Empire Today Complaints and reviews

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Industry: Installers
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  • 489 issues resolved
  • 14187 since Jan 23, 2008

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Empire Today
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800-588-2300, , http://www.empiretoday.com/customer-service/report-an-issue-online
Empire Today reviews, Empire Today complaints, read Empire Today reviews, find Empire Today reviews, Empire Today scam reports
  • 489 issues resolved
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489 reviews found
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  • Mar 04
  • Boston, Massachusetts
  • Custom Blinds
  • 4

Thank you for bringing your concerns to our attention. We are disappointed in the miscommunication that occurred regarding your order and any inconvenience that occurred as a result. Your order has been cancelled, per your request, and we understand that we have been in contact to advise that your refund will be issued back to your credit card. Please call us at 888-588-2315 x4195 or email... Read more

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  • Dec 12, 2013
  • Old Bridge, New Jersey
  • Customer Service
  • 11

Joel, we regret the delay in processing your credit, and any inconvenience that occurred as a result. We understand that we’ve been in contact with you and advised that the credit has been processed to your financing account. Please don’t hesitate to contact us with any additional questions or concerns at 888-588-2315 x3555 or customersupport@empiretoday.com Thank you. Angelica Snell,... Read more

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  • Nov 17, 2013
  • Snohomish, Washington
  • Customer Service
  • 64

Kimberly, we are disappointed at the issues that occurred during your installation experience. We can assure you that this is not the experience we expect for our customers. We understand that we have previously been in contact with you, and we have been attempting to contact you again via phone. Please don’t hesitate to contact us with any additional questions or concerns at 888-588-2315 x3555... Read more

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  • Oct 01, 2013
  • Germantown, Tennessee
  • Engineered Hardwood Flooring
  • 61

Thank you for bringing your concerns to our attention, Amanda. We are committed to working with our customers until they are completely satisfied, and it’s our understanding that we’ve been in contact with you and agreed on a solution. If you have any additional questions or concerns, please contact us at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Rebekah Clerk, ... Read more

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  • Sep 14, 2013
  • Windows
  • 51

Thank you for bringing your pricing concerns to our attention. It’s our understanding that we’ve been in contact with you and that you are now satisfied. Please do not hesitate to ccontact us if you have any additional questions or concerns. You can reach us at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager Read more

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  • Aug 23, 2013
  • Hardwood Flooring
  • 45

Joe, thank you for making us aware of your concerns. It’s our understanding that we’ve been in contact with you to better explain our all inclusive pricing and the current promotion. We look forward to completing your installation. If you have any additional questions or concerns, please contact us at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Rebekah Clerk, National... Read more

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  • Jul 22, 2013
  • Hesperia, California
  • Hardwood Floors
  • 40

Robert, we regret the confusion that with your order and any inconvenience that occurred as a result. We understand that we've been in contact with you and that you've chosen to cancel your order. If you'd like to speak with us further or have any additional questions, please contact us at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service... Read more

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  • Jul 21, 2013
  • Phoenix, Arizona
  • Carpet Insallation
  • 81

Kyle, we can assure you that we are taking this matter very seriously. We have spoken with you about this situation, and we will continue to keep in contact with you. If you have additional questions or concerns, you can reach us at 888-588-2315 x4195 or customersupport@empiretoday.com. Thank you. Rebekah Clerk, National Customer Service Manager Read more

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  • Jul 07, 2013
  • Hackensack, New Jersey
  • Flooring
  • 92

John, we’ve read your review, and it’s disappointing that your sales appointment did not meet your expectations. We understand that you’ve already gone with another company, but we would still like the opportunity to learn more about your experience and answer any questions you may still have about our all inclusive pricing and price match guarantee. If you’re interested in speaking with us,... Read more

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  • Jul 07, 2013
  • Crest Hill, Illinois
  • Flooring Installation
  • 45

Abraham, we always want our customers to be completely satisfied with the work that’s done in their homes. We understand that we’ve been in contact with you regarding the issues that occurred during your installation and have agreed upon a resolution. If you have any additional questions or concerns, please do not hesitate to contact us at 888-588-2315 x4195 or customersupport@empiretoday.com. ... Read more

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