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Drivetime Complaints and Reviews

Testimonial

  • Feb 10
  • Dealers
  • Morrison, Oklahoma
  • 2007 Dodge Nitro
  • 681

The DriveTime on I-240 in Oklahoma City provided a good experience with the purchase of my 2007 Dodge Nitro. A couple of problems with the vehicle which will be covered under the 30 day warranty so no complaints. Only thing that could have made the experience better would be the tag title and tax paid for through the loan lol. The customer service and overall experience at this location were... Read more

Testimonial

  • Dec 16, 2014
  • Dealers
  • 995

The N. Tryon St location has been a true blessing in my life! It only took 2 days for me to get my new Jeep. I could have gotten it the same day if I had everything that i needed on the first day, but the process was really quick. They work well as a team and they respect you as a person, regardless of your credit! They valued my time and my helped me find exactly what I was looking for. They... Read more

Testimonial

  • Dec 15, 2014
  • Dealers
  • 392

I went to the Drive Time on Atlantic Blvd in Jacksonville. The team was wonderful. I explained to them my situation and they worked with me to get me what I needed. I had to wait a week to come in to purchase the vehicle after initially test driving so that my husband could see the car. They let him test drive it and went through an inspection with us to make sure all parts were working. They... Read more

Drivetime's reply to:

  • 2 days ago
  • Dealers
  • Charlotte, North Carolina
  • 2004 Ford Explorer
  • 10
  • REVIEW RATING 4/5

Hello Monicka, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience . We see that you have already been in contact with a Customer Relations Specialist in regard to your concerns. Please continue to work with Customer Relations until your concerns have been addressed. For immediate assistance please contact Customer Relations: 888-290-0148. Thank you, ... Read more

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Drivetime's reply to:

  • Mar 25
  • Dealers
  • Salem, Ohio
  • 2008 Gmc Acadia
  • 4
  • REVIEW RATING 5/5

We apologize for the mechanical concerns you had with the vehicle soon after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale, but it... Read more

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Drivetime's reply to:

  • Mar 24
  • Dealers
  • Albuquerque, New Mexico
  • 2003 Dodge Grand Caravan
  • 21
  • REVIEW RATING 4/5

Hello Laura, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns regarding credit reporting. A Customer Relations Representative will contact you to discuss your concerns and answer any questions you may have. If you would like immediate assistance, please call Customer Relations at 888-290-0148. ... Read more

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Drivetime's reply to:

  • Mar 22
  • Auto Financing
  • Car Loan
  • 21
  • REVIEW RATING 4/5

Hello Kathleen, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns regarding credit reporting. A Customer Relations Representative will contact you to discuss your concerns and answer any questions you may have. If you would like immediate assistance, please call Customer Relations at 888-290-0148. ... Read more

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Drivetime's reply to:

  • Mar 19
  • Dealers
  • Nashville, Tennessee
  • Car Financing
  • 14
  • REVIEW RATING 4/5

Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns regarding credit reporting. A Customer Relations Representative will contact you to discuss your concerns and answer any questions you may have. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely, Customer... Read more

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Drivetime's reply to:

  • Mar 14
  • Dealers
  • Nashville, Tennessee
  • Credit Score
  • 36
  • REVIEW RATING 4/5

Hello Darcy, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research this matter, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

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Drivetime's reply to:

  • Mar 13
  • Dealers
  • Fort Lauderdale, Florida
  • 2007 Mini Cooper
  • 29
  • REVIEW RATING 5/5

Hi Lashayna, We apologize for the mechanical concerns you had with the vehicle after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale,... Read more

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Drivetime's reply to:

  • Mar 11
  • Dealers
  • Westerville, Ohio
  • Staff
  • 58
  • REVIEW RATING 4/5

Christopher, We apologize that you feel you have received inconsistent information and poor customer service from DriveTime Representatives. When a DriveTime Customer Falls behind on payments DriveTime makes every attempt to work with the customer to get their account caught up. However, there are limitations to how much we can do. Please give us some time to research your account, and a... Read more

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Drivetime's reply to:

  • Mar 11
  • Dealers
  • North Las Vegas, Nevada
  • Honda Accord
  • 32
  • REVIEW RATING 4/5

Thank you for your feedback. We apologize that you experienced mechanical issues so soon into your lease. All of our vehicles undergo a thorough multipoint inspection to ensure they meet and exceed the Department of Transportation standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. DriveTime offers a vehicle protection plan to assist... Read more

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Resolved Drivetime's reply to:

  • Mar 10
  • Auto Financing
  • Lauderdale Lakes, Florida
  • Car Financing
  • 1
  • 1
  • 78
  • REVIEW RATING 5/5

Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns however we were unable to locate you in our system. Please call Customer Relations at 888-290-0148 for immediate assistance. Sincerely, Customer Relations Read more

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