DHL Complaints and reviews

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  • 328 complaints
  • $368,092 claimed losses
  • $1,122 average
  • 18096 since Jun 15, 2007

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DHL
Main address: 1200 South Pine Island Road Suite 600 33324 Plantation FL
1-800-CALL-DHL (1-800-225-5345), , http://www.dhl-usa.com/email/i_emailairborne_optn.asp?nav=ContactUs/EmailUs
DHL reviews, DHL complaints, read DHL reviews, find DHL reviews, DHL scam reports
  • 328 complaints
  • $368,092 claimed losses
  • $1,122 average
Had an experience with DHL?
Submit review ›
328 reviews found
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  • Apr 15
  • High Shipping Rates
  • 1
  • 5

I bought a 57$ outdoor speaker in the US from a well know online store. DHL charged 60 $ dollars for shipping, and an extra 28.47$ for customs import. After all was said and done, I paid close to 100$ for various shipping charges for an item I paid 57$ USD or 62.00$ CAD.... It blows me away that I have that much money in shipping charges, and especially the 28.47$ of outrageous customs import for... Read more

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  • Apr 14
  • Dryden, Ontario
  • Shipping
  • 12

My shipment from China to Canada has apparently been sitting in the DHL processing facility in Winnipeg for 3 weeks now. They tell me its clearing customs but according to the tracking - it cleared 3 weeks ago. No help at all from customer service. They just don't care. I called and emailed and complained but all I got was a email saying they got my complaint. Then they told me exactly what the... Read more

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  • Mar 14
  • Plantation, Fl
  • Bike Shipping
  • 8

I was quoted on November to carry a used motorcicle from US to Panama. I delivered the Byke on january, they first losted, no one new were the byke was, although was sent to Miami warehouse as indicated by the DHL people. Them the documents were lost, finally they founded, them started an excuse that the bike was personal, from the begginig they were told that I do work as CFO at the Company,... Read more

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  • Mar 05
  • Poor Shipping Service
  • 27

I have shipped my stuff from Jakarta, Indonesia to Taichung, Taiwan with AWB No. 4435780495 on Feb 16, 2011. It's been informed that my goods are burned, and after a week it's been reported it's gone in Hongkong. But DHL in Taichung, Taiwan tried to send the box only without the goods inside. And rejected by my family there. It's can be confirmed that this has been " made to be lost ". The goods... Read more

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  • Feb 21
  • Oshawa, Ontario
  • Shipping
  • 1
  • 28

Friday morning January 24th, 2014 I had a need to deliver a signed document to the Social Security Office at Niagara Falls, NY by Tuesday at the latest. Having this time constraint and to be sure the document got there on time I went to the local UPS Store where the employee told me that shipping it via DHL the document should be there by Monday so I shipped via DHL. On Monday DHL attempted to... Read more

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  • Feb 21
  • Oshawa, Ontario
  • Shipping
  • 15

Friday morning January 24th, 2014 I had a need to deliver a signed document to the Social Security Office at Niagara Falls, NY by Tuesday at the latest. Having this time constraint and to be sure the document got there on time I went to the local UPS Store where the employee told me that shipping it via DHL the document should be there by Monday so I shipped via DHL. On Monday DHL attempted to... Read more

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  • Feb 20
  • Greater Sudbury, Ontario
  • Hidden Charges
  • 24

I ordered a bottle of supplements online shipped from California to Ontario, Canada. The seller only offered DHL as a shipper. The shipment made it to Canada within 3 business days, however it subsequently sat for another two business days. (I paid for 3 day shipping.) I signed up for their online notification service of when the package was out for delivery, but the tracking is not updated... Read more

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  • Feb 10
  • New York, New York
  • Customer Service
  • 2
  • 22

A package was sent from India to me in the US. Online tracking was perfect till the point it reached the delivery hub in Rochester NY. I was supposed to get the package on 5th February 2014. The *** drunk delivered it to some wrong address on 6th February. When contacted customer care, they asked to wait till 7th February. Waited and did not get any response until 4:45 PM. When called the... Read more

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  • Feb 06
  • Edmonton, Alberta
  • Package Shipping
  • 10

Its been more than a week and still awaiting for my package. Not able find Airport location...on the phone with customer service from last 3 day's and still they going round and round, no luck..not able to track courier/driver..no supervisor # to talk to..even one customer service rep said that he left 4-5 messages to his supervisor and he never replied ..really f*d up company...i dun know how... Read more

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  • Jan 29
  • Brandon, Florida
  • Package Tracking
  • 20

Ordered an item from groupon, shipped by DHL. For a few days I could track my package after it was shipped. After 5 days they're was no more shipping info available and now its been over a month since my item was ordered from groupon. Either DHL lost it or they have thieves working for them! Don't ship with DHL.....not trust worthy and they don't even respond to emails or phone calls!! I can... Read more

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