Eyebuydirect Phone Numbers and Emails

Toll-Free Number:

  • (855) 393-2891
    Available 24/7
Send Message

Eyebuydirect Emails:

Customer Service
Media
Is this your business?
PissedConsumer Club

Contact Information

Eyebuydirect Website:

Eyebuydirect Help Center:

Corporate Office Address:

EyeBuyDirect Inc.
177 E Colorado Blvd, Pasadena, California 91105, US
Pasadena, California 91105
United States

Other Info (opening hours):

Hours:

Monday - Friday 9:00am-6:00pm (EST)

Other Locations:

5300 Ontario Mills Pkwy, Unit 400,
Ontario, California, 91764 USA

China

222 Hubin Road, Shanghai,

China 200021, CN

More contact details

Eyebuydirect Rating Based on 88 Reviews

Rating details

2.5
more details
Customer service
Price Affordability
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

Summary of Eyebuydirect Customer Service Calls

237 TOTAL
CALLS
03:48 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Eyebuydirect?

Request for Information Question:

  • “Questions about progressive sunglasses”
  • “Order questions”
  • “Question on order”

Return/ Replace Question:

  • “Return”
  • “Returns”
  • “Order replacement”

Shipping and Delivery Question:

  • “Where is my order?”
  • “Shipping problem”
  • “I have not received my glasses and I paid an extra fee to get them in 3 to 4 days”

Product/ Service Question:

  • “Warranty”
  • “Broken glasses”
  • “Live chat did not work trying to place an order for 2 frames”

Payments and Charges Question:

  • “Never asked at checkout for Savings Code. I was charged full price ! during a BOGO +20% off lenses!”
  • “Coupons”
  • “Payment pending”

Website/ Application Question:

  • “I want to but glasses but I couldn't try them on on the website something is wrong please fix that”
  • “I been trying to place an order online for 2 days and it won’t let me complete my order!”

Activation/ Cancellation Question:

  • “Bought 2pair of same glasses by accident. Want to cancel 1pair.”

Account Question:

  • “Cannot log into my account”

Refund Question:

  • “My refund never received”

Other Question:

  • “Want talk to someone”
  • “Received my new glasses, wrong prescriptions”
  • “What coding comes on the glasses?”

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