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What Their Customers Are Saying
All testimonials are provided and verified by DriveTime. Verified testimonials on Pissed Consumer is a paid feature of the platform.

I just bought my car through DriveTime and it was absolutely hassle free. My Sales Advisors helped me through the process. And after buying the car, whenever I have any questions, they would entertain my calls and help me with everything. They were very patient and considerate. I would recommend DriveTime to friends and family. Donna Lake Mary, FL Read more

My Sales Advisors went above and beyond to help me feel comfortable and gain confidence that I would drive home in my very own car. Even with not great credit, only being at my job a week - They financed me!!! They didn't try to just push anything at me - They cared about what I wanted and what best suits my needs for work, commute, and personal use! I never dreamed I could own a Honda! I can rest assured that my car is reliable and covered in case of anything. This is such a blessing! I am so beyond grateful! No more 3 hour public... Read more

My first time buying a car and they were fabulous! My sales Advisors were very willing to help me out and explain everything to me in every bit of detail. I had my parents with me and I really appreciated the fact that they made eye contact with me and not my parents. James and Patrick were not pushing me towards a different car - they let me get the car that I wanted! Heather Jacksonville, FL Read more

DriveTime 's reply to:

Hello, Thank you for giving me the opportunity to address your concerns. I am very sorry to hear of the mechanical issues you are experiencing with your vehicle. I can assure you that every vehicle we offer is inspected at one of our DriveTime Inspection Centers, and any components that fail our inspection are replaced. If issues ever do arise, we encourage our customers to contact Aeverex, the warranty administrator, to start a claim for the needed repairs. My department, Customer Relations, is in place to review situations such as these. I... Read more

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DriveTime 's reply to:

Hello Vershon, I appreciate you taking the time out to leave a review. I am very sorry for the frustrations regarding moving your payments and the mechanical concerns that took place. I assure you that all DriveTime vehicles are fully inspected, as our goal is to ensure we are selling safe and reliable vehicles. However, with any pre-owned vehicle we are never able to fully determine if a failure will occur. We offer all of our customer a full 30 day or 1,500 mile limited warranty, this warranty is in place to assist with any mechanical issues... Read more

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DriveTime 's reply to:

Hello Kayla, Thank you for taking the time to leave a review and bringing this matter to my attention. I am sorry to hear your experience has not been ideal and I would like the opportunity to turn this around. As of Tuesday, April 5, 2016, our loan servicing, formerly known as DT credit, was renamed to Bridgecrest. If an account ever falls delinquent Bridgecrest’s Customer Service Department will make regular attempts to cure the past due balance. Once contact is made the opportunity is available to set payment arrangements. Additionally,... Read more

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DriveTime 's reply to:

Hello, Thank you for reaching out to us regarding your concerns. I am sincerely sorry to hear about the issues you encountered with your vehicle and would like the opportunity to amend the situation. All of our vehicles undergo a multipoint inspection prior to sale at our DriveTime inspection centers. At that time, any parts that fail inspection are replaced. However, should there be any open recalls, we are unable to address them at our inspection centers. Manufacturer recalls can only be addressed at an original equipment manufacturer. To... Read more

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DriveTime 's reply to:

Hello DeShawn, Thank you for taking the time out to leave a review. I first want to apologize for the delay in processing your referral credit. We sometimes see delays such as these, if the person you referred did not add your name or account number to their original application. I understand it is very frustrating having wait an additional processing time for the credit to apply to your account. We truly appreciate our customers taking the time out to refer their friends and family members, which is why we offer a referral credit. I see that... Read more

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As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

I just bought my car through DriveTime and it was absolutely hassle free. My Sales Advisors helped me through the process. And after buying the car, whenever I have any questions, they would entertain my calls and help me with everything. They were very patient and considerate. I would recommend DriveTime to friends and family. Donna Lake Mary, FL Read more

DriveTime 's reply to:

Hi Tammy, Thank you for giving me the opportunity to address your concerns. I’m very sorry to hear of the mechanical issues you are experiencing with your vehicle so soon after purchase. I can assure you that all our vehicles are thoroughly inspected prior to sale, and on average, we invest $1,200 in parts and labor on each vehicle to ensure that it meets our stringent standards. I will be reaching out to you in the next 24-48 business hours to better address your concerns. If you are in need of immediate assistance, please feel free to reach... Read more

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DriveTime 's reply to:

Hello Christine, Thank you for your review. I am sorry to hear you are dissatisfied with DriveTime. We strive to ensure each customer is happy and satisfied with their purchase even after they leave the dealership. We encourage our customers to research all aspects of their purchase prior to sale. DriveTime does not compete on price, nor do we hide it. Because DriveTime specializes in financing for people with less than perfect credit, the interest rate on the financing can be quite high. In a simple interest loan, interest is charged per day... Read more

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DriveTime 's reply to:

Hi Shirley, Thank you for bringing this to my attention. At this time, DriveTime does not have any dealerships in the state of Maine. I apologize for any confusion on this and any frustration this may have caused. If you are in need of further assistance, please feel free to contact our Customer Relations Department at 888-290-0148. Thank you for your time and I hope you have a great day. Tyler – Customer Relations Read more

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DriveTime 's reply to:

Hello LaToya, I thank you for taking the time out to bring this matter to our attention. I first want to apologize for the frustrations the delay in receiving your tags has caused. I can understand how frustrating it can be trying to work through delays. Here at DriveTime, our goal is to make the car buying process as easy and as smooth as possible however, sometimes delays can occur. I see that you have been in communication with our Customer Relations Department, if there are any additional questions or concern you may have please give us a... Read more

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