
800-295-1020, 615-778-1000, 214-496-1909, paymentservicing@franklinamerican.com
Franklin American Mortgage reviews, Franklin American Mortgage complaints, read Franklin American Mortgage reviews, find Franklin American Mortgage reviews, Franklin American Mortgage scam reports
  • 11 complaints
  • $87,170 claimed losses
  • $7,925 average
Had an experience with Franklin American Mortgage?
Submit review ›
11 reviews found
Show first:

  • Jan 21
  • Fond Du Lac, Wisconsin
  • Unreceived Payment
  • 6

I requested my tax to be paid for before year end 12/31/13. I was told that it will be done asap. Money was drafted from my escrow account on 12/17/13. On 12/30/13 I called my tax place and they never receive the payment. When I called Franklin American back I was told they paid it on 12/17/13 but was unable to provide the check# they paid my tax with. When I finally get to speak with the... Read more

Was this review helpful? 1 0

  • Nov 07, 2013
  • Dallas, Texas
  • Mortgage
  • 38

The underwriter had our information 5 months prior to our anticipated closing date. The day before that date, more questions came up about a 10 year old mortgage that she knew about from the initial paperwork. We simply could not provide enough information for this underwriter. We had to move out of our rental (domicile while building) and store our home items and continue to try to satisfy... Read more

Was this review helpful? 2 0

  • Aug 30, 2013
  • Naples, Florida
  • Loan Processing
  • 53

Took more than 60 days to process the loan, when I was pre-qualified and approved by other lenders with a high credit score. Drifted from dept to dept. Left hanging at closing table on a number of delayed docs. It gets worse. Once mortgage secured with FAM, trying to get through to them on PMI issues, improperly calculated tax statements (they sent the wrong ones), and getting customer service,... Read more

Was this review helpful? 0 0

  • Jul 04, 2013
  • Slidell, Louisiana
  • Home Mortgage
  • 56

When I first talk to loan officer candy metzler slidell location she put the phone down without putting it on hold while she talk with another customer very rudely then got back to me and perceeded to tell me how incompitent some customers worth it took over a month of submitting document after document closing date was set for june 28th and called me a week before to day I wasnt approved..the... Read more

Was this review helpful? 0 1

  • Jun 05, 2013
  • 54

I received check from my insurance Co. made out to me / you. I called ask where your Rep. was located to sign check? Answer was you must send us check signed, Ins. Adjusters Est. and Roofers Est. Plus we will send you and your Roofer to fill out. We will inspect repaired damage. This shows me you have no trust in people and you are bulling me in to doing more work and my roofer more paper work.... Read more

Was this review helpful? 0 0

  • May 23, 2013
  • Tennessee Ridge, Tennessee
  • Mortgage
  • 73

This is by far the worst experience I have ever had with a mortgage company. After 45 days of submitting document after document, spending $1000 for inspect, appraisal, etc. receiving a conditional approval only to be denied 3 days prior to closing. The reason for denial is a day 1 issue having to do with inheritance money, not 45 days later. Not only did I lose money, so did the seller.... Read more

Was this review helpful? 0 0

  • Feb 18, 2013
  • Cleveland, Ohio
  • Mortgage Company
  • 102

Had 45 days to close and FAMC missed closing date! Underwriter Is terrible and unresponsive. I'll never work with this company again. Mortgage broker has gone up the chain of command trying to get this deal closed and FAMC has no response. I'm literally repulsed! This is the worst experience I have ever had with a mortgage company. What company takes over 45 days to close on a house that... Read more

Was this review helpful? 0 5

  • Feb 09, 2013
  • Denver, Colorado
  • Mortgage Broker On Home Purchase
  • 1
  • 129

I have been dealing with Mark Barnett at Franklin American Mortgage since the beginiing of November. I had submitted all income statements, w2's, check stubs, abnk statements,everything. At the last minute they denied the loan for 3 overdrafts that were paid 3 months ago. They had all this information well in advance. After I paid $455.00 for an appraisal and I think they knew the loan wasnt... Read more

Was this review helpful? 2 15

  • Nov 06, 2012
  • Quincy, Massachusetts
  • Mortgage
  • 137

They are the worse ran company I have dealt with. Their claims dept keeps calling me that I'm late 3 months mortgage when I have proof that I paid. I've faxed them the proof over 3 times and their response is that it takes 24-36 hours to process. Ok thats fine but it has been over 3 times faxing in a spam of a month. Not only that, this hurricane has caused damaged to my house. So not... Read more

Was this review helpful? 0 10

  • Jul 13, 2010
  • Jasper, Arkansas
  • 1
  • 113

filed chapter7 final 12-8-09. this is 7-13-10, still want ins. payment i still owe such &such . talked to the bankruptcy officer at first franklin to make sure everything was under control he assured me it was. now 7mo. later, still wont let it go. what do you people want? i know you received copies of everything from chapter court. i dont know why i keep receiving all these letters. i made... Read more

Was this review helpful? 1 1
 
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