Duane Reade
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Duane Reade Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Duane Reade has 2.3 star rating based on 46 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I did already, Close, Decent products and prices.
Cons: Bullying attitude, Manager customer service, Rudedisrespectful customer service.Recent recommendations regarding this business are as follows: "Creo que el precio por las copias debe ser menor! No precio completo", "Don't shop at this Duane Reade.", "Very limited inventory", "STAY AWAY FROM DUANE READE", "Answer the phone".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Duane Reade has 2.3 star rating based on 46 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I did already, Close, Decent products and prices.
Cons: Bullying attitude, Manager customer service, Rudedisrespectful customer service.Recent recommendations regarding this business are as follows: "Creo que el precio por las copias debe ser menor! No precio completo", "Don't shop at this Duane Reade.", "Very limited inventory", "STAY AWAY FROM DUANE READE", "Answer the phone".
Most users want Duane Reade to offer a solution to their issues.
Review authors value the most Diversity of Products or Services and Website. Consumers are not pleased with Customer service and Turnaround Time. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Duane Reade Reviews
"I paid with order with my own money and I would like a full refund"
I paid with order with my own money and I would like a full refund I have the receipt I need help with knowing how to work the Instacart credit card on the...
"Store #4885- poor service, lack of professional care, disorganized"
You call for Rx. They dont answer. If you refill Rx, doesnt say if too early or not, and when you wait in an extremely long line (an hour), they tell you is...
Commack, New York
I was denied a vaccination shot for neumonia. I went back 3 times because I’m covered with a zero co pay. I learned that it is covered under medical part B. Apparently the druggist keeps putting it th
New York, New York
Quejas por el cobro excesivo de copias de fotos
- Good place
- Costumer service photo department
Preferred solution: Price reduction
User's recommendation: Creo que el precio por las copias debe ser menor! No precio completo
Brooklyn, New York
COMPLAINT
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
New York, New York
Store #4885- poor service, lack of professional care, disorganized
- Open
- Close
- See my review
Preferred solution: Apology
Nothing gets fixed
The 57/6 store still sells milk that goes bad knowingly
Preferred solution: Put proper labels on shelves and get the milk cooler fixed.
New York, New York
Service at the pharmacy was rude and incompetent.
User's recommendation: Don't shop at this Duane Reade.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Did not fill prescription and did not notify me.
I had oral surgery and my surgeon sent two prescriptions to Duane Reade at 94th and Broadway: an antibiotic and a painkiller. I picked up the antibiotic, then received an email saying that the other order is delayed due to an insurance problem "that we are working to resolve." I called, and the pharmacist said that another Duane Reade had filled the prescription, and that I had to pick it up at another location.
Unfortunately, she had no idea which location! I called my insurance company (Medicare), and they found out that Duane Reade declined to fill the prescription because they did not want to sell the pills for so little money. The bottom line is that I was never able to get the pain medication, because I would have had to get another authorization from the doctor, and he was not reachable after hours.
Why should he have to send two authorizations anyway? If they don't want to fill a prescription, they should have the decency to notify me instead of lying.
Preferred solution: Deliver product or service ordered
Queens, New York
Why is my local Duane Reade closed all weekend?
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I paid with order with my own money and I would like a full refund
I just started today with Instacart and I love it and I just wanted to know how I can get my money back in how you guys can help me work the audio Instacart Apple Pay card so I don’t have to keep paying out of pocket.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
New store set up
Preferred solution: Let the company propose a solution
User's recommendation: Very limited inventory
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Public health danger
- Unknowing exposure to deadly virus
Preferred solution: Let the company propose a solution
User's recommendation: STAY AWAY FROM DUANE READE
New York, New York
Poor customer service
User's recommendation: Go somewhere else...not work the disrespect
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
On hold for hours
Preferred solution: Deliver product or service ordered
User's recommendation: Answer the phone
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
This is the 8 time now my boy friend as been getting cards for me
- Decent products and prices
- Lying staff
Preferred solution: Full refund
New York, New York
Closed at 10pm?????
- Decent products and prices
- Hours are not plausible for the neighborhood
Preferred solution: Let the company propose a solution
About
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Duane Reade is New York's pharmacy, with over 250 convenient stores in commercial and residential neighborhoods to fill any prescription, photo, and day-to-day health, wellness, and beauty needs. Duane Reade takes its name from the Company's first successful full-service drugstore, which opened in 1960. Since then, Duane Reade has grown to become the most recognized drugstore chain in metropolitan New York. Duane Reade's carries an extensive assortment of items, including those from the pharmacy as well as vitamins, nutritional products, cosmetics, greeting cards and photo processing. Duane Reade Corporate Office is located in 40 Wall StreetNew York, NY.
Duane Reade is ranked 75 out of 684 in Pharmacy category
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