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DriveTime Complaints and Reviews

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DriveTime
Main address: 4020 E. Indian School Rd. 85018 Phoenix AZ
1-888-290-0148, , reviews@drivetime.com
  • 221 issues resolved
  • 32 testimonials
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Testimonial

  • Aug 27
  • Dealers
  • Car Purchase
  • 1138

I was searching for this particular car and I found your website. I read everything about your dealership, and it was exactly what I was looking for... As soon as I look your car in your lot, I told myself... today I will drive "my" car... and it happened. The salesperson approach to me as he know me for a long time. He help me in everything. He explained to me all that matters to my new car. He... Read more

Testimonial

  • Aug 25
  • Dealers
  • Credit Rebuild
  • 438

Hi, my name is Olivier and I would like to share my experience with you at DriveTime. From the moment I walked into the dealership, and the moment I drove off with my new 08 Impala, I was feeling confident about what I wanted to do only because of the employees at DriveTime. They provided me with all the information I needed in order to make my decision, also helped me understand what they were... Read more

Testimonial

  • Aug 21
  • Dealers
  • Car Purchase
  • 236

Just went through a really bad divorce and needed a car, my credit was destroyed. Erin made my car buying experience so easy and made me feel great in the process by reassuring me I could rebuild my own credit through the purchase of this car. I am so happy with my car and am feeling empowered knowing my future is in my own hands. It was a great experience. Erin truly an asset to your company. I... Read more

  • 2 days ago
  • Service Centers and Customer Services
  • Albuquerque, New Mexico
  • Vehicle
  • 1

Hi Eric, We apologize for the mechanical issues you had with the vehicle after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale, but... Read more

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  • Oct 12
  • Auto Financing
  • Highlands Ranch, Colorado
  • Vw Passat 2008 Turbo
  • 36

Hi Shaun, We apologize for the mechanical issues you had with the vehicle so soon after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after... Read more

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  • Oct 11
  • Dealers
  • North Babylon, New York
  • Overpriced Car
  • 14

Hi Nigel, We are sorry to hear you are having some safety issues with your vehicle. DriveTime does inspect and repair vehicles before purchase, however with a used vehicle there is no way to predict when a new failure will occur. DriveTime can assist with some of these repairs under the Vehicle Protection Plan. After the first 30 days our customers are required to pay a diagnostic fee to get a... Read more

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  • Oct 10
  • Dealers
  • Fayetteville, North Carolina
  • Dirty Car
  • 17

Wanda, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely, Customer... Read more

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  • Oct 10
  • Auto Financing
  • Atlanta, Georgia
  • Car Payment
  • 25

Hi Mindy, We apologize for your frustrations with your Lease Account. With a Lease Account, DriveTime can take action relatively quickly if payments fall behind. The lease department does make attempts to contact our customers about their payment before action is taken. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your... Read more

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  • Oct 10
  • Dealers
  • Louisville, Kentucky
  • Car Payment
  • 12

Jennifer, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your complaint, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

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  • Oct 06
  • Dealers
  • Laurel, Virginia
  • Car Lease
  • 34

Shannon, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

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  • Oct 06
  • Dealers
  • Recalled Car Sales
  • 35

Hi Sonya, We apologize that you are frustrated with some mechanical issues with your vehicle. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. The vehicle protection plan is offered to assist with unanticipated repairs that occur after sale, but... Read more

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  • Oct 02
  • Dealers
  • Auto Lease
  • 33

Matthew, Thank you for your feedback. We apologize you experienced mechanical issues soon into your lease. All of our vehicles undergo a thorough multipoint inspection to ensure they meet and exceed the Department of Transportation standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. DriveTime offers a vehicle protection plan to... Read more

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  • Oct 01
  • Dealers
  • Car Loan
  • 131

Hi Casandra, We are sorry to hear about your overall cost concerns on your purchased vehicle. It is true that because DriveTime finances vehicles for people with no credit or less than perfect credit, the interest rates and pricing are at a premium. DriveTime does offers simple interest financing which allows our customers to pay off the balance faster if they chose to. We would like the... Read more

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