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Drivetime Complaints and Reviews

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Drivetime
Main address: 4020 E. Indian School Rd. 85018 Phoenix AZ
1-888-290-0148, , reviews@drivetime.com
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  • Oct 10
  • Auto Financing
  • Atlanta, Georgia
  • Car Payment
  • 100

Hi Mindy, We apologize for your frustrations with your Lease Account. With a Lease Account, DriveTime can take action relatively quickly if payments fall behind. The lease department does make attempts to contact our customers about their payment before action is taken. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your... Read more

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  • Oct 10
  • Dealers
  • Louisville, Kentucky
  • Car Payment
  • 40

Jennifer, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your complaint, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

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  • Oct 06
  • Dealers
  • Laurel, Virginia
  • Car Lease
  • 71

Shannon, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

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  • Oct 06
  • Dealers
  • Recalled Car Sales
  • 75

Hi Sonya, We apologize that you are frustrated with some mechanical issues with your vehicle. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. The vehicle protection plan is offered to assist with unanticipated repairs that occur after sale, but... Read more

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  • Oct 02
  • Dealers
  • Auto Lease
  • 51

Matthew, Thank you for your feedback. We apologize you experienced mechanical issues soon into your lease. All of our vehicles undergo a thorough multipoint inspection to ensure they meet and exceed the Department of Transportation standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. DriveTime offers a vehicle protection plan to... Read more

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  • Oct 01
  • Dealers
  • Car Loan
  • 199

Hi Casandra, We are sorry to hear about your overall cost concerns on your purchased vehicle. It is true that because DriveTime finances vehicles for people with no credit or less than perfect credit, the interest rates and pricing are at a premium. DriveTime does offers simple interest financing which allows our customers to pay off the balance faster if they chose to. We would like the... Read more

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  • Sep 29
  • Dealers
  • Colorado Springs, Colorado
  • Car Purchase
  • 46

Greetings, We apologize for the frustrations you have had with your lease payments and service. Please give us some time to review your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please contact the Customer Relations Department at 888-290-0148. Sincerely, Customer Relations Read more

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  • Sep 16
  • Dealers
  • De Kalb, Mississippi
  • Rude Service
  • 42

Stacy, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely, Customer... Read more

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  • Sep 14
  • Dealers
  • Saint Louis, Missouri
  • Car Towing
  • 58

Ms. Jenkins, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

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  • Sep 09
  • Dealers
  • Houston, Texas
  • Auto Lease
  • 234

Ms. Borten, Thank you for your feedback. It is true that a $1,500.00 payment is due at the end of the lease term to satisfy the remaining balance however; DriveTime’s 30 month lease term is broken into three 10 month segments that earn you $500 in credits for maintaining the lease and having a satisfactory payment history. At the end of the 30 month lease term, the credits are applied towards... Read more

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