Comcast Complaints and reviews

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  • 1,479 complaints
  • $425,822 claimed losses
  • $288 average
  • 51969 since Aug 02, 2007

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Comcast
Main address: 1500 Market Street 19102-2148  Philadelphia PA
1-800-COMCAST (1-800-266-2278), , http://www.comcast.com/customers/feedback/default.cspx
Comcast reviews, Comcast complaints, read Comcast reviews, find Comcast reviews, Comcast scam reports
  • 1,479 complaints
  • $425,822 claimed losses
  • $288 average
Had an experience with Comcast?
Submit review ›
  • 9
  • 1
1479 reviews found
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  • Apr 12
  • Wilmington, Delaware
  • Customer Service
  • 14

On the Comcast web pages, on the internet, and on advertisements, Comcast advertises that it provides excellent customer service. I will describe an example of just the opposite below, in chronologic order, and this example is just one of many providing evidence of very poor customer service. 1. On March 28 2014, I stopped my Comcast service in my Wilmington DE home because of a planned move to... Read more

Was this review helpful? 2 2

  • Apr 06
  • Upper Marlboro, Maryland
  • Cable Box Issue
  • 28

A few months ago I spoke with a representative who offered me the triple play package for $134. However, when I received the following months bill, my bill was between $145-$160. I called Comcast immediately, and was told by another representative that Comcast did not have a package with the price of $134. I requested that a manager contact me and listen to the tape if the conversation was... Read more

Was this review helpful? 0 0

  • Apr 03
  • Davie, Florida
  • Customer Billing
  • 1
  • 25

we had appointment for installation, never showed. Finally got installed a week later after calling every day. However got billing a week before installation including a weeks charges before any equipment. Customer service knocked off $22, but when I got first bill after only TWO weeks of service I got a bill for the crazy amount of FOUR HUNDRED TWENTY TWO dollars!!!!. Their internet speed is... Read more

Was this review helpful? 0 0

  • Mar 28
  • Quincy, Massachusetts
  • Bad Customer Service
  • 19

I called to install cable and was told I'd get a pkg for 89 a mo. for tv and internet. It took two wks and 3 techs to finally get my cable going. Once up I found channels were unauthorized. Called and was told I signed up for economy basic. What? Oh sorry, that promotion ended yesterday. I had to lose channels and charged 78 a mo for fewer. I got little better than basic. Called again and if I... Read more

Was this review helpful? 0 0

  • Mar 18
  • Warren, Michigan
  • Privacy Invasion
  • 1
  • 32

I have been a Comcast customer since mid 1996 and predate a lot of their current services (luckily). I received a voicemail that I had infringed the copyrighted work of someone, so I called them back to figure out what was going on. The first two representatives hung up on me when I wasn't even being rude (hadn't gotten a chance to even, literally in the middle of the call they were just not... Read more

Was this review helpful? 1 0

  • Mar 16
  • Customer Billing
  • 2
  • 28

This is the second time we've had problems cancelling Comcast in the last 5 years. We cancelled our account 2 months ago and are still getting charged. The girl on the phone verified our account was cancelled, after we told her about the problem we had last time we cancelled it. She verified that the account was cancelled so we had no reason to doubt it until today when I received an email... Read more

Was this review helpful? 0 0

  • Mar 12
  • Houston, Texas
  • 18

We rented the Comcast modem about 3 years ago for a couple of weeks. it did not work for us, we returned it. Comcast stopped charging us the rent. A few weeks ago we moved out and closed the account, we discovered on the bill, it charged us the modem cost. We called Comcast customer service a few times since no progress was made on this issue, today, the agent, named Shawn, with ID YP2... Read more

Was this review helpful? 1 0

  • Mar 11
  • Clarks Summit, Pa
  • Phone Service
  • 2
  • 38

Michael: Hello FRANCIS, Thank you for contacting Comcast Live Chat Support. My name is Michael. Please give me one moment to review your information. Michael: Let me extend a warm smile to make your day even brighter! I look forward to helping you today. How's your day so far? FRANCIS: Great This is Virginia I am listed on the account Michael: I understand, Virginia. Let me check that here for... Read more

Was this review helpful? 3 0

  • Mar 06
  • Naples, Florida
  • Bad Customer Service
  • 22

I'm a 63 year old business owner, and have delt with many vendors over the years, but I have never been subjected to such horrific customer service as Comcast. I have a lot of patience, but I felt compelled to vent somewhere. Number one rule in business: "Do what you say you are going to do, when you say you are going do it." We customers keep you in business, but I guess when you have a monopoly... Read more

Was this review helpful? 1 1

  • Feb 09
  • Palo Alto, California
  • Bundled Services
  • 2
  • 24

Comcast doesn't know the meaning of customer service. You either have to be an abject masochist or totally insane to ever order their service. After one month of trying to get hooked up I finally said forget it. you can't reach a real person and if you do they are worthless. You just have to repeat the same story again and bottom line someone will be out in three days. it's always three... Read more

Was this review helpful? 2 0
 
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