ad
 

Drivetime Complaints and Reviews

Testimonial

  • Jun 29
  • Dealers
  • Car Purchase
  • 22

Anyone looking for a car should go here first. They handle their own financing and approve those with all types of credit scores and credit history. They accommodate what you need and can get you in a vehicle that same day. The staff is kind and understanding and truly does have your best interest in mind and will do what it takes including staying late past their closing time to ensure you drive... Read more

Testimonial

  • Jun 25
  • Dealers
  • Car Purchase
  • 12

I am very grateful DriveTime is willing to help those of us who have had some tough times drive away in a decent car! It was a relaxed atmosphere and everyone was friendly and willing to help. The best part was we didn't have to have a ton of cash to put down!! I'd recommend DriveTime to anyone who is trying to build or repair their credit, or if you just want to be in a car within a couple of... Read more

Testimonial

  • Jun 22
  • Dealers
  • Car Purchase
  • 11

I was treated with the utmost courtesy. The people were amazing in taking care of all my needs. My salesman, Kenneth, did an excellent job. The car buying experience was extremely easy, I would definitely recommend DriveTime. Jacqueline B. Read more

Drivetime's reply to:

  • Jun 30
  • Dealers
  • Valrico, Florida
  • Drivetime Financing Program
  • 12
  • REVIEW RATING 4/5

Hello Dutravious, we apologize for your frustrations with your Lease Account. With a Lease Account, DriveTime can take action relatively quickly if payments fall behind. The lease department does make attempts to notify our customers about their payment before action is taken. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss... Read more

Was this review helpful? 0 0
ad

Testimonial

  • Jun 29
  • Dealers
  • Car Purchase
  • 22

Anyone looking for a car should go here first. They handle their own financing and approve those with all types of credit scores and credit history. They accommodate what you need and can get you in a vehicle that same day. The staff is kind and understanding and truly does have your best interest in mind and will do what it takes including staying late past their closing time to ensure you drive... Read more

Drivetime's reply to:

  • Jun 27
  • Auto Financing
  • Phoenix, Arizona
  • 2007 Toyota Camry
  • 26
  • REVIEW RATING 5/5

Hello Renee, we apologize you are dissatisfied with your DriveTime experience and for any inconvenience you have encountered. Our Customer Service department does make attempts to contact our customers about their payment before action is taken. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like... Read more

Was this review helpful? 0 0

Testimonial

  • Jun 25
  • Dealers
  • Car Purchase
  • 12

I am very grateful DriveTime is willing to help those of us who have had some tough times drive away in a decent car! It was a relaxed atmosphere and everyone was friendly and willing to help. The best part was we didn't have to have a ton of cash to put down!! I'd recommend DriveTime to anyone who is trying to build or repair their credit, or if you just want to be in a car within a couple of... Read more

ad

Drivetime's reply to:

  • Jun 23
  • Dealers
  • Roanoke Rapids, North Carolina
  • Car Lease
  • 81
  • REVIEW RATING 5/5

Hello Anthony and Jessica, we apologize for your frustrations with your Lease Account. With a Lease Account, DriveTime can take action relatively quickly if payments fall behind. The lease department does make attempts to contact our customers about their payment before action is taken. We also apologize for the level of service you experienced. This is not indicative of the high quality of... Read more

Was this review helpful? 0 0

Drivetime's reply to:

  • Jun 23
  • Dealers
  • Jacksonville, North Carolina
  • Car Lease
  • 25
  • REVIEW RATING 4/5

Hello, Necole, thank you for taking the time to provide us feedback. Please accept our sincere apologies for the concerns you are having with the vehicle after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. Please give us some time... Read more

Was this review helpful? 0 0

Drivetime's reply to:

  • Jun 22
  • Dealers
  • Indianapolis, Indiana
  • Car Warranty
  • 17
  • REVIEW RATING 4/5

Hello Candace, thank you for taking the time to complete a review. Please accept our sincere apologies for any inconveniences you have encountered. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. Upon review, we see that you contacted the... Read more

Was this review helpful? 0 0

Drivetime's reply to:

  • Jun 22
  • Dealers
  • Cincinnati, Ohio
  • Car Purchase
  • 15
  • REVIEW RATING 4/5

Hi valued customer, thank you for your feedback. We appreciate you taking the time to complete a review regarding your excellent DriveTime experience; we love hearing from our customers! We apologize for any inconvenience you encountered with the length of time at the dealership. If there is anything we can do to enhance your experience with us in the future please let us know. Have a splendid... Read more

Was this review helpful? 0 0

Testimonial

  • Jun 22
  • Dealers
  • Car Purchase
  • 11

I was treated with the utmost courtesy. The people were amazing in taking care of all my needs. My salesman, Kenneth, did an excellent job. The car buying experience was extremely easy, I would definitely recommend DriveTime. Jacqueline B. Read more

Testimonial

  • Jun 21
  • Dealers
  • Car Financing
  • 5

I financed a car at DriveTime yesterday evening and it was a great experience! Andrea assisted me in finding a car. She answered every question that I had and she helped me weigh out my options. She, as well as the rest of the staff, were friendly and very informative. I would definitely recommend DriveTime because they have great customer service, a nice selection of vehicles and they will try... Read more

ad

Had an experience with Drivetime?

Write a review
Did not find what you were looking for?
 
×
You are reading about Drivetime.
Filing a new complaint about
×