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Drivetime is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
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Hello, Thank you for taking the time out to bring this matter to our attention. I can understand the frustrations regarding the remaining balance owed on the vehicle. Here at DriveTime we truly strive to ensure our customers are not only happy with the vehicle they selected but comfortable with the terms of the financing. We do not compete on price nor is it something that we hide. At the time of sale, our goal is to be very transparent with our... Read more

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Hello, Thank you for bringing this to my attention. I am very sorry to hear of the mechanical concerns you experienced with your vehicle so soon after sale, I understand how frustrating car repairs can be. We strive to ensure that all our customers are happy and satisfied with their vehicle purchase. I can assure you that before we offer a vehicle for sale, it undergoes a thorough mechanical inspection at one of our DriveTime Inspection Centers.... Read more

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Hello, Thank you for your review. I am sorry to hear of the frustration the approval process has caused. Here at DriveTime we truly pride ourselves on working with all customers regardless of their credit history. We offer a very unique and personalized approval process as it’s our goal to locate the best possible vehicle for each of our customers. When customers are pre-approved online it is based off of the information provided directly by our... Read more

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Hello Ronald, Thank you for taking the time to leave a review about your experience. I am sincerely sorry to hear about the concerns you have encountered with your vehicle. Please rest assured that all of our vehicles undergo rigorous inspection prior to lease or sale at our DriveTime inspection centers. During the time of inspection, should any failures or mechanical concerns be discovered, they would be properly addressed by our certified... Read more

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Hi Ward and Dawn, Thank you for taking the time to submit a review. We love hearing about our customers’ positive experiences. I am so happy to hear that you had a pleasant visit with us and that you have enjoyed the customer service experience thus far. We strive to provide all individuals with excellent service and to act as a reliable resource for any questions or concerns that may arise. I am glad we were able to find you a vehicle that you... Read more

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Drivetime 's reply to:

Hello Anita, I appreciate you reaching out to me about this matter. As of April 5th of 2016, DriveTime’s Loan Servicing Company was renamed Bridgecrest. Although there has been a name change, the same great options are available. To help in situations like this, eligible customers have the option to adjust their due dates when a change of employment takes place or new employment is acquired. I understand life changes in this manner can occur... Read more

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Hi Nikkya, Thank you for bringing this to my attention. I would like to start by apologizing for the issues you’ve experienced over the past few months as I understand how frustrating car repairs can be. Please be assured that before we offer a vehicle for sale, it undergoes a thorough inspection at one of our DriveTime Inspection Centers. Should our certified mechanics find any failed components, these components are replaced. However, as with... Read more

Was this review helpful? 0 2

Hello, Thank you for taking the time to leave a review and voice your concerns. I am sincerely sorry for any inconvenience that you have had; I want to address these issues to try and turn your experience around. Please be assured that all vehicles are subjected to a multiple-point inspection; if an item fails, it is replaced to ensure the vehicle meets or exceeds national highway safety standards. To provide further peace of mind, all vehicles... Read more

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As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

This was one of the best experiences I've ever had buying a vehicle. Everyone was very nice and professional. The vehicles were well taken care of and of good quality. I felt respected and no pressure to purchase. It was a great experience. Ohala of Belleville, Illinois Read more

As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

Just wanted to thank you for the best car buying experience I ever had. Thanks to Justin for being very polite and friendly. Had a great experience and would recommend friends to buy from you. Eric of Lutz, Florida Read more

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