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DriveTimeComplaints and Reviews

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DriveTime is a paying client of Pissed Consumer and utilizes its services to proactively identify and correct customer service issues.
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What Their Customers Are Saying
All testimonials are provided and verified by DriveTime. Verified testimonials on Pissed Consumer is a paid feature of the platform.

The staff were all very helpful. They explained every detail of the process and will help you understand something if you are not quite sure what the paperwork has written. My Sales Advisor got the paperwork under way for us and kept our payment affordable. Great experience! Tammy G. Read more

I went into Drive Time thinking they were not going to approve my request for financing even though the website said otherwise. From the beginning my salesperson gave me positive encouragement that I would be approved. He asked me what type of vehicle I was looking for and was able to find the one that best suited me. Thank you DriveTime for making a believer out of me and getting me back on the... Read more

I had a great experince at DriveTime in Mishawaka,IN . The employies was friendly and helpful , i would recomend anyone to them they also came to picked me up! Read more

DriveTime 's reply to:

Hello, thank you for your review and for bringing this to our attention. We are sorry to hear about the inconveniences you expressed in your review. We would like a chance to address and obtain more information regarding your experience. Please give us an opportunity to assist by calling our Customer Relations department at 888-290-0148. We look forward to speaking with you. Sincerely, ... Read more

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DriveTime 's reply to:

Hello, Please accept our sincere apologies for any inconveniences you’ve experienced since purchasing a vehicle with us. Upon further review, we see you have been working with our Customer Relations Department to address your vehicle concerns. Should you have additional questions or concerns you would like addressed, please feel free to reach out to a member of Customer Relations at 800-965-8043.... Read more

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DriveTime 's reply to:

Hi Jotorres, We are truly sorry to hear you are not satisfied with your DriveTime experience. With a used vehicle we are unable to determine when a new failure will occur. All DriveTime vehicles come with a 30 day/1,500 mile limited warranty to assist with unforeseen repairs that occur after sale. Our customers also have the option to purchase an extended Vehicle Service Contract to further... Read more

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DriveTime 's reply to:

Hello Daliene, Please accept our sincere apologies for any confusion of inconveniences this matter has caused. All DriveTime vehicles are thoroughly inspected prior to sale. Parts that fail inspection are replaced. However, if a part is functioning at the time of inspection, there is no need to replace it. At the time of purchase, our customers do have the option to purchase a Limited Vehicle... Read more

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As a service, Pissed Consumer allows customer testimonials to be provided by the paying client on a regular basis.

The staff were all very helpful. They explained every detail of the process and will help you understand something if you are not quite sure what the paperwork has written. My Sales Advisor got the paperwork under way for us and kept our payment affordable. Great experience! Tammy G. Read more

DriveTime 's reply to:

Hello Lori, Please accept our sincere apologies for any inconveniences this matter has caused you and your fiancé. We are truly sorry to hear about the health issues you have encountered and hope everything is okay. We apologize for the level of service you encountered. Rest assured this is not indicative of the high quality of customer service and standards we strive to provide. With a used... Read more

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DriveTime 's reply to:

Hello, thank you for taking time out to write a review. If you recently purchased the optional extended warranty, administered by Aeverex, then you are able to cancel your warranty at any point. You can contact Aeverex regarding the cancellation process at 888-781-5649. If you chose to cancel your warranty, there will be a pro-rated refund applied directly back to your principal balance. Please... Read more

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DriveTime 's reply to:

Hello David, DriveTime does not compete on price, nor do we hide it. The total price of the vehicle can be higher because it sometimes includes optional products such as the Vehicle Protection Plan and Gap Insurance. We encourage our customers to research all aspects of their purchase and we do offer a five day vehicle return period in which our customers can return the vehicle for any reason.... Read more

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DriveTime 's reply to:

Hello, thank you for taking time out to write a review. Because DriveTime specializes in financing for people with less than perfect credit, the interest rate on the financing can be quite high. We encourage our customers to research all aspects of their purchase and we also offer a five day vehicle return period if our customer decides they no longer want their vehicle. We sincerely apologize... Read more

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DriveTime 's reply to:

Hello, Thank you for your feedback, we truly appreciate you taking time out to complete a review. We are happy to hear Ashley was able to contribute to your positive car buying experience. If there is anything we can do to enhance your experience with us in the future, please let us know. Have a wonderful day! Read more

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