Direct E Cig

phoned 0800056**** lady answered with terrible accent kept on asking to spell name and e-mail said she was based in uk wanted to know why I wanted to cancell my contract----------didnt know I had one? offered 40 back after sneeking 69.99 from my account. recieved email with wrong dates also saying 40 will be credited to my account.still no money arrived in my account.cant find the companies address.Informed my bank and they told me to get intouch with VPR CIGS office, and they was hoping to get more details before investigating more. The phone call to the above nun mber cost me 7.99 which they took of my card.

This refers to UK laws - look up consumer protection regulations for USA & other countries First, tell bank to put a stop on continuous payment authority. Cancel your card, but not your account. A refund to your original card number will still reach your account, but no debits can be made using the old card number. Ranting & raving at them will do no good whatsoever. They will never admit it's a scam, so there's no benefit in pointing out why it is. Instead, concentrate on all the regulations they have violated. Don't criticize the e-cigs – I wasn't asked if I'd opened them, but if they ask you, say no you haven't tried them. If you're not in the UK, look up all the consumer protection laws for your country. By the way, their terms & conditions state starter kit has to be returned unopened. Ignore this. Under a distance selling contract, a supplier cannot make refunds subject to the goods being returned unopened in their original packaging. One of the principles of the distance selling regulations is to give you a chance to examine the goods at home, not having had a chance to do so in the shop. It would be impossible for you to do this without opening the packaging and trying the product out. But you can  never be penalised simply because you did not return the goods in their original packaging. Tell them to cancel your so-called contract & give you an immediate refund of £whatever. Say something like "You have failed to provide the requisite pre-contract information.You have failed to comply with virtually every UK consumer protection regulation. & if you do not refund my money immediately, I'll have no hesitation whatsoever in instigating legal proceedings against you for recovery - and there is absolutely no doubt that you will lose the case & have to pay all costs. I will also report you to all the relevant authorities, including Trading Standards, Advertising Standards Authority, etc. Speak authoritatively & with determination. Sound confident and never hesitate. Familiarize yourself with the worst contraventions from the suggested email below so you can reel them off quickly & it doesn't sound as if you're reading it from a list. They will repeatedly say the payments were explained in their terms and conditions. You say but nobody ever reads these. Wait until they say that you ticked a box to say you accepted them. Then hit them with - "But you should have provided a box which I actively had to tick to say that I agreed to further payments – no such box existed and as I wasn't made aware of further charges, you had no right to take them. By law, you have to tell people what they are signing up for. Putting it into terms and conditions is not enough. Therefore, it doesn't matter what you put in your terms – your criminal activities have rendered them invalid. You described it as free and gave no indication that I would have to pay more than the cost of postage. This is illegal and a criminal offence in the UK. Keep saying if you don't want to go to Court and be reported to the authorities, pay up. Just when I thought I was never going to get anywhere, the woman on the other end asked if she could put me on hold for a while. I knew then she'd cave in. Came back with the offer of a partial refund. Reject this immediately if it happens to you. Keep saying they can either pay it all back or face the consequences. After a while, you should be put on hold again & hopefully they will then agree to pay back the full amount. Tell them you want this confirmed by email. They will give you return numbers to affix to the parcels they think you are going to return at your own expense. Go along with this – don't say you won't. But do say you're not sending anything back until your money arrives. My email arrived within the hour, followed by another the next day with transaction numbers of refunds. Took 3 days to be credited to my account. Before you ring them, though, I suggest you send this email to them. During telephone conversation, keep telling them to read it. I have to say I know nothing about consumer law, but I spent ages researching all the relevant regulations to find a way to get the toss pots and it worked. They have 3 email addresses that I am aware of, so send it to all of them:- info@***.co.ukinfo@***.comcustomersupport@***.comUK 'phone No. 0800 056 **** (diverted to the States) If you don't get anywhere, suggest you keep repeatedly forwarding the email – get friends to do it to – clog up their inboxes. Keep ringing and generally be as much as a nuisance as you possibly can. Order No ….. I DEMAND AN IMMEDIATE REFUND. You are in breach of contract – you have failed to comply with virtually all of the UK consumer protection rules and regulations - the following is a list of the main contraventions:- Under the Consumer Contract Regulations, you have failed to provide me with pre-contract information and cancellation rights and I am writing to confirm cancellation and gain a full refund of my money back. It is a criminal offence if you do not comply. Practices Prohibited in all Circumstances:- Falsely stating a product is only available for a very limited time in order to make the consumer make an immediate decision Describing a product as 'free', 'gratis', 'without charge' or similar if a consumer is going to have to pay more than the cost of responding to the advertisement and collecting or paying for delivery of the item" Ring any bells? Under the Consumer Rights Act 2015, Consumers must now actively tick a box to say they agree to further payments – if they aren't made aware of further charges, they will not be liable for them."- No such box was provided. By law, you are required to inform people what they are signing up for. Putting it into terms and conditions is not enough, therefore, the 14 day rule does not apply The trader also needs to provide, or make available, a standard cancellation form to make cancelling easy (NONE WAS PROVIDED) Even if legitimate pre-contract information is provided, which it obviously was not in this case, the purchaser's right to cancel an order starts the moment the order is placed and ends 14 days from the day of receipt. NO RIGHT TO DEDUCT FURTHER PAYMENT 14 DAYS AFTER DATE OF ORDER.

I have been had, just ad two small refills delivered and they have akin £49.99 from my bank. I'm in tears I have no money, spent last of it on Xmas. About to start the fight, don't know where to start. Is there anyone fighting on behalf of silly old lady's like me? Thank you Omg seems I have to write 100 words, I saw the add on Amozon which made me think it would be ok. I received the kit, I had forgotten all about it had a we drags here and there, it wasn't for me, forgot all about it then today got the refills. It's between Xmas and new year I'm so broke at this time of year and they will take me into charges now, I will never get out of this mess.

JOMOTECH LITE 80 I bought it August 3rd and it is defective. JOMOTECH WILL NOT HONOR THEIR WARRANTY. THEY HAVE TRIED TO RESOLVE THE ISSUE IN ANYWAY.

My experience with Direct E-Cig and from day one it never worked from day one I couldn't get my money back it is a very pure company no wonder it wasn't ok by NO-ONE!!!!!! POOR POOR POOR

After I got my FREE startup kit I contacted my credit card, told then it was a scam, and they blocked any further charges from them. so I paid 4.95. To bad though, they have the best tasting atomizor.. Now buying my filters from Simplecig, 5 filters 12.99 no shipping cost. that's 7 dollars less than no flame and NO hassle...... Thanks to this blog, after I got my FREE startup kit I contacted my credit card, told then it was a scam, and they blocked any further charges from them. so I paid 4.95. To bad though, they have the best tasting atomizor.. Now buying my filters from Simplecig, 5 filters 12.99 no shipping cost. that's 7 dollars less than no flame and NO hassle...

YEP I TRIED THE 'FREE' TRIAL, AND DAYS AFTER RECEIVING THE 'FREE' TRIAL, THEY DEBITED MY ACCOUNT FOR $109.00. FIRST I CALLED MY BANK AND THEY TOLD ME I HAD TO CALL E-CIGS; I DID. WELL THE LITTLE SNIT TOLD ME THERE WAS NOTHING I COULD DO B/C THEY HAVE MY INFO! SO I TOLD THEM, I WOULD CALL MY ATTORNEY GENERAL'S OFFICE AND REPORT THEM AS FRAUDULENT AND STEALING MY MONEY, PLUS I WOULD TELL MY BANK THE MONEY WAS NOT AUTHORIZED BY ME TO BE TAKEN! AND I HUNG UP THE PHONE. THAT WORD 'FRAUD' GOT THEM B/C THE NEXT DAY, I GOT AN EMAIL FROM THEM SAYING THAT THEY REFUNDED MY ACCOUNT. THEY CAN'T AFFORD THE NOISE ESPECIALLY SINCE THEY HAVE A KNOWN STAR PROMOTING THEIR PRODUCT.

I CAN ORDER ANYTHING AND IT SUCKS WHY CAN I NOT CONTACT YOU I AM VERY UPSET I NEED SUPPLIES AND I CANT GET THEM SO NOW I HAVE TO LOOK FOR A NEW PRODUCE. NOT HAPPY THANKS. ITS NOT FAIR THAT I GET USE TO YOUR PRODUCE AND DO WELL WITH IT AND NOT I GOT TO DO TRIAL AND ERROR AGAIN. I CANT REALLY AFFORD TO DO THAT. YOU SHOULD HELP CUSTOMERS WHO ARE LOYAL. BUT WE MUST NOT MATTER SO NOW I HAVE TO FIND A COMPANY WHO WILL BE THERE WHEN I NEED THEM. SO THANKS CONNIE LYONS CONNIE LYONS

Within two days of using ecig I became so sick I almost died. My lungs got infected, I could hardly breath and was coughing up green gooey stuff for almost two weeks. I was poisoned or over dosed on nicotine. There is no way to know how much of this product you are taking. I thought if I tried ECig maybe it help me to smoke less and eventually quit smoking. Instead, I just got very very sick. All I accomplished was an unwanted trip to the emergency room. This is a very dangerous product and should be banned world wide.

I ordered the Trial Kit then decided to call them and found out that after the Trail I would be charged somewhere around $100.00 I told them that I wanted to cancel the order with no problem except I did not get a cancellation number.. I checked my bank and found out that I was STILL charged for the product. I called them back and they stated that they already sent it out and that I would be charged. When the ecig kit arrives I will be sending it back and hope that it will be setttled. This is A scam SO PLEASE DO NOT FALL INTO THEIR TRAP.

i ordered the free ecig for 4.98 and they took 99.67 cent out of my account i am pissed and when they arrive i will refuse and return, i recommend to not order this item, for 4.98 free to try because they will deduct 99.67 from your acct. this is fraudulent to me an i really am pissed. i read the complaints and wish i had checked out the complaint before i ordered. I am retired and on a limited income i cannot afford to be paying this amount of money ifeel i have been ripped off.

ordered trial without risk,e-cigarettes did not disclose that they are taking the liberty to charge my credit card continually for each month. As i called their 866 number to cancel I was given the runarounds and their employee/representative named christian would not allow me to retract/cancel my order. After a heated argument Christian assured that the order would be cancelled but refused to provide me with a confirmation number. Not a customer friendly situation nor user friendly establishment. furthermore their disclosure is not posted ahead of time but after they have the credicard number and information ,,,,only after and in small print their intentions appear .

I ordered from an 800 number and was offered all the extra stuff which refused and plainly stated NO EXTRAS i authorize 4.95 ONLY . they billed 100.99 three weeks later . I reported to paypal and they issued me a credit . I called ecigg and talked to a non english person who asked my name over and over and over again .I go she was sending complimentary 10 refills . I said no . you stole my credite card number . I will refuse any package as i know my mail lady . i will tell her NoT to scan it and put undeliverrable on it .. FRAUD FRAUD FRAUD >> If you order make sure you use a pre paid card with exactly 5 dollars on it then trash it ..

I did NOT knowingly authorize this company to charge my credit card for the amount of 109.90 or knowingly enter into a 14 day trial offer. Their ADVERSTISMENT on their website is deliberately misleading and designed to deceive customers. The fine print is displayed in an off-white and very small font on the actual order page and not the actual product page. I have snapshots clearly showing the deceitful practice. When I called and complained they quickly offered a $50 refund however I said I wanted to check with my bank first. Unfortunately my bank was not able to file the dispute because the fine print was present at the time I placed the order. Apparently it does not matter that the fine print was illegible. The merchant then withdrew the $50 refund offer feeling emboldened by my bank's inability to file a dispute. When I called back and asked to speak with a supervisor I was told there isn't one available, when I asked when one will be available the representative said she doesn't know. When I insisted, she hung up on me. This clearly demonstrates the intent by this merchant to trap and defraud consumers by using loopholes in the laws regarding Font Color and Font Size in advertisements. Someone has to jump in and defend consumers from predators like eCig. Please do not do business with this merchant unless you are able to read the fine print regarding the terms of the trial offer.

THEY TELL YOU IT IS 4.95 FOR THE TRIAL KIT WHEN YOU RECIEVE IT ABOUT A MONTH LATER YOU WILL BE CHARGED ABOUT 110.00 I COMPLAINED TO THE BBB BUT DID NOTHING BEST THING YOU CAN DO IS YOUR HOME WORK AND CHECK REVIEWS FROM CUSTOMERS FROM OTHER COMPANY'S YOU WILL NOT SEE THE FINE PRINT ABOUT THE NEXT CHARGE BUT IT IS THEREA VERY DECEPTIVE COMPANY.I WISH THE BETTER BUSINESS BUREAU WOULD DO SOMETHING AND MAKE THEM REIMBURSE FOR THESE EXTRA CHARGES.I DO NOT UNDERSTAND WHY I HAVE TO PUT DOWM ONE HUNDRED WORDS FOR ME TO BE HEARD.