DriveTime Complaints and Reports

DriveTime reviews, DriveTime complaints, read DriveTime reviews, find DriveTime reviews, DriveTime scam reports
Industry: Auto Financing
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  • 370 complaints
  • $831,377 claimed losses
  • $2,247 average
  • 41309 since Jul 30, 2007

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DriveTime
Main address: 4020 E. Indian School Rd. 85018 Phoenix AZ
1-888-290-0148, , reviews@drivetime.com
DriveTime reviews, DriveTime complaints, read DriveTime reviews, find DriveTime reviews, DriveTime scam reports
  • 370 complaints
  • $831,377 claimed losses
  • $2,247 average
Had an experience with DriveTime?
Submit review ›

Testimonial

  • Mar 11
  • Testimonial
  • 25

Buying a car is never fun. It is a day out of your life, money you don't really want to spend and generally, a pain in the rear. However, DriveTime made this experience as pleasant as it can be. We were never shown a car until our financing was in place, we were NEVER pressured and the experience was kept lively - we didn't feel we were wasting time. No back & forth, no "how can we get you into... Read more

Testimonial

  • Mar 08
  • 26

The service was quick, which was one of the most important things for me. Everyone was very friendly and greeted with a smile. The sales was very knowledgeable and I didn't feel like I was being sold or rushed to make a decision, she made it her business to get me a car I loved. The price was great and they offer really nice benefit packages. If I knew it was so easy, I would've been made a... Read more

Testimonial

  • Mar 07
  • 18

I love DriveTime, the customer service is always excellent and they always go above and beyond to exceed their customers’ needs and get them into the vehicle that they desire. They are very friendly, the vehicles are reasonably priced and not overpriced like some dealerships that I have been to. DriveTime also provides fast and efficient service and looks out for their customer’s best interest... Read more

370 reviews found
Show first:

  • Mar 18
  • Car Repair
  • 15

Greetings, We are truly sorry that you are having mechanical issues with your vehicle so soon after purchase. DriveTime does inspect and recondition the vehicles before sale, however, sometimes an unforeseen mechanical problem can occur after purchase. That being said, having two issues in the first few weeks is unacceptable, and we want to do anything we can to get your vehicle repaired as... Read more

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Testimonial

  • Mar 11
  • Testimonial
  • 25

Buying a car is never fun. It is a day out of your life, money you don't really want to spend and generally, a pain in the rear. However, DriveTime made this experience as pleasant as it can be. We were never shown a car until our financing was in place, we were NEVER pressured and the experience was kept lively - we didn't feel we were wasting time. No back & forth, no "how can we get you into... Read more

Testimonial

  • Mar 08
  • 26

The service was quick, which was one of the most important things for me. Everyone was very friendly and greeted with a smile. The sales was very knowledgeable and I didn't feel like I was being sold or rushed to make a decision, she made it her business to get me a car I loved. The price was great and they offer really nice benefit packages. If I knew it was so easy, I would've been made a... Read more

Testimonial

  • Mar 07
  • 18

I love DriveTime, the customer service is always excellent and they always go above and beyond to exceed their customers’ needs and get them into the vehicle that they desire. They are very friendly, the vehicles are reasonably priced and not overpriced like some dealerships that I have been to. DriveTime also provides fast and efficient service and looks out for their customer’s best interest... Read more

Testimonial

  • Mar 07
  • 18

Rhett and Cody were unbelievable, extremely professional and super cool at the same time. I was impressed with the level of service 4 years ago when I bought my first DT car. This experience blew me away. These guys need raises and promotions. I could go on and on about how many hoops they jumped through to make my experience just right and went to lengthy to find me the car I really wanted.... Read more

  • Feb 25
  • Port Charlotte, Florida
  • Car Repair
  • 1
  • 57

Greetings, We apologize for the delays in getting your vehicle. Having to wait over a month for a vehicle is definitely not normal procedure for DriveTime. Please give us a call in Customer Relations at your earliest convenience. Our number is. A Customer Relations Representative will discuss your concerns and work to find a resolution. Sincerely, J.P. Customer Relations Read more

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Testimonial

  • Feb 19
  • 13

Both my partner and I were shopping around for a reliable car with someone who was willing to work with us & provide us with exceptional customer service. DriveTime did just that! Lovely staff and the agents are very patient when it comes down to selecting the perfect vehicle. Thanks DriveTime! -Miguel of Baldwin Park, CA Read more

  • Feb 14
  • Aurora, Colorado
  • Bad Customer Service
  • 1
  • 83

Greetings, We are sorry to hear about your frustrations with vehicle repairs. The DriveTime Vehicle Coverage Plan covers many items, but does not cover every repair on the vehicle. Unfortunately, a Steering Rack is one of those parts that are not included in the Vehicle Coverage Plan. When a customer is faced with a large out of pocket expense for non-covered repairs; DriveTime can sometimes... Read more

Was this review helpful? 1 0

  • Feb 04
  • Bmw Purchase
  • 1
  • 98

Greetings, We are sorry to hear about the mechanical issues with your vehicle. The DriveTime Vehicle Coverage Plan covers many repairs on the vehicle but does not cover everything. When a customer has to pay out of pocket for repairs, DriveTime can sometimes offer assistance towards your car payments to give you some relief with your expenses. We understand you have already been in contact with a... Read more

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  • Feb 03
  • Rockville, Maryland
  • Lease Payments
  • 2
  • 126

Greetings, We are sorry to hear about your frustration with not being able to get in contact with the Lease Department on Saturday to have your vehicle turned back on. The Lease Department is opened on Saturdays, but only for part of the day. Please give us some time to research your account information and a Customer Relations Representative will contact you to discuss your concerns. Sincerely,... Read more

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