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Drivetime Complaints and Reviews

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Drivetime
Main address: 4020 E. Indian School Rd. 85018 Phoenix AZ
1-888-290-0148, , reviews@drivetime.com
  • 0 company responses
  • 32 testimonials
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Testimonial

  • Aug 27
  • Dealers
  • Car Purchase
  • 2103

I was searching for this particular car and I found your website. I read everything about your dealership, and it was exactly what I was looking for... As soon as I look your car in your lot, I told myself... today I will drive "my" car... and it happened. The salesperson approach to me as he know me for a long time. He help me in everything. He explained to me all that matters to my new car. He... Read more

Testimonial

  • Aug 25
  • Dealers
  • Credit Rebuild
  • 900

Hi, my name is Olivier and I would like to share my experience with you at DriveTime. From the moment I walked into the dealership, and the moment I drove off with my new 08 Impala, I was feeling confident about what I wanted to do only because of the employees at DriveTime. They provided me with all the information I needed in order to make my decision, also helped me understand what they were... Read more

Testimonial

  • Aug 21
  • Dealers
  • Car Purchase
  • 463

Just went through a really bad divorce and needed a car, my credit was destroyed. Erin made my car buying experience so easy and made me feel great in the process by reassuring me I could rebuild my own credit through the purchase of this car. I am so happy with my car and am feeling empowered knowing my future is in my own hands. It was a great experience. Erin truly an asset to your company. I... Read more

  • Nov 21
  • Auto Financing
  • Saint Louis, Missouri
  • Car Credit
  • 13
  • REVIEW RATING 5/5

Hello, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research this situation, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

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  • Nov 18
  • Dealers
  • Memphis, Tennessee
  • 2005 Nissan Altima
  • 86
  • REVIEW RATING 5/5

Hi Tamela, Thank you for your feedback. We apologize that you experienced mechanical issues during your lease. All of our vehicles undergo a thorough multipoint inspection to ensure they meet and exceed the Department of Transportation standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. DriveTime offers a vehicle protection plan to... Read more

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  • Nov 12
  • Loans and Mortgages
  • Indianapolis, Indiana
  • Car Loan
  • 56
  • REVIEW RATING 5/5

Hello, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely, Customer... Read more

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  • Nov 12
  • Dealers
  • Memphis, Tennessee
  • 2005 Nissan Altima
  • 50
  • REVIEW RATING 5/5

Hello Tamela, We apologize for the mechanical concerns you had with the vehicle after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. DriveTime offers a Vehicle Return Policy within the first 5 days of purchase and we encourage... Read more

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  • Nov 07
  • Dealers
  • Chicago, Illinois
  • Warranty Coverage
  • 35
  • REVIEW RATING 4/5

Hello James, Thank you for your feedback. We apologize you are having mechanical issues with your vehicle. We see that you have been in contact with our Customer Relations team in regard to the concerns with your vehicle. It appears that both repairs have been fully covered and approved and will require no out of pocket expense from your end. For questions or concerns please feel free to... Read more

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  • Oct 31
  • Dealers
  • Car Payment
  • 57
  • REVIEW RATING 5/5

Hi Camilla, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research this matter, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

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  • Oct 30
  • Dealers
  • Columbus, Ohio
  • Car
  • 53
  • REVIEW RATING 4/5

Hi Margaret, Thank you for your feedback. We apologize you are dissatisfied with your DriveTime experience. We would like the chance to address your concerns. Please give us some time to research this matter, and a Customer Relations Representative will contact you to discuss your concerns. If you would like immediate assistance, please call Customer Relations at 888-290-0148. Sincerely,... Read more

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  • Oct 19
  • Service Centers and Customer Services
  • Albuquerque, New Mexico
  • Vehicle
  • 46
  • REVIEW RATING 5/5

Hi Eric, We apologize for the mechanical issues you had with the vehicle after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after sale, but... Read more

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  • Oct 12
  • Auto Financing
  • Highlands Ranch, Colorado
  • Vw Passat 2008 Turbo
  • 99
  • REVIEW RATING 5/5

Hi Shaun, We apologize for the mechanical issues you had with the vehicle so soon after purchase. Our vehicles undergo a thorough multipoint inspection to meet and exceed national safety standards. However, with a used vehicle we are unable to determine when a new failure will occur in the future. A Vehicle Protection Plan is also offered to assist with un-anticipated repairs that occur after... Read more

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  • Oct 11
  • Dealers
  • North Babylon, New York
  • Overpriced Car
  • 45
  • REVIEW RATING 4/5

Hi Nigel, We are sorry to hear you are having some safety issues with your vehicle. DriveTime does inspect and repair vehicles before purchase, however with a used vehicle there is no way to predict when a new failure will occur. DriveTime can assist with some of these repairs under the Vehicle Protection Plan. After the first 30 days our customers are required to pay a diagnostic fee to get a... Read more

Was this review helpful? 0 1
 
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