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DriveTime Complaints and Reviews

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DriveTime
Main address: 4020 E. Indian School Rd. 85018 Phoenix AZ
1-888-290-0148, , reviews@drivetime.com
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  • Jun 30
  • Dealers
  • Atlanta, Georgia
  • 2010 Fusion
  • 46

Greetings, We sincerely apologize for the mechanical issues you have been having with your vehicle. An engine block replacement is something that is covered under the DriveTime Protection Plan, however, having to exchange an engine three to four times is very unusual. This is not the experience we would want our customers to go through. Our Customer Relations Department would like to discuss... Read more

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  • Jun 27
  • Dealers
  • Tucker, Georgia
  • Car Engine Light
  • 40

Greetings, We apologize that you are having mechanical problems with your vehicle so soon after getting into it. DriveTime does inspect and repair our vehicles before sale or lease, however, sometimes an unpredictable mechanical issue will occur. Our lease vehicles include a Vehicle Protection Plan that covers many of the major repairs needed on the vehicle. We understand you have been in contact... Read more

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Testimonial

  • Jun 24
  • Dealers
  • 58

My experience at Drive Time was well worth my time! I was treated with respect, dignity, and patience as I carefully chose the car of my desire! The staff there at Drive Time were friendly, courteous, and attentive to my needs as a potential customer. I am impressed with the refer a friend program and will be referring people to Drive Time to take advantage of having my payments made for... Read more

  • Jun 23
  • Dealers
  • Jacksonville, Florida
  • Faulty Car
  • 1
  • 77

These people are a fraud. $8000 of repairs needed and not a single one covered under their *** warranty. Had issues with my car the first day I drove it off their lot. Already spent $3000 out of pocket in repairs. I'm about to call them and tell them get this piece of S**t!! I'm not spending another nickel on this car. DriveTime is a scam.. A fraud a scam and joke!!! I will dedicate my... Read more

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Testimonial

  • Jun 22
  • Dealers
  • 94

From the moment walked through the doors of the dealership I was approached with respect. The salesman was very friendly and helpful. He was able to answer my questions fairly and honesty. He very respectful and professional. I shared with my friend that DriveTime is the place to purchase their next car. I was surprised by the low down payment and monthly payment working with my paydays. For me... Read more

Testimonial

  • Jun 22
  • Dealers
  • 44

The sales staff were very friendly, said they didn't mind being there past closing and to take our time. We had already spotted the car we wanted on DriveTIme’s website and had called ahead of time to let them know and the car was right there waiting for us. The sales staff was very thorough making sure everything was right with the car and took it for a test drive. It was perfect! Very clean... Read more

  • Jun 21
  • Dealers
  • Houston, Texas
  • Property Damage Repair
  • 46

Greetings, We apologize that you had repair issues with your vehicle so soon after purchase and for the problems you are having getting your vehicle registered. This is not the experience we want our customers to have and we would like to get in touch with you to discuss your concerns and see if we can be of assistance. Please give us some time to review your account, and a representative from... Read more

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Testimonial

  • Jun 21
  • Dealers
  • 27

The sales guys were friendly, patient, understanding, and kept things like I was dealing with family while buying car #4 between my husband and myself. So we brought back my mother the next day and she purchased a car from DriveTime too. Carrie Herrin Read more

Testimonial

  • Jun 20
  • Dealers
  • 28

No frills, everything was openly and well-presented up front. From down payment expectations, interest rate, and payment arrangements. Truly a no pressure sales approach, was given the opportunity to look at several vehicle models. Once I decided the whole process from test drive to owner ship was less than 90 minutes. Great selection, with decent pricing. Highly recommend this establishment.... Read more

Testimonial

  • Jun 19
  • Dealers
  • 18

I brought my vehicle (that was paid off) as a trade in. After he calculated everything, I was surprised. I didn't have to put any money down. God is so good! They are very professional. I'd send anyone to them that needs a dependable vehicle. Tekisha Russell Read more

 
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