Central Security Group Complaints and reviews

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  • 39 complaints
  • $34,112 claimed losses
  • $875 average
  • 3074 since Aug 25, 2010

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Central Security Group
Main address: PO Box 2153 35287-0002 Birmingham AL
1-888-642-4567, 832-794-6767, (918) 838-2715, jonathanlacayo@rocketmail.com
Central Security Group reviews, Central Security Group complaints, read Central Security Group reviews, find Central Security Group reviews, Central Security Group scam reports
  • 39 complaints
  • $34,112 claimed losses
  • $875 average
Had an experience with Central Security Group?
Submit review ›
39 reviews found
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  • Apr 10
  • Houston, Texas
  • Home Burglary
  • 8

My phone screen showed "Armed Away" when I left the driveway. When I returned, I found the kitchen window smashed out and more than $20K of my possessions gone. When I called, I was put on hold in total for over an hour and told that I must not have set the alarm. They sent a tech to check the system. Imagine my surprise when he showed up (5 hours after I was told he would) and he had CLEARLY... Read more

Was this review helpful? 1 0

  • Apr 02
  • Phoenix, Arizona
  • False Alarm Cancellation
  • 7

.....This company is very slow in answering the phone and after you contact them for a false alarm, you wait. You wait for the 1st person, then, they then transfer you to another person, you wait and the 2nd person then asks you your acct info first, then he transfers you, (you wait), the 3rd person asks you the same questions to cancel the alarm. On their message as you are waiting, they say... Read more

Was this review helpful? 1 0

  • Feb 20
  • Houston, Texas
  • Alarm System
  • 6

My home was broken into last summer while the alarm system was on. This company’s monitoring system did not detect any burglarious activities in my home while the burglar(s) walked from room to room within range of the motion detector without trigging an alarm. I called the company and told that the signals from my house security system were normal on the day of burglary and that their monitoring... Read more

Was this review helpful? 0 0

  • Sep 27, 2013
  • Alarm Monitoring
  • 26

The short of a long story. I put in two systems recommended by Central Security Group, my Grandmother and mine. My grandmother passed with a year left on contract and the house was sold so they would not let me out. I absorbed that into my contract. (1200 install for her house out of my pocket). My alarm had a problem, and Central Security called someone to house. The Tech advised me my smokes... Read more

Was this review helpful? 0 0

  • Sep 20, 2013
  • Security System
  • 34

About a year ago moving into my new house at about 9pm a man shows up at my door wanting to talk about a security system. He's somewhat pushy, but friendly enough. He assures me that if I get they system "unlike other companies, you aren't locked into a very long contract". Well that was the hugest lie ever. Apparently I'm locked into a contract until October 31, 2015. I have to pay $50 a... Read more

Was this review helpful? 1 0

  • Jun 16, 2013
  • Dallas, Texas
  • Residential Alarm Service
  • 4
  • 69

I greatly regret choosing Central Security Group over Protection One on sighing the contract last November. This March, we had a bad wire, so technician was sent in to fix. The technician located a bad wire on a window unit, he told me he didn't know why the wire went bad, but may be because the system was too old (16 years old). He replaced it with a wireless piece. I showed him the extended... Read more

Was this review helpful? 3 3

  • Jun 03, 2013
  • Houston, Texas
  • Wall Monitoring Units
  • 1
  • 81

Central Security Group company came out and provided three wall monitoring units for my home. I say this because the units are very fragile. Two have fallen off the wall. They were also supposed to install motion sensors. They refuse to accept blame and to help me out. After several complaints of the alarm not working, they have cancelled my service but refuse to cancel my contract. Meaning, they... Read more

Was this review helpful? 3 2

  • May 15, 2013
  • Houston, Texas
  • Home Alarm System
  • 5
  • 94

The company will not let anyone out of their contracts. They trick you in to signing a 3 year contract and then at the end of the contract with no notice automatically sign you up for another 3 years. I have moved from this address not knowing I was going to sell my house in the middle of my contract, and now they tell me I'm stuck paying for 2 more years. This company are all scam artists.... Read more

Was this review helpful? 4 0

  • Apr 30, 2013
  • Woodstock, Georgia
  • Burglar Alarm System
  • 1
  • 76

I called after I sold my property. They said they would contact my realtor and get info to transfer remainder of the contract to the new owner. They were so nice and helpful like a wolf in sheeps clothing. This took place 1 month ago no calls have been placed to anyone accept AT&T TO disconnect cell service which saves them money. The system is wireless and has a designated line to call the... Read more

Was this review helpful? 2 3

  • Mar 12, 2013
  • Huntingdon, Tennessee
  • 73

I own a small business. We had a break-in and they cut all of the phone and security system lines. When I called for repairs, the lady said the tech would look at it and tell me how much it would cost, if anything. The tech comes out and just twists the wires back together which fies the inside alarm but says the phone connection was up to the phone company????? Then I receive a bill for the... Read more

Was this review helpful? 2 0
 
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