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  • Oct 19
  • Service Centers and Customer Services
  • Albuquerque, New Mexico
  • Vehicle
  • 62
  • REVIEW RATING 5/5

Hi Eric, We apologize for the mechanical issues you had with the vehicle after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale, but... Read more

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  • Oct 12
  • Auto Financing
  • Highlands Ranch, Colorado
  • Vw Passat 2008 Turbo
  • 118
  • REVIEW RATING 5/5

Hi Shaun, We apologize for the mechanical issues you had with the vehicle so soon after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after... Read more

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  • Oct 11
  • Dealers
  • North Babylon, New York
  • Overpriced Car
  • 60
  • REVIEW RATING 4/5

Hi Nigel, We are sorry to hear you are having some safety issues with your vehicle. DriveTime does inspect and repair vehicles before purchase, however with a used vehicle there is no way to predict when a new failure will occur. DriveTime can assist with some of these repairs under the Vehicle Protection Plan. After the first 30 days our customers are required to pay a diagnostic fee to get a... Read more

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  • Oct 10
  • Dealers
  • Fayetteville, North Carolina
  • Dirty Car
  • 71
  • REVIEW RATING 4/5

Wanda, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely, Customer... Read more

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  • Oct 10
  • Auto Financing
  • Atlanta, Georgia
  • Car Payment
  • 119
  • REVIEW RATING 5/5

Hi Mindy, We apologize for your frustrations with your Lease Account. With a Lease Account, DriveTime can take action relatively quickly if payments fall behind. The lease department does make attempts to contact our customers about their payment before action is taken. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your... Read more

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  • Oct 10
  • Dealers
  • Louisville, Kentucky
  • Car Payment
  • 52
  • REVIEW RATING 5/5

Jennifer, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your complaint, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

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  • Oct 06
  • Dealers
  • Laurel, Virginia
  • Car Lease
  • 84
  • REVIEW RATING 5/5

Shannon, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

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  • Oct 06
  • Dealers
  • Recalled Car Sales
  • 89
  • REVIEW RATING 5/5

Hi Sonya, We apologize that you are frustrated with some mechanical issues with your vehicle. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. The vehicle protection plan is offered to assist with unanticipated repairs that occur after sale, but... Read more

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  • Oct 02
  • Dealers
  • Auto Lease
  • 65
  • REVIEW RATING 4/5

Matthew, Thank you for your feedback. We apologize you experienced mechanical issues soon into your lease. All of our vehicles undergo a thorough multipoint inspection to ensure they meet and exceed the Department of Transportation standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. DriveTime offers a vehicle protection plan to... Read more

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  • Oct 01
  • Dealers
  • Car Loan
  • 223
  • REVIEW RATING 5/5

Hi Casandra, We are sorry to hear about your overall cost concerns on your purchased vehicle. It is true that because DriveTime finances vehicles for people with no credit or less than perfect credit, the interest rates and pricing are at a premium. DriveTime does offers simple interest financing which allows our customers to pay off the balance faster if they chose to. We would like the... Read more

Was this review helpful? 3 1

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