EyeBuyDirect Complaints and reviews

EyeBuyDirect reviews, EyeBuyDirect complaints, read EyeBuyDirect reviews, find EyeBuyDirect reviews, EyeBuyDirect scam reports
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  • 45 complaints
  • $1,900 claimed losses
  • $42 average
  • 3155 since Jun 02, 2010

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EyeBuyDirect
Main address: 5300 Ontario Mills Pkwy, Unit 400 91764 Ontario California
301-760-7870, 301-825-5662, , http://www.eyebuydirect.com/contact_us.php
EyeBuyDirect reviews, EyeBuyDirect complaints, read EyeBuyDirect reviews, find EyeBuyDirect reviews, EyeBuyDirect scam reports
  • 45 complaints
  • $1,900 claimed losses
  • $42 average
Had an experience with EyeBuyDirect?
Submit review ›
45 reviews found
Show first:

  • Mar 01
  • Eyeglasses

Because I could not understand a support person I spoke to prior to placing the order, I received glasses that I did not expect. Then when I called back to discuss the wrong order, I again couldn't understand the support person. I asked if there was a support person whose native language was English I was told no - all calls are routed to the Philippines. I made repeated efforts to speak to... Read more

Was this review helpful? 0 1

  • Feb 28
  • Glasses
  • 8

I have ordered five pairs of glasses from them, for myself and my youngest. Never had a problem with timeliness or quality. Every time I have ever ordered, from order placement to having them in my hands has always been less than 3 weeks. The closest I've ever come to a "problem" was a pair of frames that I expected to be a solid color, but when I went back to look at them online, I saw that... Read more

Was this review helpful? 0 0

  • Jan 24
  • Eyeglass Purchase
  • 7

I ordered glass's mid Dec. got 1st week of Jan & they were broken, they say new pair was shipped 1-14-14. Now 1-24-14 still don't have. Called post office & they say they received computer notification that they were on a truck 1-16-14, but after scanning entire truck they were not on truck. EBD says they can't help me because they have shipped them. I wish I would have read reviews... Read more

Was this review helpful? 0 0

  • Jan 23
  • Dallas, Texas
  • Eyeglasses
  • 1
  • 10

I have purchased several pairs of glasses from eyebuydirect.com. The first and second times, I didn't have any problems. But starting in 2011, something happened. The pair I ordered that year came as expected, but the nose pieces continued to fall off at a ridiculous rate. They sent me 10 replacement pads, which lasted a little less than 10 months...that's how fast the pads were falling off. ... Read more

Was this review helpful? 1 0

  • Nov 25, 2013
  • Flint, Michigan
  • Eyeglasses Frames
  • 9

Finally got em 20 days later. Wrong size and the nose piece is off. Contacted customer service via live chat about replacements. They send the return information.after reading.... I have to pay for shipping back to them provide them with the tracking information when it arrives I have to notify them. I then have to Reorder the glasses and wait another 14 days for them to be made and pay 5.95 for... Read more

Was this review helpful? 0 0

  • Nov 21, 2013
  • Eyeglasses
  • 16

If you are hoping to order glasses and get them in a reasonable amount of time, guess again. This is the third time I've ordered from Eyebuydirect (I know - didn't I learn the first two times?) and each time it got worse. I ordered glasses on October 24 and am still waiting for them - it's now Nov 21. At one point they told me they had shipped when in fact they had not (add lying to the list... Read more

Was this review helpful? 0 0

  • Nov 06, 2013
  • La Crosse, Wisconsin
  • Eyeglasses
  • 11

Something was wrong with my Frame and they replaced it without problem and they paid for all shipping. needless to say i'm on my 3rd pair and they are great! love this place! Anyone *** about this place has got some serious issues. try picking up the phone if you have a problem they will gladly replace your glasses if your unhappy 100 words? ok here is the same Something was wrong with my Frame... Read more

Was this review helpful? 0 0

  • Oct 02, 2013
  • Chatham, Ontario
  • Eyeglasses
  • 11

I know it is cheap eyeglasses 30$, but they arrived broken and the company wouldn't even pay shipping back. I intended to use glasses for fashion purposes only, not with prescription. I was very very dissapointed especially since on clearly contacts you get more quality for a almost same price and free shipping, I would never recommend this company to anyone it's horrible, their shipping policy... Read more

Was this review helpful? 1 0

  • May 28, 2013
  • San Diego, California
  • Glasses And Frames
  • 3
  • 37

Wasted time btwn. trying to get their pix upload working and trying to apply their "Customer loyalty" codes. The short story: 1st pair of glasses, discount was never applied. The 2nd pair of glasses which I never went through buying because I am so angry at them, I referred someone and they did not honor the "referral reward". I Online chatted – waste of time! I asked to speak to customer... Read more

Was this review helpful? 0 1

  • Apr 29, 2013
  • Eyeglasses And Frames
  • 1
  • 50

Eyebuydirect is a very frustrating company to deal with. They are not very helpful and try avoiding standing behind the products they sell. The plastic used in the frames is extremely weak and falls apart with just the slightest stress. I purchased two sets of glasses that had plastic frames & they both broke. I sent one frame back with a $5.00 fee and they sent a replacement. It too broke in... Read more

Was this review helpful? 0 9
 
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