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Drivetime Complaints and Reviews

Testimonial

  • Feb 10
  • Dealers
  • Morrison, Oklahoma
  • 2007 Dodge Nitro
  • 1247

The DriveTime on I-240 in Oklahoma City provided a good experience with the purchase of my 2007 Dodge Nitro. A couple of problems with the vehicle which will be covered under the 30 day warranty so no complaints. Only thing that could have made the experience better would be the tag title and tax paid for through the loan lol. The customer service and overall experience at this location were... Read more

Testimonial

  • Dec 16, 2014
  • Dealers
  • 1281

The N. Tryon St location has been a true blessing in my life! It only took 2 days for me to get my new Jeep. I could have gotten it the same day if I had everything that i needed on the first day, but the process was really quick. They work well as a team and they respect you as a person, regardless of your credit! They valued my time and my helped me find exactly what I was looking for. They... Read more

Testimonial

  • Dec 15, 2014
  • Dealers
  • 554

I went to the Drive Time on Atlantic Blvd in Jacksonville. The team was wonderful. I explained to them my situation and they worked with me to get me what I needed. I had to wait a week to come in to purchase the vehicle after initially test driving so that my husband could see the car. They let him test drive it and went through an inspection with us to make sure all parts were working. They... Read more

Drivetime's reply to:

  • May 22
  • Dealers
  • Woodstock, Georgia
  • Car Repossession
  • 1

Hello, We apologize for your frustrations with your Lease Account. With a Lease Account, DriveTime can take action relatively quickly if payments fall behind. The lease department does make attempts to contact our customers about their payment before action is taken. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your... Read more

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Drivetime's reply to:

  • May 14
  • Dealers
  • Wilmette, Illinois
  • Car Lease
  • 25
  • REVIEW RATING 5/5

Hi Mackenzie, We are sorry to hear about your concerns with your leased vehicle. DriveTime does inspect and repair our vehicles before purchase, but it is difficult to predict when a new failure will occur. We would like to go over your repair issues with you, and see if Customer Relations can be of assistance with your concerns. Please contact Customer Relations at your earliest convenience. Our... Read more

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Drivetime's reply to:

  • May 05
  • Dealers
  • Richmond, Virginia
  • Car Repossession
  • 111
  • REVIEW RATING 5/5

Hi Bianca, We apologize for your frustrations with your Lease Account. With a Lease Account, DriveTime can take action relatively quickly if payments fall behind. The lease department does make attempts to contact our customers about their payment before action is taken. Please give us some time to research your account, and a Customer Relations Representative will contact you to discuss your... Read more

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Drivetime's reply to:

  • Apr 28
  • Dealers
  • Longview, Texas
  • Car Lease
  • 61
  • REVIEW RATING 5/5

Thank you, Ms. Gaut, for letting us address your questions and concerns. We were able to have a member of our Customer Relations team speak with you about your concerns. We apologize for any inconvenience this situation may have caused you. If you have any questions in the future, please reach out to our Customer Relations department at 800-965-8043. DriveTime Customer Relations Read more

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Drivetime's reply to:

  • Apr 27
  • Dealers
  • West Chester Township, Ohio
  • Truck
  • 30
  • REVIEW RATING 5/5

Thank you, Ms. Stover, for letting us address your questions and concerns. We were able to have a member of our Customer Relations team speak with you about your concerns. We apologize for any inconvenience this situation may have caused you. If you have any questions in the future, please reach out to our Customer Relations department at 800-965-8043. Thank you for your continued business... Read more

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Drivetime's reply to:

  • Apr 25
  • Dealers
  • Bellevue, Washington
  • Car Financing
  • 30
  • REVIEW RATING 4/5

Thank you, Ms. Bradley, for letting us address your questions and concerns. We were able to have a manager from our Customer Relations team speak with you about your concerns. We apologize for any inconvenience this situation may have caused you. If you have any questions in the future, please reach out to our Customer Relations department at 800-965-8043. DriveTime Customer Relations Read more

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Drivetime's reply to:

  • Apr 24
  • Dealers
  • Phoenix, Arizona
  • 2007 Dodge Ram
  • 31
  • REVIEW RATING 4/5

Thank you for the feedback, Mr. Ehret. We would like the opportunity to address your concerns. Please contact a member of our Customer Relations team at 800-965-8043. Thank you. DriveTime Customer Relations Read more

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Drivetime's reply to:

  • Apr 24
  • Dealers
  • High Point, North Carolina
  • Service
  • 27
  • REVIEW RATING 4/5

Thank you for the feedback. We would like the opportunity to address your concerns. Please contact a member of our Customer Relations team at 800-965-8043. Thank you. DriveTime Customer Relations Read more

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Drivetime's reply to:

  • Apr 22
  • Dealers
  • Sparks, Texas
  • Toyota Corolla
  • 14
  • REVIEW RATING 4/5

Thank you for the feedback, Ms. Poole. We would like the opportunity to address your concerns. Please contact a member of our Customer Relations team at 800-965-8043. Thank you. DriveTime Customer Relations Read more

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Drivetime's reply to:

  • Apr 21
  • Dealers
  • Memphis, Tennessee
  • Referral Program
  • 50
  • REVIEW RATING 5/5

Thank you, Ms. McGowan, for letting us address your questions and concerns. We were able to have a member of our Customer Service team speak with you about your concerns. We apologize for any inconvenience this situation may have caused you. If you have any questions in the future, please reach out to our Customer Relations department at 800-965-8043. Thank you for your continued business... Read more

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