Facebook

My name is {{Redacted}}. I have recently had to make a new account due to my original account getting hacked by a scammer who was able to change my email address in the account along with the phone number to where I am no longer able to sign into my original account. I am pissed because Facebook has not helped me in any way on regaining my original account and when the hacker was in my Facebook during the time of it being taken over I was not emailed any changed notifications that was going on in my own account to double-check that it was not somebody else as this person was in a different state. I have had my original account for over 10-15 years with no issues, I have been locked out of that account many times and Facebook was a success on helping me retrieve it, but apparently not this time around. I have lost over 15 years of photos that are not backed up on anything else along with friends and family that was on my friends list and I cannot retrieve all of them back as I have had a few of them pass away on me. I had to report my original Facebook account many times as the scammer had already locked me out and so that he could stop messaging my friends and family. He was able to get multiple hundreds of dollars from my friends and family along with their accounts as well. Something this big and this major should not be ignored by Facebook, as my scammer has all of my photos he can easily pretend to be me using my photos that was on that account,not to mention, talk about invading my privacy!. That to me doesn't sound like a very secured Facebook!
It started out with a friend of mine messaging me to be able to send me an email so they can get back into their own account. To my knowledge that this was legit because I have done that before with my husband's email and was able to regain access to login. But since this person was pretending to be a friend of mine, I gave him the six digit code he was able to attach his account to mine and completely boot me off from that point on. I did not give him any sort of permission to take my account, I was simply helping who I thought was a friend. Come to find out the friend of mines account has been hacked for a long time without Facebook taking the account down!!!. That account has had been reported multiple times by closer friends and Facebook still did not take that account down with a scammer attached to it! Talk about fu**ed up. Since Facebook failed to provide true safety and security to our account that hacker was able to lie and pretend to be somebody else to gain access to my original account. Now I don't even know if my original account is active or has been deleted as I have reported my original account many times due to it being hacked and I don't want that scammer to scam any more of my friends and family. I have reported my original account to Facebook and Facebook still allowed it to stay active without it being the person who owned that account.
If Facebook was a true social media website they would upgrade their security, not to mention I had to make a new account and I was not forced to make security questions as my original account had security questions and I have had Facebook ask me for the answers to them before to double-check and make sure that it was originally me that was trying to get back into my account before.
Now since Facebook has not helped me hardly with this issue and continues to not help me with this issue to my knowledge it seems like Facebook itself has been hacked as well as my account. Facebook should have recognized the device that it was connected to but didn't Facebook should have sent me notification emails to me stating that things were changing in my account but did not, I had to report my Facebook account due to the scammer attached to it over 10 times before Facebook even did anything. Now on my new account I cannot tell if that scammer had blocked me or Facebook decided to take down my original account. If Facebook decided to finally take down my original account I don't understand how they cannot help me regain access to it.
I have also found out who the scammer was through another one of my friends, the scammer had two accounts to their name and I had reported both of them. Facebook only took down one and refuses to take down the other one as a scammer continues to collect other facebooks and link them up to his account, and Facebook the company is allowing this to happen. I am extremely pissed and upset and disappointed that after having an account with Facebook for over 15 years , that they are just going to sit back and allow this to happen. This is Deanna Thompson Sauter, I refuse to give up on regaining my original account as I have always only had one account. Well see if this makes it to the news, and with Facebook continuing to ignore me and refuse to help me regain my original account, putting this article on ktvz news channel in Central Oregon might just be the best decision. Because I am one pissed customer and want my belongings back.
I also have photo proof that my account was hacked, as when I created a new account because I was forced to I did message my old account asking for it back, the scammer then decided to try and scam me again and blackmail me for money this time... I have photo proof but for some reason the photos I'm trying to upload is not allowing me to on this complaint review. But through my new Facebook account I have also sent pictures a couple times already showing that there is a problem with Facebook.

Dear Facebook Support Team,

I hope this message finds you well. I am writing to bring to your attention a critical issue regarding my Facebook and Instagram accounts.

Recently, I noticed that someone unfamiliar gained access to my Instagram account after I removed them. Subsequently, my Facebook account got disabled.

Upon receiving your response and following your instructions, I found myself unable to regain access to Facebook.

Every time I click on the link provided by your team to enter the verification code, I receive a message stating that I have visited the page too frequently, preventing me from resolving the issue.

Please, I urgently request your assistance in resolving this matter at your earliest convenience. If you require any additional information, please do not hesitate to contact me.

The username used to log in to my Facebook account is: rameznady77@***.com

My Instagram handle is: Ramez.nady.5

Please get it done as I have more than 10,000 followers and my job is related to Facebook

Thank you very much for your prompt attention to this matter.

Sincerely,

Ramez

Dear Facebook and the broader online community,

I am writing to express my profound disappointment and distress over the unexpected suspension of my Facebook account (brian@***.com), which is crucial to my brand, CreatableMe. This suspension has not only impacted my business operations but has also left me in a state of confusion due to the lack of clarity and support from Facebook's end.

Understanding the Issue:

My account was suspended without warning, and despite my adherence to Facebook's guidelines, my attempts to resolve this issue have been met with silence.

In an effort to address any potential conflicts, I proactively deleted a secondary account I had created (brianc@***.com), which may have inadvertently violated Facebook's policies.

The Connection to a Billing Discrepancy:

The timing of the suspension raises questions, as it occurred shortly after a billing issue with a promotional ad, where I was charged beyond my set budget. While I am unsure if this is directly related to the suspension, it adds to the urgency for clarification and resolution.

Impact on Business:

As the founder of CreatableMe, the suspension has severely disrupted our ability to engage with our community and conduct business, as Facebook is our primary platform for outreach.

Confusion Over Linked Instagram Account:

The suspension notice also mentioned a violation linked to my Instagram account, which is perplexing, as it is in good standing. This inconsistency further exacerbates the situation and demands an explanation.

A Plea for Expedited Assistance:

I respectfully request Facebook's immediate attention to this matter. The lack of response and transparency is not only frustrating but is also detrimental to the community we have built around CreatableMe.

I am committed to resolving any issues and ensuring compliance with Facebook's policies, but I need Facebook's cooperation to do so.

In conclusion, I urge Facebook to consider the impact of their account management policies on small businesses and individuals who rely on their platform. A prompt and transparent resolution to this issue is crucial for the sustainability of my business and the well-being of our community.

Sincerely,

Brian Castleforte

Founder, CreatableMe

I was trying to purches a vehicle to the seller and they told me to email their relative so I did, and after I contacted the relative, they told me to load money into a card and then send it to them. Once I send them the money I did not hear from the person that that I was buying the vehicle from.

They scammed me all my money, and they wasnt reachable afterwards . I send them 1,400 I never received my vehicle . I never received my item nor my refund ! I was scammed out my money !

And I never got my money back . I got scammed a second time today I was looking at a vehicals on Facebook marketplace and the seller ask if I could send them a deposite to hold the vehicle and I send them 450.00 then sent them another 250 because they said they needed it for the insurance .

The customer said they where going to meet me at my home and they never showed with my vehicals I was scammed out of 2,100 $ 1,400 the first time and 700 the second time I want my money back ! Facebook yall need to be a bit stricer with people selling merchandise on Facebook some profile are scammers .

Subject: Objection to the suspension of my Facebook and Instagram accounts

Subject: Objection to the suspension of my Facebook and Instagram accounts 486473****30234

Date: 26-02-2024

Meta Platforms, Inc.

1 Hacker Way

Menlo Park CA 94025

United States

Customer Service Email: support@***.com

Dear Sir/Madam,

I am writing to you about a very concerning situation regarding my Facebook and Instagram accounts, both of which have recently been suspended by your organization, Meta. While I understand that you need to enforce certain policies and rules on your platforms, the grounds and conditions of this suspension are unclear and raise a lot of questions for me as a user.

According to Facebook's Terms and Conditions, which fall under the jurisdiction of the Personal Data Protection Act (WBP) and the General Data Protection Regulation (GDPR), a user should have the right to obtain clarity about actions taken against his or her account.

In my case, this is not the case, and it is unclear why my accounts were suspended, thus violating my rights as a consumer.

In addition, I have the right to object to such decisions just like any other user. However, when I try to log in to appeal, it says that my account has been suspended, so I can't access the appeal process. This seems to be a vicious circle that deprives me of my right to a defence.

The main problem remains that I don't know how and where to take the actions and/or whether I can get temporary access, for example.

In addition, it has been found that my account has been stolen in order to claim promotions with my credit card details that are known to you. You are therefore responsible for the improper use of my identity and data.

Nor do I have any clarity on the period of suspension.

What happens after 90 days? Will my accounts be permanently unusable? This is a crucial detail that has also not been clearly communicated.

I therefore urge you to provide me with the necessary details regarding the suspension, the reasons why it was implemented and what the next steps and options are.

I ask for the possibility to object, in accordance with the Regulator Procedures set out in your own Terms and Conditions.

I look forward to your detailed response to my questions via the email address below and hope that this matter can be resolved in a just and speedy manner.

Sincerely,

Rogier Engels

Trots event conceptsRozenstraat 53742 RR Baarn Phone +316********Info@***.nl Info@***.nl

Date: 26-02-2024

Meta Platforms, Inc.

1 Hacker Way

Menlo Park CA 94025

United States

Customer Service Email: support@***.com

Dear Sir/Madam,

I am writing to you about a very concerning situation regarding my Facebook and Instagram accounts, both of which have recently been suspended by your organization, Meta. While I understand that you need to enforce certain policies and rules on your platforms, the grounds and conditions of this suspension are unclear and raise a lot of questions for me as a user.

According to Facebook's Terms and Conditions, which fall under the jurisdiction of the Personal Data Protection Act (WBP) and the General Data Protection Regulation (GDPR), a user should have the right to obtain clarity about actions taken against his or her account.

In my case, this is not the case, and it is unclear why my accounts were suspended, thus violating my rights as a consumer.

In addition, I have the right to object to such decisions just like any other user. However, when I try to log in to appeal, it says that my account has been suspended, so I can't access the appeal process. This seems to be a vicious circle that deprives me of my right to a defence.

The main problem remains that I don't know how and where to take the actions and/or whether I can get temporary access, for example.

In addition, it has been found that my account has been stolen in order to claim promotions with my credit card details that are known to you. You are therefore responsible for the improper use of my identity and data.

Nor do I have any clarity on the period of suspension.

What happens after 90 days?

Will my accounts be permanently unusable? This is a crucial detail that has also not been clearly communicated.

I therefore urge you to provide me with the necessary details regarding the suspension, the reasons why it was implemented and what the next steps and options are.

I ask for the possibility to object, in accordance with the Regulator Procedures set out in your own Terms and Conditions.

I look forward to your detailed response to my questions via the email address below and hope that this matter can be resolved in a just and speedy manner.

Sincerely,

Rogier Engels

Trots event conceptsRozenstraat 53742 RR Baarn Phone +316********Info@***.nl Info@***.nl