Figis Complaints and reviews

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Industry: Food Delivery
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  • 54 complaints
  • $2,178 claimed losses
  • $40 average
  • 3780 since Jan 10, 2008

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Figis
Main address: 3200 S. Central Ave. 54449 Marshfield WI
1-800-422-3444, ,
Figis reviews, Figis complaints, read Figis reviews, find Figis reviews, Figis scam reports
  • 54 complaints
  • $2,178 claimed losses
  • $40 average
Had an experience with Figis?
Submit review ›
54 reviews found
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  • Apr 12
  • Baltimore, Maryland
  • Food Delivery Service
  • 4

My Mom has been purchasing Figis products for quite a few years now for myself and my siblings (5), for every holiday. I've never had a problem or complaint until today when I received a tin of chocolate covered pretzels that were left on my front step in the heat. Needless to say they were all melted together. What a disappointment. It says on the packaging "Protect from Heat". I suppose UPS can... Read more

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  • Mar 24
  • New York City, New York
  • Misleading Information
  • 2

I've been a Figis customer for about 20 years and this past December my order was botched up, I called to communicate and have a supervisor call me back, unfortunately I never got a call back. Also for some reason I've been cut off the internet and a customer service agent wrote a ticket, in fact three tickets were written and to date, the same problem is still ongoing. When I placed a Valentine... Read more

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  • Feb 20
  • Hampton, Virginia
  • Free Shipping
  • 1
  • 9

I made 3 orders in Dec. for Charlette Saunders, Carla Saunders, and Erica (I can't remember her last name). I was supposed to get free shipping and 3 small boxes of candy for which I gave the promo code over the phone. I did this on the payment plan for which I am giving my 1st payment, today. I had to pay shipping and I did not get the free boxes of candy...what a rip-off. I haven't... Read more

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  • Jan 02
  • West Bloomfield, Michigan
  • Free Offer
  • 1
  • 16

I placed an order with Figis for items to be sent to 3 different people for Christmas. I had been sent an email with a free offer. I placed my order through the email with the free offer using the source code provided and paid for the entire order. After placing the order I called Figis because I was not sure the free offer would be sent to me and not one of the 3 people. I was told it would be... Read more

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  • Dec 30, 2013
  • Illinois City, Illinois
  • Reimbursement Issues
  • 3
  • 15

I ordered a comforter set and sheet set. They completed the first order and I received it. The next week or so I received the same order again and they charged me a second time, so I sent it back. I called and spoke to customer service and they said they did not receive that second order back by their records and cannot send me a refund. I WAS HOT! To this day I still have not received the... Read more

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  • Dec 28, 2013
  • Slidell, Louisiana
  • Source Codes
  • 5
  • 19

We placed several orders and were supposed to receive free shipping. However while trying to use the source codes provided, the source codes could not be accepted. We contacted a customer service rep who told us to go ahead and complete the orders and if shipping charges appeared on the bill, call back to have the bill adjusted. When the bills were received, we called customer service as... Read more

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  • Dec 28, 2013
  • Gift Basket
  • 1
  • 19

Paid for one day shipping charge $35 and did not get gift on xmas. Two days later got gift. Hey this is for my old folks. The product is so bad not worth ordering ever again. The cheese has no flavor just salty. The product is inferior to Hickory Farms which is not good either. Don't let your old folks order this product. Figis needs to refund our money since it was guaranteed. Please throw out... Read more

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  • Dec 25, 2013
  • Misleading Information
  • 3
  • 22

The company stated my email was not recognized also. They kept telling me it was shipped on 12.18.13.Then I received an email that it would not be delivered until 12.28.13. When I emailed the company and asked for a refund, it was mysteriously delivered on 12.24.13, a day before Christmas! I will never order again from this company, Buyer Beware! This company cannot be trusted to deliver when... Read more

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  • Dec 24, 2013
  • Sarasota, Florida
  • Late Delivery
  • 3
  • 22

Before I placed order with Figis on Dec. 17, I ascertained that I would receive order before Christmas. I was promised delivery no later than noon on Dec. 24th. Since this is an item that I had promised to deliver to a local function I have been left without the item I was obligated for. I called Figis on the 23rd of Dec. seeking further confirmation of on time delivery. I was reassured it would... Read more

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  • Dec 23, 2013
  • Lake Jackson, Texas
  • Incopetent Services
  • 1
  • 28

Figi's and its parent Mason Compnaies is a purposefully inefficient, incompetent, and dishonest internet sales corporation. I ordered gifts to be delivered on 11 Dec 2013 and put a delivery date of 20 Dec 2013 for Deadwood, South Dakota, Figi's shipped the product on the 15 Dec. The delivery is scheduled for the 26 Dec. When I called Figi's three times I was given excuses such as; You did... Read more

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