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DriveTime Complaints and Reviews

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DriveTime
Main address: 4020 E. Indian School Rd. 85018 Phoenix AZ
1-888-290-0148, , reviews@drivetime.com
  • 198 issues resolved
  • 23 testimonials
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Testimonial

  • Jul 15
  • Dealers
  • Rincon, Georgia
  • False Breeder Accusation
  • 374

The end of april 2014 we bought a bmw. 6 days after owning it it went into the shop for a fuel pump. Long stiry shirt it was in the shop for the same reason 4 times. Yesterday july 14, my husband called and told them what was going on. We left drivetime last night after closing at 8 pm we finishes at 1030. Left with a new car. They were great. I have never had a dealer stick it out that late... Read more

Testimonial

  • Jun 24
  • Dealers
  • 186

My experience at Drive Time was well worth my time! I was treated with respect, dignity, and patience as I carefully chose the car of my desire! The staff there at Drive Time were friendly, courteous, and attentive to my needs as a potential customer. I am impressed with the refer a friend program and will be referring people to Drive Time to take advantage of having my payments made for... Read more

Testimonial

  • Jun 22
  • Dealers
  • 163

From the moment walked through the doors of the dealership I was approached with respect. The salesman was very friendly and helpful. He was able to answer my questions fairly and honesty. He very respectful and professional. I shared with my friend that DriveTime is the place to purchase their next car. I was surprised by the low down payment and monthly payment working with my paydays. For me... Read more

  • Aug 14
  • Dealers
  • Unsafe Van
  • 20

Before I left the lot I noticed not all the doors to my van I was purchasing. Drive time told me it could be fixed but I'd have to leave the car for at least 5 days. I told them I couldn't do that because I had already got rid of my old car and I had a 5 year old and new born twins I needed to be able to drive places. After a long back and forth with the salesman and manager it was a miracle the... Read more

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  • Aug 07
  • Dealers
  • 2008 Dodge Grand Caravan
  • 81

Hi in July 23,2013 I purchased a 2008 Dodge Grand Caravan and about a month later I started having tire problems and then a couple months after that the check oil light came on and so when I took the vehicle to get fixed they told me the mechanics shops told me they couldn't change it because the screw was stopped and who ever changed the oil last didn't do it right and I needed to take it back... Read more

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  • Jul 31
  • Dealers
  • Tucson, Arizona
  • Bad Business Practice
  • 127

Judging by most reviews Drive Time makes a lot of claims but rarely backs them up. Formerly known as UGLY DUCKLING, they have a vast reputation of selling lemons, screwing their customers, and driving them to the brink of just giving up their vehicles. If you do decide to break your contract better for them, they just rig it up to barley running and throw it to the auctioning block or replace it... Read more

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  • Jul 29
  • Dealers
  • Contract Agreement Dishonor
  • 155

My situation is confusing. I bought a car that I actually loved. They showed me the report and it says no accidents, 2 owners, perfect condition, reliable and in perfect mechanical condition. I agreed to the contract and started making my payments. NO PROBLEM THERE! However, I got into an accident. Somebody ran a red light and my car was declared total loss. While disputing the market value of... Read more

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  • Jul 19
  • Dealers
  • Birmingham, Alabama
  • Auto Finance
  • 511

My 2002 chevy impala was overheating and the starter went out. Before making repairs, I wanted to see what payments would be with 543 credit karma score. Ive never financed a vehicle and tested my luck. First, minimum wage in alabama is 7.25. I make 11.25 but only work about 28-32 hrs a week. I figured I could afford $250/month car payment. I went to drivetime's website and saw a 2007 honda civic... Read more

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My car was stolen and we still have to pay full interest on a vehicle that I do not have how is that possible Add comment

Drivetime commercials are misleading. They say if you have bad credit or no credit you can buy or lease a car through them. I did this for 8 months with the believe said they were reporting my credit on my leased vehicle. But when I checked my credit report there was no activity and I have been releasing this vehicle for 8 months. They have not reported anything. Who does that. I have made my... Add comment

  • Jul 18
  • Dealers
  • Mineral Springs, North Carolina
  • Auto Draft
  • 1
  • 37

I had a car though drivetime my payment where auto withdrawal from my acct well one time they took payments out twice i called and *** them out and then they stop the auto draft without letting me know said i didnt have auto insurance which i did so they came and took the car the jerks would not work with me at all i will make sure i will tell everyone i know Read more

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Testimonial

  • Jul 15
  • Dealers
  • Rincon, Georgia
  • False Breeder Accusation
  • 374

The end of april 2014 we bought a bmw. 6 days after owning it it went into the shop for a fuel pump. Long stiry shirt it was in the shop for the same reason 4 times. Yesterday july 14, my husband called and told them what was going on. We left drivetime last night after closing at 8 pm we finishes at 1030. Left with a new car. They were great. I have never had a dealer stick it out that late... Read more

  • Jul 09
  • Dealers
  • 2008 Kia Sorento
  • 180

Greetings, We apologize for the mechanical issues you have been having with your vehicle. DriveTime does inspect and repair our vehicles before sale. Unfortunately, with a used vehicle there is no way to predict when a new failure will occur. DriveTime offers the Vehicle Protection Plan to assist with some repairs, but it doesn’t cover everything. If a customer has to pay out of pocket for a... Read more

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