Cohen Optical Complaints and reviews

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  • 34 complaints
  • $10,575 claimed losses
  • $311 average
  • 1706 since Aug 02, 2008

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Cohen Optical
Main address: 100 Quentin Roosvlt 400 11530-4843 Garden City NY
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Cohen Optical reviews, Cohen Optical complaints, read Cohen Optical reviews, find Cohen Optical reviews, Cohen Optical scam reports
  • 34 complaints
  • $10,575 claimed losses
  • $311 average
Had an experience with Cohen Optical?
Submit review ›
34 reviews found
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  • Mar 25
  • New York City, New York
  • Eyeglasses
  • 2
  • 10

I used a $200 Groupon to purchase glasses here. They increased the price of the glasses and frames and never provided a bill. When I returned I asked for a bill and questioned the price. They provided me a bill with the real prices but no description of what was purchased and refused to honor the Groupon. They also offer a price match guarantee but you can never price match because they will... Read more

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  • Feb 14
  • New York City, New York
  • Customer Service Line
  • 7

Four weeks ago, I went to the Union Square store at 841 Broadway and had a very bad experience. I called their customer service line (516-465-6975) as I left the store asking for a call back - four weeks ago - and still have not heard back. My opthalmologist told me that the prescription they gave me was overcorrecting my vision, so I went back in to have my lenses changed. I only have vision in... Read more

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  • Nov 28, 2013
  • New York City, New York
  • Customer Service
  • 1
  • 24

I paid so much for ***. I went to purchase new glasses and everything was fine. They gave me an eye exam, which she said was free, I ended up paying for, picked out nice frames, with 100$ off, and got the protectant for the lenses, which she said it was free, paid for it too, and at the end, when they were ready, I realized my old glasses were stronger than my new ones. Weird. I went back with my... Read more

Was this review helpful? 1 0

  • Nov 25, 2013
  • Woodbridge, New Jersey
  • Customer Service
  • 25

I made an appointment at the Woodbridge Center mall location for 2:00 on a Friday afternoon. Traffic was much heavier than I expected and after driving 40 minutes from East Brunswick I arrived at 2:15. The girl at the counter immediately pointed out "you're late" and said she would see if the doctor could still see me. (Their ad says an appointment is preferred NOT REQUIRED.) She came out of... Read more

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  • Nov 19, 2013
  • New York City, New York
  • Eyeglasses
  • 1
  • 28

I went to cohen's optical in the smith haven mall in lake grove because I have a plan through my union that covers some of the cost and I was under the impression that they were a reputable business...wrong! They were showing me frames that were very expensive and did not seen durable so I decided to keep my own frames and get new lenses. They wanted the full amount of $400 up front (for lenses... Read more

Was this review helpful? 2 0

  • Nov 01, 2013
  • New York City, New York
  • Vision Care Plan
  • 26

Went in and the "MANAGER" didn't even tell me that my vision care plan was not cover by them, instead she lied and manipulate me to think that my insurance was covered, and that she took off for what the insurance quoted her. Called my Vision Care provider and they said no claims was not even put in nor called. Avoid this place in Queens Center mall, they are rude and unprofessional. Stay away... Read more

Was this review helpful? 3 0

  • Oct 11, 2013
  • New York, New York
  • Living Social Coupon
  • 2
  • 45

I bought a $30 LivingSocial voucher (like many other pissed off consumers on this website and yelp and other review sites) which entitled me to a free eye exam and $250 of glasses. Or so I thought. When I arrive (42nd & Madison Ave. location), I'm immediately ushered into the eye exam room. Not having my guard up, I follow along. It is only when I get out, that I'm hit with the sticker... Read more

Was this review helpful? 1 0

  • Aug 08, 2013
  • New York City, New York
  • Glasses Frames Lenses And Groupon
  • 2
  • 56

I bought a Living Social coupon for an eye exam + prescription glasses at Cohen's Fashion Optical's at 167 West 72nd Street, New York, NY 10023. The deal details can be seen below. I called the store and told them about the coupon and asked if I could come that day. They told me that it was OK. I drove from New Rochelle, Westchester to the store. It took me 2 hours to get there. I came into the... Read more

Was this review helpful? 4 0

  • Aug 02, 2013
  • Astoria, New York
  • Eye Exam For Contacts
  • 52

I went to Cohen's Optical as I have for many years, however I decided to try the location near my office on Steinway. And that was the biggest mistake I made. The Doctor was thorough and professional however the guy which calls himself the store manager was "Unprofessional and Rude". The Doctor suggested I try a different lense for a week because she changed the prescription slightly. When I... Read more

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  • Jul 06, 2013
  • Living Social Coupon
  • 3
  • 75

On July 07, 2012, I bought a Living Social coupon for Cohens Optical for $30.00 (total value of the service was$250.00). But before buying the coupon, I called the Cohen Optical center at Queens Center Mall, 90-15 Queens Blvd.,Elmhurst, NY 11373 to inquire if there was any restriction on what kind of lens or frames that i can purchase with the coupon. The lady on the phone said that there is no... Read more

Was this review helpful? 2 0
 
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