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Drivetime Complaints and Reviews

Testimonial

  • Feb 10
  • Dealers
  • Morrison, Oklahoma
  • 2007 Dodge Nitro
  • 282

The DriveTime on I-240 in Oklahoma City provided a good experience with the purchase of my 2007 Dodge Nitro. A couple of problems with the vehicle which will be covered under the 30 day warranty so no complaints. Only thing that could have made the experience better would be the tag title and tax paid for through the loan lol. The customer service and overall experience at this location were... Read more

Testimonial

  • Dec 16, 2014
  • Dealers
  • 818

The N. Tryon St location has been a true blessing in my life! It only took 2 days for me to get my new Jeep. I could have gotten it the same day if I had everything that i needed on the first day, but the process was really quick. They work well as a team and they respect you as a person, regardless of your credit! They valued my time and my helped me find exactly what I was looking for. They... Read more

Testimonial

  • Dec 15, 2014
  • Dealers
  • 279

I went to the Drive Time on Atlantic Blvd in Jacksonville. The team was wonderful. I explained to them my situation and they worked with me to get me what I needed. I had to wait a week to come in to purchase the vehicle after initially test driving so that my husband could see the car. They let him test drive it and went through an inspection with us to make sure all parts were working. They... Read more

  • 2 days ago
  • Auto Financing
  • Forestburg, Texas
  • Payoff
  • 9

Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research this matter, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely, Customer Relations Read more

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  • Feb 19
  • Dealers
  • Chicago, Illinois
  • Auto Pay
  • 54
  • REVIEW RATING 5/5

Hello Patricia, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research this matter, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

Was this review helpful? 1 0

  • Feb 19
  • Dealers
  • Fort Myers, Florida
  • Car Purchase
  • 28
  • REVIEW RATING 5/5

Hi Alyssa, We apologize for the mechanical concerns you had with the vehicle after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale,... Read more

Was this review helpful? 0 1

  • Feb 15
  • Auto Financing
  • Tampa, Florida
  • Car Financing
  • 71
  • REVIEW RATING 4/5

Hi Faith, We are sorry to hear about your concerns with your recently purchased vehicle. It is true that because DriveTime finances vehicles for people with less than perfect credit, the interest rates and pricing are at a premium. Please contact Customer Relations at your earliest convenience if you have additional concerns. Our number is 888-290-0148. Sincerely, Customer Relations Read more

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  • Feb 12
  • Dealers
  • Gastonia, North Carolina
  • 2005 Ford Explorer
  • 62
  • REVIEW RATING 5/5

Thank you for your feedback. We apologize that you experienced mechanical issues so soon into your lease. All of our vehicles undergo a thorough multipoint inspection to ensure they meet and exceed the Department of Transportation standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. DriveTime offers a vehicle protection plan to assist... Read more

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Testimonial

  • Feb 10
  • Dealers
  • Morrison, Oklahoma
  • 2007 Dodge Nitro
  • 282

The DriveTime on I-240 in Oklahoma City provided a good experience with the purchase of my 2007 Dodge Nitro. A couple of problems with the vehicle which will be covered under the 30 day warranty so no complaints. Only thing that could have made the experience better would be the tag title and tax paid for through the loan lol. The customer service and overall experience at this location were... Read more

  • Feb 05
  • Auto Financing
  • Richmond, Virginia
  • Car Insurance Claim
  • 93
  • REVIEW RATING 5/5

Hello Shirley, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

Was this review helpful? 2 0

  • Feb 05
  • Dealers
  • Diamond Bar, California
  • 2012 Hyundai Sonata
  • 50
  • REVIEW RATING 5/5

Hello Cecilia, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

Was this review helpful? 0 1

  • Feb 05
  • Dealers
  • Hoffman Estates, Illinois
  • Brake System
  • 39
  • REVIEW RATING 5/5

Hello Joseph, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

Was this review helpful? 0 0

  • Feb 02
  • Dealers
  • Savannah, Georgia
  • 2005 Ford F 150
  • 256
  • REVIEW RATING 5/5

Hello Rhonda, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

Was this review helpful? 0 1
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