ad
 
Company has verified representatives
DriveTime is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
Submit review ›

DriveTime 's reply to:

Hi James, Thank you for bringing this to my attention. I am sorry to hear you are unsatisfied with DriveTime and I apologize for any frustration this may have caused. Regarding your concerns with pricing, DriveTime does not compete on price, nor do we hide it. We are the nation’s largest dealer helping people with credit issues purchase or lease great vehicles. Scheduled payments vary from customer to customer and are based on a number of factors including but not limited to: income level, credit score, and down payment. We encourage our... Read more

Was this review helpful? 0 1
ad

DriveTime 's reply to:

Hello Alexander, Thank you for taking the time out to leave a review. I am sorry to hear of the frustration this matter has caused. Please rest assured all DriveTime vehicles undergo a multipoint inspection at our DriveTime Service Center prior to us making the vehicles available to our customers, as we want to ensure the vehicles we provide are safe and reliable. However, with pre-owned vehicles we are not able to predict when failures may occur. I fully understand that having to pay out of pocket for repairs and keep up with your car... Read more

Was this review helpful? 0 0

DriveTime 's reply to:

Hi Robert, Thank you so much for taking the time to share your experience with us! I’m very glad to hear that you enjoyed your car buying experience with DriveTime, especially with Ericka at our Montclair location. Also, I want to let you know about our referral program called DT Loyalty Program and for every person (friends, family, coworkers, anyone!) a customer refers, they receive a $200 CREDIT when the person referred purchases or leases a vehicle. If there is anything we can do to enhance your experience with us in the future please let... Read more

Was this review helpful? 0 0

DriveTime 's reply to:

Hello Brandi, Thank you for reaching out regarding your payment concern. I am sorry for any difficulty you experienced in getting through to a representative for assistance. Since your review, I see you have been in contact with Customer Service to address. If you are still having any concerns regarding this matter, I encourage you to reach out to Bridgecrest, our new loan servicing company, at 800-967-8526 to better assist. As of Tuesday, April 5, 2016, our loan servicing, formerly known as DT Credit, was renamed to Bridgecrest. Should you... Read more

Was this review helpful? 0 0
ad

As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

My experience with DriveTime was amazing. They found the perfect car for my family. Both Windy & George are knowledgeable, experienced & helpful. They will get you & your family in a vehicle that is suitable for you. Tyra of San Antonio, Texas Read more

DriveTime 's reply to:

Hello, Thank you for talking the time to leave a review. I am sorry to hear you are dissatisfied with your lease vehicle. Please bear in mind, DriveTime does not compete on price, nor do we hide it. Several benefits are factored into the price of our lease vehicles including: multi-point inspection prior to lease, a limited warranty for the term of the lease, free oil changes every 4,000 miles, and one free brake pad replacement below manufacturer specifications. With pre-owned vehicles there may be signs wear and tear. We encourage our... Read more

Was this review helpful? 0 0

DriveTime 's reply to:

Hello William I want to first thank you for taking the time out to leave a review and for bringing this matter to my attention. I understand how trying it can be trying to align your due date with your paydays. Here at DriveTime we strive to make sure we are offering our customers all possible options of assistance when it comes to making their payments. I would like to take some time to further discuss this matter with you. I will reach out to you directly within the next 24-48 business hours, should you prefer to speak with someone before... Read more

Was this review helpful? 0 0

DriveTime 's reply to:

Hello Linda, Thank you for taking the time to leave a review about your DriveTime experience. I am sorry to hear that you are unhappy with the events that occurred and would like the opportunity to look into the matter further. All lease vehicles require insurance coverage with DriveTime listed as the lienholder. However, some insurance companies are unable to properly insure lease vehicles in this manner. After the proper coverage is found, we require documentation of the insurance policy, which can be in the form of a declaration page or an... Read more

Was this review helpful? 0 0

DriveTime 's reply to:

Hello, Thank you for taking the time to leave a review, I am sorry to hear you are unhappy with your DriveTime experience due to mechanical issues. Please bear in mind each DriveTime vehicle undergoes an inspection prior to purchase or lease and components that have failed are replaced. With any used vehicle it is not possible to know if future repair issues may occur. DriveTime offers a 30 day/1,500 mile limited warranty, which is administered by Aeverex. I would like the opportunity to look into your concerns further regarding options... Read more

Was this review helpful? 0 0

DriveTime 's reply to:

Hi Shenell, Thank you for bringing this matter to my attention. I am sorry to hear you are dissatisfied with your car buying experience and apologize for any frustration this may have caused. DriveTime offers our customers the opportunity to purchase optional products, such as our extended warranty, SkyLink GPS service, and GAP insurance. These products are added to the base cost of the vehicle and can increase the overall amount of the loan. Regarding the down payment, this can vary based on a number of factors such as income level, vehicle... Read more

Was this review helpful? 0 0
ad

Had an experience with DriveTime?

Did not find what you were looking for?
× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to DriveTime. However, many companies do monitor reviews on our site.

 
×
You are reading about DriveTime.
Filing a new complaint about
×