Enterprise Car Rental Complaints and reviews

Enterprise Car Rental reviews, Enterprise Car Rental complaints, read Enterprise Car Rental reviews, find Enterprise Car Rental reviews, Enterprise Car Rental scam reports
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  • 614 complaints
  • $147,221 claimed losses
  • $240 average
  • 38761 since Dec 23, 2007

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Enterprise Car Rental
Main address: 600 Corporate Park Drive 63105 St. Louis MO
1-800-264-6350, , http://enterprise.custhelp.com/app/ask
Enterprise Car Rental reviews, Enterprise Car Rental complaints, read Enterprise Car Rental reviews, find Enterprise Car Rental reviews, Enterprise Car Rental scam reports
  • 614 complaints
  • $147,221 claimed losses
  • $240 average
Had an experience with Enterprise Car Rental?
Submit review ›
614 reviews found
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  • Apr 19
  • Delray Beach, Florida
  • Auto Rental
  • 1
  • 10

For the love of god stay away, run as fast as you can..... I received a white Chrysler 200 LX with no gas, on E, dirty too. The cars are not even cleaned between rentals. Alex G came out with me to inspect the car, a few dings duly noted, Returned car in exactly the same way I received it. Manager Franz T inspects the car, says there are 2 dents in the roof, yes the roof. There were 2 small... Read more

Was this review helpful? 1 0

  • Apr 16
  • Mclean, Virginia
  • Unauthorized Credit Card Charges
  • 3
  • 24

My wife and I rented from Enterprise in Mclean Virginia. Very recently due to someone else hitting her car, so the other insurance company offered to pay for the damages as well as the rental car service for three days. So my wife goes in to Enterprise picks the car up on 4/7/14 to drop it off on 4/9/2014. Everything goes well with the rental car until she goes to drop it off, The agent is not... Read more

Was this review helpful? 0 0

  • Apr 14
  • Warrenton, Virginia
  • Bad Service
  • 2
  • 24

I took my car into a body shop for repair at noon today. The body shop had earlier reserved a rental for me from Enterprise. When I arrived at the body shop they called Enterprise for a pick-up. Even though the Enterprise office is only 5 miles away from the body shop I waited 30 minutes, after a second phone call, before the pick-up driver/agent arrived. On the way back to the Enterprise office... Read more

Was this review helpful? 1 0

  • Apr 13
  • Burnaby, British Columbia
  • Terrible Rental Service
  • 1
  • 18

We have been renting cars each year from the North Burnaby location..since 2004. Up until this year we had great service and the staff were very pleasant. We rented a car from December 10,2013 to end of January 2014 and had very good service as usual. My husband is disabled and it is very difficult from him to get in an out of cars. Therefore I explained this to the gentlemen when I reserved in... Read more

Was this review helpful? 0 0

  • Apr 08
  • Chicago, Illinois
  • Administrative Fee
  • 5
  • 29

While driving one of Enterprise' rentals, I picked up a red light violation. All Enterprise had to do was place the notice in one of their envelopes, address it to me, and stick postage on it. 48 cents. Not Enterprise. For reasons they won't elaborate on, this requires an administrative fee of $15.00. I'm not suggesting for a second the violation is their responsibility, only why this requires a... Read more

Was this review helpful? 0 0

  • Mar 26
  • False Accusation
  • 4
  • 29

There are a lot of details noted below, but the bottom line here is NEVER EVER rent from Enterprise or any of their affiliates. Their customer service is appalling and I have never felt so insulted and upset from dealings with any other Company. Don't even think about renting with them! I rented a car at BNA Nashville Airport from Enterprise. The car was picked up on March 8, 2014 at 01:08PM... Read more

Was this review helpful? 2 1

  • Mar 06
  • Austin, Texas
  • Bad Customer Service
  • 2
  • 28

I used to be a frequent renter, but you wouldn't know it by the attitude from these people. This was the Round Rock on North Mays location. I had an experience with them a few years back with bad attitude. I guess I was lucky they would allow me to rent from them. So, I am a Gold Member with Hertz since then. I thought I would give them another chance. Same old branch...same old bad attitude. I... Read more

Was this review helpful? 0 0

  • Mar 05
  • Cooper City, Florida
  • Car Rental
  • 6
  • 54

I had to rent a car since mine was in the body shop. I had to wait over 35 minutes to get a car. All they had was a tiny car, which I despise. I left my toll transponder in it but of course it's lost forever. The body shop fixes my car but makes a dent on it so I have to rent again. The body shop says they'll pay for the rental. Enterprise says that they confirmed that the body shop would pay... Read more

Was this review helpful? 1 1

  • Mar 04
  • Albany, New York
  • Car Reservation
  • 2
  • 49

I reserved a car from enterprise in Latham NY and arrived on the proscribed day to pick it up. I wanted to use my debit/bank card for the rental. I was informed i had to produce proof of employment and 2 bills in my name. I asked why and was told because it was their policy when not using a major credit card. Rather then go home and retrieve the documents which would put me behind schedule, and... Read more

Was this review helpful? 1 1

  • Feb 26
  • Wickliffe, Ohio
  • Cracked Windshield
  • 2
  • 39

I had to rent a car from Enterprise in Cleveland Ohio, and it was an absolute nightmare. During a freezing cold week where the temperatures were constantly in the negatives, i noticed a small crack in the windshield. I'm not talking about a spiderweb looking crack from an impact of an object, but a hairline crack. As you can guess, over time in these temperatures that crack grew larger and very... Read more

Was this review helpful? 0 0
 
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