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Drivetime Complaints and Reviews

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Drivetime
Main address: 4020 E. Indian School Rd. 85018 Phoenix AZ
1-888-290-0148, , reviews@drivetime.com
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  • Oct 02
  • Dealers
  • Auto Lease
  • 43

Matthew, Thank you for your feedback. We apologize you experienced mechanical issues soon into your lease. All of our vehicles undergo a thorough multipoint inspection to ensure they meet and exceed the Department of Transportation standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. DriveTime offers a vehicle protection plan to... Read more

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  • Oct 01
  • Dealers
  • Car Loan
  • 171

Hi Casandra, We are sorry to hear about your overall cost concerns on your purchased vehicle. It is true that because DriveTime finances vehicles for people with no credit or less than perfect credit, the interest rates and pricing are at a premium. DriveTime does offers simple interest financing which allows our customers to pay off the balance faster if they chose to. We would like the... Read more

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  • Sep 29
  • Dealers
  • Colorado Springs, Colorado
  • Car Purchase
  • 39

Greetings, We apologize for the frustrations you have had with your lease payments and service. Please give us some time to review your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please contact the Customer Relations Department at 888-290-0148. Sincerely, Customer Relations Read more

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  • Sep 16
  • Dealers
  • De Kalb, Mississippi
  • Rude Service
  • 39

Stacy, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely, Customer... Read more

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  • Sep 14
  • Dealers
  • Saint Louis, Missouri
  • Car Towing
  • 51

Ms. Jenkins, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

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  • Sep 09
  • Dealers
  • Houston, Texas
  • Auto Lease
  • 221

Ms. Borten, Thank you for your feedback. It is true that a $1,500.00 payment is due at the end of the lease term to satisfy the remaining balance however; DriveTime’s 30 month lease term is broken into three 10 month segments that earn you $500 in credits for maintaining the lease and having a satisfactory payment history. At the end of the 30 month lease term, the credits are applied towards... Read more

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  • Sep 08
  • Dealers
  • Irving, Texas
  • 2007 Pontiacgrand Am
  • 99

Hi Ms. Benton, We apologize that you are frustrated with some mechanical issues with your vehicle. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. The vehicle protection plan is offered to assist with unanticipated repairs that occur after sale,... Read more

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  • Sep 07
  • Dealers
  • Phoenix, Arizona
  • Vehicle Repossession
  • 1
  • 1
  • 281

Drivetime illegally repossessed my vehicle. I made my payment and my account was in good standing.. I went to work a 14 hour shift and when I came out my car was gone. Thire not open on weekends and they took my car on Friday night. I missed work Saturday and I will have to again on sunday. Drivetime is the worst decision I have ever made. With the issues I have dealt with them including when... Read more

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  • Sep 05
  • Service Centers and Customer Services
  • Los Angeles, California
  • Warranty Refund
  • 55

The starter in my car has gone out 4 times in 14 months. I don't drive enough miles to justify it failing 4 times. The warranty department refuses to install a new starter & will only authorize a repair if the mechanic agrees to use a refurbished part. I don't feel that Drive Time is honoring the terms of my warranty if they refuse to repair the car properly. I have been promised a refund of... Read more

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  • Aug 27
  • Dealers
  • Atlanta, Georgia
  • Truck
  • 1
  • 1
  • 118

Drive time was a waste of my time. I have good credit and they wanted me to put down $8,000 on a truck. I later went to dodge and left with a new truck and had to put down only 1200. Read more

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