First Choice Power
First Choice Power Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First Choice Power has 1.4 star rating based on 33 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient quick turn on.
Cons: Customer service, At all, Fraudulent.Recent recommendations regarding this business are as follows: "Beyond the pricing of the service in Texas, READ THE REVIEWS.", "Night time customer service. And yeah with help", "select another company".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
First Choice Power has 1.4 star rating based on 33 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Convenient quick turn on.
Cons: Customer service, At all, Fraudulent.Recent recommendations regarding this business are as follows: "Beyond the pricing of the service in Texas, READ THE REVIEWS.", "Night time customer service. And yeah with help", "select another company".
Most users ask First Choice Power for the discount as a solution to their issues.
Consumers are not pleased with Billing Practices and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Payment
Waiting, and waiting, and waiting for refund check
User's recommendation: Beyond the pricing of the service in Texas, READ THE REVIEWS.
Need lights cut on today
Lights turned off by someone else need power on Someone else called and turned off my power and I'm sitting in the dark and I need my power on I need my power on and no one can turn my power on but they can turn it off
Preferred solution: My power turned back on
Some one called and adding power conection to my account on August 7. 2020.
On Oct. 20, 2020, at approx.
10 am my house power was disconnected. At this time I called First Choice Power and paid on line on my credit card on File on First Choice power in the amount of $1535.91II suspected and called First Choice Power. Mike First Choice Power represented explained: On August 7, 2020, Someone called and adding a power account ton my account. It also changed address for both account for monthly bill.
Also, changing my email address. Mike said his address is 7611 Crestwood Ln. in Houston>;I am expecting for credit in the amount of 1535.91 in my credit card in file.
Also investigate for fraud identity and disconcert Power from the address added to my account on August 7,2020.Please call me as soon as possible to discus this matter. I am leaving at 217 Breeds hill for 22 years and my phone # 713-494-****.
Preferred solution: Full refund
I paid my full bill and my lights ain't back on yet and y'all cut them off fast and if you don't mind cut them back on fast it's cold and I need to take a bath and eat plus like I was just saying I
I didn't pay my bill and my lights ain't on now y'all cut them out face but y'all won't cut them on face it's too cold for my likes to be off and I don't pay my whole 185 and all this isn't going on so I need my lights back on like ASAP it's cold I need to eat and take a bath it's cold yesterday gone I'm going to pay the hundred something dollars my lights are still off come on I'm going to do a big complaint about y'all you took my money but you gave me my license it's been way overdue what time you have to come my lights back on thank you Mr.John Colbert in Kernes TX 75144 zip code and please I'm asking nice for y'all to come on cut my lights back on and you can hey I know y'all push buttons to cut the lights off and on and it's still COV-19 out here in the whole world still but I'm not trying to be mean but I need my lights and I done paid my full bill 185.85$ is what I just paid and this isn't right and I need heat and I just want what I paid for and this my lights back on and y'all told me my would of been 3-4 hours and that's kinda to long too and looking at whole the world different definitely messed up now and if you can please help ASAP turn them on for me and old my bones are old and getting to hurting real bad out here in the cold and I can get sick and I can't afford to get sick cause I'm here by myself right now and please please please cut my lights on right soon thank you have some kinda for customers to have the opportunity to go back check on if there lights are on or progress mode and everything and the opposition to be trouble shoot or do something to be able to cut on their on water and whatever else but once again thank you and I'm just kinda upset
User's recommendation: Night time customer service. And yeah with help
Rate fluctuation
I have been with first choice prepaid for six months now. I recieve daily text from FCP that include details on daily usage, key, and dollar amount used for the day and the key rate.
For 5 months it the rate has stayed consistent at .10 6 but as the temp grew warmer I went from paying 2.50 a day to 5.50 to 7.00 a day.
Thata when i called to see what could be done.
They were kind enough to offer a lower rate on June 18th, at .086.
Guess how long it lasted after being with them for 5 months at .106,
June18th to June 30th. Then they automatically switched me back to .106.
And now its summer and I'm paying 11.20 to 12.40 a day in usuage.
Here is the real salt in the wound: A customer can only ask for a rate change ONCE in a three month period. #2 The rate can change at the beginning of every month.
#3 word to the wise: if you call to change your rate DO IT ON THE 2ND OR 3RD..because it will last only for that month, then it will go back to the high rate and THERES NOT A GOT DAM THING YIU CAN DO ABOUT IT. That's how *** first choice power is.
Go shop somewhere else..o that's right customers like us cant and that's why we are stuck selecting a *** company that takes advantage of their client base.
- Convenient quick turn on
- Rate policy abuse
Preferred solution: Price reduction
User's recommendation: select another company
THE UPS STORE COHASSET MA
Electric pole is about to fall over
Preferred solution: Fix electricity
Billing
Fraudulent service provider
Cheaper to break contract, than contouring pay higher electricity bills!
- Poor customer service
- Price gauging
- Fraudulent
Preferred solution: Full refund
I need to get my account number and see qhy my bill has not come in
Fine until the end
Need lights cut on today
Terrible customer service
Theft by deception deliberately!!!!!!!! No lights 4 2 days
Quick to cut your lights off and take their time to cut them back on
About
, , , ,
First Choice Power is an American electric provider. The company is headquartered in Texas. The tagline of the company is: "With First Choice Power, everything is simply better." The company serves residential and commercial customers. There is also a special First Choice Power rewards program that is called Simply Better Rewards. This program allows the customers of the company to earn rewards for using electricity and then to exchange them for merchandise. First Choice Power is one of the leading retail electric providers in Texas.
The company has founded First Choice Power Fund to support the communities the company serves.
First Choice Power is ranked 327 out of 1546 in Utility category
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Hello Georgia. We are truly sorry for the inconvenience you have experienced without power.
We would like to take a closer look at your account and help in any way we can. Please feel free to reach us through any of our communication channels: The Facebook team at https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2FFirstChoicePower%2F The Twitter team at https://twitter.com/firstchoicepwr?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor By phone toll-free at 1-86*-***-****. For your convenience, we are available Monday-Saturday from 7:30 a.m. to 8:00 p.m.; all times are Central.
Or through our Live Chat department at www.firstchoicepower.com. We will do our best to solve your concern. We look forward to hearing from you soon. Thank you for the feedback.
Be safe! - Sophie / Digital Care
Hello Georgia. We are truly sorry for the inconvenience you have experienced without power.
We would like to take a closer look at your account and help in any way we can. Please feel free to reach us through any of our communication channels: The Facebook team at https://www.facebook.com/login/?next=https%3A%2F%2Fwww.facebook.com%2FFirstChoicePower%2F The Twitter team at https://twitter.com/firstchoicepwr?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor By phone toll-free at 1-86*-***-****. For your convenience, we are available Monday-Saturday from 7:30 a.m. to 8:00 p.m.; all times are Central.
Or through our Live Chat department at www.firstchoicepower.com. We will do our best to solve your concern. We look forward to hearing from you soon. Thank you for the feedback.
Be safe! - Sophie / Digital Care