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DriveTimeComplaints and Reviews

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DriveTime is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
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What Their Customers Are Saying
All testimonials are provided and verified by DriveTime. Verified testimonials on Pissed Consumer is a paid feature of the platform.

The staff were all very helpful. They explained every detail of the process and will help you understand something if you are not quite sure what the paperwork has written. My Sales Advisor got the paperwork under way for us and kept our payment affordable. Great experience! Tammy G. Read more

I went into Drive Time thinking they were not going to approve my request for financing even though the website said otherwise. From the beginning my salesperson gave me positive encouragement that I would be approved. He asked me what type of vehicle I was looking for and was able to find the one that best suited me. Thank you DriveTime for making a believer out of me and getting me back on the... Read more

I had a great experince at DriveTime in Mishawaka,IN . The employies was friendly and helpful , i would recomend anyone to them they also came to picked me up! Read more

DriveTime 's reply to:

Hello Daliene, Please accept our sincere apologies for any confusion of inconveniences this matter has caused. All DriveTime vehicles are thoroughly inspected prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. At the time of purchase, our customers do have the option to purchase a Limited Vehicle... Read more

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The staff were all very helpful. They explained every detail of the process and will help you understand something if you are not quite sure what the paperwork has written. My Sales Advisor got the paperwork under way for us and kept our payment affordable. Great experience! Tammy G. Read more

DriveTime 's reply to:

Hello Lori, Please accept our sincere apologies for any inconveniences this matter has caused you and your fiancé. We are truly sorry to hear about the health issues you have encountered and hope everything is okay. We apologize for the level of service you encountered. Rest assured this is not indicative of the high quality of customer service and standards we strive to provide. With a used... Read more

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DriveTime 's reply to:

Hello, thank you for taking time out to write a review. If you recently purchased the optional extended warranty, administered by Aeverex, then you are able to cancel your warranty at any point. You can contact Aeverex regarding the cancellation process at 888-781-5649. If you chose to cancel your warranty, there will be a pro-rated refund applied directly back to your principal balance. Please... Read more

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DriveTime 's reply to:

Hello David, DriveTime does not compete on price, nor do we hide it. The total price of the vehicle can be higher because it sometimes includes optional products such as the Vehicle Protection Plan and Gap Insurance. We encourage our customers to research all aspects of their purchase and we do offer a five day vehicle return period in which our customers can return the vehicle for any reason.... Read more

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DriveTime 's reply to:

Hello, thank you for taking time out to write a review. Because DriveTime specializes in financing for people with less than perfect credit, the interest rate on the financing can be quite high. We encourage our customers to research all aspects of their purchase and we also offer a five day vehicle return period if our customer decides they no longer want their vehicle. We sincerely apologize... Read more

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DriveTime 's reply to:

Hello, Thank you for your feedback, we truly appreciate you taking time out to complete a review. We are happy to hear Ashley was able to contribute to your positive car buying experience. If there is anything we can do to enhance your experience with us in the future, please let us know. Have a wonderful day! Read more

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DriveTime 's reply to:

Hello, We would first like to thank you for taking time out to write a review. We apologize to hear you are not satisfied with your DriveTime experience and apologize for any inconveniences this matter has caused you. Rest assured all DriveTime vehicles are thoroughly inspected prior to sale and any parts that fail inspection are replaced. However, with a used vehicle we are unable to determine... Read more

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DriveTime 's reply to:

Hello Trevan, Thank you for taking time out to write a review. We are sorry to hear about the inconveniences you have encountered. The services described in your review are not in keeping with DriveTime's standard of high level customer service and support. DriveTime strives to make each customer’s experience both rewarding and pleasant while ensuring that every customer is treated with the... Read more

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DriveTime 's reply to:

Hello Marquintia, thank you for taking time out to write a review. We are sorry to hear you are dissatisfied with your DriveTime experience. Because DriveTime specializes in financing for people with less than perfect credit, the interest rate on the financing can be quite high. All DriveTime vehicles come with a 30 day/1,500 mile limited warranty, administered by Aeverex. If you are experiencing... Read more

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