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This was my 2nd visit to DriveTime. I bought a car from them a few months ago that I absolutely adored. Unfortunately I was involved in an accident and my heart broke when I heard from the insurance company that my gorgeous car was totaled. Thankfully, I had GAP coverage through DriveTime. They not only covered the gap in my insurance, but they covered the down payment for a new car at DriveTime. I was thrilled to work with a knowledgeable staff... Read more

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Hello Paul, I want to thank you for taking the time to leave a review and for bringing your concerns to my attention. I’m truly sorry that you are experiencing any issues with your vehicle; we want our customers to feel comfortable with the drivability of their vehicle. Please let me assure you that we ensure that every single vehicle meets or exceeds national highway safety standards; our certified mechanics complete a multiple-point inspection... Read more

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Drivetime 's reply to:

Hello, I am sorry to hear you are dissatisfied with DriveTime. We appreciate all feedback we receive, whether it is negative, positive, or indifferent. Here at DriveTime we believe in positive growth and change, reading the reviews left by current and potential customers allows us to see where improvements are needed. I want to personally take a couple of moments and address the concerns you have brought forth. Our goal as one of the... Read more

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Hello, Thank you for bringing this matter to my attention. I would like to start off by apologizing for the battery and light issues so soon after purchase. We strive to provide all our customers with a positive and rewarding car buying experience, and I am sorry that your experience with us has been less than ideal. Please know that you are speaking with the correct department regarding this matter as my department, Customer Relations, exists... Read more

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Drivetime 's reply to:

Hello Ermon, Thank you for reaching out to us with your concerns. I am truly sorry that you are experiencing repair issues with your vehicle. I would like to work with you in order to reach an amicable resolution. Please know certified mechanics at our inspection centers ensure that the vehicle meets or exceeds national highway safety standards. We are unable to sell the vehicle if it is not able to pass state inspection. We want all of our... Read more

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Hello, Thank you for taking the time out to leave a review. I am sorry to hear you did not have an enjoyable car buying experience. Please know, we truly strive to ensure each of our customers are not only happy with the vehicle they purchase but comfortable with the terms and conditions before leaving the dealership. Here at DriveTime we are very upfront and honest with our customers, we want to ensure we are setting our customers up for... Read more

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Hello, I want to thank you for bringing your concerns to my attention. I truly apologize about the repair concerns you are experiencing. We here at DriveTime want only to provide reliable and affordable transportation options for all of our customers. All DriveTime vehicles are priced at a fair market value, in coordination with the NADA Retail Suggested Value, which can be found on the “Buy from a Dealer” page in the Kelly Blue Book (KBB). We... Read more

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Drivetime 's reply to:

Hello Jessica, Thank you for reaching out to us about your vehicle concerns. I am sincerely sorry to hear about the issues you have been experiencing with the static sound in your vehicle and want to make sure this matter is properly addressed. Although all DriveTime vehicles are rigorously inspected prior to sale, we know that with pre-owned vehicles there is no way to determine the possibility of future concerns arising. For this reason, each... Read more

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Hello Lakeisha, I want to thank you for reaching out to us with your concerns. I sincerely apologize for any and all frustrations that these matters may have caused you. We seek only to provide affordable and reliable transportation options for all our customers. We specialize in working with customers with less than perfect credit; because of this, our loan options may differ from those at other dealerships. We provide many options to help our... Read more

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Hello Jonathan, Thank you for taking the time to write a review. I’m very glad to hear that you had quite the positive experience with us. We aim to provide our customers with all the information required to feel comfortable with their vehicle, and their loan. Our knowledgeable representatives strive for nothing but the utmost in customer service. It is great to see that we were able to match you with the vehicle that suits your needs. I hope... Read more

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