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What Their Customers Are Saying
All testimonials are provided and verified by Drivetime. Verified testimonials on Pissed Consumer is a paid feature of the platform.

This was my 2nd visit to DriveTime. I bought a car from them a few months ago that I absolutely adored. Unfortunately I was involved in an accident and my heart broke when I heard from the insurance company that my gorgeous car was totaled. Thankfully, I had GAP coverage through DriveTime. They not only covered the gap in my insurance, but they covered the down payment for a new car at DriveTime. I was thrilled to work with a knowledgeable staff... Read more

I found the people there to be extremely helpful. The manager was intent on making sure I understood everything I was signing and I was happy with the car I was buying. It was the best car buying experience I have ever had. Thank you so much for everything. Stephen of Dittmer, MO Read more

I just want to say that this is the best experience that I have ever had purchasing a vehicle. The salesperson treated me like family, which was refreshing. Thomas of Chesterton, IN Read more

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Drivetime 's reply to:

Hello Renee, First I would like to thank you for taking the time to leave a review. I truly apologize that you are experiencing any transmission issues with your vehicle. I want to assure you that we want all our customers to feel comfortable with their vehicle. For this reason, we make sure that all vehicles are subjected to inspection. ASE certified mechanics thoroughly inspect the vehicle to ensure that national highway safety standards are... Read more

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Drivetime 's reply to:

Hello, Thank you for taking the time to leave a review and bring your vehicle concerns to our attention. I am sincerely sorry to hear of the issues you encountered so soon after purchasing the vehicle with us. While we take a number or measures to ensure our vehicles will be reliable for our customers, even with precautions we take we are unable to predict if or when future concerns may arise. Prior to sale, every vehicle is subject to thorough... Read more

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Hi Brenda, Thank you for reaching out to us. I am sorry to hear of your frustrations and I apologize for any concern or inconvenience this has caused. It is our goal to ensure that every customer has an exceptional car buying experience and that they are happy with their chosen vehicle. To ensure safety and reliability, every vehicle we sell undergoes a rigorous multi-point inspection prior to sale at one of our DriveTime Inspection Centers. All... Read more

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Hello Khadijah, Thank you for reaching out to us with your concerns. I truly apologize about any dissatisfaction or frustration you have experienced thus far. Please know that we are here to assist you as best as possible. We strive to provide reliable and affordable transportation options for all customers. To reinforce this, we subject all vehicles to rigorous inspection prior to sale. Certified mechanics ensure that each and every vehicle... Read more

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Hello, Thank you for bringing this matter to my attention. I am truly sorry to hear of your experience during the sales process, as well as the concerns you mentioned with the vehicle so soon after sale. Here at DriveTime, it is our goal to provide each and every customer with an outstanding experience before, during, and after the time of sale. We appreciate your feedback as it allows us to continue to improve our level of service.... Read more

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Hello Mapula, Thank you for taking the time to leave a review. I am sincerely sorry that you are experiencing any frustration in regards to repair concerns with your vehicle. Please know that we here at DriveTime strive to provide reliable and affordable transportation options for all customers. We want all customers to feel secure in knowing that they can trust the reliability of their vehicle. To help drive this, we subject all of our vehicles... Read more

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Hello, Thank you for reaching out to us and bringing this matter to our attention. I would like to start by apologizing for the mechanical concerns you have experienced with your vehicle, as I understand how frustrating car repairs can be. I can assure you that before we offer a vehicle for sale, it must undergo a thorough multi-point inspection at one of our DriveTime Inspection Centers. If our certified mechanics find any failed components,... Read more

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Hello Meredith, Thank you for taking the time to leave a review; I truly appreciate this opportunity to address your concerns. I’m sorry to hear that your vehicle is experiencing transmission concerns. Please know that we pride ourselves in providing affordable and reliable vehicles; we subject all of our vehicles to a multiple-point inspection prior to sale. At our Inspection Centers, our certified mechanics ensure that the vehicle meets or... Read more

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Hello Tamika, Thank you for bringing your concerns to my attention. I am truly and sincerely sorry that you experienced any vehicle concerns. Please know that we here at DriveTime only want to provide reliable and affordable transportation options. We ensure that all of our vehicles meet or exceed national highway safety standards through our inspection process. Certified mechanics ensure that the vehicles are repaired if necessary. Since we... Read more

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Good afternoon Tim, I want to start out by apologizing for the issues you have encountered so shortly after purchase. However, I appreciate you bringing this to our attention as it provides us the opportunity to ensure your concerns are properly addressed. Rest assured all of our vehicles undergo rigorous inspection, prior to sale, to ensure safety and reliability for our customers. However, in working with pre-owned vehicles we understand that... Read more

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