Anonymous
map-marker Spring Valley, Nevada

Dresshope Customer Care Review

Rip off!!! I am fight for my refund. This company is a fake rip off business. I ordered a prom dress, they gladly took my money but when we cancelled they refused to give us back our money. It's been 7 months and now I hired a lawyer to help me get more then my refund. I will plaster them all over the internet..
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker New York, New York

Saoirse McKerr

I ordered a dress about a month ago for an event this Friday. In my order I wrote (a little *** lie) in "special requests" that I needed it last Friday, just to be sure I would get it on time, but no, the dress arrived yesterday (Monday) and was a COMPLETELY different colour to what the picture showed. I expected a pinky/stony sort of colour with grey and silver solid embellishment around the waist and shoulder but the dress was the lightest colour of cream - almost white - with really sparse embellishment in black and crystal beads - SO inexpensive looking. I have no choice now but to wear it and spent 4 hours last night sewing more black beads on and will have to do the same tonight to make it look anywhere near the £115 I paid for it. In fairness to the seller, the dress seems well-made and the communication from the seller was excellent. I would say only purchase from this seller if you want a dress "something similar to the pictures" and if you don't need to wear it for at least 6 weeks. But to save yourself the stress, just go to the stores or stick to off-the-rail websites - sorry DressHope.
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1 comment
Guest

dude,i have to say i can not agree with you.i have ordered from http://www.dresshope.co.uk/ several times before,not to say their prices were very reasonable,the delivery time was pretty fast.

anyhow,im sorry for your lost,i have one more try if you want,check http://www.kimidress.co.uk/uk-wedding-dresses-2014.html to see the latest wedding style.They are pretty cool either.Good luck.

Tiffiney Kau

Stay well clear of this company

I have a very unsatisfactory and stressfull experience with this company. I received a bridesmaid dress that I ordered (in a longer time frame that is stated on the website) and it was the wrong size and had a faulty zip. Having finally managed to contact the company (which is very difficult to do by the way, the phone number is never answered and the 24 hour online chat system that is on their website is not actually operated ) and explained my situation they were or no help and basically said there was no exchange . even with a faulty zip. they said I could get the zip repaired - which does not help as the dress is also the wrong size. DO NOT ORDER FROM THIS COMPANY UNDER ANY CIRCUMSTANCES
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Loss:
$200
Candy S Laj
map-marker Hefei, Anhui

Long Way Wait for Purchasing Prom Dresses from http://www.dresshope.co.uk/

I ordered my prom dress from http://www.dresshope.co.uk/. The original designer dress that I wanted was about $3000, and there is no way I would spent so much money. So I ordereid it from this website for about $300. Before I purchased, they guaranteed that I would get my dress in about 10-15 working days. However, it took about a month. And I have to say it was not exactly like the original dress. But the quality can be accepted and it is well made. When I tried it on, the zipper came off. So I contacted them for solution. I think it is a long way for £15 compensation. It's a risk to order an item from the internet you don't know for the first time. God bless all the internet shopper!
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Loss:
$300
5 comments
Guest

UNDER NO CIRCUMSTANCES BUY ANYTHING FROM THIS WESITE!!!!!!

They state that their company is in the UK but in actual fact they are in CHINA!!!!!

I purchased a dress in September 2013 and it didn't fit. They told me to send it back and once they have received it they will give me a refund (which is suppose to be within 7 days, yeah right) it is now November 2013!!!. I have been sending emails and no-one seems to want to respond. They have the dress and my £95.00.

I WILL CONTINUE TO TELL EVERYBODY AND ANYBODY ABOUT THIS WEBSITE UNTIL I RECEIVE MY MONEY AS THEY ARE A SCAM!!!!

Guest

i bought a dress from dresshope.co.uk, It's so comfortable. adorable.

I loved my dress. The colour was superb, the fitting was great, though I would have liked it a little longer. However, it didn't stop me from buying another one in a different colour!

The workmanship is excellent. I already have my dress picked out for that but I'm waiting until I lose some more weight until I order.

Guest

I'm so sorry to hear that,but I ordered a drss from dresshope.co.uk ,it make me so happy and amzing .I ordered the dress on 16th Jan and it had by the 28th of January, good delivery time. The dress was just as described, excellent quality and well made, my friends thought it looked beautiful on.

There was a hidden corset and well structured/hidden padding in the bust, so the dress fit was just perfect.

Very impressed with quality for the cost. I was bridesmaid for my friend's wedding and the dress was just stunning, perfect for what I needed it for :)

Guest

Sorry, I meant China.

t would take at least a week and a half more to get to China from the UK.

My friend ordered beads from ebay from Hon Kong and they arrived by post week and a half later. Delivery estimates on their website s for UK delivery.

I would check the amount of time for delivery before ordering anything from the other end of the globe by simply searching on google.

Sorry for the double post! :)

Guest

Hi there,

I think the reason for the dress coming a month later is because you ordered from the UK.

The delivery speed for UK is 10-15 working days,I think. So it takes approximately an extra week for them to send it over to the US.

I hope this somewhat helps.

Nat x

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fountain
map-marker Beijing, Beijing

Paradox on buying a dress on http://www.dresshope.co.uk/

I bounght a evening dresses from http://www.dresshope.com/ .in February.Though the quality is good ,the delivery time was so slow .They said the weather was bad ,but i dont konw if it's true.In the end ,i have to buy another one.I am quite sure that i should write this comments.First, they e-mailed they had to verify my charge. About three days later, they noticed me that the dress is out of stock and advised me to change another one. So i picked another one, unluckily, out of stock again. I began to get suspicious, and found this web site with all the good reviews and i choose to believe the site and ask the consultant to advise me the similar one. But their delivery time is so long ,i cant bear.
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3 comments
Guest

i brought 2 dresses from dresshope they were fine then odered another one which i thought would be the same(not)wrong colour zip in differant place differant fabric these were meant to be bridesmaid dresses so i sent 5 emails requesting my money back i have heard nothing i am very disappointed and would seriously warn anyone not to buy off this company they make sure you get the first item ok then sting you with the 2nd and this is were they rip you the customer off i would advise people to always look at the complaints first before ordering i will stick with what i know shopping british it might cost me alittle bit more but i have lost more trying to shop cheaper

Guest

sorry about that,I order a dress from dresshope.co.uk on last month ,the support staff told me I will recieved the dress after two weeks later ,becauce the price is low and the dress looks so great ,I wait ten days till I Got a call from the Courier .I was very glad and open my dress ,the packing is good and the dress more beautiful than the website ,I was very happy and write a gmail to the website ,this the most happiest time for buying dresses.So Efficient the team.

Guest

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