DhGate Complaints and reviews

DhGate reviews, DhGate complaints, read DhGate reviews, find DhGate reviews, DhGate scam reports
Incorrect company
Suggest changes
Industry: Online Shopping
DhGate social reviews and reports. Join community by posting your own comments or complaints.
  • 45 complaints
  • $17,858 claimed losses
  • $397 average
  • 2259 since Jun 26, 2008

Please try to contact   DhGate Customer Service  directly prior to posting any complaints on this site.

Had an experience with DhGate?  Submit review ›
Main address: 6F Dimeng Commercial Building No.3-2 100191 Beijing China
86-10-82257676, 86-10-82025922, service@dhgate.com
DhGate reviews, DhGate complaints, read DhGate reviews, find DhGate reviews, DhGate scam reports
  • 45 complaints
  • $17,858 claimed losses
  • $397 average
Had an experience with DhGate?
Submit review ›
45 reviews found
Show first:

  • Apr 18
  • Lakewood, Ohio
  • Epacket Shipping
  • 1

I paid a lot of extra money for epacket shipping 7-12 days to the US and the seller shipped the items china post air mail I'll be lucky to get it by christmas. china post will take way to long like 3 weeks do not pay for faster shipping you will only snail mail **** Read more

Was this review helpful? 0 0

  • Apr 09
  • Mediation Corrupt
  • 3

I have made several purchases on Dhgate and have been fortunate on most of the transactions. I made approximately 7 transactions before I had an issue with seller godspeed. The terms of the sale were for DHL delivery. The seller initially uploaded an e-packet tracking number which is a slower service. I contacted the seller and stated that the terms were for DHL delivery service (typically 2-3... Read more

Was this review helpful? 0 0

  • Mar 15
  • Missing Parts
  • 2
order in which back part cover is missing its useless   - dhgate

RC249596368CN received my order but u can see in back side cover is missing please tell the seller to post me again on same address just the back side cover, i will be happy to again receive that may it be from china post in 3 weeks as without that cover its useless for me , please do the needful i have also attached the pictures of the product on delivery which happened after 3 weeks but... Read more

Was this review helpful? 0 0

  • Mar 07
  • After Sale Service
  • 1

after sale service not good i have purchase many product from dhgate.com, i have purchase zopo mobile from dhgate.com in may 2013. my mobile screen is broken, seller provide me address, i will sent my mobile back on sellers address, seller did not accept parcel, my mobile still in seller's city post office, seller did not respond, not reply any mails. also dhgate.com not take any action on... Read more

Was this review helpful? 0 0

  • Jan 10
  • Dover, New Jersey
  • Samsung 64Gb Micro Sd Card
  • 2

I bought from DHgate.com (China) Samsung 64GB microSD card. After 3.7GB my files became corrupted. I figured out that my card is fake. You can see my blog about that fake card. http://fake-electronics.blogspot.com/2013/12/fake-samsung-64gb-microsd-card.html Don't buy any electronic items from DHgate.com if they have well-know brand name. With well-known brand name all items are fake: SD cards... Read more

Was this review helpful? 0 0

  • Jan 05
  • Refund
  • 5

I was told had to wait 5 day to submit a complaint, after 5 days I submitted a complaint and requested a refund, logging onto my account I saw that seller denied my refund. 2nd option is to ask GHgate to get mediate dispute. Weeks passed nd they requested photo evidence. I submitted pictures 4 times. I even used there live chat option to make sure i was processing properly but I kept getting... Read more

Was this review helpful? 0 0

  • Nov 30, 2013
  • Manchester, England
  • Postage Confirmation
  • 9

Couldn't rate it any less unfortunately. Purchased an item from them, item wasn't as described so returned package next day. Sent dhgate postage confirmation receipt but they won't do anything about it! This was in June. And I'm still trying to get my refund from them!! Wouldn't ever buy from them again. Thought it would be similar to eBay, but not at all! If your item turns out to be just what... Read more

Was this review helpful? 0 0

  • Sep 13, 2013
  • Formal Dress
  • 1
  • 23

The items shown on their website do not represent the item shipped! I cannot get them to ship me a FREE return label. I have to pay $50 to return each dress I ordered (from different companies). THAT IS $250! I am looking for a wedding dress for my daughter's wedding. I chose several as I was told the return was possible if I wasn't happy. I am not. I've called the bank to stop payment. Total... Read more

Was this review helpful? 1 0

  • Sep 12, 2013
  • Chicago, Illinois
  • Order Shipping
  • 10

I purchased a dress and the fit was terrible so I contacted seller and they made me go thru this lengthy process of returning the item. I shipped the item back and they said they did not receive it. I contacted US post office and they in turn contacted Chinese post office. I received a letter stating that Chinese post office delivered the package. DHgate asked for me to provide them a copy of... Read more

Was this review helpful? 0 0

  • Jul 29, 2013
  • Delivery
  • 16

This company claims a buyer protection pledge, yet when there is a problem, and trust me there will be, dhgate takes makes you go through a lengthy and complicated process, assures you that you will get your refund, and in the end takes your money and ignores you. My seller lied to me about shipping, gave me bogus tracking numbers, and shipped two weeks after promised delivery. Dhgate assured me... Read more

Was this review helpful? 0 0
You are reading about DhGate.
Filing a new complaint about