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Drivetime is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
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Drivetime 's reply to:

Hi Michelle, Thank you for bringing this to my attention. I am very sorry to hear of the mechanical concerns your son has been experiencing with his vehicle as I understand how frustrating car repairs can be. I can assure you that every vehicle we sell is thoroughly inspected prior to sale, and any components that fail our inspection are replaced. However, in being a pre-owned vehicle, we have no way to foresee if future issues may arise. For... Read more

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Drivetime 's reply to:

Hello Tim, I first want to thank you for taking the time out to leave a review, I am sorry to hear you are not fully satisfied with DriveTime. I know that it can be very upsetting having mechanical issues so soon after purchase. I can assure you all DriveTime vehicles undergo a full mechanical inspection. All of the inspections are performed by trained mechanics, to ensure the safety and reliability of the vehicles we make available to our... Read more

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Drivetime 's reply to:

Hi Laurence, Thank you for taking the time to bring this to my attention. I am very sorry to hear of your experience at our Lombard, IL location. We strive to work with all our customers to find the best vehicle and financing options available. I understand that you were assisted over the phone with our pre-approval process. Please keep in mind that final approval is subject to changed based on review and verification of the information provided... Read more

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Drivetime 's reply to:

Hello Jacob, I appreciate you taking the time to leave a review. I am sorry to hear you are unhappy with DriveTime. I understand how frustrating it can be to make payments and not see your principle balance lower significantly. Since DriveTime specializes in financing for individuals with less than perfect credit, the interest rates can be quite high. We do not compete on price, nor do we hide it. We encourage our customers to research all... Read more

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Drivetime 's reply to:

Hello Cynthia, Thank you for taking the time to leave a review. I am sorry to hear of the issue you have experienced trying to process payments online and through our automated system. As of April 5th, 2016, our loan servicing, formerly known as DT Credit, was renamed Bridgecrest. Bridgecrest offers the same variety of payment options that were available previously. I would encourage you to visit our site, myaccount.bridgecrest.com, if you are... Read more

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Drivetime 's reply to:

Hello J., Thank you so much for your review. I am sorry to hear you are unhappy with DriveTime and I would like to review this situation to see how I can turn things around. I can assure you all DriveTime vehicles undergo a full inspection to guarantee the vehicles are operating correctly. During the inspection the battery, fluid levels and other components of the vehicle are inspected. We are never able to determine if a future failure will... Read more

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Drivetime 's reply to:

Hello, Thank you for giving me the opportunity to address your concerns. I am very sorry to hear of the mechanical issues you are experiencing with your vehicle. I can assure you that every vehicle we offer is inspected at one of our DriveTime Inspection Centers, and any components that fail our inspection are replaced. If issues ever do arise, we encourage our customers to contact Aeverex, the warranty administrator, to start a claim for the... Read more

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Drivetime 's reply to:

ello, Thank you for taking the time to leave a review and bringing this matter to my attention. I am sorry to hear your experience has not been ideal and I apologize for any frustration this situation has caused. As of Tuesday, April 5th, 2016, our Loan Servicing Company, formerly known as DT Credit, was renamed Bridgecrest. Please bear in mind, our lease contracts have a zero-day grace period. If an account falls delinquent Bridgecrest’s Lease... Read more

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Drivetime 's reply to:

Hello Vershon, I appreciate you taking the time out to leave a review. I am very sorry for the frustrations regarding moving your payments and the mechanical concerns that took place. I assure you that all DriveTime vehicles are fully inspected, as our goal is to ensure we are selling safe and reliable vehicles. However, with any pre-owned vehicle we are never able to fully determine if a failure will occur. We offer all of our customer a full... Read more

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Drivetime 's reply to:

Hello Kayla, Thank you for taking the time to leave a review and bringing this matter to my attention. I am sorry to hear your experience has not been ideal and I would like the opportunity to turn this around. As of Tuesday, April 5, 2016, our loan servicing, formerly known as DT credit, was renamed to Bridgecrest. If an account ever falls delinquent Bridgecrest’s Customer Service Department will make regular attempts to cure the past due... Read more

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