Fingerhut Complaints and reviews

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  • 383 complaints
  • $26,516 claimed losses
  • $69 average
  • 19821 since Mar 06, 2008

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Fingerhut
Main address: 6250 Ridgewood Rd 56303 St. Cloud MN
1-800-208-2500, , customerservice@fingerhut.com
Fingerhut reviews, Fingerhut complaints, read Fingerhut reviews, find Fingerhut reviews, Fingerhut scam reports
  • 383 complaints
  • $26,516 claimed losses
  • $69 average
Had an experience with Fingerhut?
Submit review ›
383 reviews found
Show first:

  • Apr 12
  • Tucson, Arizona
  • Bad Customer Service
  • 5

fingerhut customer service is felony level incompetent !!! I ordered a tv from fingerhut, received it on a friday. The following saturday i discovered that the tv did not work. I called customer service on the following monday to arrange for the item to be picked up for return. customer service told me that fed ex would mail me a return label. a few days later i called f/h because i had not... Read more

Was this review helpful? 1 1

  • Apr 04
  • Northglenn, Colorado
  • Credit Reporting
  • 1
  • 13

I opened an account with fingerhut a few years back. I don't even have any of the information on the account anymore, I shredded it. But I had pulled my credit history and they are listed as a bad account? I have Never ever ordered anything from them. I just decided to wait until I could afford an item instead of using this credit. So I never used this account and it is listed under BAD... Read more

Was this review helpful? 0 0

  • Mar 07
  • Southaven, Mississippi
  • Package Delivery
  • 32

Note**** I am NOT. A customer. on Wednesday, march 5, I came home and there was a package at my door. It had my address on the ups label, but a completely different address on another label that was on the box. I called on friday to see what I needed to do with it. Customer service said they will send fedex to come get it. A few hours later, I got a call from my son while I was at the grocery... Read more

Was this review helpful? 1 0

  • Mar 06
  • Lawrenceville, Georgia
  • Fingerhut Account
  • 13

I started my Fingerhut account recently and placed an order. On the day the delivery was to arrive the FedEx website said the delivery was on the truck. Sadly, that was not the case which I don't blame FH for. I wasted an entire day waiting for the delivery. However, calling customer service and finding out that they don't care about these issues until the order is actually delayed past the FH... Read more

Was this review helpful? 0 0

  • Feb 26
  • Account Hack
  • 18

Went to my account at Fingerhut to make a payment and to my surprise I had a charge for a $1000.00 cell phone charged to my account. I signed and returned their dispute form that they send out, and talked to a customer service person who said they were going to investigate. That's the last I heard except from their collection agency, which I am getting tired of repeating myself to them. I tell... Read more

Was this review helpful? 0 0

  • Feb 25
  • Bad Customer Service
  • 2
  • 31

We purchased two items from Fingerhut just before Christmas 2013. Both were back ordered. The first item arrived about three weeks later. Fingerhut billed us for both items. They should only have billed for the one item but ok. About a week before the payment was due we started getting phone calls 2-3 times per day about payment. They were told not to call again. This month they started about 2... Read more

Was this review helpful? 3 0

  • Jan 26
  • Richmond, Kentucky
  • Wrong Item
  • 13

My order was a Twinkle Red Shower Curtain which i received a different shower curtain than the one I ordered. I see the return mailing slip of which I fill out and after paying S&H on an incorrect item I also have to pay to return the incorrect item back. So heads up, the return shipping are customers responsible to return incorrect items they are sent. I was just speaking to a rep. there at... Read more

Was this review helpful? 3 0

  • Jan 24
  • Laptop
  • 11

I got a laptop from FINGERHUT and it was manufactured January 2013 so why does it have hundreds of viruses from May 2012 and even before it should not have viruses before it was manufactured and I had to pay a lot of money to have them removed I will never deal with these people ever again I have also warned all my family and friends not to buy computers from them unless they want to pay... Read more

Was this review helpful? 0 0

  • Jan 22
  • Madisonville, Kentucky
  • Product Delivery
  • 6

I placed an order with fingerhut over three months ago for christmas and I got all, but one special gift that my son ordered for his wife. I was first told that it would be here by christmas then January 9th, then 21st and then February 1 it will be shipped out. Well on January 22 I received an email stating they canceled my ring order. After I spent three months waiting and calling them they did... Read more

Was this review helpful? 0 0

  • Jan 10
  • Birmingham, Alabama
  • Customer Service
  • 14

I made a mistake when I phone in my payment and applied it to my husband account instead of my. My payment is due on the 5th of each month I paid it on the 3rd when I realize what had happen I called back within 5min to try and get this matter resolved I spoke with over 7 people concerning this matter. I was on hold for more then a hour on several occasions. When I did speak to someone about the... Read more

Was this review helpful? 3 0
 
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