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This is the email I sent to the regional manager 3 times, with no reply. On top of 3 emails, I have made at least 15 calls, never talking to anyone.....how horrible is this.......

Hi, my name is Ann L****** I deal with the store in New Minas, and I am having more issues then I should be.

On January 29th I had a car accident and my doctor put me off work until the end of March, or longer depending on how I heal. On February 6th when I went in to make my payment I asked about going through the insurance, because I pay the $2.99 a week, and they told me they ( Megan ) would get everything in order and call me to come in and fill out the proper paper work, so I waited.... February 12th I call down, to find out the papers had been there, and given no reason why I wasn't called, I went down that night, filled them out ( as Megan told me how too ) and I left my doctors note with her, she said she would talk to Angela ( the manager ) the next day, my payments would be covered right away and if anything needed to be fixed they would call me right away... so again, I waited....Saturday ( the 15th ) comes, I call down to find out if everything is good, Angela answers, tells me nothing is done right and my payment was due THAT day, as I told her, I'm on EI, and because of the accident I had another tow bill come outta me, and asked if I could move my payment up until Monday the 17th....after getting lippy she says yes, but that because I didn't call down she would be charging me 2 days of late fees per item.... So I start to do a little....lets say research, I called a few different easy homes in the area to ask about the insurance, and how I was to go about it, and each person I talked to told me the same thing, that 1 form my doctor filled out, 1 form my employer filled out, I was to fill out nothing....So Monday comes, I call down to see if Angela would be there so I could talk to her, because this is going on 3 weeks of dealing with them to get the insurance, she starts to get mouthy telling me she never answered my call on Saturday, and telling me its up to me to keep them on the ball to get it.....so I go down.....to my surprise she has left the building, knowing I was on my way.....Thankfully Chris was there, and give me the forms and told me to bring them back to him, and how Megan didn't know what she was doing and that Angela was in fact there on Saturday.

Now I understand you have a lot of stores to look after, but this is a horrible way to treat a customer.....I have never been late on a payment, I took all my business from Simply Living and went to Easy Home because of the deals....now thats a huge regret on my behalf...I pay for the insurance, and since I had my accident I have paid $232.00 in payments that should of been covered by my insurance...... Because of this and the way I was treated by the manager, I'm not sure if I will be keeping my items, nor will I be telling people to go to Easy Home, I am totally sickened by this....... So now here I am, writing to you with some hopes that something will be done, if not, I will have no choice but to return my business else where, once I am able to return to work.....which stinks, I love my products, but I do not love the service....

So hopefully you can help me, if not I lose all my faith in Easy Home, and will give Simply Living all my business.

You can reach me either at this email address or my phone - 902-67*-****

Thanks for your time, hopefully you can offer some help.

Monetary Loss: $500.

Location: Halifax, Nova Scotia

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Allah Piy

Hello,

I am a journalist working on a story about the Rent to own industry. Can you please get in touch at 204-788-**** or holly.moore@***.ca.

I am looking for people who have had experiences with the companies both good and bad, to be a part of a newsstory.

thanks so much Holly Moore

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