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DriveTime Complaints and Reviews

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DriveTime
Main address: 4020 E. Indian School Rd. 85018 Phoenix AZ
1-888-290-0148, , reviews@drivetime.com
  • 198 issues resolved
  • 23 testimonials
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Testimonial

  • Jul 15
  • Dealers
  • Rincon, Georgia
  • Positive Experience
  • 59

The end of april 2014 we bought a bmw. 6 days after owning it it went into the shop for a fuel pump. Long stiry shirt it was in the shop for the same reason 4 times. Yesterday july 14, my husband called and told them what was going on. We left drivetime last night after closing at 8 pm we finishes at 1030. Left with a new car. They were great. I have never had a dealer stick it out that late... Read more

Testimonial

  • Jun 24
  • Dealers
  • 58

My experience at Drive Time was well worth my time! I was treated with respect, dignity, and patience as I carefully chose the car of my desire! The staff there at Drive Time were friendly, courteous, and attentive to my needs as a potential customer. I am impressed with the refer a friend program and will be referring people to Drive Time to take advantage of having my payments made for... Read more

Testimonial

  • Jun 22
  • Dealers
  • 94

From the moment walked through the doors of the dealership I was approached with respect. The salesman was very friendly and helpful. He was able to answer my questions fairly and honesty. He very respectful and professional. I shared with my friend that DriveTime is the place to purchase their next car. I was surprised by the low down payment and monthly payment working with my paydays. For me... Read more

  • Jul 19
  • Dealers
  • Birmingham, Alabama
  • Auto Finance
  • 78

My 2002 chevy impala was overheating and the starter went out. Before making repairs, I wanted to see what payments would be with 543 credit karma score. Ive never financed a vehicle and tested my luck. First, minimum wage in alabama is 7.25. I make 11.25 but only work about 28-32 hrs a week. I figured I could afford $250/month car payment. I went to drivetime's website and saw a 2007 honda civic... Read more

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My car was stolen and we still have to pay full interest on a vehicle that I do not have how is that possible Add comment

Drivetime commercials are misleading. They say if you have bad credit or no credit you can buy or lease a car through them. I did this for 8 months with the believe said they were reporting my credit on my leased vehicle. But when I checked my credit report there was no activity and I have been releasing this vehicle for 8 months. They have not reported anything. Who does that. I have made my... Add comment

I had a car though drivetime my payment where auto withdrawal from my acct well one time they took payments out twice i called and *** them out and then they stop the auto draft without letting me know said i didnt have auto insurance which i did so they came and took the car the jerks would not work with me at all i will make sure i will tell everyone i know Add comment

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Testimonial

  • Jul 15
  • Dealers
  • Rincon, Georgia
  • Positive Experience
  • 59

The end of april 2014 we bought a bmw. 6 days after owning it it went into the shop for a fuel pump. Long stiry shirt it was in the shop for the same reason 4 times. Yesterday july 14, my husband called and told them what was going on. We left drivetime last night after closing at 8 pm we finishes at 1030. Left with a new car. They were great. I have never had a dealer stick it out that late... Read more

  • Jul 09
  • Dealers
  • 2008 Kia Sorento
  • 56

Greetings, We apologize for the mechanical issues you have been having with your vehicle. DriveTime does inspect and repair our vehicles before sale. Unfortunately, with a used vehicle there is no way to predict when a new failure will occur. DriveTime offers the Vehicle Protection Plan to assist with some repairs, but it doesn’t cover everything. If a customer has to pay out of pocket for a... Read more

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  • Jul 05
  • Dealers
  • Houston, Texas
  • 2006 Toyota Corolla
  • 63

I got car in February 2014 a 2006 Toyota corolla,within two weeks brakes were making noise, and brakes are not covered, I see. I had to pay like 200 dollars on getting the brakes and now they are making noise again. Plus, driver's side leaks when it's rain and it's making some kind of noise. I'm trying of worrying about what will happen next. Plus, this was not the car I wanted. It feel like they... Read more

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  • Jul 03
  • Dealers
  • Car Return
  • 1
  • 54

I tried to return my car during the military return with no reprocussions and the sales person told me there was no such thing. Come to find out there was, they never put me in as military with customer service so the whole time of talking to them I was in a civilian folder. So now im stuck with this POS car because theyre crooks and dont care about anyone. When I was calling and asking they... Read more

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  • Jul 03
  • Equipment
  • Austin, Texas
  • 2010 Chrysler Sebring
  • 84

Greetings, We apologize that you had a mechanical issue with your vehicle immediately after purchase. The DriveTime Vehicle Protection Plan should have been able to cover any overheating issues you had immediately after purchase. Our customers do have the option of retuning a vehicle in the first 5 days after purchase. That process does involve having the Down Payment refund check be issued at... Read more

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  • Jul 01
  • Service Centers and Customer Services
  • Kennesaw, Georgia
  • Property Damage Repair
  • 103

Greetings, We are sorry to hear you are frustrated with the repair issues you have had with your vehicle ,and the interest rate on your vehicles financing. The DriveTime Vehicle Protection Plan covers many major mechanical repairs but it doesn’t cover everything. When a customer has out of pocket expenses for non-covered repairs or other financial hardships, sometimes DriveTime can offer... Read more

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