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DriveTime Complaints and Reviews

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DriveTime
Main address: 4020 E. Indian School Rd. 85018 Phoenix AZ
1-888-290-0148, , reviews@drivetime.com
Had an experience with DriveTime?
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Testimonial

  • Aug 17
  • Dealers
  • Customer Service
  • 25

I was never pressured to buy anything, which was a refreshing experience. The staff was very helpful and I got the car I wanted. They brought the car to Greensboro that I picked out online from Winston Salem and afterwards even went with me to get items on the car repaired. Ryan of Jacksonville, FL Read more

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Testimonial

  • Aug 15
  • Dealers
  • Car Purchase
  • 67

I have to admit I am pleasantly surprised with my recent experience at DriveTime. Here are just a few things that will probably surprise you. I went in with a budget. I told Nicole and John what I had allotted for a down payment and what my monthly budget would be. They found me a list of cars that would fit that criteria and I got to choose!...They did not try to push me into what I could not... Read more

     

  • Aug 14
  • Dealers
  • Unsafe Van
  • 98

Before I left the lot I noticed not all the doors to my van I was purchasing. Drive time told me it could be fixed but I'd have to leave the car for at least 5 days. I told them I couldn't do that because I had already got rid of my old car and I had a 5 year old and new born twins I needed to be able to drive places. After a long back and forth with the salesman and manager it was a miracle the... Read more

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Testimonial

  • Aug 12
  • Dealers
  • Auto Financing
  • 51

My credit was less than perfect, and although several dealerships offer help with financing, DriveTime was truly a fast and pleasant surprise for the whole process. The online application was easy and user friendly. I was able to identify which vehicles I was interested in before I arrived on site. When I met Jared, he took less than an hour to confirm my financing approval with LESS down payment... Read more

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Testimonial

  • Aug 10
  • Dealers
  • Auto Check
  • 22

From the time we walked in till we left with our car, we were treated with respect. My favorite part of the experience was when we went through the mechanical checklist for the car. I have never been to a used car lot where they made sure the car was mechanically sound and did not have any warning lights on the dash. I will definitely be going back for our next car. Jeffrey of Lexington, KY Read more

     

  • Aug 07
  • Dealers
  • 2008 Dodge Grand Caravan
  • 114

Greetings, Thank you for your feedback and our apologies for any miscommunication and for the time it took to receive your credit for the repair. We would like the opportunity to research your situation further. Unfortunately, with the information provided we are unable to locate your account. Please reach out to Customer Relations at your earliest convenience at 888-290-0148 so I we can ensure... Read more

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Testimonial

  • Aug 04
  • Dealers
  • Car Purchase
  • 13

My boss referred me to DriveTime saying it was so simple. I completely agree. Everyone was super nice. I was able to get the vehicle I wanted, with a down payment and payments I could afford. I would recommend DriveTime to anyone with credit problems! Peggy of High Ridge, MO Read more

Testimonial

  • Aug 01
  • Dealers
  • Car Purchase
  • 9

I had a great experience. I walked in tired and frustrated by my day and was treated very well anyway. Nicki and Brian were kind, patient and helpful, even though it was after hours and Nicki had been onsite more than 12 hours. The next day when I returned to do the paperwork, Granville was a champion at customer service. I will tell everyone of my experience and recommend DT to all my... Read more

     

  • Jul 31
  • Dealers
  • Tucson, Arizona
  • Bad Business Practice
  • 175

Greetings, Thank you for your feedback. We understand that hardships can create undue difficulties. We would like the opportunity to research your situation further and find a resolution. Unfortunately, with the information provided we are unable to locate your account. Please reach out to Customer Relations at your earliest convenience at 888-290-0148. Thank you, Kristen Customer Relations Read more

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  • Jul 29
  • Dealers
  • Contract Agreement Dishonor
  • 219

My situation is confusing. I bought a car that I actually loved. They showed me the report and it says no accidents, 2 owners, perfect condition, reliable and in perfect mechanical condition. I agreed to the contract and started making my payments. NO PROBLEM THERE! However, I got into an accident. Somebody ran a red light and my car was declared total loss. While disputing the market value of... Read more

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