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Drivetime's reply to:

  • Aug 10
  • Dealers
  • Chandler, Arizona
  • Drivetime Car Financing
  • 42
  • REVIEW RATING 5/5

Hello Tovia, thank you for your review and for bringing this to our attention. Please accept our sincere apologies for the inconveniences you have encountered. Upon review, we are pleased to see you are working with our Total Loss team to reach a resolution. We would like a chance to address your concerns regarding the status of your account and provide information regarding GAP and credit... Read more

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Drivetime's reply to:

  • Aug 07
  • Dealers
  • Winston, Georgia
  • Drivetime Refund Policy
  • 19
  • REVIEW RATING 4/5

Hello A Summerlin, thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like a chance to address your concerns regarding your experience. Unfortunately, we are unable to locate your profile, please give us an opportunity to assist by calling our Customer Relations department at 888-290-0148. We look forward to speaking with you. Sincerely, ... Read more

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Drivetime's reply to:

  • Aug 05
  • Dealers
  • Tulsa, Oklahoma
  • 27
  • REVIEW RATING 5/5

Hello Nick, thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns regarding payment frequency changes. Additionally, please accept our sincere apologies for the level of service you received. A Customer Relations Representative will contact you to discuss your concerns and answer any questions you may... Read more

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Drivetime's reply to:

  • Aug 05
  • Dealers
  • Fort Lauderdale, Florida
  • 2007 Chevrolet Hhr
  • 34
  • REVIEW RATING 4/5

Hello Marian, thank you for taking the time to complete a review. Please accept our sincere apologies for any inconveniences you have encountered with your HHR. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. Additionally, we apologize for the... Read more

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Drivetime's reply to:

  • Jul 17
  • Auto Financing
  • Drivetime Car Financing
  • 151
  • REVIEW RATING 5/5

Hello, thank you for your review and for bringing this to our attention. We apologize you are dissatisfied with your DriveTime experience. Please give us some time to review your account and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely, Customer Relations Read more

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Testimonial

  • Jul 15
  • Dealers
  • Colonial Heights, Virginia
  • Drivetime Car Financing
  • 520

I was reading the reviews and it came up that I was dissatisfied with drivetime. I never said that. Drivetime was good to me. I would refer people to them all the time. I don't know who wrote that but it wasn't me. The sells person was good and did everything he promise too. No hidden fees. If you go to drivetime in petersburg ask for Eric. He's great. The financing is high rates but... Read more

Drivetime's reply to:

  • Jul 14
  • Dealers
  • Dallas, Texas
  • 2009 Chevrolet Impala
  • 1
  • 1
  • 75
  • REVIEW RATING 5/5

Hi Jonathan, we profusely apologize for any inconvenience you have encountered. We would like an opportunity to address your credit reporting concerns and made an attempt to reach you last Friday. If you would like to discuss further please call Customer Relations at 888-290-0148. Sincerely, Customer Relations Read more

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Drivetime's reply to:

  • Jul 09
  • Auto Financing
  • Jonesboro, Arkansas
  • 2008 Dodge Nitro Financing
  • 150
  • REVIEW RATING 5/5

Hello, thank you for your review and for bringing this to our attention. We are sorry to hear about the inconveniences you have encountered. We would like a chance to address your concerns regarding this matter. Please give us an opportunity to assist by calling our Customer Relations department at 888-290-0148. We look forward to speaking with you. Sincerely, Customer Relations Read more

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Drivetime's reply to:

  • Jul 01
  • Dealers
  • Palm Bay, Florida
  • Car Purchase
  • 280
  • REVIEW RATING 5/5

Hello Edward, we apologize you are dissatisfied with your DriveTime experience. We are sorry that you were unhappy with the pricing of your vehicle financing. Because DriveTime specializes in financing for people with less than perfect credit, the interest rate on the financing can be quite high. The total price of the vehicle can be higher because it sometimes includes optional products such as... Read more

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Drivetime's reply to:

  • Jun 30
  • Dealers
  • Valrico, Florida
  • Drivetime Financing Program
  • 130
  • REVIEW RATING 5/5

Hello Dutravious, we apologize for your frustrations with your Lease Account. With a Lease Account, DriveTime can take action relatively quickly if payments fall behind. The lease department does make attempts to notify our customers about their payment before action is taken. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss... Read more

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