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DriveTime Complaints and Reviews

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DriveTime
Main address: 4020 E. Indian School Rd. 85018 Phoenix AZ
1-888-290-0148, , reviews@drivetime.com
  • 210 issues resolved
  • 32 testimonials
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Testimonial

  • Aug 27
  • Dealers
  • Car Purchase
  • 605

I was searching for this particular car and I found your website. I read everything about your dealership, and it was exactly what I was looking for... As soon as I look your car in your lot, I told myself... today I will drive "my" car... and it happened. The salesperson approach to me as he know me for a long time. He help me in everything. He explained to me all that matters to my new car. He... Read more

Testimonial

  • Aug 25
  • Dealers
  • Credit Rebuild
  • 248

Hi, my name is Olivier and I would like to share my experience with you at DriveTime. From the moment I walked into the dealership, and the moment I drove off with my new 08 Impala, I was feeling confident about what I wanted to do only because of the employees at DriveTime. They provided me with all the information I needed in order to make my decision, also helped me understand what they were... Read more

Testimonial

  • Aug 21
  • Dealers
  • Car Purchase
  • 135

Just went through a really bad divorce and needed a car, my credit was destroyed. Erin made my car buying experience so easy and made me feel great in the process by reassuring me I could rebuild my own credit through the purchase of this car. I am so happy with my car and am feeling empowered knowing my future is in my own hands. It was a great experience. Erin truly an asset to your company. I... Read more

     

  • Sep 16
  • Dealers
  • De Kalb, Mississippi
  • Rude Service
  • 23

Stacy, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely, Customer... Read more

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  • Sep 14
  • Dealers
  • St. Louis, Missouri
  • Car Towing
  • 24

Ms. Jenkins, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

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  • Sep 09
  • Dealers
  • Houston, Texas
  • Auto Lease
  • 145

Ms. Borten, Thank you for your feedback. It is true that a $1,500.00 payment is due at the end of the lease term to satisfy the remaining balance however; DriveTime’s 30 month lease term is broken into three 10 month segments that earn you $500 in credits for maintaining the lease and having a satisfactory payment history. At the end of the 30 month lease term, the credits are applied towards... Read more

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  • Sep 08
  • Dealers
  • Irving, Texas
  • 2007 Pontiacgrand Am
  • 70

Hi Ms. Benton, We apologize that you are frustrated with some mechanical issues with your vehicle. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. The vehicle protection plan is offered to assist with unanticipated repairs that occur after sale,... Read more

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  • Sep 07
  • Dealers
  • Phoenix, Arizona
  • Vehicle Repossession
  • 1
  • 1
  • 147

Drivetime illegally repossessed my vehicle. I made my payment and my account was in good standing.. I went to work a 14 hour shift and when I came out my car was gone. Thire not open on weekends and they took my car on Friday night. I missed work Saturday and I will have to again on sunday. Drivetime is the worst decision I have ever made. With the issues I have dealt with them including when... Read more

Was this review helpful? 1 0

     

  • Sep 05
  • Service Centers and Customer Services
  • Los Angeles, California
  • Warranty Refund
  • 37

The starter in my car has gone out 4 times in 14 months. I don't drive enough miles to justify it failing 4 times. The warranty department refuses to install a new starter & will only authorize a repair if the mechanic agrees to use a refurbished part. I don't feel that Drive Time is honoring the terms of my warranty if they refuse to repair the car properly. I have been promised a refund of... Read more

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  • Aug 27
  • Dealers
  • Atlanta, Georgia
  • Truck
  • 1
  • 1
  • 87

Drive time was a waste of my time. I have good credit and they wanted me to put down $8,000 on a truck. I later went to dodge and left with a new truck and had to put down only 1200. Read more

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Testimonial

  • Aug 27
  • Dealers
  • Car Purchase
  • 605

I was searching for this particular car and I found your website. I read everything about your dealership, and it was exactly what I was looking for... As soon as I look your car in your lot, I told myself... today I will drive "my" car... and it happened. The salesperson approach to me as he know me for a long time. He help me in everything. He explained to me all that matters to my new car. He... Read more

Testimonial

  • Aug 25
  • Dealers
  • Credit Rebuild
  • 248

Hi, my name is Olivier and I would like to share my experience with you at DriveTime. From the moment I walked into the dealership, and the moment I drove off with my new 08 Impala, I was feeling confident about what I wanted to do only because of the employees at DriveTime. They provided me with all the information I needed in order to make my decision, also helped me understand what they were... Read more

Testimonial

  • Aug 21
  • Dealers
  • Car Purchase
  • 135

Just went through a really bad divorce and needed a car, my credit was destroyed. Erin made my car buying experience so easy and made me feel great in the process by reassuring me I could rebuild my own credit through the purchase of this car. I am so happy with my car and am feeling empowered knowing my future is in my own hands. It was a great experience. Erin truly an asset to your company. I... Read more

 
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