ad
 
Company has verified representatives
Drivetime is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
Submit review ›

What Their Customers Are Saying
All testimonials are provided and verified by Drivetime. Verified testimonials on Pissed Consumer is a paid feature of the platform.

I just bought my car through DriveTime and it was absolutely hassle free. My Sales Advisors helped me through the process. And after buying the car, whenever I have any questions, they would entertain my calls and help me with everything. They were very patient and considerate. I would recommend DriveTime to friends and family. Donna Lake Mary, FL Read more

My Sales Advisors went above and beyond to help me feel comfortable and gain confidence that I would drive home in my very own car. Even with not great credit, only being at my job a week - They financed me!!! They didn't try to just push anything at me - They cared about what I wanted and what best suits my needs for work, commute, and personal use! I never dreamed I could own a Honda! I can rest assured that my car is reliable and covered in... Read more

My first time buying a car and they were fabulous! My sales Advisors were very willing to help me out and explain everything to me in every bit of detail. I had my parents with me and I really appreciated the fact that they made eye contact with me and not my parents. James and Patrick were not pushing me towards a different car - they let me get the car that I wanted! Heather Jacksonville, FL Read more

Drivetime 's reply to:

Hello, Thank you for reaching out to us about the concerns with your son’s vehicle. I’m sincerely sorry to hear about the mechanical issues that have taken place and would like the opportunity to take a deeper look into these concerns. All DriveTime vehicles must go through a multipoint inspection, to ensure safety and reliability, prior to being transported to our dealerships. During the time of inspection, our certified mechanics at the... Read more

Was this review helpful? 0 0
ad

Drivetime 's reply to:

Hello, Thank you for bringing this matter to my attention. I am glad to hear that you had a great experience with our Sales Advisor, Jamal, but I am very sorry to hear of the concerns you are experiencing with your vehicle. My goal is to try and turn this around for you. I can assure you that every vehicle we offer for sale is thoroughly inspected at one of our DriveTime Inspection Centers, and any components that fail our inspection are... Read more

Was this review helpful? 0 0

Drivetime 's reply to:

Hello, Thank you for taking the time to leave a review. I want to first apologize for the frustrations this matter has caused. Here at DriveTime we strive to ensure we are providing our customers with not only reliable vehicles but with accurate information. I can assure you all DriveTime vehicles undergo a full safety and mechanical inspection prior to us leasing them to our customers. Should parts fail inspection they will be replaced,... Read more

Was this review helpful? 0 0

Drivetime 's reply to:

Thank you for taking the time to leave a review. I am sorry to hear there was a problem with your payment, and I apologize for any frustration this matter has caused. This type of issue can occur when a manual payment is made while a customer is enrolled in Auto Pay. Manual payments do not prevent Auto Pay from processing on the scheduled due date. Auto Pay would need to be cancelled at least 48 hours prior to the scheduled processing date.... Read more

Was this review helpful? 0 0
ad

Drivetime 's reply to:

Hello Lynn, Thank you for reaching out to us about your DriveTime experience I appreciate the opportunity to address your concerns. DriveTime is the nation's largest dealer helping people with credit issues find great vehicles. It is our goal to find our customers finance and vehicle options that work best for them, and I am sincerely sorry to hear that your dealership visit did not go as expected. Our approval process is subject to several... Read more

Was this review helpful? 0 0

Drivetime 's reply to:

Hi Arturo, Thank you so much for taking the time to leave a review about your great experience at DriveTime, we love hearing stories like these! We pride ourselves on providing our customers with the best car buying experience possible. I will be sure to pass along the praise to the Glendale dealership. If there is anything we can assist you with or any questions we can answer in the future, please feel free to reach out to Customer Relations at... Read more

Was this review helpful? 0 0

Drivetime 's reply to:

Hello Jason, Thank you for reaching out and leaving a review about your experience. I am sincerely sorry to hear about the concerns you are having regarding DriveTime. We understand that many consumers are weary about how a dealership prices their vehicles, which is why we disclose our prices online and post them on every vehicle for sale at our dealerships. We are as transparent as possible with how much our customers will pay for a chosen... Read more

Was this review helpful? 0 0

Drivetime 's reply to:

Hello, I first want to thank you for providing me an opportunity to address your concerns, I sincerely apologize for the level of treatment you received while visiting our Baltimore, Maryland location. We never want our customers to feel as if they do not have the right to change their mind on the vehicle regardless of reasoning. We understand buying a car is a very large purchase and we want to guarantee that our customers feel comfortable with... Read more

Was this review helpful? 0 0

Drivetime 's reply to:

Hello Jeanette, Thank you for taking the time to leave a review about the concerns you are experiencing. I want to first apologize for any inconvenience this matter has caused. As there are several factors, and multiple parties involved, my team and I will investigate this matter further in order to properly address the issues you have mentioned. A member of the Customer Relations Department will be contacting you as soon as we receive an... Read more

Was this review helpful? 0 0

Drivetime 's reply to:

Hello, Thank you for taking the time to leave a review. I am very sorry to hear you are unhappy with DriveTime. As of April 5th, 2016, our Loan Servicing Company, formerly known as DT Credit, was renamed Bridgecrest. We appreciate the opportunity to address your concerns and always welcome feedback, both good and bad, from our customers. I deeply apologize that your experience has not been ideal. We strive to provide each customer with a... Read more

Was this review helpful? 0 0
ad

Had an experience with Drivetime?

Did not find what you were looking for?
× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Drivetime. However, many companies do monitor reviews on our site.

 
×
You are reading about Drivetime.
Filing a new complaint about
×